Sytner Group - Sytner Oldbury BMW Reviews 

Were efficient and knowledgeable

Well organised and professional approach. All enquiries answered and Murray went out of the way to make sure I had positive experience

Was sent to a different site for a routine service, which is actually a body shop repair site on an industrial estate. It took far longer to get there and was less convenient. The site itself is very basic and doesn’t have the same feel as the dealership. They offered me a taxi home which took 30 mins to arrive (as the taxi driver themselves went to the wrong site). Not the “premium” experience for the price of the car and far worse than the previous service at the Oldbury dealership site.

Booked in for an MOT which was carried out in the expected timeframe and was also washed and vacuumed. Staff were extremely welcoming and helpful. Have been a customer for many years and would definitely recommend.

Rang BMW Oldbury, agreed the part exchange value over the phone, one trip into the dealership, no fuss, super efficient service and drove off with the new car within an hour with all the information I needed. Thank you Gary!

The phone conversations and details on the BMW app regarding the appointment were mismatched.
Apart from the actual advisor at the BMW service centre I found the booking / Service procedure difficult and untrustworthy. Appointments cancelled by text and recall issues communicated on the app poorly. Thought BMW would be better. The actual appointment at treatment at the service centre was excellent.

A great experience yesterday will be back shortly to hopefully receive an update on my music

I was looked after well by the customer service agent whilst I had a while you wait MOT appointment. The free video check was clearly audible and useful. The booking process was, however, horrendous. I initially tried to book by phone as online there seems no way to book anything but standard items and I wanted a small issue to be checked out. I could not speak with anyone, only leave my details to be called back within 45 minutes. No-one called me back. Next day I thought I might as well try online. Response to that was I could not make an online booking at the moment and instead someone would phone me back. They did this time. I made my booking and was told I would receive a text as confirmation. A few days later and still no text, I phoned again and pretended my car was in with them in order to speak with someone. They could not only not find any details of my booking but no details of my vehicle (last in for a brake fluid service four months previously). They set up a new booking and I waited on the phone to receive a text confirmation. Got one but with the date and no time. Was finally resent with date and time. Why can you no longer just phone Sytner and be put through to someone who will book your car in?

I found the ideal mini, or so I thought but it was in the Midlands. After showing an online expression, I was added to a whatsap by Synter. The staff member went back and forth with me regarding the car in question, explaining they could deliver the car to me themselves in London next Tuesday. I explained that was somewhat later than anticipated, but could look at options. This was coming to the bank holiday weekend and I had also planned to travel down by train if planned properly. However, what transpired was confusion, sometimes a brash response expressing that I hadn't responded to their messages, messages I never received. There was a fury that I hadn't I even bought the car yet, and they were now getting annoyed. As such I took a picture of said conversation to send across, for them to see it on their computer and for them to discern it may have been a glitch. As opposed to me avoiding something - rather, that I was not informed. However, there was no apology to the way they had responded. Other than to be told "I'll call you in 10mins". Only for it to be an hour and 30mins and now there was no delivery to be made at all- as I'd need to get to a dealership for ID verification - unless they were able to verify in person but couldn't do it. It would've been helpful to have known this as to not waste three days and I would certainly have travelled up. My sense is that staff are stressed and possibly target driven and having to juggle many things and that means dropping the ball. It has helped me make my mind up.

Excellent Customer Service. All Required Work Carried Out As Required, Car Ready For Collection On The Same Day.

Bad experience very disappointed, never expected that from BMW as a loyal customer specially when I had 6 cars in 5 years. I have new X3 in August 2025, after 3 months in December 2025 the ambient light disappeared, I was able to book for service in Sytner BMW Oldbury on the 17th of Feb 2026, the car was not fixed until 25 March 2026. I have been asked to pick up the UNFIXED car on 24 Feb 2026 because the service wanted back the courtesy car . I have raised this issue with BMW customer service Complaint reference No. 09036889. Up to date I did not receive clear answers about my complaint.
Is this how BMW deals with a loyal customer ????

My car was booked into Sytner oldbury on 16th March under an extended warranty as it had a fault appear on the dashboard. I was told they needed to order a part so it had to stay there, not a problem as I wasn’t at work until Thursday so didn’t need it until then but it was imperative I had it back as I had my customers prams to take to my shop on Thursday. I was kindly left a 330e on Monday evening but didn’t use it as I wasn’t at work but again told them I needed my car back Wednesday night for Thursday because the one they left was too small, pram boxes are large hence why I have an X3 I was told by a service team member on Tuesday that it would definitely be back on Wednesday evening . I waited and waited and it never arrived I had no call Wednesday informing me of problems or delays. I had to go in the 330e to work on Thursday and explain to my pregnant customer that her pram wasn’t here so it affected my business and caused my customer inconvenience too! It was returned Thursday evening at 6.30pm I was left no paper work no invoice nothing showing me what had been done or what was wrong and the next morning upon starting my car the fault was still showing. I immediately called to be told I would be called back that was 20th March 10 days ago I have called several times, I have emailed several times ,I have complained to BMW Uk customer services several times this morning I spoke to BMW finance to report the fact sytner have left me with a car that has a fault they failed to repair and still I haven’t had a phone call a text or a reply to my emails . I’m at the end of my agreement so need to decide now if I want to keep the car hand it back or upgrade,I was going to keep it but feel that the car is faulty so I risk taking on more issues,if I hand it back I hand back a car that’s only done 17k miles in 4 years so is relatively new so they benefit and I don’t want to tie myself up to another 4 year agreement as I’m retiring next year. Sytner know this and I feel that they have made their money out of me from the 3 brand new cars I’ve had from them over the last 12 years so they can drag their feet and ignore me. I’m at a total loss as what to do next
I will certainly never recommend anyone to use the service centre at Sytner oldbury it’s been a shocking experience and tainted all the great experiences I have had with the sales team over the years. It’s just a shame that I’ve been treated this way because I’ll never use them again
I have claimed on my warranty and paid the £250 excess so look forward to receiving a refund so I can take it to a dealership that knows what’s it’s doing and knows how to treat its loyal customers
You should be ashamed of yourselves Sytner Oldbury

