Sytner Group - Sytner Select Northampton Reviews 

2,977
TrustScore 4.5 out of 5

4.7

Ravens Way, NN3 9UD Northampton, England, GB


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Rated 5 out of 5 stars

From the start, I was well looked after by every member of the Sytner staff who dealt with me. Everyone was knowledgeable, friendly and professional with a no-nonsense attitude. I bought the car, whic... See more

Rated 5 out of 5 stars

Great experience and great customer service from Chris dealing with our indecisiveness with different options. Took it all in his stride and really helped us make the right decision for us. Dan hel... See more

Rated 4 out of 5 stars

Nikki and Christiana in the service team know how to get the job done that's all I can say. From a terrible experience with the sales team, they sorted all of our concerns, took back the car to be... See more

Company replied

Rated 5 out of 5 stars

Matt Cull and Chris Sexton were brilliant. Very accommodating and really went the extra mile to help us drive away with the vehicle we wanted. Would 100% recommend


Company details

  1. Car Dealer
  2. Used Car Dealer

Written by the company

In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.


Contact info

  • Ravens Way, NN3 9UD, Northampton, England, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

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4.7

All reviews

(2,977)

12,774 reviews in the last 12 months

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Rated 5 out of 5 stars

Dan K was an absolute star ,fantastic…

Dan K was an absolute star ,fantastic service highly recommended

July 22, 2026
Unprompted review
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Reply from Sytner Group - Sytner Select Northampton

Thank you very much for your kind words, Scott. We are delighted to hear that Dan K provided you with fantastic service and made your experience a positive one. It’s always wonderful to receive such glowing feedback, and we will be sure to pass on your compliments to Dan. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your thoughts. We look forward to welcoming you back to Sytner Select Northampton in the future.

Rated 5 out of 5 stars

Dan k was a legend today and really…

Dan k was a legend today and really looked after us.
What a pleasure

July 22, 2026
Unprompted review
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Reply from Sytner Group - Sytner Select Northampton

Thank you so much, Daz, for your fantastic review. We’re delighted to hear that Dan K provided such excellent service and made your experience a real pleasure. It’s always wonderful to know our team members are going above and beyond to look after our customers. Your kind words mean a great deal to us and to Dan personally. We truly appreciate you taking the time to share your positive experience with Sytner Select Northampton. We look forward to welcoming you back in the future.

Rated 1 out of 5 stars

Still waiting for my electric payment…

Still waiting for my electric payment to be refunded as car wasn’t cleaned and barely any charge in it as they forgot to put it on charge and clean before our collection so had to wait for the clean then wait 2 hours at a near by fast charge for it to charge before we had enough electric to take it home. Still haven’t had the service through for my car either which was promised over a week ago now. Now being ignored on email. Person who forgot to action the clean and charge was Colin. He was the one who we paid the car transfer too and who initially organised it. Poor from the head of sales.

July 11, 2026
Unprompted review
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Reply from Sytner Group - Sytner Select Northampton

Dear Sapphire, We sincerely apologise for the disappointing experience you have described. This is certainly not the standard of service we aim to provide. We understand your frustration regarding the charging, cleaning, and delayed service. We would like to invite you to contact our Head of Business, Pritam Patel, at pritampatel@sytner.co.uk, who will be happy to discuss your concerns and work towards a resolution. Kind regards, Sytner Select Northampton

Rated 5 out of 5 stars

Oliver S and Matt C looked after our…

Oliver S and Matt C looked after our purchase very professionally and with good humour too. Their approach took the sting out of what can be a laborious process. Highly recommend them and Thanks Gents.

