Sytner Group - Sytner Select Bristol Reviews 

3,126
TrustScore 4.5 out of 5

4.3

Bolingbroke Way, BS34 6FE Bristol, GB


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Rated 5 out of 5 stars

Very friendly and helpful place to visit. Lots of options and a variety of vehicles. Robbie and Zidah were fantastic, very knowledgeable and patient when it came to us making the right choice. They a... See more

Company replied

Rated 4 out of 5 stars

Good selection of cars. Not pushy sales team. No pressure or rush. Staff knowledgable. Easy “handover/collection”. Hannan is a competent and helpful sales team member

Company replied

Rated 5 out of 5 stars

Jasmine was extremely friendly yet professional. No hard sell just genuine honest help when helping us to find the right car to meet our needs. Dan was also really helpful in getting the car transferr... See more

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Rated 5 out of 5 stars

I have just purchased a Focus ST from Sytner Select and I found dealing with Zuzanna and Jake a pleasurable experience, would highly recommend this dealership. Many Thanks N G Ogborn

Company replied


Company details

  1. Car Dealer
  2. Used Car Dealer

Written by the company

In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.


Contact info

  • Bolingbroke Way, BS34 6FE, Bristol, United Kingdom

4.3

Excellent

TrustScore 4.5 out of 5

3K reviews

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4.3

All reviews

(3,126)

11,911 reviews in the last 12 months

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Rated 5 out of 5 stars

Great experience and customer service…

Great experience and customer service from Arriz, found the car I was looking for and very smooth process!

December 30, 2025
Unprompted review
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Reply from Sytner Group - Sytner Select Bristol

Dear William, Thank you very much for your kind words and for taking the time to share your experience with Arriz and the team at Sytner Select Bristol. We are delighted to hear that you found the car you were looking for and that the process was smooth and enjoyable. It’s always wonderful to know our customers feel well supported throughout their journey. We truly appreciate your feedback and hope you continue to enjoy your new vehicle. Best wishes, The Sytner Select Bristol Team

Rated 5 out of 5 stars

Had a positive experience with Alex…

Had a positive experience with Alex test driving a car. Very friendly rapport throughout the whole experience. Even though they did not have the right car I will definitely be coming back.

December 30, 2025
Unprompted review
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Reply from Sytner Group - Sytner Select Bristol

Dear Paulina, Thank you very much for your kind words and for sharing your positive experience with Alex at Sytner Select Bristol. We’re delighted to hear that you felt comfortable and well looked after throughout your visit. It’s wonderful to know that despite not finding the exact car you were after, you still intend to return. We very much look forward to welcoming you back in the future and assisting you further. Best wishes, The Sytner Select Bristol Team

Rated 5 out of 5 stars

Sytner Select Bristol

I had an excellent experience at sytner select Bristol with Daniel Wesolowski he was very helpful with all my questions. He answered them with professionalism and he is very knowledgeable.

December 15, 2025
Unprompted review
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Reply from Sytner Group - Sytner Select Bristol

Dear Gracie, Thank you very much for your kind words and for taking the time to share your experience at Sytner Select Bristol. We are delighted to hear that Daniel Wesolowski was able to assist you so professionally and knowledgeably. It is always our aim to provide excellent service and support, and your feedback is greatly appreciated. We hope you continue to enjoy your vehicle and look forward to welcoming you back in the future. Best wishes, The Sytner Select Bristol Team

Rated 5 out of 5 stars

Bought a jaguar f pace from rusty…

Bought a jaguar f pace from rusty ,great service not pushy like car salesman can be
Very helpful
Had a problem with car cracked front disc but was sorted the very next morning nothing was too much
Would use again excellent service

December 28, 2025
Unprompted review
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Reply from Sytner Group - Sytner Select Bristol

Thank you, Mark, for your kind words and for taking the time to share your experience with Rusty and the team at Sytner Select Bristol. We’re delighted to hear you found the service helpful and not pushy, as we always aim to provide a friendly and supportive environment. It’s great that the issue with your car was resolved promptly. Your recommendation means a lot to us, and we look forward to welcoming you back in the future. Thanks again for choosing us.

Rated 5 out of 5 stars

Really helpful and informative - great service

Really helpful and informative - Daniel Wesolowski was great and I am seriously considering a purchase as a result of his services. Thank you Daniel!