Dismal experience from start to finish; not even know where to start it’s just chaos, disorganised and lack of appreciation for customer’s time and acceptable waiting time
Was asked to bring my car at 9am and if I wait can be finished by 2
Brought car at 9 waited for 40 minutes before I hade to get up and remind the customer coordinator that might car hadn’t been checked in yet and if that was normal procedure so she apologised and rushed to check my car in
After that I had to wait for 6.5 hours for my car to be finished?!!!! My car was finished at 3.30pm…. Imagine waiting for 6.5 hours on a Saturday for car service and MOT
They offered complementary valet and I can see that they rushed my car so much they didn’t even clean the car properly from the inside surfaces left dusty, dirty not even touched nor wiped off
And all that awful disgusting service when I hade to pay £ 750 for that dismal disgusting unforgettable experience
Absolutely unforgettable negative experience that left me exhausted mentally and frustrated and I can see the majority of customers on that day were also complaining and the answer we were given from the customer coordinators was worst answer you can expect form a BMW franchise dealership; ahhhh we were expecting 20 card today but we received 30! I think that answer was so disrespectful and showed the values of that company! Greed over quality
I’m seriously worried regarding the quality of the service they carried out on my car considering the high cost! As I can see they were rushing to just finish it! They even normally sent me a vehicle visual inspection video! Didn’t even bother this time
Such a shameful deterioration in standards of Service!

This is the third of my one star ratings to do with the same running issues.

My car was needing to be booked in for-
- damage repairs they caused whilst rectifying a warranty repair in November (2 visits ago in November) with a courtesy car being provided. They failed to deal with this on the last visit in December.
- Resetting the service counter as when they completed the oil service 2 visits ago they, in error, reset the next oil service to being required in 7,000 miles.
- MOT
- The request for documentation from 2 visits ago was also still outstanding

18/02/26- I emailed OLIVER H (duty manager) requesting my car was booked in provided the relevant history. I provided my availability (any morning except 13/3/26), notified him that the MOT was due 23/03/26.

23/02/26- I emailed OLIVER H (duty manager) again as there had been no contact

04/03/26- Still no contact from OLIVER H (duty manager) and so I emailed again and notified him I had booked a waiting appointment solely for my MOT (as it was due 23/3/26 and I hadn’t heard from him), however, the other aspects needed dealing with still. (I had booked this for 12th March.) I also put in a formal Subject Access Request for a request for ALL documentation the business held on me.

05/03/26- I received a text message at 06:30 asking me to confirm my booking on 9th March. As this was not the date I booked, it was clear Oliver H had booked this, yet there was no other communication whatsoever.

09/03/26- I arrived to find out no courtesy car had been booked. LEE T (service advisor) was assigned to my case and informed me duty manager OLIVER H was not there to ask what happened. Lee informed me he would book me in for Thursday with a courtesy car, an X3, booked until Saturday morning when he would be in. He spent a while booking this onto the computer. My journey each way to Oldbury is over 30 minutes and I highlighted this to Lee as it seemed mightily unfair that this wasn’t dealt with in December when they had my car and this was now a wasted visit. He went away and came back to gift my son with a buildable radio-controlled car my son had been admiring. This was a kind gesture, one I wasn’t asked about first, and had I been given a choice I would have chosen to be reimbursed my time, fuel and mileage instead as I have other young children. Anyway, I left this visit with another date - Thursday 12th March and a remote controlled car and an ecstatic child. I shall review the next visit date separately as I feel this is the fairest way. (I have been emailing their head of service Arrash E about all of this and have been ENTIRELY ignored.)

I waited over 4 hours for my service to be completed. I had booked on line for a 90 minute service, I found out subsequently the service I had, could not be done within that time, why was this not picked up when I checked in ?. No staff member spoke to me during my wait apart to say they had a half day at 12:30pm and my service should not be too long.

I visited Oldbury again today 23/3 as the next service still reads April 2026. I rang on Saturday 21/3 to ask why, was told to bring back in on Monday to re set.

I am now told, the reason the service date was not re set, car requires a brake fluid change (why was I not advised of this on Friday) and MoT is due next month.

I am very disappointed with the service and particularly the lack of communication from a premium brand.

very polite. good courtesy car

All expectations met EXCEPT the communication/estimated times for works were woeful - I was quoted 1hr to replace two tyres/re-test after failed MOT but this took 2.5 hrs with no reason offered.
Customers will accept most things as long as they are kept updated particularly as they were aware I was waiting on site for the work to be done

Excellent customer service from Reece at the Oldbury branch. He kept us informed, looked after us. He was personable, and went above and beyond to help us with our car repairs and the process. I would definitely recommend Reece when you use the Oldbury Sytner garage.