Sytner Group - Sytner Oldbury BMW Reviews 

I am very disappointed with the service I have received from Sytner BMW Oldbury.
My vehicle recall appointment was cancelled the night before it was due to take place. I would have attended the appointment had it not been for the cancellation of the complimentary diagnostic check, which Sytner BMW Oldbury then declined to honour. This caused unnecessary inconvenience and demonstrated poor communication.
Following a review I left on Trust Pilot from a previous review regarding the free diagnostic check), Arrash Erfan from BMW Oldbury replied to the Trust Pilot review with his email so we can resolve the matter. However, despite attempting to follow up by message and email, I received no response. This lack of engagement and follow-through was particularly disappointing.
These issues are not isolated. I have experienced ongoing problems with BMW Oldbury since April 2025, as reflected in my postdated 4 February 2026. Unfortunately, the level of service has been consistently poor since my very first appointment.
As a result, I have now moved my custom to Sytner BMW Solihull. Although this dealership is further away, the difference in service has been immediate and noticeable. Sytner BMW Solihull was able to book my recall appointment within three weeks, whereas Sytner BMW Oldbury was unable to offer any alternative appointment when they contacted me the previous day.
Overall, my experience with Sytner BMW Oldbury has been extremely disappointing, particularly when compared with the service provided by another Sytner dealership.

NOTHING OF VALUE PROVIDED MY SYTNER RESPONSE 23.03.25

Excellent attention to detail, however I was left confused by a wheel alignment done prior to changing of my passenger side rear wheel. You would think the change of wheel renders the alignment prior wasteful but I was led to believe its okay! as you don't need the wheels per se to align and the previous measure still hold after the wheel has been changed. The service advisor was going to deduct the wheel alignment cost but the other service advisor who completed the alignment prior differed and kept the alignment cost on the invoice with the above explanation. Not sure if they should have done the alignment again after the new wheel went on. Would be grateful if they do the alignment again but after my car was in there for 3 days to complete an MOT and an unplanned wheel replacement, I am anxious to take it back again. The left rear has a visible higher negative camber than the right..once you have seen it you just can't unsee.

Booked for service and had a great service from Steve.

Very helpful

The staff member was very friendly who felt with me.

Polite friendly staff, spotless showroom and facilities for those choosing to wait whilst their car is being serviced.

Excellent service with detailed video feedback. Thanks also to reception employee for attending to marks on paintwork. (Stephen).

Quick and easy with updates during the process

I purchased a BMW Approved Used vehicle from this dealership and unfortunately my experience has been very disappointing.

The vehicle was not prepared to the standard I expected. During the test drive I noted a steering alignment issue and was assured this would be corrected before collection, however this work was not carried out.

When I later contacted the dealership about the issue I was initially told that I did not have a booking despite having written confirmation.

The vehicle was eventually returned to the workshop, but after it was returned to me the steering issue had worsened. The steering wheel now sits significantly off-centre when driving straight and the car pulls under braking, which makes it unsafe to drive.

As a result the vehicle is now parked and unusable while the matter is being addressed, and I am currently awaiting a response.

Very disappointing experience from what should have been a premium dealership.

I would also like to raise concerns about the level of communication throughout this process. Communication has been extremely poor, with messages frequently going unanswered and little to no updates being provided. As a result, the entire process has become unnecessarily drawn out and frustrating.

Timely and clear communication is essential, and the lack of responses has made it difficult to understand what is happening or when matters will be resolved. I would appreciate a prompt response and clearer communication going forward.

Very pleased with the service I received.

Great experience, what a great customer service. Had the best experience buying my first new car . I been looked after really well, I don’t think I am going to drive another car apart from BMW.

Visited 4 times to have headlights changed under warranty. First time they lost warranty claim. Second time said they didn't need replacing (summer). Third visit agreed to replace again (winter). Fourth visit to have job done didn't have in stock.

very knowledgeable about products

I came along to Sytner Oldbury for my service as I have for the past 21 years , I had a problem with my headlights on my vehicle and spoke to your service reception Manager Mr Oliver Huxtoble, he was a true professional and a Gentleman, he went the extra mile to sort out my problem, credit to your company, many thanks, regards Jeff Haynes.