December 29, 2025
Unprompted review
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Reply from Sytner Group - Sytner Select Bristol

Thank you very much for your kind words, Sophie. We’re delighted to hear that Daniel was able to provide such helpful and informative service. It’s wonderful to know his support has made a positive impression and that you are seriously considering a purchase with us. We truly appreciate your feedback and look forward to the opportunity to assist you further. Please do not hesitate to get in touch if you have any questions or need additional information. Thank you once again!

Rated 5 out of 5 stars

Everyone I spoke to was really helpful

Everyone I spoke to was really helpful and professional. No one at Sytner felt pushy in selling the car and I would recommend to anyone. Freya and Henry are the two people I spoke to when looking into buying a car and they both answered any questions and tried to find the best deal for me :)

December 20, 2025
Unprompted review
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Reply from Sytner Group - Sytner Select Bristol

Thank you so much for your kind words, Ellie. We’re delighted to hear that Freya and Henry provided you with helpful and professional service throughout your car buying experience. It’s wonderful to know you felt comfortable and not pressured at any point. Your recommendation means a great deal to us, and we’re pleased we could assist you in finding the best deal. We hope you enjoy your new car and look forward to welcoming you back in the future.

Rated 1 out of 5 stars

When i arrived for my 8.30am service…

When i arrived for my 8.30am service 20th December, no had any keys to get into the premises so had to wait until 9.00am until someone arrived with keys. I was then told i did not have an appointment even though it was made on the 10th Dec when my car was in for MOT by member of staff who wrote it down for me. Also was told my appointment for 29th Dec had not been booked in either even though it was booked at same time by the same person who wrote it down. They did service my car as they had no other vehicles booked in but three hours later it was finally finished. Its not acceptable customer service.

December 20, 2025
Unprompted review
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Reply from Sytner Group - Sytner Select Bristol

Dear Rm, We sincerely apologise for the inconvenience you experienced during your recent visit to Sytner Select Bristol. It is disappointing to hear about the issues with your appointment and the delay in servicing your vehicle. This is not the standard of service we aim to provide. We would like to invite you to contact our Head of Business, Tim Scott, at timothyscott@sytner.co.uk, so we can discuss your concerns further and work towards a resolution. Kind regards, Sytner Select Bristol

Rated 5 out of 5 stars

Freya was amazing at helping my partner…

Freya was amazing at helping my partner pick and buy a car. Lovely place, lots of cars and amazing staff. 10/10 service

December 21, 2025
Unprompted review
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Reply from Sytner Group - Sytner Select Bristol

Thank you so much, Hannah, for your wonderful review. We’re delighted to hear that Freya provided such excellent support in helping your partner find the perfect car. It’s fantastic to know you enjoyed your experience with us and appreciated the variety of cars and friendly staff. Your kind words mean a great deal to the whole team at Sytner Select Bristol. We truly value your recommendation and look forward to welcoming you both back in the future. Many thanks once again!

Rated 5 out of 5 stars

Great Experience

Had a great experience at Sytner Select Bristol with Josh P. Looked at a Volvo xc40. Josh was friendly, courteous and knowledgeable. I now have a decision to make over Christmas.

December 20, 2025
Unprompted review
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Reply from Sytner Group - Sytner Select Bristol

Thank you very much for your kind words, K Langley. We’re delighted to hear that Josh provided a friendly, courteous, and knowledgeable service during your visit to Sytner Select Bristol. The Volvo XC40 is a fantastic choice, and we completely understand the importance of taking time to make the right decision. Should you have any further questions or require assistance, please don’t hesitate to get in touch. Wishing you a wonderful Christmas and all the best with your decision.

Rated 5 out of 5 stars

Great service today from Dan L

Great service today from Dan L. Really knew his stuff, great experience

December 20, 2025
Unprompted review
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Reply from Sytner Group - Sytner Select Bristol

Dear Joanna, Thank you ever so much for your kind words and for taking the time to share your experience. We’re delighted to hear that Dan L provided such knowledgeable and attentive service, making your visit a great one. It’s always wonderful to know our team’s expertise is appreciated. We truly value your feedback and look forward to welcoming you back to Sytner Select Bristol in the future. Best wishes, The Sytner Select Bristol Team

Rated 5 out of 5 stars

Daniel wesolowski is Super friendly…

Daniel wesolowski is Super friendly very helpful.
Made purchasing the car very easy.

