Brilliant and professional service from Kyle and Luke. Having experienced some tech issues making payment both helped out and were so patient. We were fully informed about the car and any extras we... See more
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Really happy with the service from these guys from the start. We felt listened too and not pressured in any way by Shanae, and we felt she went above and beyond for us trying to help us find a car whi... See more
Company replied
Recently got a new car from Sytner Wakefield and the customer service was spot on from Ryan Ellis and his team. Managed to sort my vehicle in no time at all, even when they were busy and coming up to... See more
Company replied
A very poor experience with salesman Jamie Taylor. I enquired about a 21 plate M4 on 22nd and 23rd and he did not come back to me at all. Even after sending a email with a offer, he failed to return m... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
325 Barnsley Road, WF2 6EH, Wakefield,, United Kingdom
- 01924 242422
4.5
Excellent
3K reviews
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Avoid at all costs! Appalling customer service!
My experience from the very start was appalling from my very first call regarding my car that was under warranty and it still continues and is not resolved after 7 week. Totally disgusted having to chase continually. No customer loyalty would not recommend and will never use again.
April 6, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Wakefield
Dear Mark, we are truly sorry to hear about your disappointing experience and understand your frustration regarding the delay and lack of resolution. This is certainly not the standard of service we aim to provide. We would like to invite you to contact our Aftersales Supervisor, Morgan Gee, at morgangee@sytner.co.uk, who would be keen to discuss your concerns further and see how we might assist in addressing the matter. Kind regards, Sytner Select Wakefield
Had a great experience
Had a great experience - Israr (and Billy) helped make the process super quick and easy. Israr helped us narrow down our options and we managed to walk away super happy with our new car the same day! Happy customers
May 23, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Wakefield
Dear Shauna, thank you ever so much for your kind words. We’re delighted to hear that Israr and Billy made the process quick and straightforward, helping you find the perfect car on the same day. It’s wonderful to know you’re happy with your new vehicle and that your experience with Sytner Select Wakefield was a positive one. Your satisfaction means a great deal to us, and we truly appreciate you taking the time to share your feedback. Enjoy your new car!
Herbie was great help
Herbie was great help. Made everything super easy and super smooth experience! Thanks!
May 22, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Wakefield
Dear Gracie, thank you ever so much for your kind words. We’re delighted to hear that Herbie was able to assist you and that your experience with Sytner Select Wakefield was both easy and smooth. It’s always our aim to provide excellent service, and your feedback truly means a lot to us. We hope to welcome you back in the future and wish you all the best with your new vehicle. Warm regards, The Sytner Select Wakefield Team
Bought a VW Tiguan in April this year…
Bought a VW Tiguan in April this year (2026). I was assured it had been serviced very recently. After a couple of weeks the oil needed topping up. Then a fault light came on. I had it diagnosed at a local garage(£25) as an air intake issue. I really needed the car, so had the part replaced (£400+) at my usual garage.
Read the small print. Don't be confused when they mention "any VAT registered garage" when they're giving their spiel about the various add-ons and warranties.
They won't refund a penny.
Lovely sales staff (if a bit tedious with the optional extras), very poor after sales.
I'm actually glad I didn't involve them in repairs after seeing some of their other reviews on here.
Avoid!
May 22, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Wakefield
Dear David, thank you for sharing your experience. We are sorry to hear about the issues you encountered with your VW Tiguan and the confusion regarding the warranty terms. We appreciate your kind words about our sales staff, though we regret the after-sales service did not meet your expectations. We would like to invite you to contact our Aftersales Supervisor, Morgan Gee, at morgangee@sytner.co.uk, to discuss your concerns further and see how we might assist. Kind regards, Sytner Select Wakefield
Really great service
Really great service, very friendly staff thank you
May 14, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Wakefield
Dear Emma, thank you ever so much for your kind words and for taking the time to leave us a 5-star review. We’re delighted to hear that you found our service to be really great and our staff friendly. It’s always our aim to provide a welcoming and positive experience for everyone who visits Sytner Select Wakefield. Your feedback truly means a lot to us, and we look forward to welcoming you back in the future. Thanks again for your support! Best wishes, The Sytner Select Wakefield Team
Ask for Yvonne, what a star!
