Whist the pre-sale part of the transaction was very good the fact that the car on arrival fell short of my exceptions. A new car should be free of cosmetic flaws. Needless to say these issues ha... See more
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We had a really positive expreiance, from arriving at Sytner, we had a sales person, Avion, who wasn't at all pushy, who talked us through our options on purchasing a New Mini Countryman, we were give... See more
Company replied
I received great communication and support from Matthew Priestly - this wasn't the easiest sale/car switch due to delays created by the Ukraine War and pandemic but Matthew was proactive at keeping in... See more
Company replied
Thanks to Evian at Sytner Mini in Nottingham, I am a happy bunny! No hard sell, just a real nice experience, from walking through the door to driving my new car away. Evian was super helpful, he kn... See more
Company replied
Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Lenton Lane, NG7 2AX, Nottingham, United Kingdom
- 0115 934 1400
4.3
Excellent
518 reviews
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Very efficient
Very efficient, helpful and polite. Thank you Rebecca for all your help!
November 8, 2021
Reply from Sytner Group - Sytner Nottingham MINI
Good morning and thank you for sharing your lovely feedback regarding our Service Duty Manager, Rebecca! Brilliant! Best regards, Matthew Kidd, Head of Business.
WORTH THE LONG JOURNEY
Very few minis with the desired spec locally so decided to try Nottingham - 65 miles away. Obviously called first to check still available etc.
Very happy with the deal and lack of high pressure sales talk, so the journey worth it. Highly recommended
November 5, 2021
Reply from Sytner Group - Sytner Nottingham MINI
Good morning, Mike. I'm thrilled that we were able to look after you so well - thank you for choosing us to supply your new MINI! I do hope that you'll enjoy your terrific new MINI and that we'll see you again next time that we can be of help. Best regards, Matthew Kidd, Head of Business.
Excellent custom service with friendly…
Excellent custom service with friendly and helpful staff giving progress updates during the car buying process and follow up phone calls and emails to check on customer satisfaction.
November 5, 2021
Reply from Sytner Group - Sytner Nottingham MINI
Good morning Mr Bateman. Lovely feedback - thank you! We'd love to see you again the next time we can be of help. Best regards, Matthew Kidd, Head of Business.
I would absolutely recommend
I would absolutely recommend this garage, excellent customer service, really happy with the deal. The handover of the car which was parked up in a lovely garage area was fabulous. Mathew made the whole experience completely hassle free.
I’ve dealt with numerous car garages in the past from Mercedes to Skoda with the whole range of experiences from excellent to terrible and this experience has been one of the best I’ve had. Well done!!!
November 4, 2021
Reply from Sytner Group - Sytner Nottingham MINI
Good morning Mrs Greaves. Thank you, I really appreciate you taking the time to share such lovely feedback regarding your recent purchase experience with Matthew and the Team. Matthew was thrilled to read your kind words and wishes to send you his gratitude. We hope to see you again the next time that we can help. Best regards, Matthew Kidd, Head of Business.
Visited to pick up new Mini Countryman
Visited to pick up new Mini Countryman. Yasir Hussain was sales person. He was very professional yet friendly helpful and informative. The purchase of this new car was a good experience
October 27, 2021
Reply from Sytner Group - Sytner Nottingham MINI
Good morning George. Thank you for sharing such outstanding feedback regarding your experience with Yasir and his colleagues! I'm thrilled that you enjoyed your recent purchase experience and do hope that we'll see you again the very next time that we can be of help. Best regards, Matthew Kidd, Head of Business.
Never again
We did not have a very good experience at sytner Nottingham. We did buy the car eventually as we were quite exhausted.
First of all we were required to put in £500 deposit for them to get the car from Haroldwood Sytner
I was not told that we we had to get our own insurance before driving off the new car. As a result we really struggled with very poor internet connection to sort out the insurance.
I was sent the documents to sign prior to going to Nottingham with I did and completed all the paper work.
We had to re do all of them again on the day as I was told that there was a system failure.
It would have been professional if there was good communication and we were told what to do before going there such as the insurance cover. We have owned Mercedes, Audi and Jaguar in the past and all of them gave us insurance cover to come home. After struggling for hours they decided to help us het an insurance cover via mini.We were there for more than 5 hours.
At the end we were told that we couldn’t change the price plan and that it was causing inconvenience. And that we cannot use the credit card which was communicated to them before that that and we were not told we can’t. Eventually they agreed to let me pay with the credit card after moaning that they have to fork out £200 because we are using the credit card
All in all a very poor service!
