Highest praise possible to Nathan and Will. Both of these gentlemen came highly recommended to me by a friend and they both ensured they lived up to my expectations. Will was incredibly helpful when h... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Highest praise possible to Nathan and Will. Both of these gentlemen came highly recommended to me by a friend and they both ensured they lived up to my expectations. Will was incredibly helpful when h... See more
Company replied
We were diligently looked after from the moment we walked in the centre. Jakob was informative and friendly and able to answer all our queries before suggesting a number of different options and showi... See more
Company replied
Do not use the Reserve service, I tried over 2weeks to recover my money with success. Call the sales department 9times today & cut off every time even after few minutes of the ring tone.
Even though sadly my new car was not meant to be, the service I received from Sytner Swindon was great. I Initially purchased the car from Joe Excell who took me through the whole process in a friendl... See more
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Penny Lane, SN3 3BW, Swindon, Wiltshire, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Luke from Synter made the entire experience a joy. Hassel free, warm, and swift. Great to do business!

Reply from Sytner Group - Sytner Select Swindon
Excellent service done on my car along with the mot the only negative I have is that my service and mot were done on a Saturday I did ask them if my car needed a bulb or wiper blade just to do it for it to pass but I was informed there are no technicians working on a Saturday and if car needed a bulb the car would fail now I know this I will book a week day next time

Reply from Sytner Group - Sytner Select Swindon
Jay was excellent. He was very personable and helpful. We asked lots of questions and if he didn’t know the answer he immediately found out. He wasn’t pushy but very enthusiastic. I hate buying cars and he made it a good experience. A great ambassador for the company.

Reply from Sytner Group - Sytner Select Swindon
For the past years I brought my car for service you have brought it to me washed and this time wasn't the case. Was disappointed, maybe something you have stopped doing don't know

Reply from Sytner Group - Sytner Select Swindon
Review for Sytner Toyota
I recently purchased a Toyota Yaris from Sytner and had an outstanding experience. Both Ella and Liam provided exceptional service and support throughout the process. Liam, in particular, took the time to explain every step of the purchase clearly, making the whole experience smooth and stress-free.
What really stood out was the absence of any pushy sales tactics. Instead, they offered optional extras such as extended warranty or paint and dent protection in a helpful, informative way, leaving the choice entirely up to me. This approach made me feel valued as a customer rather than pressured.
Sytner were extremely professional and easy to deal with from start to finish. I would highly recommend Ella and Liam for anyone considering a new car – their knowledge, transparency, and customer care are second to none.

Reply from Sytner Group - Sytner Select Swindon
Really great experience from start to finish. Not too pushy with regards to a sell and very flexible with test drives etc.
The whole team were great and the deals around warranty is fantastic.

Reply from Sytner Group - Sytner Select Swindon
I had a great customer service from when I brought my new Mercedes A200 an I really do love my new car so I would like to say a big thank to you all for ur help getting my new car

Reply from Sytner Group - Sytner Select Swindon
Excellent and friendly service from Nathan and Lance. They were extremely helpful, knowledgeable and were accommodating to whatever we required. Very happy with car and experience. The coffee was also delicious! Would definitely use again.

Reply from Sytner Group - Sytner Select Swindon
Sytner Swindon:
Chaylee dealt with the purchase of my new car and I couldn’t be happier! Lovely and friendly to deal with (without being pushy) and made it an easy transaction.
Ahsan needs some credit too for showing me the car in the first place and taking me on a thorough test drive.
Would recommend!

Reply from Sytner Group - Sytner Select Swindon
Pat the sales consultant made my experience amazing. He showed us the car I was looking at and wasn’t pushy he let me do my own thing. He was amazing and I really appreciated it.

Reply from Sytner Group - Sytner Select Swindon
Just bought my second car from Sytner in Swindon. The service was as always exceptional with Kuba and Ella ensuring that everything went smoothly. Bought and sold
Thank you 🙏

Reply from Sytner Group - Sytner Select Swindon
It was a pleasure dealing with Pat and Chaylee who made the process very easy

Reply from Sytner Group - Sytner Select Swindon
Had a great experience with this dealership.
Nitin recorded an in depth personalised video which made it easy for my to make the decision to buy the car.
Liam really went above and beyond to get the deal exactly how I wanted. He made the visit smooth, explained everything regarding the deal and answered all my question.
Great dealership, great people. Highly recommended.