July 20, 2026
Unprompted review
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Reply from Sytner Group - Sytner Select Northampton

Dear Philip, Thank you very much for your kind words. We’re delighted to hear that Oliver and Matt made your purchase experience both professional and enjoyable. It’s wonderful to know their approach helped ease what can often be a lengthy process. Your recommendation means a great deal to us, and we’ll be sure to pass on your thanks to the team. We hope you continue to enjoy your new vehicle and look forward to assisting you again in the future. Best wishes, The Sytner Select Northampton Team

Rated 5 out of 5 stars

What a wonderful experience with tyreke…

What a wonderful experience with tyreke and mat pleasant and the car was ready on time with no complications I am a happy customer

July 20, 2026
Unprompted review
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Reply from Sytner Group - Sytner Select Northampton

Dear Ben, Thank you very much for your kind words and for taking the time to share your experience with us at Sytner Select Northampton. We are delighted to hear that Tyreke and Mat provided excellent service and that your car was ready on time without any complications. It’s wonderful to know you are a happy customer. Your feedback is greatly appreciated and motivates us to continue delivering the highest standards. We look forward to welcoming you back in the future. Best regards, The Sytner Select Northampton Team

Rated 5 out of 5 stars

Looking for a car for our son

Looking for a car for our son - Matt C and Ty were incredible - took time with our son to make sure he was happy with the polo we chose - walked us through the sales process / I would highly recommend this company

July 18, 2026
Unprompted review
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Reply from Sytner Group - Sytner Select Northampton

Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Matt C and Ty provided excellent support and made the process enjoyable for your son. It’s wonderful to know you felt well looked after and confident in your choice of Polo. Your recommendation means a great deal to us. We wish your son many happy miles in his new car and hope to assist you again in the future.

Rated 5 out of 5 stars

Car purchase

Dan, was brilliant very helpful made the whole process very helpful.

July 19, 2026
Unprompted review
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Reply from Sytner Group - Sytner Select Northampton

Dear Gillian, Thank you very much for your kind words. We are delighted to hear that Dan was brilliant and made the whole process so helpful for you. It is always our aim to provide excellent service and support, and it’s wonderful to know that this was reflected in your experience. Your feedback is greatly appreciated, and we hope to assist you again in the future. Best wishes, The Sytner Select Northampton Team

Rated 5 out of 5 stars

Great service & experience!!

Great service & experience!!! We have been dealing with Bradley for the last three weeks and, he has been very very helpful especially with what car we need and the various cars and models. The wife finally made up her mind and Bradley was so helpful.

I would recommend using this company especially Bradley.

July 18, 2026
Unprompted review
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Reply from Sytner Group - Sytner Select Northampton

Dear Kehinde, thank you very much for your kind words and positive feedback. We are delighted to hear that Bradley was able to assist you and your wife in finding the perfect car. It’s wonderful to know that our service met your expectations and made the experience enjoyable. Your recommendation means a great deal to us. We truly appreciate you taking the time to share your experience and look forward to being of service again in the future. Warm regards from the Sytner Select Northampton team.

Rated 5 out of 5 stars

Great customer service

Great customer service. We dealt with Ty and Matt. They absoulately did their job wonderfully. We got what we wanted and happy for the service we received.

July 18, 2026
Unprompted review
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Reply from Sytner Group - Sytner Select Northampton

Thank you very much for your kind words and positive feedback. We are delighted to hear that Ty and Matt provided you with excellent customer service and helped you find exactly what you wanted. It’s wonderful to know you are happy with the service you received at Sytner Select Northampton. Your satisfaction is very important to us, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you again in the future.

Rated 5 out of 5 stars

Billy was exceptional !

Billy was exceptional !! Ask for the lad he will look out for you!! Any car you need he will give you his true opinion and tips

July 17, 2026
Unprompted review
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Reply from Sytner Group - Sytner Select Northampton

Thank you, Boff, for your fantastic review. We’re delighted to hear that Billy provided you with exceptional service and honest advice. It’s great to know he took the time to offer genuine opinions and helpful tips to assist you in finding the right car. Your kind words mean a lot to us and to Billy personally. We truly appreciate you sharing your experience and hope you continue to enjoy your vehicle for many miles to come.