Yvonne at Sytner Select Wakefield was absolutely outstanding in every aspect. Her attentiveness and manner left me feeling completely at ease, rather than the pressure of many salespeople. She was a joy to deal with. If you are thinking of buying a car from Sytner Select Wakefield, seek out Yvonne for the best sales experience.
May 20, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Wakefield
Thank you, Matt, for your wonderful review. We are delighted to hear that Yvonne provided such an outstanding and pressure-free experience. It’s fantastic to know her attentiveness and friendly manner made you feel completely at ease throughout your visit. We truly appreciate your kind words and recommendation. Your feedback means a great deal to us and to Yvonne personally. We hope you continue to enjoy your new car and look forward to welcoming you back to Sytner Select Wakefield in the future.
Truly shocking experience!
Truly shocking experience!
I bought an Audi A6 from Sytner in Wakefield. I was told the car had had a 150 point inspection. I picked the car up from the garage and instantly the brakes on the car were grating and grinding, I phoned them up and they agreed to book the car in for remedial work. I picked the car back up to realise that the car brakes were still grinding and grating. The garage had changed the rear disks and pads but left the front grinding with disks that need replacing.
Overall the only thing they’re interested in is making as much money as possible per car sold. The after sales communication is very poor.
May 14, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Wakefield
Dear Martin. We are truly sorry to hear about your disappointing experience with the brakes on your Audi A6 and the subsequent communication issues. This is certainly not the standard we aim to uphold at Sytner Select Wakefield. We have reached out to you via email to address your concerns and work towards a satisfactory resolution. Kind regards, Sytner Select Wakefield Team.
My experience with Sytner Select
What made my experience great was the customer care israr that attend to us, and I he was so polite, willing to assist and cheering.
What the company is doing well is keeping all their cars clean all day because the cars are all looking clean all the time i came to inspect the car we wanted to buy.
May 18, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Wakefield
Thank you, Jambbike Sam, for your kind words. We are delighted to hear that Israr provided you with polite and attentive customer care, making your experience enjoyable. It is wonderful to know that you appreciated the effort we put into maintaining the cleanliness of our vehicles throughout the day. Your feedback is greatly valued and encourages us to continue delivering excellent service. We hope you enjoy your new car and look forward to welcoming you again in the future.
Had a great experience at sytner today
Had a great experience at sytner today, checking a car, really liked the car, brilliant, thanks to Israr, great guy, made us feel welcome.
May 18, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Wakefield
Dear Ahmed, thank you very much for your kind words and for taking the time to share your experience at Sytner Select Wakefield. We are delighted to hear that you enjoyed checking the car and that Israr made you feel so welcome. It’s always wonderful to know our team members are making a positive impression. We truly appreciate your feedback and hope to assist you again in the future. Wishing you all the best with your new car! Kind regards, The Sytner Select Wakefield Team
Very very good top notch service from…
Very very good top notch service from israr … 🔥🔥🔥🔥🔥
May 18, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Wakefield
Dear Leo, thank you ever so much for your fantastic review. We are absolutely delighted to hear that Israr provided you with top-notch service. It’s always our aim to offer a first-class experience, and your kind words truly mean a great deal to the entire team. We really appreciate you taking the time to share your positive feedback and hope to welcome you back to Sytner Select Wakefield in the future. Thanks again for your support! Best wishes, The Sytner Select Wakefield Team
Tyler & Herbie
Tyler & Herbie:
Extremely helpful and patient. Explained everything thoroughly from start to finish and helped in every way they possibly could to ensure the car was secured.
