Brilliant and professional service from Kyle and Luke. Having experienced some tech issues making payment both helped out and were so patient. We were fully informed about the car and any extras we... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Really happy with the service from these guys from the start. We felt listened too and not pressured in any way by Shanae, and we felt she went above and beyond for us trying to help us find a car whi... See more
Company replied
Recently got a new car from Sytner Wakefield and the customer service was spot on from Ryan Ellis and his team. Managed to sort my vehicle in no time at all, even when they were busy and coming up to... See more
Company replied
A very poor experience with salesman Jamie Taylor. I enquired about a 21 plate M4 on 22nd and 23rd and he did not come back to me at all. Even after sending a email with a offer, he failed to return m... See more
Company replied
Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
325 Barnsley Road, WF2 6EH, Wakefield,, United Kingdom
- 01924 242422
4.5
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely great until you buy then…
Absolutely great experience with sales but after sales service has been shocking.
Already tried to contact him and guess what. No response!
After sales journey! More like white knuckle ride.
SS Ignored multiple attempts to resolve my issue. Absolute shower
April 28, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Wakefield
Dear A Cotton, we are sorry to hear that your experience with our after-sales service did not meet your expectations. At Sytner Select Wakefield, we strive to provide excellent support throughout the entire customer journey. We would like to invite you to contact our Head of Aftersales, Paul Schofield, at paulschofield@sytner.co.uk, to discuss your concerns further. Your feedback is important to us, and we hope to have the opportunity to address the issues you have encountered. Kind regards, Sytner Select Wakefield Team
Great customer service
Great customer service. Yvonne and Herbie dealt with my car purchase today and couldn't do enough to help. From start to finish the process was easy. Highly recommended if you're looking to buy a new or used vehicle.
April 24, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Wakefield
Thank you very much for your kind words and positive feedback. We are delighted to hear that Yvonne and Herbie provided excellent customer service and made your car purchase straightforward and enjoyable. It’s wonderful to know that the entire process was easy from start to finish. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience. We hope you enjoy your new vehicle and look forward to assisting you again in the future.
If I could give zero stars I would…
If I could give zero stars I would aftercare absolutely disgusting my car has now been off the road for 2 weeks with no help whatsoever for transport I would avoid this place at all cost sales team brill cars and after sales rubbish, management are no help at all either
April 23, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Wakefield
Dear Soph, We are truly sorry to hear about your disappointing experience with our aftercare service. It is certainly not the standard we aim to provide, and we apologise for any inconvenience caused by the lack of support during this time. We appreciate your positive comments about our sales team, but we understand your frustration with the after-sales and management. We would like to invite you to contact our Aftersales Supervisor, Morgan Gee, at morgangee@sytner.co.uk to discuss your concerns further. Kind regards, Sytner Select Wakefield
Mariusz was very helpful and friendly
Mariusz was very helpful and friendly, I was buying my first car, he didn’t pressure me into buying something I wasn’t happy with, he made sure I got exactly what I wanted. Lovely team. Highly recommend !
April 18, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Wakefield
Thank you so much, Roisin, for your kind words and fantastic review. We’re delighted to hear that Mariusz provided such a helpful and friendly experience, especially when purchasing your first car. It’s wonderful to know you felt no pressure and that the team ensured you found exactly what you wanted. Your recommendation means a great deal to us. We hope you enjoy your new car and look forward to welcoming you back to Sytner Select Wakefield in the future.
Would highly recommend if you want a…
Would highly recommend if you want a straightforward and relaxed sales experience. From our initial look around, to completing the sale, everything has been clear and straightforward. Thanks Lilli and Paul M.
April 18, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Wakefield
Thank you very much Mr West, for your kind words and for taking the time to share your experience. We are delighted to hear that you found the sales process straightforward and relaxed from start to finish. Lilli and Paul M. will be pleased to know their efforts were appreciated. It’s always our aim to provide clear and honest service, and your recommendation means a great deal to us. We hope you continue to enjoy your new vehicle.
Emily and her sales manager went far…
Emily and her sales manager went far and beyond to help us choose our car. My partner , baby and I were so pleased by the excellent service.
October 5, 2025
Unprompted review
Reply from Sytner Group - Sytner Select Wakefield
Dear Donald, thank you very much for your kind words. We are delighted to hear that Emily and her sales manager provided you and your family with excellent service during your car selection. It’s wonderful to know that you, your partner, and your baby felt well looked after throughout the process. Your satisfaction means a great deal to us, and we truly appreciate you taking the time to share your positive experience at Sytner Select Wakefield. Best wishes from the team.