We felt that we were being a nuisance to the staff there.
October 25, 2021
Reply from Sytner Group - Sytner Nottingham MINI
Good morning, Anuji. Thank you for your feedback, and I'm sorry to read that there were certain aspects of the transaction that you didn't enjoy. The MINI Team have read your feedback and also send their apologies for the situation on the day of collection. We do hope you enjoy your new car and send you our kind regards. Matthew Kidd, Head of Business.
Thanks Matthew ….
Found the used Mini we wanted via the used car website. Contacted Sytner and agreed the deal. Support from Matthew Priestley was excellent all the way through the process. Communication excellent. One happy owner. Thanks
October 20, 2021
Reply from Sytner Group - Sytner Nottingham MINI
Good morning Navid. Thank you for your lovely feedback - I'm thrilled that you enjoyed your purchase experience with Matthew and his colleagues! You've a terrific new car and I hope that you really enjoy it! I do hope that we'll see you again the next time that we can be of service. Best regards, Matthew Kidd, Head of Business.
Was kept waiting despite an appointment…
Was kept waiting despite an appointment being made customer service poor car excellent drives like a dream
October 20, 2021
Reply from Sytner Group - Sytner Nottingham MINI
Good afternoon, Sanjay. Thank you for your feedback. I'm sorry if there was a delayed start to your appointment - I'm sure it was unavoidable as it's certainly not what we aim for - and I thank you for your patience. I do hope that you enjoy your new car and that we'll see you again soon. Kind regards, Matthew Kidd, Head of Business
Buying a new mini
I find that i always gave a good experience when buying a car from Sytner Mini Nottingham.
It adds to the whole experience, when the salesperson remembers who you are, after over two years when buying your previous car.
I feel that I am always looked after well, the person who dealt with my purchase, is professional, but friendly and helpful, he contacted me regularly, to let me know how the process was developing and ensured that the whole sale was as stress free as possible.
October 20, 2021
Reply from Sytner Group - Sytner Nottingham MINI
Good morning Mr Littler. Thank you for sharing such lovely feedback regarding your purchase experiences with us. I'm really delighted to read your kind words and grateful to you for sharing them here. Enjoy your latest MINI and my best regards, Matthew Kidd, Head of Business.
Brilliant service
Brilliant service. Loving my new electric Mini. Great service from Maj
October 17, 2021
Reply from Sytner Group - Sytner Nottingham MINI
Good morning, Lyn. I'm delighted that you enjoyed your purchase experience with Maj and his colleagues - thank you for sharing your kind words! The MINI Electric is an absolutely terrific car and I'm thrilled that you're enjoying yours. We look forward to seeing you again soon. Best regards, Matthew Kidd, Head of Business.
Reply from Sytner Group - Sytner Nottingham MINI
Good morning Mrs Hesk. Thank you for your lovely feedback - I'm so pleased the you enjoyed your recent experience with us. Thank you for sharing your kind words and I do hope that we see you again soon. Best regards, Matthew Kidd, Head of Business.
Unorganised and lack of commitment
Customer service was lovely when I was at the store. However, 2 weeks ago I phoned them to cancel my order, as I failed to meet their finance company requirements. Still awaiting for my deposit back. I've phone them about three times to ask for my money back and still haven't received anything, even though they got my details and said that the transfer would be done last week.
October 9, 2021
Unprompted review
Reply from Sytner Group - Sytner Nottingham MINI
Good afternoon, Ariane. Thank you for your kind words regarding your experience at our MINI Retail Centre and I'm sorry that an administrative oversight led to the delay in processing your deposit refund. Really sorry - this has now been processed and completed. Kind regards, Matthew Kidd, Head of Business.
5* Customer Service
A special thank you to Evian and Matthew who made the whole sales experience run extremely smoothly and very professionally too.
A special mention to Daniel who went above and beyond.
I've been a customer of Sytner Mini Nottingham for many many years. I can honestly say this time round, the customer service and professionalism was 100% 5*.
I'm a very happy customer.
Thank you
October 8, 2021
Reply from Sytner Group - Sytner Nottingham MINI
Good afternoon Ms McKenna. I'm delighted to read your lovely feedback - thank you for sharing your experience here! Daniel, Evian and Matthew were absolutely thrilled to read your kind words and all of them send you their sincere thanks and best wishes. Enjoy your terrific new MINI. Best regards, Matthew Kidd, Head of Business.