May 17, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Wakefield
Dear Rebecca, Thank you ever so much for your kind words. We’re delighted to hear that Tyler and Herbie were able to assist you with such patience and thoroughness throughout your experience. It’s wonderful to know they made the process clear and helped secure your car with care. Your feedback truly means a lot to the team here at Sytner Select Wakefield. We hope you enjoy your new vehicle and look forward to welcoming you again in the future. Best wishes, The Sytner Select Wakefield Team
We have been dealing with israr for the…
We have been dealing with israr for the delivery of the vehicle, somethings was completely out of his hand he he did bend over backwards helping out and he communicated throughout and knowing we was travelling over 4 hours to get the car he couldn’t have been more accommodating and will be coming here for my wife’s next car.
May 16, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Wakefield
Dear Dale, Thank you very much for your kind words and for taking the time to share your experience. We’re delighted to hear that Israr was able to support you throughout the delivery process and that his communication made your journey easier. It’s wonderful to know you felt well looked after, especially given the distance you travelled. We truly appreciate your loyalty and look forward to welcoming you and your wife back to Sytner Select Wakefield in the future. Best wishes, The Sytner Select Wakefield Team
I had an excellent experience so…
I had an excellent experience so helpful from start to finish with Kasim, Jonathan and Yvonne great team!
May 16, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Wakefield
Dear Charlotte, Thank you ever so much for your kind words and for taking the time to share your experience. We are delighted to hear that Kasim, Jonathan, and Yvonne provided such helpful and attentive service throughout your visit. It’s wonderful to know that our team made your experience a positive one from start to finish. Your feedback is greatly appreciated and serves as a real encouragement to us all. We look forward to welcoming you back in the future. Best wishes, The Sytner Select Wakefield Team
Extended warranty - waste of time
Extended warranty? Absolute waste of money. They make you go down to diagnose the problem and you pay £100 for that. If it’s covered by the warranty, they’ll fix it. Fine. But then, I had my car booked in, and the part wasn’t there on the day it was booked in, then they ordered it and the wrong part came, and I was without my car for a week. I had to go and get it as I needed it. Complete waste of money and fuel for a failed repair.
…But then, the issue came back. Warning light back on 2 weeks later. I then had to drive my car down AGAIN to be diagnosed, just to say “it needs coding by the manufacturer”. Couldn’t you have told me that the last time you fixed it rather than wasting my time and fuel on another “diagnostic”? So now I’ve got to pay £180+ to Mercedes for a diagnostic, and then who knows how much more, to code something they’ve fixed but they can’t complete. All the time, I’ve wasted countless amounts of fuel and time in driving to and forth from Wakefield. Don’t even waste your time or money on it. Just go straight to the manufacturer.
Just to add, I put a complaint in over a week ago, and I’ve had no response or acknowledgment. Terrible service.
April 29, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Wakefield
Dear Kay, we apologise for the frustration and inconvenience you have experienced with your extended warranty and the service provided. We understand how disappointing it is to face repeated issues and delays, especially when time and fuel are wasted. We take your feedback seriously and would like to ensure you this will be looked into and reviewed by the team at Sytner Select Wakefield Team
Visited the other day for a Chery Gary…
Visited the other day for a Chery Gary was so helpful and friendly the whole experience has been amazing
May 3, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Wakefield
Dear Debbie -Thank you ever so much for your kind words. We’re delighted to hear that Gary was helpful and friendly during your visit to Sytner Select Wakefield. It’s wonderful to know that your experience with us was amazing. We truly appreciate you taking the time to share your feedback and hope to welcome you back again in the future. Your support means a great deal to the entire team. Best wishes, The Sytner Select Wakefield Team
Israr and Paul were very helpful in…
Israr and Paul were very helpful in helping us buy a Q3 today. Talked us through everything we needed to know and answered all our questions. Great service
May 6, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Wakefield
Dear Isha, thank you very much for your kind words and for taking the time to share your experience with Israr and Paul at Sytner Select Wakefield. We are delighted to hear that they were able to guide you through the process of purchasing your Q3 and answer all your questions thoroughly. Providing great service is very important to us, and it’s wonderful to know you felt supported throughout. We hope you enjoy your new car and look forward to welcoming you again in the future. Best wishes, Sytner Select Wakefield Team
Friendly and very helpful
Friendly and very helpful. Explained everything we needed to know. No pressure into buying.. No pressure to leave at closing time. Our experience couldn't have been better.. Thank you very much for all your help
May 4, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Wakefield
Dear Sue - Thank you ever so much for your kind words. We’re delighted to hear that you found our team friendly and helpful throughout your visit. It’s wonderful to know that you felt no pressure and that everything was clearly explained to you. Your positive experience means a great deal to us, and we truly appreciate you taking the time to share your feedback. We hope to welcome you back to Sytner Select Wakefield in the future. Best wishes, The Sytner Select Wakefield Team
Excellent customer service
Very well looked after by all staff, particularly Yvonne and Tyler who made the car buying process as smooth as possible, with a smile!
