Sytner Group - Sytner Select Swindon Reviews 

3,345
TrustScore 4.5 out of 5

4.5

Penny Lane, SN3 3BW Swindon, Wiltshire, GB


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Rated 5 out of 5 stars

Highest praise possible to Nathan and Will. Both of these gentlemen came highly recommended to me by a friend and they both ensured they lived up to my expectations. Will was incredibly helpful when h... See more

Company replied

Rated 5 out of 5 stars

We were diligently looked after from the moment we walked in the centre. Jakob was informative and friendly and able to answer all our queries before suggesting a number of different options and showi... See more

Company replied

Rated 1 out of 5 stars

Do not use the Reserve service, I tried over 2weeks to recover my money with success. Call the sales department 9times today & cut off every time even after few minutes of the ring tone.

Rated 5 out of 5 stars

Even though sadly my new car was not meant to be, the service I received from Sytner Swindon was great. I Initially purchased the car from Joe Excell who took me through the whole process in a friendl... See more


Company details

  1. Car Dealer
  2. Used Car Dealer

Written by the company

In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.


Contact info

  • Penny Lane, SN3 3BW, Swindon, Wiltshire, United Kingdom

  • 01793648400

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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4.5

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(3,345)

11,844 reviews in the last 12 months

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Rated 5 out of 5 stars

Hassel free, warm, and swift.

Luke from Synter made the entire experience a joy. Hassel free, warm, and swift. Great to do business!

December 10, 2025
Unprompted review
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Reply from Sytner Group - Sytner Select Swindon

Thank you very much for your kind words, Liam. We’re delighted to hear that Luke made your experience with Sytner Select Swindon so enjoyable. It’s always our aim to provide a hassle-free, warm, and swift service, and it’s wonderful to know this was reflected in your visit. Your positive feedback means a great deal to us, and we truly appreciate you taking the time to share it. We look forward to the opportunity to assist you again in the future.

Rated 5 out of 5 stars

Excellent service done on my car along…

Excellent service done on my car along with the mot the only negative I have is that my service and mot were done on a Saturday I did ask them if my car needed a bulb or wiper blade just to do it for it to pass but I was informed there are no technicians working on a Saturday and if car needed a bulb the car would fail now I know this I will book a week day next time

December 13, 2025
Unprompted review
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Reply from Sytner Group - Sytner Select Swindon

Dear Sharon, thank you for your kind words and for taking the time to share your experience. We’re pleased to hear you were happy with the service and MOT carried out on your car. We appreciate your understanding regarding the limited technician availability on Saturdays and the advice given about bulbs and wiper blades. Your feedback is valuable, and we’re glad you now feel confident to book a weekday appointment in future. We look forward to welcoming you back.

Rated 5 out of 5 stars

Jay was excellent

Jay was excellent. He was very personable and helpful. We asked lots of questions and if he didn’t know the answer he immediately found out. He wasn’t pushy but very enthusiastic. I hate buying cars and he made it a good experience. A great ambassador for the company.

December 13, 2025
Unprompted review
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Reply from Sytner Group - Sytner Select Swindon

Thank you very much for your kind words. We are delighted to hear that Jay provided such a personable and helpful experience, making what can often be a stressful process much more enjoyable. It’s wonderful to know he was enthusiastic without being pushy and took the time to find answers to all your questions. Your feedback is greatly appreciated, and we’re proud to have Jay representing Sytner Select Swindon so well. We hope you enjoy your new car!

Rated 2 out of 5 stars

For the past years I brought my car for…

For the past years I brought my car for service you have brought it to me washed and this time wasn't the case. Was disappointed, maybe something you have stopped doing don't know

December 11, 2025
Unprompted review
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Reply from Sytner Group - Sytner Select Swindon

Dear Edward, thank you for your feedback. We sincerely apologise for the disappointment caused by your recent experience and the complimentary wash and vacuum not being carried out, we appreciate your bringing this to our attention. Your feedback will be passed onto our Aftersales team to review your concerns. Thanks again, Sytner Select Swindon

Rated 5 out of 5 stars

Review for Sytner Select Swindon

Review for Sytner Toyota
I recently purchased a Toyota Yaris from Sytner and had an outstanding experience. Both Ella and Liam provided exceptional service and support throughout the process. Liam, in particular, took the time to explain every step of the purchase clearly, making the whole experience smooth and stress-free.
What really stood out was the absence of any pushy sales tactics. Instead, they offered optional extras such as extended warranty or paint and dent protection in a helpful, informative way, leaving the choice entirely up to me. This approach made me feel valued as a customer rather than pressured.
Sytner were extremely professional and easy to deal with from start to finish. I would highly recommend Ella and Liam for anyone considering a new car – their knowledge, transparency, and customer care are second to none.

