Sytner Group - Sytner Select Swindon Reviews 

3,345
TrustScore 4.5 out of 5

4.5

Penny Lane, SN3 3BW Swindon, Wiltshire, GB


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Rated 5 out of 5 stars

Highest praise possible to Nathan and Will. Both of these gentlemen came highly recommended to me by a friend and they both ensured they lived up to my expectations. Will was incredibly helpful when h... See more

Rated 5 out of 5 stars

We were diligently looked after from the moment we walked in the centre. Jakob was informative and friendly and able to answer all our queries before suggesting a number of different options and showi... See more

Company replied

Rated 1 out of 5 stars

Do not use the Reserve service, I tried over 2weeks to recover my money with success. Call the sales department 9times today & cut off every time even after few minutes of the ring tone.

Rated 5 out of 5 stars

Even though sadly my new car was not meant to be, the service I received from Sytner Swindon was great. I Initially purchased the car from Joe Excell who took me through the whole process in a friendl... See more


Company details

  1. Car Dealer
  2. Used Car Dealer

Written by the company

In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.


Contact info

  • Penny Lane, SN3 3BW, Swindon, Wiltshire, United Kingdom

  • 01793648400

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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4.5

All reviews

(3,345)

11,844 reviews in the last 12 months

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Rated 5 out of 5 stars

5 stars

Luke was an absolute pleasure to deal with, making the process of selling my car quick and efficient. Thanks!

January 16, 2026
Unprompted review
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Reply from Sytner Group - Sytner Select Swindon

Dear Susan, Thank you ever so much for your kind words. We’re delighted to hear that Luke made the process of selling your car both quick and efficient. It’s always our aim to provide a smooth and pleasant experience for our customers, and your feedback truly means a lot to us. Should you ever need assistance in the future, please don’t hesitate to get in touch. Thanks once again for choosing Sytner Select Swindon. Best wishes, The Sytner Select Swindon Team

Rated 5 out of 5 stars

Exceptional customer Service- Chaynee

I would like to take a moment to provide extremely positive feedback regarding Chaynee, whose support and professionalism were truly exceptional.

From the very beginning, Chaynee demonstrated an outstanding level of commitment, patience, and understanding. What initially should have been a simple and straightforward process turned into a highly stressful situation due to unexpected complications beyond her control. Despite this, Chaynee remained calm, focused, and incredibly professional at all times.

When I was feeling overwhelmed, frustrated, and close to giving up, Chaynee stepped up and handled the situation with remarkable composure and determination. Her problem-solving skills, attention to detail, and genuine care for the customer made an enormous difference. She went above and beyond her responsibilities to ensure that everything was resolved successfully.

Chaynee’s empathy, clear communication, and proactive approach turned a very difficult experience into a positive and memorable one. Thanks to her dedication and professionalism, I was able to complete the purchase with confidence and leave in my new car feeling reassured and satisfied.

Chaynee is an outstanding representative of your company and sets a very high standard for customer service. She is a true asset to the team, and I cannot thank her enough for her exceptional support.

January 14, 2026
Unprompted review
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Reply from Sytner Group - Sytner Select Swindon

Dear Jan, Thank you very much for your kind and thoughtful feedback. We are delighted to hear that Chaylee’s professionalism, patience, and dedication made such a positive impact during your experience. It is wonderful to know she was able to support you through a challenging situation with empathy and clear communication. Your words truly reflect the high standards we strive for, and we will be sure to pass on your compliments to Chaylee. Wishing you many happy miles in your new car. Kind regards, Sytner Select Swindon

Rated 5 out of 5 stars

Staff really helpful and informative

Staff really helpful and informative. Rory and harry were patient and explained everything to us. Very happy with the service received.

January 13, 2026
Unprompted review
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Reply from Sytner Group - Sytner Select Swindon

Dear Mike, thank you very much for your kind words. We are delighted to hear that Rory and Harry were patient and took the time to explain everything clearly. It’s wonderful to know you found our staff helpful and informative throughout your experience. Your satisfaction means a great deal to us, and we’re thrilled you are very happy with the service received. We truly appreciate you taking the time to share your positive feedback with us. Kind regards from the Sytner Select Swindon team.

