Sytner Group - Sytner Oldbury BMW Reviews 

My car was booked in for a recall. Parts were not ordered and had to wait a further 2 days for repair. Trying to speak to someone at Sytner is very difficult. On 3 occasions they hung up when calling. However the biggest fault with this dealership is constant up selling. I wanted my car fixed not a new car, fluid checks or battery checks.

Very professional and respectful.
It's like being in a different world when you are taken care by sytner Oldbury.

My experience was great! As a first time buyer of a new bar and a bmw, everything was explained to be in a way that was easy for me to understand. All staff were lively and very helpful especially Harry and Simon! Couldn’t thank them enough :)

Very good service like usual.

Lee was very thorough in keeping me updated throughout the day.

I had a truly excellent experience with BMW The team is professional, reliable, and extremely dedicated to delivering high-quality results. Communication was smooth and transparent throughout the entire process, and every detail was handled with great care. It’s clear that they value their clients and take pride in their work.

I highly recommend BMWto anyone looking for a trustworthy and efficient company. Outstanding service and a team you can count on!

Staff very friendly and helpful. Much appreciated

Overall experience was excellent at Synter Oldbury.
All staff were very helpful and friendly.

Luke Massey was great. Very helpful, informative and understood my needs. Very very happy with my new car. Thanks Luke! Will definitely be recommending Luke and Sytner Oldbury to friends and family!

I booked my car in for an MOT, brake fluid change and recall.

Although there is a Sytner garage within 7mins drive from me, I originally purchased my vehicle from the Oldbury branch and was very impressed with the service so I booked my service and MOT here despite the extra 45min drive.

From the moment I arrived to the time I left, the level of service was excellent. I asked if I could wait for my vehicle and was offered a desk to work from. All staff were extremely friendly and very attentive. I and others in the branch were regularly offered drinks and the occasional biscuit which was a nice touch.

It was just a great experience considering I spent circa 6 hours, which I was made aware right from the start it would be an all day booking, at no point did I feel uncomfortable or fatigued. Great branch, lovely staff members (particularly one of the women on the main reception desk who walks quicker than I can run). The fact they are also competitively priced against other Sytner showrooms/garages is a bonus.

Thank you.

Calming surroundings, knowledgable friendly staff

Perfection throughout the whole process.
The customer service was world class especially from Luke Massey who continued to go above and beyond during the whole experience.
Everyone we had the pleasure to deal with made us feel like an extremely valued customer.
It was the overwhelming knowledge of products and outstanding customer service we received that prompted us to continue our business with Oldbury rather than our 3 local dealerships that we also visited.
From a customer’s point of view, Luke is an absolute credit to the business and exceeded all our expectations, which when dealing with a high end brand like BMW, is already set at quite a high benchmark.
I honestly don’t think anything could have improved our experience.

I had a great experience buying my brand new car. Harry was amazing to deal with he was friendly, knowledgeable, and someone I could really trust. He made the whole process was smooth and stress-free. Excellent service from start to finish highly recommend!

I took my mini in for an EGR recall & was over the moon with work carried out ,they went beyond what I expected & even replaced my damaged airbox free. They gave my mini a good clean also & it now drives better than ever . I had a good look around the showroom & the staff were most helpful & friendly. Without any pressure to buy a new mini I enjoyed my visit.

5 Star Experience!!!
I came to BMW Oldbury after a series of terrible experiences with other dealerships. I had previously bought a car and only 4 days after the purchase the car had serious faults and I was left stranded. A car is essential for my work and I was unsure of what to do until I stumbled into BMW oldbury where I was met by Louis Zwane who’s customer service skills were exceptional alongside Louis, Chris Pugh who went above and beyond to do everything they could to get me into the perfect car and as quickly as possible. I had to do all the work in finding the car with other dealerships whilst juggling work however with Chris and Louis it felt like everything was taken care of and I was in safe hands. They were both incredible, I work in sales myself and I was truly impressed by how professional they were and how understanding of my situation. I couldn’t recommend them more!

Great customer service great energy great staff

Came in wit my bmw problem wit it leaking. Coolant paid £270 for full health check 3 minor things that need attention nothing serious but was billed over 600 for them then had 1 major the 2 Callipers. needed doing priced me over £2000 for them swore that thiers absolutely no leak wat so ever. brought it bak parked it and seen massive puddle of coolant underneath it I have emailed them 3 times now no response now am having to fork out more money to get the job which I brought the car in for in the first place to b dne from somwer else so. Oldbury bmw over priced and waste of time u better goin to ure local garages

Everyone was polite certainly not pushy and the service was excellent. Anthony who was my main point of contact was knowledgeable and very helpful indeed and I would certainly buy another car from here because of the quality of the car and the service I received.

All the people I dealt with were friendly, approachable and helpful and explained everything step by step.