Brilliant and professional service from Kyle and Luke. Having experienced some tech issues making payment both helped out and were so patient. We were fully informed about the car and any extras we... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Really happy with the service from these guys from the start. We felt listened too and not pressured in any way by Shanae, and we felt she went above and beyond for us trying to help us find a car whi... See more
Company replied
Recently got a new car from Sytner Wakefield and the customer service was spot on from Ryan Ellis and his team. Managed to sort my vehicle in no time at all, even when they were busy and coming up to... See more
Company replied
A very poor experience with salesman Jamie Taylor. I enquired about a 21 plate M4 on 22nd and 23rd and he did not come back to me at all. Even after sending a email with a offer, he failed to return m... See more
Company replied
Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
325 Barnsley Road, WF2 6EH, Wakefield,, United Kingdom
- 01924 242422
4.5
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Buying from SynterSelect
The staff have been extremely helpful and very patient. Outstanding advice with no pressure. Would highly recommend.
July 5, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Wakefield
Dear Debbie, Thank you ever so much for your kind words. We are delighted to hear that our team provided helpful and patient service, along with outstanding advice without any pressure. It is always our aim to ensure every customer feels comfortable and well-informed throughout their experience. Your recommendation means a great deal to us. We truly appreciate you taking the time to share your positive feedback and look forward to welcoming you back in the future. Best wishes, The Sytner Select Wakefield Team
Great experience with billy and Paul
Great experience with billy and Paul, really helpful and made my experience nice and easy
July 5, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Wakefield
Dear Emily, Thank you ever so much for your kind words. We’re delighted to hear that Billy and Paul were able to make your experience both pleasant and straightforward. It’s always our aim to provide helpful and friendly service, so it’s wonderful to know we succeeded in making your visit a positive one. Your feedback is greatly appreciated, and we hope to welcome you back to Sytner Select Wakefield in the future. Best wishes, The Sytner Select Wakefield Team
Excellent
Herbie made the experience pain free, catered to all my needs and even picked me up from the train station on my arrival. Very professional outfit and the car was faultless, would highly recommend.
July 4, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Wakefield
Thank you, Connor, for your kind words and for taking the time to share your experience with us. We’re delighted to hear that Herbie was able to make the process smooth and that our team catered to all your needs. It’s wonderful to know you found the car faultless and appreciated the professional service, including the pick-up from the train station. Your recommendation means a great deal to us, and we hope to assist you again in the future.
Great service from salesman Mariusz and…
Great service from salesman Mariusz and sales manager Tyler, very professional, helpful and friendly... Made the whole process of buying a new car very easy ... Would definitely recommend this garage
July 3, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Wakefield
Dear Karen, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Mariusz and Tyler provided such professional, helpful, and friendly service throughout your car purchase. It’s wonderful to know the process was made easy for you. Your recommendation means a great deal to us, and we truly appreciate your support. We hope you enjoy your new car and look forward to welcoming you back in the future. Best wishes, Sytner Select Wakefield Team
Great Experience
Purchased a Mazda and was dealt with by a young man called Billy Burnett. From start to finish he was extremely helpful and couldn’t do enough for us. Made what can be stressful a relaxed experience. If you visit this garage, ask for Billy.
June 29, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Wakefield
Dear Mrs Irvin, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Billy Burnett provided such excellent service and made your Mazda purchase a relaxed and enjoyable process. It’s wonderful to know that his helpfulness stood out from start to finish. We truly appreciate your recommendation and hope you continue to enjoy your new vehicle. Best wishes from all of us at Sytner Select Wakefield.
Israr was nothing but helpful from the…
Israr was nothing but helpful from the start, showing us cars and willing to get any keys to show us as well as going out on test drives in cars till I found the one I wanted. Great service
June 27, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Wakefield
Thank you so much, Taylor, for your kind words. We’re delighted to hear that Israr provided such a helpful and attentive service throughout your visit. It’s wonderful to know he went the extra mile by showing you various cars and accompanying you on test drives until you found the perfect one. Your satisfaction means a great deal to us, and we truly appreciate you taking the time to share your positive experience with Sytner Select Wakefield. Wishing you many happy miles ahead!
Billy B.,this guy was so good at…
Billy B.,this guy was so good at customer service. He was so good from the reservation of my car to collection. Called me to check if all was well ans what he could do to make my coming worthwhile. I was so impressed that my brother immediately decided to buy another car from Billy. Top Notch service I must say. I will recommend to. Call Billy anyday anytime. He gave me a V. I. P. Treatment and I really loved my experience.
June 29, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Wakefield
Dear Kelly, thank you ever so much for your wonderful review. We are delighted to hear that Billy provided you with such exceptional customer service from reservation to collection. It’s fantastic that your brother was equally impressed and chose to purchase a car with Billy’s assistance. We truly appreciate your kind words and recommendation. Providing a VIP experience is something we strive for, and it’s heartening to know you felt valued throughout. We look forward to welcoming you again in the future.