Rated 5 out of 5 stars

I always enjoy getting my car either…

I always enjoy getting my car either serviced or a mot at synter the staff are so friendly and helpful and you get to enjoy free WiFi and coffee which is bonus and if your car fails they explain everything in detail

January 9, 2026
Unprompted review
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Reply from Sytner Group - Sytner Select Swindon

Thank you very much for your kind words and positive feedback. We’re delighted to hear that you consistently enjoy your visits to Sytner Select Swindon, whether for a service or MOT. It’s great to know our friendly and helpful team, along with the complimentary WiFi and coffee, contribute to a pleasant experience. We always aim to provide clear explanations, especially if any issues arise, so your appreciation means a lot to us. We look forward to welcoming you back again soon.

Rated 5 out of 5 stars

Sytner Swindon - Great service provided

Went to Sytner Swindon, and was warmly greeted by staff. Hasan was the sales person that dealt with me and I couldn’t have been happier with the service he provided. Very knowledgeable and nothing was too much trouble. Really appreciate his approach.

Nathan dealt with the finance part of the process and again he was fantastic! Couldn’t fault him.

Overall great experience and would recommend them for a smooth, non pressurising and accustomed experience.

January 10, 2026
Unprompted review
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Reply from Sytner Group - Sytner Select Swindon

Thank you, Codey, for your kind words and for taking the time to share your experience at Sytner Select Swindon. We are delighted to hear that Hasan and Nathan provided such knowledgeable and friendly service throughout your visit. It’s wonderful to know you felt comfortable and well supported during the entire process. Your recommendation means a great deal to us, and we’re pleased that your experience was smooth and non-pressurising. We look forward to welcoming you again in the future.

Rated 5 out of 5 stars

Excellent service by the whole team

Excellent service by the whole team. Refreshing to experience a sales process led by service, not hard selling.

January 10, 2026
Unprompted review
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Reply from Sytner Group - Sytner Select Swindon

Dear David, Thank you very much for your kind words. We are delighted to hear that you found our team’s approach refreshing and appreciated the focus on service rather than hard selling. It is always our aim to provide a welcoming and supportive experience for all our customers. Your feedback is truly valued and serves as a great encouragement to the entire team at Sytner Select Swindon. We look forward to assisting you again in the future. Kind regards, The Sytner Select Swindon Team

Rated 5 out of 5 stars

New 2nd Hand Car

Just bought a car from synter and it was a straight forward process with no hard sell. Nice selection of cars, all under a roof. Like to thank Nathan Rimmer, Jay Lancaster and Micheal for looking after us.

January 9, 2026
Unprompted review
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Reply from Sytner Group - Sytner Select Swindon

Thank you, Richard, for your kind words and for choosing Sytner Select Swindon. We’re delighted to hear that your car buying experience was straightforward and free from any hard sell. It’s wonderful to know you appreciated our selection of cars and the service provided by Nathan Rimmer, Jay Lancaster, and Michael. Your feedback means a great deal to us, and we hope you enjoy your new car for many miles to come. Thanks once again for your lovely review.

Rated 5 out of 5 stars

Harry and Rory were great

Harry and Rory were great, really helpful.

January 9, 2026
Unprompted review
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Reply from Sytner Group - Sytner Select Swindon

Thank you very much for your kind words, Nick. We’re delighted to hear that Harry and Rory were able to assist you so effectively and made your experience a positive one. It’s always our aim to provide helpful and friendly service, and it’s wonderful to know this was reflected during your visit. Your feedback is greatly appreciated, and we hope to welcome you back to Sytner Select Swindon in the future. Thanks again for taking the time to share your thoughts.

Rated 5 out of 5 stars

The staff was very kind and made my…

The staff was very kind and made my experience very good

January 8, 2026
Unprompted review
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Reply from Sytner Group - Sytner Select Swindon

Dear Jake, Thank you ever so much for your kind words. We are delighted to hear that our staff made your experience a positive one. It is always our aim to provide a warm and welcoming environment for all our customers. Your feedback truly means a great deal to us and encourages the whole team to continue delivering excellent service. We look forward to welcoming you back to Sytner Select Swindon in the future. Best wishes, The Sytner Select Swindon Team

Rated 1 out of 5 stars

Unfair MOT testing

Unfair MOT testing. Extremely expensive prices. Insensitive and unhelpful employees.