December 20, 2025
Unprompted review
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Reply from Sytner Group - Sytner Select Bristol

Thank you so much, Chloe, for your kind words. We’re delighted to hear that Daniel was friendly and helpful throughout your car purchase. Making the process easy and enjoyable is something we always strive for, and it’s wonderful to know that Daniel achieved this for you. Your positive feedback means a great deal to us and the team at Sytner Select Bristol. We hope you’re thoroughly enjoying your new car and look forward to welcoming you back in the future.

Rated 1 out of 5 stars

Avoid.

Can't fault the front of house staff, everyone always friendly.

Overall services, diabolical.
Purchased a car. Within 9 months it had been returned 8+ times all with the same issue, the issue was reported in the 1st week of purchase. They clearly do not have the skill to fix.
They had the car for 4 months in total so I was paying for a vehicle i did not have.
Tried to give the car back after 5 months. But they then had the car for 2 straight months so couldn't do much at that time. When it came to it, I was handed to the sales team and told they would only part exchange it for half the value as its not worth the full value. Advised it was not worth the value to be begin with due to its issues. Not to mention i traded my old car in so would have lost that also. Was then advised to go to finance company as they wouldn't do what was needed.
They had me agree to try repair it one last time, it has now been 3 weeks since drop off and have received zero communication, zero updates.
Now having to go through the stress of finance company and ombudsman to sort.

I also have 2 friends who have also purchased their vehicles from here in the last few months who are having similar issues with problems with vehicles and multiple returns to the shop to try and fix. Greatest advice is to avoid.

December 20, 2025
Unprompted review
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Reply from Sytner Group - Sytner Select Bristol

We are sorry to hear about your disappointing experience and understand your frustration. It is certainly not the standard we aim to provide. We appreciate your kind words about our front of house staff. We would like to invite you to contact our Sales Operations Manager, Richard Westrup, at Richardwestrup@sytner.co.uk to discuss your concerns further. Your feedback is important to us, and we hope to find a way to address the issues you have raised.

Rated 5 out of 5 stars

Kyle was a legend very helpful.

November 27, 2025
Unprompted review
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Reply from Sytner Group - Sytner Select Bristol

Thank you very much for your kind words, Ayaz. We’re delighted to hear that Kyle was able to assist you so effectively and made your experience a positive one. It’s always wonderful to receive feedback recognising the efforts of our team members. We truly appreciate you taking the time to share your thoughts and hope to continue providing the same level of service in the future. Your support means a great deal to us. Thanks once again for choosing Sytner Select Bristol.

Rated 5 out of 5 stars

Great experience

Great experience, Kyle was really helpful and friendly. I was made to feel comfortable and relaxed. Also, I found just the car I’d been looking for .

November 30, 2025
Unprompted review
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Reply from Sytner Group - Sytner Select Bristol

Thank you so much for your kind words, Tracy. We’re delighted to hear that Kyle made your experience enjoyable and that you felt comfortable throughout. It’s wonderful that you found the perfect car you’d been searching for. Your feedback means a great deal to us, and we’re pleased to have been part of your car-buying journey. We hope you enjoy many happy miles in your new vehicle and look forward to welcoming you back to Sytner Select Bristol in the future.

Rated 5 out of 5 stars

The purchase of my car was really…

The purchase of my car was really straightforward. I had it moved from Wakefield to Bristol and was kept updated as to this being completed. Alex showed me the vehicle and explained lots about the features of the car. The test drive was good and all questions were answered.

December 12, 2025
Unprompted review
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Reply from Sytner Group - Sytner Select Bristol

Thank you, Dave, for your kind words and for taking the time to share your experience with Sytner Select Bristol. We’re delighted to hear that the process of purchasing your car was straightforward and that you felt well informed throughout. It’s great to know Alex was able to provide a thorough explanation of the vehicle’s features and that your test drive went smoothly. We truly appreciate your feedback and hope you continue to enjoy your new car.

Rated 5 out of 5 stars

I recently purchased my new vehicle at…

I recently purchased my new vehicle at Sytner Select Bristol from Jamie and Jason I was very impressed with the level of service and attention to detail.

From the very start Jamie was very professional and informative, he took the time to understand what I was looking for and helped me find the perfect vehicle.