Excellent body repair on our car.
Connor was extremely helpful and would highly recommend

Bad customer service

Poor communication post sale after being offered accessories as part of my deal due to delays and miscommunication, poor updates during the selling process and an awful experience to buy of the branch

Car come out of a PDI with a broken door mechanism which prevented the passenger opening the door from the inside and this was missed, it then spent 4 weeks in bmw awaiting parts and repair

It then was returned to be unwashed and hoovered and had cosmetic damage caused to the centre console, which resulted in the replacement of the central gear selector unit ( the car was bought in 09/25 and needed all these new parts) this took 2/3 weeks to be completed. The car was left unlocked on their car park on multiple occasion as I was getting app alerts.

During that time I was given a courtesy car that was a grey bmw x1, which I know was being used by one of the salesmen which when I drove the car I found remains of cannabis use in the car. I then raised this to the new car sales manager to be told they would look into it and I didnt receive and update and when I went back to collect my car that salesmen was still working for the business

The car then broke down on the 15/02/26 and eventually it was recovered to oldbury. I called on the Monday to be told they had no record the car was there or where they key was. I was told I’d be called back and nothing so I called again late afternoon to be told a job was being logged

I called every day this week to ask for an update and been told it was either being looked at today or later etc. my car has been with bmw sytner oldbury since 15/02/26 and not one of your service staff have called me to update me, inform me of their plan, ask about the courtesy car etc I have had to call them myself everytime

I was promised yesterday my courtesy car would be extended as it expired at 1500 on the 19/02. I had to call at 12:30 to ask them to do it as I had no paperwork to confirm it had been extended and as I write this I still have had no contact

I added to the breakdown job that the heated steering wheel was faulty making this the 4th fault with the car and asked for the new car sales manager to contact me as my obligation as a customer under the consumer rights act will be to reject the car (bmw financial services are aware)

No one has called me, chased up the rejection and offered any remedy or solution I had to have security equipment removed from the car proper to its recovery to my expense.

This is the worst customer experience I have had with any dealership, brand, sales and service team and I will be rejecting the car and will not be buying a bmw nor anything from sytner group again as this is how they treat their customers.

This is true reflection of the dealership

Replied to the Sytner customer service team
Immediately, themselves or the branch still haven’t contacted me 17/03/26

Promised to call me back for recall car issue nobody bothers to call the work is still undone and I am not happy with that.

SCAM!!! Unprofessional repair team and company. I suspect they intentionally develop the fault codes in my / your vehicle after reading loads of reviews here.

I am extremely mad with my recent experience at Sytner Oldbury.

• I first submitted my vehicle to Sytner on 26 January. I was advised that additional diagnostic hours were required, bringing the total diagnostic cost to £600. I was subsequently informed that the burning smell and rattling noise were believed to be caused by a faulty coolant sensor blind controller. Based on this diagnosis, I agreed the total cost of diagnosis and repair at £1,500.
• Upon first collection on 2 February, there was already a coolant-related issue.
• I finally collected my vehicle on 3 February with the correct coolant in my car.
• The burning smell was not resolved. I brought up the issue to the salesperson on 6 February.
• I dropped the vehicle to Sytner for further inspection on 10 February for further check.
• Sytner said carrying out timing checks at a further cost of £740 for diagnostics alone, with additional repair costs unknown. This code appeared only around 200 miles within 4 days.
• I decided not to leave my car for Sytner for further check or repair so I logged my complain and requested the partial refund from Sytner.

On 16 February 2026 at approximately 5:15pm, I collected the vehicle again. Shortly after returning home, I conducted a diagnostic scan. In addition to fault code 130308 (previously discussed), multiple additional fault codes were now present, including:

102002 – Air-mass sensor reading too little air
120408 – Boost pressure control shutdown
140010 / 140001 – Multiple cylinder misfires
140210 / 140201 – Misfire in cylinder 2

The vehicle is now presenting more issues than prior to the repair.

My concern is not about any individual staff member. Communication from the salesperson has been polite. However, I have serious concerns regarding the quality of the technician’s work, the diagnostic process, and whether the vehicle was properly tested before release.

After paying a significant sum, the original issue remains unresolved and further engine-related faults have appeared immediately after collection. This has resulted in loss of confidence in the workmanship and reliability of the vehicle.