November 30, 2025
Unprompted review
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Reply from Sytner Group - Sytner Select Swindon

Dear Mr Gentry, Thank you very much for your kind words and for taking the time to share your experience with Select Swindon. We are delighted to hear that Ella and Liam provided exceptional service and made your purchase smooth and stress-free. It is wonderful to know you felt valued without any pressure, and that our team’s knowledge and transparency stood out. Your recommendation means a great deal to us. We wish you many happy miles in your new Toyota Yaris. Kind regards, Sytner Select Swindon

Rated 5 out of 5 stars

Really great experience from start to finish

Really great experience from start to finish. Not too pushy with regards to a sell and very flexible with test drives etc.
The whole team were great and the deals around warranty is fantastic.

October 31, 2025
Unprompted review
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Reply from Sytner Group - Sytner Select Swindon

Thank you very much for your kind words, Neil. We’re delighted to hear you had such a positive experience with the team at Sytner Select Swindon. It’s great to know you found the approach relaxed and appreciated the flexibility with test drives. We always aim to provide excellent service and value, so it’s wonderful that the warranty deals met your expectations. Your feedback is truly appreciated, and we hope you continue to enjoy your vehicle for many miles to come.

Rated 5 out of 5 stars

I had a great ustomer service from…

I had a great customer service from when I brought my new Mercedes A200 an I really do love my new car so I would like to say a big thank to you all for ur help getting my new car

November 6, 2025
Unprompted review
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Reply from Sytner Group - Sytner Select Swindon

Dear Andrew, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that you are enjoying your new Mercedes A200 and that our team provided excellent customer service throughout your purchase. It means a great deal to us to know that we could assist you in finding the perfect car. We truly appreciate your thanks and hope you continue to have many enjoyable journeys in your new vehicle. Best wishes, The Sytner Select Swindon Team

Rated 5 out of 5 stars

Excellent and friendly service from…

Excellent and friendly service from Nathan and Lance. They were extremely helpful, knowledgeable and were accommodating to whatever we required. Very happy with car and experience. The coffee was also delicious! Would definitely use again.

November 28, 2025
Unprompted review
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Reply from Sytner Group - Sytner Select Swindon

Dear John, Thank you very much for your kind words and for taking the time to share your experience with Nathan and Lance at Sytner Select Swindon. We are delighted to hear that you found the service excellent, friendly, and accommodating to your needs. It’s wonderful to know you are happy with your car and enjoyed the coffee as well. Your recommendation means a great deal to us, and we look forward to welcoming you back in the future. Best wishes, The Sytner Select Swindon Team

Rated 5 out of 5 stars

Very happy customer

Sytner Swindon:
Chaylee dealt with the purchase of my new car and I couldn’t be happier! Lovely and friendly to deal with (without being pushy) and made it an easy transaction.
Ahsan needs some credit too for showing me the car in the first place and taking me on a thorough test drive.
Would recommend!

November 29, 2025
Unprompted review
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Reply from Sytner Group - Sytner Select Swindon

Thank you so much for your kind words, Joanna. We’re delighted to hear that Chaylee made your car purchase a pleasant and straightforward experience, and that Ahsan provided excellent support during your test drive. It’s wonderful to know you felt comfortable throughout the process without any pressure. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your positive experience with Sytner Select Swindon. Wishing you many happy miles in your new car!

Rated 5 out of 5 stars

Amazing sales consultant

Pat the sales consultant made my experience amazing. He showed us the car I was looking at and wasn’t pushy he let me do my own thing. He was amazing and I really appreciated it.