Rated 1 out of 5 stars

The worst car buying/ownership…

The worst car buying/ownership experience ive ever had, found what i thought to be a good deal on a 19 plate Land Rover discovery sport with 47 thousand miles. Paid for the car in full, collected it an drove it home, the very same night it had a engine management light come on. I was covered under 3 month warranty so was advised to find a VAT registered garage to diagnose, turned out to be a DPF/EGR fault. Was then asked by sytner to get an estimate done, which I did. Work was carried out to fix the fault, sytner stated 3-5 days before the work was paid for to the garage. 13 working days later this still hadn't been paid out. I had the garage questioning me an on my case for the amount which I had to consistently chase sytner for, then eventually made payment. 2 days after having the car back from the first fault, another fault occurred, humming from the back when turning left and right. I then phoned sytner again, they very reluctantly after 3 days of phoning an basically begging them, agreed to take it to my local land rover dealership. Where it stayed for 2 weeks, turned out to be a driveline fault, to do with the rear differential! Sytner we're very slow to deal with this fault, i chased land rover to find out what was going on, land rover then sent me a health report on the vehicle stating the brake pads on the front were om the verge of being dangerous, 2mm of depth. The car had done not even 150 miles of use. Even though it states on sytner select website they dont sell a car without atleast 4mm of brake pad depth. I then spent another 3 days arguing with aftersales they had sold me a car that was misadvertised. Out of 28 days owning this vehicle we got 4 days use from it. This car was for my pregnant partner with whom I have 3 kids with. I'd paid insurance on this car, tax. As we all do. Then find myself paying for ubers for my family to commute to school etc. After begging sytner they very reluctantly accepted my right to return. This is by far, the worst car buying/ownership experience of my entire life. I will make sure every single person I come across i will warn them against ever using this company. I will never even entertain looking at a vehicle that's had anything to do with them. For the love of God if you want to keep your sanity please avoid.

July 10, 2026
Unprompted review
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Reply from Sytner Group - Sytner Select Northampton

Dear Jonathan, We are truly sorry to hear about your disappointing experience with your Land Rover Discovery Sport. This is certainly not the standard we aim to provide, and we understand the frustration caused by the issues and delays you encountered. We would like to invite you to contact our Head of Business, Pritam Patel, at pritampatel@sytner.co.uk, so we can better understand your concerns and discuss them further. Kind regards, Sytner Select Northampton

Rated 5 out of 5 stars

Everyone was really helpful and…

Everyone was really helpful and friendly especially Louis and Liam would highly recommend choosing sytner to anyone looking for a car

July 16, 2026
Unprompted review
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Reply from Sytner Group - Sytner Select Northampton

Dear Charlotte, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Louis and Liam were especially helpful and friendly throughout your visit. It’s wonderful to know you would highly recommend Sytner Select Northampton to others looking for a car. Your positive feedback means a great deal to us, and we truly appreciate your support. We hope you continue to enjoy your new vehicle for many years to come. Best wishes, The Sytner Select Northampton Team

Rated 5 out of 5 stars

Daniel K and Rakesh were amazing with…

Daniel K and Rakesh were amazing with their service. Came in with an idea and walked away with the car I truly wanted. Got the documents sorted within an hour or less. Couldn’t be happier!

July 16, 2026
Unprompted review
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Reply from Sytner Group - Sytner Select Northampton

Thank you so much for your wonderful review. We’re delighted to hear that Daniel K and Rakesh provided such excellent service and helped you find the car you truly wanted. It’s fantastic that the paperwork was completed swiftly, making the whole experience smooth and enjoyable. Your kind words mean a great deal to the team at Sytner Select Northampton. We hope you continue to enjoy your new car and look forward to welcoming you back in the future.

Rated 5 out of 5 stars

Daniel and Rakesh,were amazing today

Daniel and Rakesh,were amazing today, took me less than an hour to walk away with my dream car. thank you to them, honestly super easy, super friendly, would recommend seeing these guys if you visit! thank you again

July 16, 2026
Unprompted review
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Reply from Sytner Group - Sytner Select Northampton

Thank you so much, Nabeel, for your fantastic review. We’re delighted to hear that Daniel and Rakesh made your experience so straightforward and enjoyable. It’s wonderful that you were able to walk away with your dream car in such a short time. Your kind words mean a great deal to the team, and we truly appreciate your recommendation. We hope you enjoy every moment with your new vehicle and look forward to welcoming you back in the future. Thank you once again!