May 2, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Wakefield
Dear Alex, thank you ever so much for your kind words. We are delighted to hear that Yvonne and Tyler made your car buying experience smooth and enjoyable. It’s wonderful to know that our team’s friendly approach left a positive impression. Your feedback truly means a lot to us and encourages everyone to continue providing excellent service with a smile. We hope you are thoroughly enjoying your new car and look forward to welcoming you back in the future. Best wishes, The Sytner Select Wakefield Team
Friendly welcome as soon as you walked…
Friendly welcome as soon as you walked in, we had reserved a car & had a call prior to us visiting.
Yvonne was knowledgeable & not pushy, the whole process of valuation of our car & getting us the best price was streamline.
We would definitely recommend Yvonne & her colleagues.
May 3, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Wakefield
Dear Emma, thank you very much for your kind words and for taking the time to share your experience with us at Sytner Select Wakefield. We are delighted to hear that Yvonne and the team provided a friendly, knowledgeable, and pressure-free service throughout your visit. It’s wonderful to know the valuation process was smooth and that you felt well looked after. Your recommendation means a great deal to us, and we truly appreciate your support. Kind regards, The Sytner Select Wakefield Team
Should have walked away initially…
Should have walked away initially rather than purchasing the vehicle. After my husband rang them he was assured that the vehicle was Audi used approved by the sales person on the end of the phone. So we arranged to make the journey to go see it. On arrival the vehicle was not prepared they threw water over it to try and get rid of muck. Still we took it out and it was the car for me based on it would be fully cleaned wheels sorted etc. 8 hours we spent there that day. On driving home a warning light came on to pull over due to all tyres having pressure loss. The car tried to drag me across the motorway. We contacted them the following day, for the person on the end of the phone to say it was a female driving yes. How very unprofessional. My husband had taken the car out afterwards and still it was doing the same to him.
They agreed to look at the car, they found the suspension needed replacing, they also said they would look into the licences the car needed that were not active(we were not made aware of these by the dealer prior to purchase) it took them days to provide a HPI report that they said they would email On the day of purchase. After sales was shocking particularly Katie Rhodes. Does not return calls, never appears to be at her desk. Does not seem to care that we spent a very large amount of money on a vehicle, she is rude, abrupt and has zero customer service skills. On repairing the vehicle she insisted that the courtesy car had to be back before we were able to physically get there which she was advised the earliest day we could get due to work shifts. I hen I advised I would reject the vehicle as still within the period she said that is for mechanical faults. Suspension is wear and tear. The fact I should not have been sold a vehicle that needed this doing does not seem to matter.
When we arrived to collect the car it was filthy, rubbish left inside my husband had asked if they could clean it for when we collected seen as the whole experience had been not great for me collecting a new car. They advised they would do. I would not buy anything from these people ever again. Avoid they don’t care once they have your money
April 29, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Wakefield
Dear Adele, we are truly sorry to hear about your disappointing experience with Sytner Select Wakefield. This is not the standard of service we aim to provide, and we understand your frustration regarding the vehicle condition and aftersales support. We will make sure our team reach out and get in contact with you, we would like to be able to resolve the issues you have raised and turn around the experience so far. Thank you for your feedback.
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