November 28, 2025
Unprompted review
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Reply from Sytner Group - Sytner Select Swindon

Dear Lilia, Thank you ever so much for your kind words. We’re delighted to hear that Pat made your experience so enjoyable and that you felt comfortable throughout. It’s wonderful to know he was able to assist without being pushy, allowing you to take your time. Your appreciation means a great deal to us, and we’re thrilled you found the perfect car with Pat’s help. We hope you continue to enjoy your new vehicle for many miles to come. Best wishes, The Sytner Select Swindon Team

Rated 5 out of 5 stars

Bought and sold Sytner

Just bought my second car from Sytner in Swindon. The service was as always exceptional with Kuba and Ella ensuring that everything went smoothly. Bought and sold

Thank you 🙏

November 29, 2025
Unprompted review
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Reply from Sytner Group - Sytner Select Swindon

Dear Nitsa, Thank you ever so much for your kind words and for choosing Sytner Select Swindon once again. We’re delighted to hear that Kuba and Ella provided exceptional service and made the process smooth for you. It’s always a pleasure to assist returning customers like yourself. Your continued trust means a great deal to us. We look forward to welcoming you back in the future. Warm regards, The Sytner Select Swindon Team

Rated 5 out of 5 stars

It was a pleasure dealing with Pat and…

It was a pleasure dealing with Pat and Chaylee who made the process very easy

November 28, 2025
Unprompted review
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Reply from Sytner Group - Sytner Select Swindon

Dear Clive, Thank you very much for your kind words. We are delighted to hear that Pat and Chaylee made the process straightforward and enjoyable for you. It is always our aim to provide a smooth and pleasant experience for all our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the team. We hope you continue to enjoy your vehicle and look forward to assisting you again in the future. Best wishes, The Sytner Select Swindon Team

Rated 5 out of 5 stars

Great Experience

Had a great experience with this dealership.
Nitin recorded an in depth personalised video which made it easy for my to make the decision to buy the car.

Liam really went above and beyond to get the deal exactly how I wanted. He made the visit smooth, explained everything regarding the deal and answered all my question.

Great dealership, great people. Highly recommended.

November 21, 2025
Unprompted review
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Reply from Sytner Group - Sytner Select Swindon

Thank you, Harun, for your kind words and for taking the time to share your experience with Sytner Select Swindon. We’re delighted to hear that Nitin’s personalised video and Liam’s support made your visit smooth and enjoyable. It’s wonderful to know that you felt well informed and confident throughout the process. Your recommendation means a great deal to us. We hope you continue to enjoy your new car and look forward to welcoming you back in the future.

Rated 5 out of 5 stars

Excellent service and advice

The team at Sytner Swindon made buying a car a pleasurable experience .
A special mention must be made to Sebastian, he was very helpful, not at all pushy and helped us narrow down our choice of car ,he showed great patience and was truly concerned that we made the right choice , making the whole process enjoyable . We were so impressed that our son is intending to use Sytner Swindon and Sebastian when he changes his car

November 26, 2025
Unprompted review
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Reply from Sytner Group - Sytner Select Swindon

Dear Peter & Erika, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Sebastian provided such patient and helpful support, ensuring you felt confident in your choice. It’s wonderful to know the process was enjoyable and that you were impressed enough to recommend us to your son. We truly appreciate your trust and look forward to welcoming your family again in the future. Best wishes, The Sytner Select Swindon Team

Rated 1 out of 5 stars

Dishonest and poor customer service

I purchased a Nissan Micra last year on the 20.02.2024. This was after I returned a faulty Vauxhall Corsa which I had part exchanged with my Vauxhall astra. Before purchasing the nissan micra we went for a test drive there-were lot of warnings on the dashboard which I asked why they were showing. Josh whom I did the test drive said they will will be sorted. When I finished the paperwork and took the took the car all the warnings had disappeared from the dashboard. All was well for a few months then the front passenger tyre’s pressure kept on showing low pressure warnings. I kept on putting pressure on the same tyre for a while and it became too frequent that’s when I started to realise that something was wrong. I called Sytner and booked an appointment. I took the car on the 02.07.25 and I highlighted that I had warranty but I was told it will depend on what they find. I was told what was causing the pressure to go down was because they had found two nails which were causing the pressure to go down so I had to-pay £59.40 which I did. What surprised me was I wasn’t shown the nails which were removed and even on the invoice it wasn’t showing that they had removed two nails from the tyre the invoice just shows a repair was done not specifying exactly what they did. After a few weeks the warning sign of low pressure reappeared again on the same tyre that I was told they had removed 2 nails. I booked for another appointment, I got told there is a problem with the sensor.’ I was told that they will contact the warrant company to find out if the sensor replacement was covered with the warranty. No one gave me an update on whether the warrant was approved until I had to ring and ask. I was told the sensor replacement was approved by the warrant. The person that I spoke with was quite surprised that no one had contacted me to give me an update. I was booked for another appointment on the 9.09.25. After waiting for a few hours I was told the sensor that they ordered had tried was not genuine so they were going to contact Nissan to get a genuine sensor. No one contacted me to let me know whether the sensor was ready or not. I had to ring again to ask if it was ready. They then said it was ready and had to book for another appointment. I think I went to that place nearly four times in order for the tyre pressure to be sorted. I was very disappointed with this experience because each time I brought the car to the garage I had to cancel my shifts which means I was loosing income. I wish someone had had been honest about this issue from the beginning. This issue is very concerning as it affected the safety and reliability of the vehicle. Sytner Select Swindon did not take this issue seriously and not realising how much this had affected me. After paying so much money to buy the car and paying for the warrant and having to encounter such appalling service it feels like a rip off. The customer care I got when I took the car to be fixed was different from when I purchased the car. I am sure I am not the only customer with same problem. There seems to be more staff than the customers each time I visit the branch that explains a lot.
If there was an option of putting 0 star that will be the most appropriate.