Worst Customer Service I have ever…
Worst Customer Service I have ever experienced. Everything is all lovey dovey up to the point they take your money, but god help you if the car develops a major fault in the first 3 months. Don't bother reading their "Customer Charter", it's just waffle and they don't stand by it. The gearbox in my car (BMW X2 less than 50,000 miles) developed a fault that means it needs to be replaced at a cost (which should be paid by Sytner Select Wakefield) exceeding £8k. Regardless of what their Customer Charter or the consumer rights act 2015 says with regards to faults in the first 3 months. Currently they have my money, my car and I am unable to commute to work as no alternative has been offered. I am now exploring with the finance company to reject the vehicle. I will never buy another car from them and can't wait for this whole experience to be over with. It is now going to take the finance company another 8 weeks to come to a conclusion on this. Absolutely disgusting. If anyone from Sytner Select Wakefield is reading this, try not ghosting a customer you've left stranded and dependant on other people just to get around.
June 23, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Wakefield
Dear Happy Biker, we are truly sorry to hear about your disappointing experience with Sytner Select Wakefield. We understand how frustrating this situation must be and appreciate your feedback regarding the customer service and vehicle fault. We understand that you have now spoken with Our Aftersales Supervisor Morgan who is building a resolution with you. Many Thanks, Sytner Select Wakefield.
Great
Yvonne was efficient, calm, personable i was buying a used car but was made to feel like a valued customer, same as buying a new car. They made it very easy. Part exchanged. V happy.
June 28, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Wakefield
Dear Jane, Thank you very much for your kind words. We are delighted to hear that Yvonne provided you with such a calm and personable experience, making you feel valued throughout your purchase. It’s wonderful to know that the process was straightforward and that you were happy with your part exchange. Your satisfaction means a great deal to us, and we truly appreciate you taking the time to share your positive experience with Sytner Select Wakefield. Best wishes, The Sytner Select Wakefield Team
Reply from Sytner Group - Sytner Select Wakefield
Dear Mohamed Firosedeen, Thank you very much for your kind words and for taking the time to leave a 5-star review. We are delighted to hear that you found our services to be good. Billy will be pleased to know his efforts have been appreciated. Your feedback means a great deal to us and encourages the whole team to continue providing excellent service. We look forward to welcoming you back to Sytner Select Wakefield in the future. Best wishes, The Sytner Select Wakefield Team
Great Service
Hi we saw a Audi convertible we liked online, we visited Sytner Wakefield after a lovely call with Emily, we arranged a viewing with Jo, he was perfect no pressure very polite and professional, was there if we needed him and knew when to let us do our own thing, no pressure and let us make the decision, a big thing for me, we have completed the sale, everyone there was really professional and friendly, would definitely come back, thankyou 😀
June 26, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Wakefield
Thank you so much for your kind words, Rico. We’re delighted to hear that Emily and Joe provided such a positive and professional experience during your visit. It’s wonderful to know you felt no pressure and were able to make your decision comfortably. We truly appreciate your feedback and are thrilled you’re happy with your new Audi convertible. Your recommendation means a great deal to us, and we look forward to welcoming you back to Sytner Select Wakefield in the future. Thank you once again!
"If you’re looking for top-notch…
"If you’re looking for top-notch service and honesty, look no further than Joe. From start to finish, Joe was incredibly helpful, patient, and transparent. He answered all my questions and made sure I got exactly what I needed without any high-pressure sales tactics. Five stars all the way—I will definitely be a returning customer!"
June 27, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Wakefield
Thank you so much, Tracy, for your kind words and fantastic review. We’re delighted to hear that Joe provided you with such a helpful, patient, and honest experience throughout your visit. It’s wonderful to know that you felt supported without any pressure, and that you found exactly what you needed. Your recommendation means a great deal to us, and we look forward to welcoming you back as a returning customer in the future. Thanks again for choosing Sytner Select Wakefield!
Superb service today from Sytner
Superb service today from Sytner, Wakefield. Yvonne and manager James looked after my son’s first major car purchase superbly well. Informative and helpful the process was smooth from start to finish with no pushy sale technique. Definitely recommended.
June 27, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Wakefield
Dear Mr Boyer, Thank you very much for your kind words and for taking the time to share your experience at Sytner Select Wakefield. We are delighted to hear that Yvonne and James provided such superb service during your son’s first major car purchase. It’s wonderful to know the process was smooth and informative, without any pushy sales techniques. Your recommendation means a great deal to us, and we truly appreciate your support. We wish your son many happy miles in his new car.