Rated 5 out of 5 stars

Very nice and welcoming- Chris sexton…

Very nice and welcoming- Chris sexton welcomed us in and explained my options very well and clearly polite and great customer service

July 15, 2026
Unprompted review
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Reply from Sytner Group - Sytner Select Northampton

Dear Suzie, Thank you very much for your kind words. We are delighted to hear that Chris Sexton provided you with a warm welcome and clear, polite explanations regarding your options. It is wonderful to know that our customer service met your expectations and made your experience a positive one. Your feedback is greatly appreciated and serves as a great encouragement to the whole team at Sytner Select Northampton. We look forward to assisting you again in the future. Best wishes, The Sytner Select Northampton Team

Rated 5 out of 5 stars

Ollie s

Ollie s, Euan & Matt C super organised and extremely helpful with the whole process of buying my new car. Very professional and supportive in relation to helping me with the technical side of purchasing a car. Would highly recommend. FAULTLESS

July 15, 2026
Unprompted review
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Reply from Sytner Group - Sytner Select Northampton

Thank you, Martin, for your fantastic review. We’re delighted to hear that Ollie, Euan and Matt provided such a professional and supportive experience throughout your car purchase. It’s wonderful to know their expertise helped make the technical side straightforward and stress-free. Your recommendation means a great deal to us, and we’re thrilled that you found the entire process faultless. We hope you enjoy your new car and look forward to assisting you again in the future.

Rated 5 out of 5 stars

Sytner Select

Sam and team have been incredible and have helped me through a stressful situation. It’s never easy to go from one car to another but also to trade your car in on the same day to go with a new one is absolutely outstanding service! I can’t recommend them enough!! Thank you

July 14, 2026
Unprompted review
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Reply from Sytner Group - Sytner Select Northampton

Thank you so much, Katie, for your kind words. We’re delighted to hear that Sam and the team were able to support you through what can be a stressful process. It’s wonderful to know that the service you received made your car transition smooth and straightforward. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience. Wishing you many happy miles in your new car!

Rated 5 out of 5 stars

Great service very easy to deal with.

July 12, 2026
Unprompted review
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Reply from Sytner Group - Sytner Select Northampton

Dear James, Thank you very much for your kind words and for taking the time to share your experience with Sytner Select Northampton. We are delighted to hear that you found our service great and easy to deal with. It is always our aim to provide a smooth and enjoyable experience for all our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to our team. We look forward to welcoming you again in the future. Best wishes, The Sytner Select Northampton Team

Rated 5 out of 5 stars

Great service

Sam was very helpful and transparent, showed me exactly what was going on and answered all questions professionally

July 11, 2026
Unprompted review
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Reply from Sytner Group - Sytner Select Northampton

Thank you very much for your kind words, Tom. We are delighted to hear that Sam was able to assist you with transparency and professionalism throughout your experience. It is always our aim to ensure our customers feel fully informed and comfortable with every step of the process. Your feedback is greatly appreciated and serves as a wonderful encouragement to the team. We hope you continue to enjoy your vehicle and look forward to welcoming you back in the future.

Rated 5 out of 5 stars

Had a very good experience with Amy and…

Had a very good experience with Amy and Louis, making the process purchasing the car easy and stress free. The process was also very efficient and had no pressure to purchase straight away.

July 11, 2026
Unprompted review
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Reply from Sytner Group - Sytner Select Northampton

Thank you, Jordan, for your kind words. We are delighted to hear that Amy and Louis made your car purchasing experience easy and stress-free. It’s wonderful to know the process was efficient and that you felt no pressure to make an immediate decision. We always aim to provide a relaxed and supportive environment for our customers. Your feedback is greatly appreciated, and we hope you enjoy your new car for many miles to come. Thank you once again for choosing Sytner Select Northampton.

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