July 2, 2025
Unprompted review
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Reply from Sytner Group - Sytner Select Swindon

Dear Mavis, Thank you for sharing your experience with Sytner Select Swindon. We sincerely apologise for the frustration and inconvenience you have encountered regarding the tyre pressure issues and the lack of clear communication throughout the process. We understand how important vehicle safety and reliability are, and we regret that your concerns were not addressed with the urgency and transparency you expected. It is disappointing to hear that the level of customer care you received during the repairs did not match your initial purchase experience. Your feedback is invaluable, and we take it seriously. I have passed your feedback onto the Aftersales Team to ensure that this is reviewed internally. I believe that the repair has been carried out and the vehicle is now driving as it should however if you do have any further concerns, please don't hesitate to reach out to our Aftersales Supervisor, Tracey, who will personally ensure that you are supported. You can contact Tracey at Traceyhooper@sytner.co.uk. Again please accept our apologies for the lack of communication, we really appreciate your feedback. Kind regards - Sytner Select Swindon

Rated 5 out of 5 stars

Ashan and Harold are great

My partner and I purchased a car from your Swindon branch and were helped by Ashan and Harold, they were both so helpful. I usually struggle with salespeople being pushy but these two were so patient and lovely to talk to.

November 23, 2025
Unprompted review
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Reply from Sytner Group - Sytner Select Swindon

Dear Charday, Thank you very much for your kind words and for taking the time to share your experience with Ashan and Harry at our Swindon branch. We are delighted to hear that they were patient and made you feel comfortable throughout your car purchase. It’s wonderful to know that their approach helped to ease any concerns you had about pushy sales tactics. We truly appreciate your feedback and hope you enjoy your new car for many miles to come. Best wishes, The Sytner Select Swindon Team

Rated 5 out of 5 stars

Fantastic experience with Harry & Ahsan

My Partner and I purchased a Mazda 6 today from Ahsan and Harry, they were fantastic to deal with throughout, zero pressure and made sure we were happy with the deal we got in the end. I would happily come back to buy our next car and hats off to these sales guys, they were both fantastic.

November 23, 2025
Unprompted review
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Reply from Sytner Group - Sytner Select Swindon

Thank you, Aaron, for your kind words and for choosing Sytner Select Swindon. We’re delighted to hear that Ahsan and Harry provided a friendly, pressure-free experience and helped you feel confident with your Mazda 6 purchase. It’s wonderful to know you would happily return for your next car. Your feedback means a great deal to the team, and we’re thrilled to have made your experience a positive one. Wishing you many enjoyable miles ahead in your new car!

Rated 5 out of 5 stars

I rang up as I was in my way

I rang up as I was in my way, Ahsan had the car ready for a test drive by the time I got there, he gave me all the info I needed and sold the car to me straight away. Then spoke to Harry who was just as help and settled a deal for me

November 18, 2025
Unprompted review
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Reply from Sytner Group - Sytner Select Swindon

Dear Mr Hadaway, Thank you very much for your fantastic 5-star review. We’re delighted to hear that Ahsan and Harry provided you with excellent service and made the process straightforward and enjoyable. It’s great to know the car was ready for your test drive and that all the information you needed was given promptly. Your kind words mean a lot to the team here at Sytner Select Swindon. We hope you’re thoroughly enjoying your new car and look forward to assisting you again in the future.

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