This was my BMW i4's first service. Steven Gunapalan, the service agent, collected and returned the car from and to my home. Steven went the extra mile and arranged for the purchase of a battery for t... See more
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Location
Switch locationArlington Business Park, Gunnels Wood Road, SG1 2BE Stevenage, GB
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Excellent from beginning to end. Re: BMW M2CS carbon roof repair. I was talked through the process by Peter & his team. A week passed and the end result is even better than expected. I am i... See more
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Jason from the Stevenage branch was absolutely unreal! He gave us an amazing deal and helped us every step of the way. He was extremely patient, helpful and made the whole experience so easy. I’d hone... See more
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Dealing with Molly Taylor was such a seamless and enjoyable process to purchase our BMW . Molly was not only able to answer all questions very patiently but extremely helpful throughout the negotiati... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Arlington Business Park, Gunnels Wood Road, SG1 2BE, Stevenage, United Kingdom
4.7
Excellent
450 reviews
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Reply from Sytner Group - Sytner Stevenage BMW
Thank you very much for your kind words. We are delighted to hear you found our team friendly and professional. It’s always our aim to provide the best possible experience for our customers. Your positive feedback is greatly appreciated and truly motivates us to maintain these high standards.
My service was dealt with in the utmost…
My service was dealt with in the utmost professional fashion, Liam kept me updated throughout the whole process.
July 10, 2026
Unprompted review
Reply from Sytner Group - Sytner Stevenage BMW
Dear Robert, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Liam provided you with professional service and kept you informed throughout the entire process. It is always our aim to ensure our customers feel valued and well looked after. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the whole team here at Sytner Stevenage BMW. Kind regards, The Sytner Stevenage BMW Team
Exceptional service
Everyone at the service centre is friendly and welcoming. Lovely waiting area and nice to be able to see the workshop which is very spacious and always looks tidy and clean. Ollie is always welcoming and friendly and goes out of his way to help
July 9, 2026
Unprompted review
Reply from Sytner Group - Sytner Stevenage BMW
Dear Cheryl, Thank you ever so much for your kind words and for taking the time to share your experience at Sytner Stevenage BMW. We’re delighted to hear that you find our service centre friendly and welcoming, and that you appreciate the spacious, tidy workshop and comfortable waiting area. Ollie will be thrilled to know his efforts to assist you have been noticed. Your feedback truly means a lot to us, and we look forward to welcoming you back in the future. Best wishes, The Sytner Stevenage BMW Team
Waiting too long
I had a 0900 waiting appointment. The car did not move for 0.5hrs. I could see the car which sat untouched for most of the 3hrs I waited for brake fluid change and mot. I feel the time I waited was excessive for the work completed.
July 8, 2026
Unprompted review
Reply from Sytner Group - Sytner Stevenage BMW
Dear Dr Davies, Thank you for your feedback. We apologise that your experience did not meet your expectations and that the waiting time for your brake fluid change and MOT felt excessive. We appreciate how valuable your time is and regret any inconvenience caused. We would like to invite you to contact our Head of Aftersales, Alun Clarke at alunclarke@sytner.co.uk to discuss your concerns further. Your satisfaction is important to us. Kind regards, Sytner Stevenage BMW
Reply from Sytner Group - Sytner Stevenage BMW
Dear Cris, Thank you ever so much for your kind words and for taking the time to share your experience. We are delighted to hear that you found our service fast, friendly, and knowledgeable. It is always our aim to provide the highest standard of care and expertise to all our customers. Your positive feedback truly means a great deal to the entire team here at Sytner Stevenage BMW. We look forward to welcoming you back in the future. Best wishes, The Sytner Stevenage BMW Team
Easy Process throughout
Easy to book in. Good availability of slots. Simple process from start to finish. Service advisor Ash very good communication, knowledgeable.
July 3, 2026
Unprompted review
Reply from Sytner Group - Sytner Stevenage BMW
Dear Darren, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that the booking process was straightforward and that you found good availability of slots. It’s wonderful to know that Ash provided excellent communication and demonstrated thorough knowledge throughout your visit. Your positive feedback is greatly appreciated and motivates us to maintain the high standards our customers expect. We look forward to welcoming you back in the future. Best regards, Sytner Stevenage BMW Team
It was a straightforward purchase…
It was a straightforward purchase carried out remotely. Declan provided great feedback about the car, their service, and how we proceeded with the purchase. All options were made clear but nothing was pushy. Overall, a pleasant experience, and I'd have no hesitation recommending Declan, and the dealership.