January 5, 2026
Unprompted review
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Reply from Sytner Group - Sytner Select Swindon

Dear Jackie, We are sorry to hear about your disappointing experience with our MOT testing and customer service. At Sytner Select Swindon, we strive to provide fair pricing and attentive support to all our customers. I understand our Aftersales Supervisor, Tracey, has reached out to you to discuss this further. We apologise for any unnecessary stress caused. Thank you for your feedback, Kind regards - Sytner Select Swindon

Rated 5 out of 5 stars

Nathan and Jay were exceptionally…

Nathan and Jay were exceptionally talented. Good customer service, would recommend the dealership to anyone any day. Thank you

January 6, 2026
Unprompted review
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Reply from Sytner Group - Sytner Select Swindon

Dear Wambui Roseann, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Nathan and Jay provided exceptional service and that you felt well looked after throughout your visit. Your recommendation means a great deal to us, and we are thrilled to have met your expectations. It was a pleasure assisting you, and we hope to welcome you back to Sytner Select Swindon in the future. Best wishes, The Sytner Select Swindon Team

Rated 5 out of 5 stars

All good 👍

All good 👍
Very helpful

January 5, 2026
Unprompted review
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Reply from Sytner Group - Sytner Select Swindon

Dear Julie, Thank you very much for your kind words and positive feedback. We are delighted to hear that you found our team very helpful and that your experience with Sytner Select Swindon was all good. It is always our aim to provide excellent service and ensure our customers feel valued throughout their visit. Your support means a great deal to us, and we look forward to welcoming you back in the future. Wishing you all the best with your vehicle. Kind regards, The Sytner Select Swindon Team

Rated 5 out of 5 stars

Friendly staff

I was able to trade in my car and walk out with my new car in under 4 hours. I was met by friendly staff who answered all my queries and explained all functions/payment options in full detail. Thank you to Pat and Harry who assisted me in my purchase today.

January 3, 2026
Unprompted review
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Reply from Sytner Group - Sytner Select Swindon

Thank you, Amber, for your wonderful 5-star review. We’re delighted to hear that your experience at Sytner Select Swindon was so positive and that the team, especially Pat and Harry, were able to assist you thoroughly and efficiently. It’s great to know that your queries were answered in full and that the process was smooth and swift. We truly appreciate your kind words and hope you enjoy your new car for many miles to come. Thank you once again for choosing us.

Rated 5 out of 5 stars

Very nice professional staff

Very nice professional staff. They looked after me from the moment i entered. They have a lovely coffee machine. My car fault was investigated and resolved

December 24, 2025
Unprompted review
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Reply from Sytner Group - Sytner Select Swindon

Dear Robert, Thank you very much for your kind words and for taking the time to share your experience with us at Sytner Select Swindon. We are delighted to hear that our team provided professional and attentive service from the moment you arrived. It’s great to know you enjoyed our coffee machine and that your car fault was thoroughly investigated and resolved. Your feedback is truly appreciated, and we look forward to welcoming you back in the future. Best regards, The Sytner Select Swindon Team

Rated 5 out of 5 stars

Excellent service from both Kupa and…

Excellent service from both Kupa and pat. Took the time to explain and was understanding. Definitely recommend getting a car here 😀😀

December 22, 2025
Unprompted review
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Reply from Sytner Group - Sytner Select Swindon

Thank you so much, Daniella, for your kind words and fantastic 5-star review. We’re delighted to hear that Kupa and Pat provided excellent service and took the time to explain everything clearly. It’s wonderful to know you felt understood throughout your experience. Your recommendation means a great deal to us, and we’re thrilled you had such a positive visit. We hope you enjoy your new car and look forward to welcoming you back in the future. Thanks again for choosing Sytner Select Swindon!

Rated 5 out of 5 stars

Jaheem and Harry did a superb job in…

Jaheem and Harry did a superb job in selling and organising the payment and collection for my new car. Would highly recommend anyone looking on the market to get a new car.

