From the start, I was well looked after by every member of the Sytner staff who dealt with me. Everyone was knowledgeable, friendly and professional with a no-nonsense attitude. I bought the car, whic... See more
Location
Switch locationRavens Way, NN3 9UD Northampton, England, GB
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Great experience and great customer service from Chris dealing with our indecisiveness with different options. Took it all in his stride and really helped us make the right decision for us. Dan hel... See more
Nikki and Christiana in the service team know how to get the job done that's all I can say. From a terrible experience with the sales team, they sorted all of our concerns, took back the car to be... See more
Company replied
Matt Cull and Chris Sexton were brilliant. Very accommodating and really went the extra mile to help us drive away with the vehicle we wanted. Would 100% recommend
Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Ravens Way, NN3 9UD, Northampton, England, United Kingdom
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Dan K was an absolute star ,fantastic…
Dan K was an absolute star ,fantastic service highly recommended

Reply from Sytner Group - Sytner Select Northampton
Dan k was a legend today and really…
Dan k was a legend today and really looked after us.
What a pleasure

Reply from Sytner Group - Sytner Select Northampton
Still waiting for my electric payment…
Still waiting for my electric payment to be refunded as car wasn’t cleaned and barely any charge in it as they forgot to put it on charge and clean before our collection so had to wait for the clean then wait 2 hours at a near by fast charge for it to charge before we had enough electric to take it home. Still haven’t had the service through for my car either which was promised over a week ago now. Now being ignored on email. Person who forgot to action the clean and charge was Colin. He was the one who we paid the car transfer too and who initially organised it. Poor from the head of sales.

Reply from Sytner Group - Sytner Select Northampton
Oliver S and Matt C looked after our…
Oliver S and Matt C looked after our purchase very professionally and with good humour too. Their approach took the sting out of what can be a laborious process. Highly recommend them and Thanks Gents.

Reply from Sytner Group - Sytner Select Northampton
What a wonderful experience with tyreke…
What a wonderful experience with tyreke and mat pleasant and the car was ready on time with no complications I am a happy customer

Reply from Sytner Group - Sytner Select Northampton
Looking for a car for our son
Looking for a car for our son - Matt C and Ty were incredible - took time with our son to make sure he was happy with the polo we chose - walked us through the sales process / I would highly recommend this company

Reply from Sytner Group - Sytner Select Northampton
Car purchase
Dan, was brilliant very helpful made the whole process very helpful.

Reply from Sytner Group - Sytner Select Northampton
Great service & experience!!
Great service & experience!!! We have been dealing with Bradley for the last three weeks and, he has been very very helpful especially with what car we need and the various cars and models. The wife finally made up her mind and Bradley was so helpful.
I would recommend using this company especially Bradley.

Reply from Sytner Group - Sytner Select Northampton
Great customer service
Great customer service. We dealt with Ty and Matt. They absoulately did their job wonderfully. We got what we wanted and happy for the service we received.

Reply from Sytner Group - Sytner Select Northampton
Billy was exceptional !
Billy was exceptional !! Ask for the lad he will look out for you!! Any car you need he will give you his true opinion and tips

Reply from Sytner Group - Sytner Select Northampton
The worst car buying/ownership…
The worst car buying/ownership experience ive ever had, found what i thought to be a good deal on a 19 plate Land Rover discovery sport with 47 thousand miles. Paid for the car in full, collected it an drove it home, the very same night it had a engine management light come on. I was covered under 3 month warranty so was advised to find a VAT registered garage to diagnose, turned out to be a DPF/EGR fault. Was then asked by sytner to get an estimate done, which I did. Work was carried out to fix the fault, sytner stated 3-5 days before the work was paid for to the garage. 13 working days later this still hadn't been paid out. I had the garage questioning me an on my case for the amount which I had to consistently chase sytner for, then eventually made payment. 2 days after having the car back from the first fault, another fault occurred, humming from the back when turning left and right. I then phoned sytner again, they very reluctantly after 3 days of phoning an basically begging them, agreed to take it to my local land rover dealership. Where it stayed for 2 weeks, turned out to be a driveline fault, to do with the rear differential! Sytner we're very slow to deal with this fault, i chased land rover to find out what was going on, land rover then sent me a health report on the vehicle stating the brake pads on the front were om the verge of being dangerous, 2mm of depth. The car had done not even 150 miles of use. Even though it states on sytner select website they dont sell a car without atleast 4mm of brake pad depth. I then spent another 3 days arguing with aftersales they had sold me a car that was misadvertised. Out of 28 days owning this vehicle we got 4 days use from it. This car was for my pregnant partner with whom I have 3 kids with. I'd paid insurance on this car, tax. As we all do. Then find myself paying for ubers for my family to commute to school etc. After begging sytner they very reluctantly accepted my right to return. This is by far, the worst car buying/ownership experience of my entire life. I will make sure every single person I come across i will warn them against ever using this company. I will never even entertain looking at a vehicle that's had anything to do with them. For the love of God if you want to keep your sanity please avoid.

Reply from Sytner Group - Sytner Select Northampton
Everyone was really helpful and…
Everyone was really helpful and friendly especially Louis and Liam would highly recommend choosing sytner to anyone looking for a car

Reply from Sytner Group - Sytner Select Northampton
Daniel K and Rakesh were amazing with…
Daniel K and Rakesh were amazing with their service. Came in with an idea and walked away with the car I truly wanted. Got the documents sorted within an hour or less. Couldn’t be happier!

Reply from Sytner Group - Sytner Select Northampton
Daniel and Rakesh,were amazing today
Daniel and Rakesh,were amazing today, took me less than an hour to walk away with my dream car. thank you to them, honestly super easy, super friendly, would recommend seeing these guys if you visit! thank you again

Reply from Sytner Group - Sytner Select Northampton
Very nice and welcoming- Chris sexton…
Very nice and welcoming- Chris sexton welcomed us in and explained my options very well and clearly polite and great customer service

Reply from Sytner Group - Sytner Select Northampton
Ollie s
Ollie s, Euan & Matt C super organised and extremely helpful with the whole process of buying my new car. Very professional and supportive in relation to helping me with the technical side of purchasing a car. Would highly recommend. FAULTLESS

Reply from Sytner Group - Sytner Select Northampton
Sytner Select
Sam and team have been incredible and have helped me through a stressful situation. It’s never easy to go from one car to another but also to trade your car in on the same day to go with a new one is absolutely outstanding service! I can’t recommend them enough!! Thank you

Reply from Sytner Group - Sytner Select Northampton
Great service very easy to deal with.

Reply from Sytner Group - Sytner Select Northampton
Great service
Sam was very helpful and transparent, showed me exactly what was going on and answered all questions professionally

Reply from Sytner Group - Sytner Select Northampton
Had a very good experience with Amy and…
Had a very good experience with Amy and Louis, making the process purchasing the car easy and stress free. The process was also very efficient and had no pressure to purchase straight away.

Reply from Sytner Group - Sytner Select Northampton
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