Sytner Group - Sytner Select Northampton Reviews 

2,918
TrustScore 4.5 out of 5

4.7

Ravens Way, NN3 9UD Northampton, England, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Great service & experience!!! We have been dealing with Bradley for the last three weeks and, he has been very very helpful especially with what car we need and the various cars and models. The wife... See more

Rated 4 out of 5 stars

Sam was great, really attentive and helpful. The garage itself just let us down because the car wasn’t cleaned or charged when we arrived to collect the car. They did however clean it while we were wa... See more

Company replied

Rated 5 out of 5 stars

Rob offered help and assistance immediately, he was friendly and passionate about his job, and really helped make the experience less stressful. Matt also made the admin side efficient and easy. Will... See more

Company replied

Rated 5 out of 5 stars

Daniel and Rakesh,were amazing today, took me less than an hour to walk away with my dream car. thank you to them, honestly super easy, super friendly, would recommend seeing these guys if you visit!... See more


Company details

  1. Car Dealer
  2. Used Car Dealer

Written by the company

In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.


Contact info

  • Ravens Way, NN3 9UD, Northampton, England, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(2,918)

11,756 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service & experience!!

Great service & experience!!! We have been dealing with Bradley for the last three weeks and, he has been very very helpful especially with what car we need and the various cars and models. The wife finally made up her mind and Bradley was so helpful.

I would recommend using this company especially Bradley.

July 18, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service. We dealt with Ty and Matt. They absoulately did their job wonderfully. We got what we wanted and happy for the service we received.

July 18, 2026
Unprompted review
Rated 1 out of 5 stars

The worst car buying/ownership…

The worst car buying/ownership experience ive ever had, found what i thought to be a good deal on a 19 plate Land Rover discovery sport with 47 thousand miles. Paid for the car in full, collected it an drove it home, the very same night it had a engine management light come on. I was covered under 3 month warranty so was advised to find a VAT registered garage to diagnose, turned out to be a DPF/EGR fault. Was then asked by sytner to get an estimate done, which I did. Work was carried out to fix the fault, sytner stated 3-5 days before the work was paid for to the garage. 13 working days later this still hadn't been paid out. I had the garage questioning me an on my case for the amount which I had to consistently chase sytner for, then eventually made payment. 2 days after having the car back from the first fault, another fault occurred, humming from the back when turning left and right. I then phoned sytner again, they very reluctantly after 3 days of phoning an basically begging them, agreed to take it to my local land rover dealership. Where it stayed for 2 weeks, turned out to be a driveline fault, to do with the rear differential! Sytner we're very slow to deal with this fault, i chased land rover to find out what was going on, land rover then sent me a health report on the vehicle stating the brake pads on the front were om the verge of being dangerous, 2mm of depth. The car had done not even 150 miles of use. Even though it states on sytner select website they dont sell a car without atleast 4mm of brake pad depth. I then spent another 3 days arguing with aftersales they had sold me a car that was misadvertised. Out of 28 days owning this vehicle we got 4 days use from it. This car was for my pregnant partner with whom I have 3 kids with. I'd paid insurance on this car, tax. As we all do. Then find myself paying for ubers for my family to commute to school etc. After begging sytner they very reluctantly accepted my right to return. This is by far, the worst car buying/ownership experience of my entire life. I will make sure every single person I come across i will warn them against ever using this company. I will never even entertain looking at a vehicle that's had anything to do with them. For the love of God if you want to keep your sanity please avoid.

July 10, 2026
Unprompted review
Rated 5 out of 5 stars

Daniel and Rakesh,were amazing today

Daniel and Rakesh,were amazing today, took me less than an hour to walk away with my dream car. thank you to them, honestly super easy, super friendly, would recommend seeing these guys if you visit! thank you again

July 16, 2026
Unprompted review
Rated 5 out of 5 stars

Ollie s

Ollie s, Euan & Matt C super organised and extremely helpful with the whole process of buying my new car. Very professional and supportive in relation to helping me with the technical side of purchasing a car. Would highly recommend. FAULTLESS

July 15, 2026
Unprompted review
Rated 5 out of 5 stars

Sytner Select

Sam and team have been incredible and have helped me through a stressful situation. It’s never easy to go from one car to another but also to trade your car in on the same day to go with a new one is absolutely outstanding service! I can’t recommend them enough!! Thank you

July 14, 2026
Unprompted review
Rated 5 out of 5 stars

Great service very easy to deal with.

July 12, 2026
Unprompted review
Sytner Group - Sytner Select Northampton logo

Reply from Sytner Group - Sytner Select Northampton

Dear James, Thank you very much for your kind words and for taking the time to share your experience with Sytner Select Northampton. We are delighted to hear that you found our service great and easy to deal with. It is always our aim to provide a smooth and enjoyable experience for all our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to our team. We look forward to welcoming you again in the future. Best wishes, The Sytner Select Northampton Team

Rated 5 out of 5 stars

Great service

Sam was very helpful and transparent, showed me exactly what was going on and answered all questions professionally

July 11, 2026
Unprompted review
Sytner Group - Sytner Select Northampton logo

Reply from Sytner Group - Sytner Select Northampton

Thank you very much for your kind words, Tom. We are delighted to hear that Sam was able to assist you with transparency and professionalism throughout your experience. It is always our aim to ensure our customers feel fully informed and comfortable with every step of the process. Your feedback is greatly appreciated and serves as a wonderful encouragement to the team. We hope you continue to enjoy your vehicle and look forward to welcoming you back in the future.