June 28, 2026
Unprompted review
Reply from Sytner Group - Sytner Stevenage BMW
Thank you, Neil, for your kind words and for taking the time to share your experience. We’re delighted to hear that Declan provided clear and helpful information throughout your purchase and that the process was straightforward and enjoyable. It’s wonderful to know you felt no pressure and that all options were clearly explained. Your recommendation means a great deal to us, and we’re pleased you had a positive experience with both Declan and the dealership. We truly appreciate your support.
Sent in 5 requests to sytner Stevenage…
Sent in 5 requests to sytner Stevenage bmw and no one from the dealership has responded what an ignorant unprofessional dealership !
29 days later I get a response!! But still not had my pcp request and still bmw customer services can’t get you to respond either. Sent in two e mails as requested but guess what no reply totally ignorant!! Avoid sytner Stevenage
Still no response after 72 hours !!
A week later and still no response!! They have to be the most ignorant site in the uk !!
27/8 3 week later and still no response!! It says it all avoid. Avoid AVOID
July 1, 2026
Unprompted review
Reply from Sytner Group - Sytner Stevenage BMW
Dear Mike, We are truly sorry to hear about your experience and apologise for the lack of response you have received. This is certainly not the standard of service we aim to provide at Sytner Stevenage BMW. We would like to invite you to contact our Head of Business, Manjit Ahluwalia, at ManjitAhluwalia@sytner.co.uk, so that we may better understand your concerns and address them directly. Your feedback is important to us. Kind regards, Sytner Stevenage BMW
Helpful and friendly
Ollie Nash was helpful friendly and considerate . He listened and answered all my questions with great clarity . He made the whole process seamless.
June 26, 2026
Unprompted review
Reply from Sytner Group - Sytner Stevenage BMW
Dear Laura, Thank you very much for your kind words. We are delighted to hear that Ollie Nash provided you with such a helpful, friendly, and considerate experience. It’s wonderful to know he listened carefully and answered all your questions clearly, making the entire process seamless for you. Your feedback is greatly appreciated and serves as a fantastic encouragement to the team. We hope you continue to enjoy your BMW and look forward to welcoming you back in the future. Best wishes, Sytner Stevenage BMW
Martin was amazing
Martin was amazing , so in love with my car , he made everything feel so easy and comfortable, such a lovely experience, thank you so much!!!
June 27, 2026
Unprompted review
Reply from Sytner Group - Sytner Stevenage BMW
Thank you so much, Daisy, for your wonderful review. We’re delighted to hear that Martin made your experience so easy and comfortable, and that you’re absolutely in love with your new car. It’s always our aim to provide a lovely and memorable experience for all our customers. Your kind words mean a great deal to the whole team here at Sytner Stevenage BMW. We hope you enjoy every moment behind the wheel and look forward to welcoming you again in the future.
Quick service and very informative with…
Quick service and very informative with what will need to be done in the mear future
June 25, 2026
Unprompted review
Reply from Sytner Group - Sytner Stevenage BMW
Thank you, Jason, for your kind words. We’re delighted to hear you found our service quick and informative. It’s important to us that our customers feel well-informed about their vehicle’s needs. We truly appreciate your feedback and look forward to welcoming you back to Sytner Stevenage BMW in the future.
Faye & Paul - Customer Service & Problem Solving
Faye was extremely welcoming and helpful. Was empathetic and apologetic when I advised that a query I had emailed in had not been dealt with. Faye then took ownership of the problem and sought to solve it there and then, which she did.
In addition, Paul (chief Technician) was also amazing in dealing with and resolving the issue that Faye had brought to his attention.
June 24, 2026
Unprompted review
Reply from Sytner Group - Sytner Stevenage BMW
Thank you for your kind words and for recognising the efforts of Faye and Paul. We are delighted to hear that Faye was welcoming and took ownership of your query, ensuring it was resolved promptly. It’s wonderful to know that Paul’s expertise also made a positive difference. Your feedback is greatly appreciated and serves as a fantastic encouragement to the team. We look forward to continuing to provide you with excellent service in the future.