Joe was amazing he listened to what I…
Joe was amazing he listened to what I wanted, what he thought was the best car for me. They had a few options, they couldn’t help me this time but the service was great
June 21, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Wakefield
Thank you so much for your kind words Laura. We’re delighted to hear that Joe provided such attentive and personalised service, taking the time to understand exactly what you wanted. It’s great to know you felt well supported throughout your visit, even if the perfect car wasn’t available this time. Your feedback means a lot to us, and we truly appreciate you recognising the effort our team puts into ensuring a positive experience for every customer. We hope to assist you again in the future.
Excellent service from start to finish…
Excellent service from start to finish from Casim, Jonathan & Yvonne.
June 26, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Wakefield
Dear Andrea, thank you ever so much for your kind words and for taking the time to share your experience. We are delighted to hear that Qasim, Jonathan, and Yvonne provided excellent service from start to finish. It’s always wonderful to know our team’s efforts are appreciated. Your feedback truly means a lot to us and encourages everyone to continue delivering the highest standards. We look forward to welcoming you back to Sytner Select Wakefield in the future. Best wishes, The Sytner Select Wakefield Team
Excellent experience
We recently bought a Chery tiggo 8 from Sytner Wakefield and wanted to say how happy we were with the service we received. The financial side of it was dealt with by Daniel which was dealt with swiftly and efficiently couldn’t fault him at all,The lady (kit)who handled the handover was also great from start to finish.
She was friendly, professional, and took the time to explain everything clearly, making the whole experience enjoyable and stress-free. Nothing felt rushed, and she made sure we were comfortable with all the features of the car before we left.
Her excellent customer service and attention to detail really stood out and made picking up our new car feel extra special.
We also decided to take out a service plan which was dealt with by Nat everything was explained with a friendly manner and was straightforward to do.
Thank you Sytner Wakefield for friendly professional service
Michelle & Steve
June 23, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Wakefield
Thank you Michelle and Steve, for your kind words and for choosing Sytner Select Wakefield. We’re delighted to hear that Daniel, Kit, and Nat provided such a friendly and professional service throughout your experience. It’s wonderful to know that the handover and financial process were handled smoothly and that you felt comfortable with your new Chery Tiggo 8. Your feedback is greatly appreciated, and we hope you enjoy every moment with your new car. Wishing you many happy journeys ahead!
Amazing experience and team at Sytner
Amazing experience and team at Sytner! Thanks to Cole,Kyle and Johnny for sorting everything so quickly and efficiently.
June 25, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Wakefield
Dear Lauren - Thank you ever so much for your kind words and fantastic 5-star review. We’re delighted to hear that Cole, Kyle and Johnny provided such a quick and efficient service, making your experience with Sytner Select Wakefield a positive one. It’s always wonderful to know our team’s efforts are appreciated. We truly value your support and look forward to assisting you again in the future. Best wishes, The Sytner Select Wakefield Team
A very poor experience with salesman…
A very poor experience with salesman Jamie Taylor. I enquired about a 21 plate M4 on 22nd and 23rd and he did not come back to me at all. Even after sending a email with a offer, he failed to return my emails. Absolutely appalling service from him. The car sold on the afternoon of 23rd June 2026. Very disappointing and gutted by this salesman. I would tell others to avoid this BMW Select Wakefield dealership as they think too much of themselves and don’t provide any customer service.
June 23, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Wakefield
Dear Customer, We are truly sorry to hear about your disappointing experience with our salesman, Jamie Taylor. This is not the standard of service we aim to provide at Sytner Select Wakefield. We would like to invite you to contact our Head of Sales, Helena Skate, at helenaskate2@sytner.co.uk, so we can better understand your concerns and address them directly. Your feedback is important to us, and we hope to restore your faith in our dealership. Kind regards, Sytner Select Wakefield
Israr was a very honest & polite…
Israr was a very honest & polite member of staff...dealt with everything in a professional manner...very satisfied :)
June 23, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Wakefield
Dear Daniel, Thank you very much for your kind words and positive feedback. We are delighted to hear that Israr provided you with honest, polite, and professional service throughout your experience. It is always our aim to ensure every customer feels valued and well looked after. Your satisfaction means a great deal to us, and we truly appreciate you taking the time to share your thoughts. We look forward to welcoming you back to Sytner Select Wakefield in the future. Best regards, The Sytner Select Wakefield Team
Five star review for Joe at sytner Wakefield
Five star review for sytner Wakefield, our car purchase was a very good experience. We bought our car with the help of Joe, what a professional chap and extremely helpful all the way through. Would highly recommend.
June 20, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Wakefield
Dear Simon, thank you very much for your kind words and for taking the time to share your positive experience with Sytner Select Wakefield. We are delighted to hear that Joe provided professional and helpful assistance throughout your car purchase. It’s wonderful to know that you would highly recommend us. Your feedback is greatly appreciated and serves as a fantastic encouragement to the whole team. We hope you enjoy your new car and look forward to welcoming you again in the future. Best wishes, The Sytner Select Wakefield Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.