Purchasing the vehicle was stress free and handled with care and efficiency by Jason and Jamie

Overall excellent service and I would confidently recommend Jamie to anyone looking for a new vehicle

December 9, 2025
Unprompted review
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Reply from Sytner Group - Sytner Select Bristol

Thank you for your fantastic feedback. We’re delighted to hear about your positive experience with Jamie and Jason at Sytner Select Bristol. It’s great to know that Jamie took the time to understand your needs and help you find the perfect vehicle, and that both Jamie and Jason made the purchasing process smooth, stress-free, and efficient. Your recommendation means a lot to us, and we’ll be sure to pass your kind comments on to the team. We hope you enjoy your new vehicle and look forward to welcoming you back in the future.

Rated 5 out of 5 stars

Good used car purchase experience

I contacted Synter about a used car and after a conversation with Jamie Steele I went there an hour later and the car was ready to view and test drive. Very friendly staff and an enjoyable experience

December 8, 2025
Unprompted review
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Reply from Sytner Group - Sytner Select Bristol

Dear Mr Weaver, Thank you very much for your kind words and for taking the time to share your experience with Sytner Select Bristol. We are delighted to hear that Jamie and the team provided a friendly and efficient service, making your visit enjoyable. It’s wonderful to know the car was ready for you to view and test drive so promptly. Your positive feedback is greatly appreciated, and we hope you continue to enjoy your vehicle. Best wishes, The Sytner Select Bristol Team

Rated 5 out of 5 stars

Went to the store was greeted by Daniel…

Went to the store was greeted by Daniel who was extremely helpful as I knew I wanted a new car but did not know what I wanted. Daniel was really good and talked to me about all of cars I was interested in. Would definitely go back and refer people. Great customer service.

November 24, 2025
Unprompted review
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Reply from Sytner Group - Sytner Select Bristol

Thank you very much for your kind words, Scott. We’re delighted to hear that Daniel provided such helpful and attentive service during your visit. It’s wonderful to know he was able to guide you through the options and make the process enjoyable. Your recommendation means a great deal to us, and we’re pleased you felt well looked after. We look forward to welcoming you back in the future and assisting with any of your motoring needs.

Rated 5 out of 5 stars

Great Place to buy a car

Great Place to buy a car
We'd been looking for a place where we could look at a whole range of upmarket cars in one place. Sytner is it. We booked to have a look at one car which was prepared and ready for us to look at in the dry and take for a drive. When that didn't quite meet our expectations we discussed our requirements and another was brought in. Daniel was patient, professional and not pushy in the slightest. An excellent experience - and we're delighted with the car.

November 25, 2025
Unprompted review
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Reply from Sytner Group - Sytner Select Bristol

Thank you for your wonderful feedback. We’re delighted to hear that you had such a great experience with us at Sytner Select Bristol. It’s fantastic to know that Daniel provided patient, professional, and pressure-free service, and that he took the time to understand your requirements and help you find the right car. We’re especially pleased that you were able to view and test drive vehicles comfortably and that you’re delighted with your purchase. Your kind comments will be shared with Daniel and the team, and we hope you enjoy many happy miles in your new car.

Rated 3 out of 5 stars

MOT frustrations, certificate not printed clearly

Did the job OK but I was left waiting to ask if my car was ready when it was ready. I had a,"waiting appointment" for a simple MOT. Unfortunately they did not find time to investigate dashboard warning about tyre pressure. Now it's listed as an MOT advisory! Not helpful. Turns out pressure warning was due to colder winter temperature so tyres need a little further inflation. I have now solved the issue and Reset TPMS tyre pressure monitoring issue myself by calling Suzuki main dealer! They advised me just to inflate a bit.

MOT certificate was badly printed. Some areas not readable. I asked for another print out but this was not possible apparently. Frustrating experience

December 1, 2025
Unprompted review
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Reply from Sytner Group - Sytner Select Bristol

Dear Stewart, thank you for your feedback. We apologise for the inconvenience caused by the delay in communication regarding your car’s readiness and the MOT advisory on the tyre pressure warning. We understand how frustrating it must have been not to have the issue fully investigated during your appointment. Additionally, we regret the poor quality of the MOT certificate print and the inability to provide a replacement. Your comments are appreciated and help us understand where improvements are needed.

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