December 21, 2025
Unprompted review
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Reply from Sytner Group - Sytner Select Swindon

Thank you very much, Bailey, for your kind words and for taking the time to share your experience. We’re delighted to hear that Jaheem and Harry provided superb service throughout the sale, payment, and collection of your new car. It’s wonderful to know you would highly recommend us to others looking for a new vehicle. Your support means a great deal to the whole team at Sytner Select Swindon. We wish you many happy miles in your new car!

Rated 5 out of 5 stars

We were met by a really lovely guy…

We were met by a really lovely guy called Michael Pettit in a fab Santa hat! He was brilliant, very helpful, laidback and very informative.
Gave us time to think about the vehicle and led to a really relaxed experience.

December 20, 2025
Unprompted review
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Reply from Sytner Group - Sytner Select Swindon

Thank you so much, Meah, for your wonderful 5-star review. We’re delighted to hear that Mike made your visit enjoyable and relaxed, especially with his festive Santa hat adding a bit of cheer! It’s great to know you found him helpful, laidback, and informative throughout your experience. We truly appreciate your kind words and are pleased that you felt given the time to consider your vehicle choice without any pressure. Your feedback means a lot to us.

Rated 5 out of 5 stars

Jurgen and Nathan were excellent…

Jurgen and Nathan were excellent couldn’t have been more helpful thank you

December 18, 2025
Unprompted review
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Reply from Sytner Group - Sytner Select Swindon

Dear Rich, Thank you very much for your kind words. We are delighted to hear that Jurgen and Nathan were able to provide you with excellent service and were so helpful throughout your experience. It is always our aim to ensure every customer feels valued and well supported. Your positive feedback means a great deal to the team at Sytner Select Swindon. We truly appreciate you taking the time to share your experience and hope to assist you again in the future. Best wishes, Sytner Select Swindon Team

Rated 5 out of 5 stars

Ella and chaylee did a fantastic job

Ella and chaylee did a fantastic job. Both were very helpful and informative, and very friendly.

December 17, 2025
Unprompted review
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Reply from Sytner Group - Sytner Select Swindon

Dear Kevin, Thank you very much for your kind words and for taking the time to share your experience with Ella and Chaylee at Sytner Select Swindon. We are delighted to hear that they were both helpful, informative, and friendly throughout your visit. It is always wonderful to receive such positive feedback, and we will be sure to pass on your compliments to them. Your support is greatly appreciated, and we look forward to welcoming you back in the future. Best wishes, The Sytner Select Swindon Team

Rated 5 out of 5 stars

Thanks Ahsan and Nathan

I saw the car I had been looking for in stock at Sytner Select Swindon and decided to take a chance by turning up unannounced, hoping I’d be able to take a look and see the car in person. I was greeted by Ahsan at the front desk, explained my situation and the car I wanted to view, and he took me straight through.

The car I initially wanted to look at hadn’t yet been prepped, as it had only just arrived, but Ahsan went above and beyond to make sure I was still able to take a proper look at it.

After looking around, I decided it wasn’t the right car for me due to its age and a few cosmetic points I wasn’t keen on. However, they did have a newer version of the same model on display, so I asked if I could take a look at that instead. A test drive was arranged promptly, and I was able to take it out for a relaxed, no-rush, no-pressure drive around Swindon.

I decided this was the car I wanted and was introduced to Nathan, who took me through the purchase options. Again, everything was no pressure, with friendly advice and a very professional approach. After sorting the paperwork and enjoying multiple cups of free coffee (which was good!) I walked out with the keys to my new car. The options around extended warranty and extras were also very reasonable.

Thanks to everyone for their help, we’re very happy with the car so far.

December 15, 2025
Unprompted review
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Reply from Sytner Group - Sytner Select Swindon

Thank you, Dan, for your kind words and detailed feedback. We’re delighted to hear that Ahsan and Nathan provided such a friendly and professional experience, making your visit enjoyable and stress-free. It’s great to know you found the perfect car and appreciated the relaxed test drive and helpful advice. We’re also pleased you enjoyed the coffee! Your satisfaction means a lot to us, and we hope you continue to enjoy your new car for many miles to come.

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