Reply from Sytner Group - Sytner Select Wakefield
Dear Jamiella - Thank you very much for your kind words. We are delighted to hear that you found our team welcoming, knowledgeable, and appreciated the no-pressure approach. It is always our aim to provide a comfortable and informative experience for all our customers. Your positive feedback means a great deal to us and encourages us to maintain the highest standards. We hope to have the pleasure of assisting you again in the future. Best wishes, The Sytner Select Wakefield Team
Great experience and dealership
Great experience and dealership. From initial contact to driving away as a happy customer, Ryan, Jamie and Tom were very professional, walked me through the process and made it feel effortless. I would highly recommend Sytner Select. Thanks, Peter.
April 11, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Wakefield
Dear Peter, Thank you very much for your kind words and for taking the time to share your experience with Sytner Select Wakefield. We are delighted to hear that Ryan, Jamie and Tom provided such a professional and effortless service throughout your journey. It’s wonderful to know you felt supported from start to finish and that you are a happy customer. Your recommendation means a great deal to us. We truly appreciate your feedback and look forward to welcoming you again in the future. Best wishes, The Sytner Select Wakefield Team
Quick easy process
Good and quick. Kept car reserved and allowed time for additional test drives.
Quick easy process.
April 11, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Wakefield
Dear Tommy, thank you for your kind words and for taking the time to share your experience with Sytner Select Wakefield. We’re delighted to hear that you found the process quick and easy, and that we were able to keep the car reserved while you enjoyed additional test drives. It’s always our aim to provide a smooth and enjoyable experience for our customers. We truly appreciate your feedback and hope to welcome you back in the future. Best wishes from the team.
Great service by Benji and Tyi
Great service by Benji and Tyi. Will definitely buy from Sumter Wakefield again
April 9, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Wakefield
Dear Christopher, Thank you very much for your kind words. We’re delighted to hear that Benji and Tyi provided you with great service during your visit to Sytner Select Wakefield. It’s wonderful to know you had a positive experience and that you would consider purchasing from us again. Your support means a great deal to the team. We look forward to welcoming you back in the future and hope to continue meeting your expectations. Best wishes, The Sytner Select Wakefield Team
Staff very polite and helpful
Staff very polite and helpful. My car was checked for faults. My car was dealt with quickly and I was able to collect the same day
April 8, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Wakefield
Dear Anne, Thank you very much for your kind words. We are delighted to hear that our team were polite and helpful throughout your visit. It’s great to know your car was checked promptly and that you were able to collect it on the same day. Your positive feedback means a lot to us and encourages us to maintain the high standards our customers expect. We look forward to welcoming you back to Sytner Select Wakefield in the future. Best wishes, The Sytner Select Wakefield Team
A thoroughly excellent experience in…
A thoroughly excellent experience in purchasing a vehicle from Sytner Wakefield. Isra has been immensely professional throughout being informative, patient and charismatic. Paul was equally efficient and friendly.
Highly recommended for a stress free and seamless experience.
April 6, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Wakefield
Dear James, Thank you very much for your kind words and for taking the time to share your experience with Sytner Select Wakefield. We are delighted to hear that Isra and Paul provided you with professional, informative, and friendly service throughout your purchase. It is wonderful to know that your experience was stress-free and seamless. Your recommendation means a great deal to us, and we truly appreciate your support. We wish you many happy miles in your new vehicle. Kind regards, Sytner Select Wakefield Team
Yvonne and Tom were very helpful and…
Yvonne and Tom were very helpful and knowledgeable. Love my new car. Thanks
April 6, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Wakefield
Dear Zoe, Thank you ever so much for your kind words. We’re delighted to hear that Yvonne and Tom were helpful and knowledgeable throughout your experience. It’s wonderful to know you’re enjoying your new car – that’s exactly what we hope for every customer. Your feedback means a great deal to us and encourages the whole team to continue providing excellent service. We truly appreciate you taking the time to share your positive experience with Sytner Select Wakefield. Best wishes, The Sytner Select Wakefield Team
There is a reason why we keep coming back
This is the 3rd car we have bought and cannot fault the staff and cars themselves. Israr met us and helped us all along the way. Very helpful and knowledgeable. Paul M helped with the finance and so helpful and impressed us by his knowledge on mochas
April 6, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Wakefield
Dear Kim, thank you very much for your wonderful 5-star review. We are delighted to hear that Israr and Paul M provided such helpful and knowledgeable support throughout your experience. It’s fantastic to know that this is your third car purchase with us and that you remain so satisfied with both our staff and vehicles. Your kind words mean a great deal to the entire team at Sytner Select Wakefield. We truly appreciate your continued trust and custom.