Another reason not to go back
My car went in for some work, NOT relating to the tyres or a general check on the car. Despite the inside of the door stating the correct tyre pressures for my vehicle Sytner decided to remove 10psi from the front tyres and 7psi from the back! Why?! No wonder you advise customers to change tyres, it is because they wear town quicker due to under inflation. Disgusting and wrong. It is only because my car felt odd to drive home did I notice this and I checked the vehicle status in the car.
October 8, 2021
Unprompted review
Reply from Sytner Group - Sytner Nottingham MINI
Good afternoon, Sally. I am concerned to read your feedback. We clearly absolutely do not have a policy of removing air from tyres and I would like to understand your feedback further. I would be grateful if you would email me the details of your visit / registration number in order for me to gain a better understanding of this. Please email me at matthewkidd@sytner.co.uk and I will investigate. Kind regards, Matthew Kidd, Head of Business.
Poor communication
Poor communication, car details were wrongly advertised and priced cheaper elsewhere, the dealer would not honor the price unless we used their finance company
October 8, 2021
Reply from Sytner Group - Sytner Nottingham MINI
Good afternoon, Billy. I'm sorry to read your feedback and I've discussed it with the MINI team. Whilst it would not be appropriate to respond to the detail of your transaction in this forum, we're sorry that you do not appear to be happy with your purchase experience. We do not believe that your description of events given here is full and accurate, however and a member of our Head Office Customer team will contact you directly to discuss this. I do hope that your daughter enjoys her new MINI. Kind regards, Matthew Kidd, Head of Business.
A very big thank you to Yas
I must say a big thank you to Yas at Sytner Nottingham, he was very professional friendly and helpful in my decision making to buy a Mini Countryman.
I can’t thank him enough
October 7, 2021
Reply from Sytner Group - Sytner Nottingham MINI
Good afternoon, Sandra. Marvellous feedback - thank you for sharing! Yas was delighted to read you kind words and sends you his very best regards, too. Enjoy your terrific new MINI and we hope to see you again soon. Best regards, Matthew Kidd, Head of Business.
Excellent service from both Becky and Liam
Excellent service from both Becky and Liam.
October 6, 2021
Reply from Sytner Group - Sytner Nottingham MINI
Good morning Miss Buck. Thank you for sharing your super feedback. I'm really pleased that you enjoyed your purchase experience with Becky, Liam and the team - terrific! Enjoy your new MINI and I hope that the team will see you again the next time that we can be of help. Best regards, Matthew Kidd, Head of Business.
Poor
Lots of mix ups with our order. Passed from pillar to post amongst sales people. Wrongly registered and poor follow up following this. Not very good from start to finish which is a shame as the mini itself is wonderful.
October 4, 2021
Reply from Sytner Group - Sytner Nottingham MINI
Good afternoon, Charliedog. Thank you for your feedback and I'm sorry that you've not been happy with how we looked after you. I haven't been able to identify who you are (the name 'Charliedog' prevents me from knowing this), and so I can't investigate further. I'd be delighted to receive your feedback directly via email in order that I may understand what might have gone wrong, if you wish on matthewkidd@sytner.co.uk? Kind regards Matthew Kidd, Head of Business.
Was treated with care and efficiency by…
Was treated with care and efficiency by all.
In particular I would like to mention Louise in Service Reception who was always happy to go the extra mile. Salesman, Liam, was also excellent. Very happy with my nearly new Mini. Will be returning.
October 4, 2021
Reply from Sytner Group - Sytner Nottingham MINI
Good afternoon, Ann. Thank you for sharing your kind feedback here - we really appreciate it. Louise and Liam were delighted to read your lovely words - they both enjoyed looking after you and send you their very best wishes. Enjoy your super new MINI - terrific fun! Best regards, Matthew Kidd, Head of Business.
Purchase of a Mini Clubman
We were interested in buying a new mini clubman and decided to visit the nearest dealer. We were greeted in the showroom by a salesman who showed us the different models, and explained the differences very clearly and put us under no pressure to buy. He then organised a test drive at a convenient time for us. We decided to buy and the sale was arranged very professionally ; the car and all the paperwork were ready at the stated day and time.
A very pleasing transaction with help and advice when needed
October 3, 2021
Reply from Sytner Group - Sytner Nottingham MINI
Good afternoon, Mrs Wright and thank you for sharing such terrific and detailed feedback regarding your purchase experience with us! I'm really delighted that you enjoyed selecting, sampling and ultimately buying your fantastic new MINI Clubman. Thank you and my best regards, Matthew Kidd, Head of Business.
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