Rated 5 out of 5 stars

Had a very good experience with Amy and…

Had a very good experience with Amy and Louis, making the process purchasing the car easy and stress free. The process was also very efficient and had no pressure to purchase straight away.

July 11, 2026
Unprompted review
Sytner Group - Sytner Select Northampton logo

Reply from Sytner Group - Sytner Select Northampton

Thank you, Jordan, for your kind words. We are delighted to hear that Amy and Louis made your car purchasing experience easy and stress-free. It’s wonderful to know the process was efficient and that you felt no pressure to make an immediate decision. We always aim to provide a relaxed and supportive environment for our customers. Your feedback is greatly appreciated, and we hope you enjoy your new car for many miles to come. Thank you once again for choosing Sytner Select Northampton.

Rated 4 out of 5 stars

Sam was great

Sam was great, really attentive and helpful. The garage itself just let us down because the car wasn’t cleaned or charged when we arrived to collect the car. They did however clean it while we were waiting and reimbursed our charging bill as car wasn’t fully charged. But love the car and same was great with his service

July 11, 2026
Unprompted review
Sytner Group - Sytner Select Northampton logo

Reply from Sytner Group - Sytner Select Northampton

Dear Sapphire, thank you for your kind words about Sam and for sharing your experience. We’re pleased to hear you love the car and found Sam’s service attentive and helpful. We do apologise for the initial condition of the vehicle upon collection and appreciate your understanding as the team promptly addressed the issue. Your feedback is invaluable to us, and we’re grateful for your patience. We hope you continue to enjoy your car and look forward to assisting you again in the future.

Rated 5 out of 5 stars

Was greeted by Raks (Dave) and Matt at…

Was greeted by Raks (Dave) and Matt at the waiting area, very helpful with getting everything up and running, wasn’t too long of a wait as we were then greeted by Ollie and he was extremely welcoming and sociable, led us to see my Audi TT for the first time and gave me all the time needed to get familiar with it. Excellent service across the board with all members we met today, would definitely recommend 100% 👍🏾

July 11, 2026
Unprompted review
Sytner Group - Sytner Select Northampton logo

Reply from Sytner Group - Sytner Select Northampton

Thank you, Montel, for your fantastic review. We’re delighted to hear that Raks, Matt, and Ollie provided such a warm and helpful welcome, making your experience with your Audi TT so enjoyable. It’s wonderful to know that you felt well looked after throughout your visit. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your positive experience. We look forward to welcoming you back in the future.

Rated 5 out of 5 stars

Excellent Service From Matt H

Excellent Service From Matt H. And Ty.
Happy to come back

July 11, 2026
Unprompted review
Sytner Group - Sytner Select Northampton logo

Reply from Sytner Group - Sytner Select Northampton

Dear Solomon, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Matt H. and Ty provided you with excellent service. It’s always a pleasure to welcome back valued customers like yourself. Your support means a great deal to us, and we look forward to assisting you again in the future. Wishing you all the best until then. Kind regards, The Sytner Select Northampton Team

Rated 5 out of 5 stars

Very knowledgable

Chris our sales rep was very professional and knowledgeable about the model we wanted

July 11, 2026
Unprompted review
Sytner Group - Sytner Select Northampton logo

Reply from Sytner Group - Sytner Select Northampton

Dear Sanny, Thank you very much for your kind words. We are delighted to hear that Chris provided you with a professional and knowledgeable service regarding the model you were interested in. It is always our aim to ensure our customers feel well informed and confident throughout their experience. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the whole team. We hope you continue to enjoy your vehicle and look forward to welcoming you back in the future. Best wishes, The Sytner Select Northampton Team

Rated 5 out of 5 stars

Alex, matt c, ollie

Matt C, Alex, Ollie

Good friendly service, all very lovely and welcoming.

July 8, 2026
Unprompted review
Sytner Group - Sytner Select Northampton logo

Reply from Sytner Group - Sytner Select Northampton

Dear Jodie, Thank you ever so much for your kind words. We’re delighted to hear that Matt C, Alex, and Ollie provided you with friendly and welcoming service. It’s always our aim to make every customer feel valued and comfortable throughout their experience. Your positive feedback truly means a lot to the team. We look forward to welcoming you back to Sytner Select Northampton in the future. Warm regards, The Sytner Select Northampton Team

Rated 1 out of 5 stars

Made to feel that you are a burden for…

Made to feel that you are a burden for needing to use the service very unapproachable staff
Not a good experience

July 6, 2026
Unprompted review
Sytner Group - Sytner Select Northampton logo

Reply from Sytner Group - Sytner Select Northampton

Dear Karen, We are truly sorry to hear about your experience and apologise that you felt like a burden when using our service. This is certainly not the standard we aim to uphold, and we appreciate your feedback. We would like to invite you to contact our Head of Business, Pritam Patel, at pritampatel@sytner.co.uk, so we can better understand your concerns and work towards improving our service. Your satisfaction is very important to us. Kind regards, Sytner Select Northampton

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look