Joe and Herbie were really helpful and…
Joe and Herbie were really helpful and professional. Definitely recommend using Sytner group.
April 4, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Wakefield
Dear Andrew, Thank you very much for your kind words and for taking the time to share your experience with Joe and Herbie at Sytner Select Wakefield. We are delighted to hear that you found their assistance both helpful and professional. Your recommendation means a great deal to us, and we truly appreciate your support. It’s always wonderful to know our team have made a positive impression. We look forward to welcoming you back in the future. Best wishes, The Sytner Select Wakefield Team
Process really easy Joe was super…
Process really easy Joe was super helpful and made everything easy
April 4, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Wakefield
Dear Natalie, Thank you very much for your kind words. We’re delighted to hear that Joe was able to assist you so effectively and made the entire process straightforward. It’s always our aim to provide a smooth and enjoyable experience for all our customers. Your positive feedback means a great deal to us and we truly appreciate you taking the time to share it. We hope you continue to enjoy your vehicle and look forward to welcoming you back in the future. Best wishes, The Sytner Select Wakefield Team
Would highly recommend
Buying a used car from this dealership couldn't have gone more smoothly.
Yvonne was friendly and approachable. She allowed me time to think and wasn’t at all pushy. I was able to contact her easily and she gave me regular updates.
After picking my car up, it was booked in for the MOT on another day. Katie was extremely helpful and efficient and nothing was too much trouble. I was given a courtesy car to use.
All the staff were friendly and there was a lovely atmosphere.
Loving my new car.
Thank you.
Lisa
March 12, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Wakefield
Dear Lisa, Thank you so much for your kind words and for taking the time to share your experience with us at Sytner Select Wakefield. We’re delighted to hear that Yvonne and Katie provided such friendly and efficient service, and that you felt comfortable throughout the process. It’s wonderful to know you’re enjoying your new car and that the atmosphere here made a positive impression. We truly appreciate your custom and look forward to welcoming you again in the future. Best wishes, The Sytner Select Wakefield Team
Amazing experience
Amazing experience, Joe and Tom were really helpful, made the whole process very easy.
April 3, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Wakefield
Thank you very much for your kind words, Amanuel. We are delighted to hear that Joe and Tom were able to assist you so effectively and made the entire process straightforward and enjoyable. It’s always our aim to provide a seamless experience for our customers, and your feedback is truly appreciated. We hope you continue to enjoy your purchase and look forward to welcoming you back to Sytner Select Wakefield in the future. Thanks again for taking the time to share your experience.
Joe was fantastic and very helpful from…
Joe was fantastic and very helpful from start to finish of the sale. Would recommend asking for Joe if you’re interested in a car at Sytner Wakefield
April 3, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Wakefield
Thank you so much, Jon, for your kind words and fantastic review. We’re delighted to hear that Joe provided such helpful and attentive service throughout your experience. It’s always wonderful to know our team members are making a positive difference and ensuring customers feel supported from start to finish. Your recommendation means a great deal to us, and we hope you continue to enjoy your car. We truly appreciate you choosing Sytner Select Wakefield and taking the time to share your feedback.
I recently purchased a car from here…
I recently purchased a car from here and dealt with Ryan who was absolutely amazing, he kept me updated from start to finish with any updates on the car, he went out of his way to send me an in depth video of the car when it arrived before I came down to see it. Ryan was very professional, friendly, patient and went the extra mile for me. He was Happy to answer all my questions, Ryan also gave me a follow up call to see how the car was which I’ve never had before I thought it was really nice as it showed he genuinely cared for his customers. I couldn’t have asked for a better experience purchasing a car and it was all because of Ryan. I will happily return here in the future for a new car I had an amazing experience and extremely happy with the car I purchased. I also briefly dealt with Tom for the finance paperwork who was also fantastic very friendly and managed to deal with it all quickly even on a busy day.
March 14, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Wakefield
Thank you, Alex, for your wonderful review. We’re delighted to hear that Ryan provided such a professional and friendly service, going the extra mile to keep you informed and supported throughout your purchase. It’s great to know that Tom also made the finance process smooth and efficient. Your kind words mean a lot to us, and we’re thrilled you’re extremely happy with your new car. We look forward to welcoming you back to Sytner Select Wakefield in the future.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.