Reply from Sytner Group - Sytner Select Swindon
The team at Sytner Swindon made buying a car a pleasurable experience .
A special mention must be made to Sebastian, he was very helpful, not at all pushy and helped us narrow down our choice of car ,he showed great patience and was truly concerned that we made the right choice , making the whole process enjoyable . We were so impressed that our son is intending to use Sytner Swindon and Sebastian when he changes his car

Reply from Sytner Group - Sytner Select Swindon
I purchased a Nissan Micra last year on the 20.02.2024. This was after I returned a faulty Vauxhall Corsa which I had part exchanged with my Vauxhall astra. Before purchasing the nissan micra we went for a test drive there-were lot of warnings on the dashboard which I asked why they were showing. Josh whom I did the test drive said they will will be sorted. When I finished the paperwork and took the took the car all the warnings had disappeared from the dashboard. All was well for a few months then the front passenger tyre’s pressure kept on showing low pressure warnings. I kept on putting pressure on the same tyre for a while and it became too frequent that’s when I started to realise that something was wrong. I called Sytner and booked an appointment. I took the car on the 02.07.25 and I highlighted that I had warranty but I was told it will depend on what they find. I was told what was causing the pressure to go down was because they had found two nails which were causing the pressure to go down so I had to-pay £59.40 which I did. What surprised me was I wasn’t shown the nails which were removed and even on the invoice it wasn’t showing that they had removed two nails from the tyre the invoice just shows a repair was done not specifying exactly what they did. After a few weeks the warning sign of low pressure reappeared again on the same tyre that I was told they had removed 2 nails. I booked for another appointment, I got told there is a problem with the sensor.’ I was told that they will contact the warrant company to find out if the sensor replacement was covered with the warranty. No one gave me an update on whether the warrant was approved until I had to ring and ask. I was told the sensor replacement was approved by the warrant. The person that I spoke with was quite surprised that no one had contacted me to give me an update. I was booked for another appointment on the 9.09.25. After waiting for a few hours I was told the sensor that they ordered had tried was not genuine so they were going to contact Nissan to get a genuine sensor. No one contacted me to let me know whether the sensor was ready or not. I had to ring again to ask if it was ready. They then said it was ready and had to book for another appointment. I think I went to that place nearly four times in order for the tyre pressure to be sorted. I was very disappointed with this experience because each time I brought the car to the garage I had to cancel my shifts which means I was loosing income. I wish someone had had been honest about this issue from the beginning. This issue is very concerning as it affected the safety and reliability of the vehicle. Sytner Select Swindon did not take this issue seriously and not realising how much this had affected me. After paying so much money to buy the car and paying for the warrant and having to encounter such appalling service it feels like a rip off. The customer care I got when I took the car to be fixed was different from when I purchased the car. I am sure I am not the only customer with same problem. There seems to be more staff than the customers each time I visit the branch that explains a lot.
If there was an option of putting 0 star that will be the most appropriate.

Reply from Sytner Group - Sytner Select Swindon
My partner and I purchased a car from your Swindon branch and were helped by Ashan and Harold, they were both so helpful. I usually struggle with salespeople being pushy but these two were so patient and lovely to talk to.

Reply from Sytner Group - Sytner Select Swindon
My Partner and I purchased a Mazda 6 today from Ahsan and Harry, they were fantastic to deal with throughout, zero pressure and made sure we were happy with the deal we got in the end. I would happily come back to buy our next car and hats off to these sales guys, they were both fantastic.

Reply from Sytner Group - Sytner Select Swindon
I rang up as I was in my way, Ahsan had the car ready for a test drive by the time I got there, he gave me all the info I needed and sold the car to me straight away. Then spoke to Harry who was just as help and settled a deal for me

Reply from Sytner Group - Sytner Select Swindon
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.