I attended the workshop to get my rear…
I attended the workshop to get my rear brake pads replaced as they were below 1.5 mm. The entire team was amazing especially Oli. They were full of warmth and hospitality. I was dropped off at my work place by a courtesy car and was regularly updated about the progress and informed when the car was ready for collection. I had similar experiences in the past as well.
June 23, 2026
Unprompted review
Reply from Sytner Group - Sytner Stevenage BMW
Thank you very much for your kind words and continued trust in our team at Sytner Stevenage BMW. We are delighted to hear that Oli and the entire workshop team provided you with such a warm and hospitable experience. It’s great to know the courtesy car and regular updates made your visit more convenient. Your ongoing support means a great deal to us, and we look forward to welcoming you back for any future servicing needs. Safe driving!
Excellent customer service
Excellent customer service, constantly updated on progress so highly
Recommend.
June 22, 2026
Unprompted review
Reply from Sytner Group - Sytner Stevenage BMW
Thank you very much for your kind words, Phillip. We’re delighted to hear you appreciated the customer service and regular updates throughout your experience. Your recommendation means a great deal to us. We look forward to welcoming you back to Sytner Stevenage BMW in the future.
Great Service
I would highly recommend Sytner in Stevenage. I would particularly thank Derek who guided us through the options available. Derek was knowledgeable , thoroughly professional , prompt and responsive . Others to mention were Thierry and Michael who provided excellent care . Overall a great experience .
June 19, 2026
Unprompted review
Reply from Sytner Group - Sytner Stevenage BMW
Dear Km, Thank you very much for your kind words and for taking the time to share your experience at Sytner Stevenage. We are delighted to hear that Derek, Thierry, and Michael provided you with knowledgeable and professional service throughout your visit. It is wonderful to know that you felt well cared for and supported in exploring your options. Your recommendation means a great deal to us, and we truly appreciate your positive feedback. We look forward to welcoming you again in the future. Kind regards, Sytner Stevenage BMW Team
Excellent service from Rob and Paul…
Excellent service from Rob and Paul also the car arrived before time which was very helpful
May 29, 2026
Unprompted review
Reply from Sytner Group - Sytner Stevenage BMW
Dear Mr Welton, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Rob and Paul provided excellent service and that your car arrived ahead of schedule, making the process more convenient for you. It is always our aim to ensure our customers feel valued and well looked after. Your positive feedback is greatly appreciated, and we hope to assist you again in the future. Best wishes, The Sytner Stevenage BMW Team
Friendly and professional
Friendly and professional. Clean and tidy. I have used this dealership for 16 years and have always found them excellent!
June 16, 2026
Unprompted review
Reply from Sytner Group - Sytner Stevenage BMW
Thank you very much for your kind words and continued loyalty over the past 16 years. We are delighted to hear that you have consistently found our team friendly, professional, and our dealership clean and tidy. It is always our aim to provide an excellent experience for all our customers, and your positive feedback is truly appreciated. We look forward to welcoming you back to Sytner Stevenage BMW for many more years to come. Thank you once again for your support.
BMW X5 Purchase
Simple, easy process supported by knowledgeable and friendly staff, Very happy with the end result.
June 8, 2026
Unprompted review
Reply from Sytner Group - Sytner Stevenage BMW
Dear Neil, Thank you very much for your kind words and for taking the time to share your experience with us at Sytner Stevenage BMW. We are delighted to hear that you found the process simple and easy, and that our knowledgeable and friendly team were able to support you effectively. It is wonderful to know you are very happy with the end result. Your feedback is greatly appreciated and serves as a fantastic encouragement to all of us. Best wishes, The Sytner Stevenage BMW Team
good service
good service, took a little longer than estimated. nice people
June 16, 2026
Unprompted review
Reply from Sytner Group - Sytner Stevenage BMW
Dear Stuart, thank you very much for your kind words and for taking the time to leave us a review. We’re pleased to hear you found our team friendly and the service good. We do apologise that the process took a little longer than initially estimated, and we appreciate your understanding and patience. It’s always our aim to provide a positive experience for all our customers. We look forward to welcoming you back to Sytner Stevenage BMW in the future. Best wishes.
Excellent Work Manager
Had Steven who was in charge of work on my BMW & I have nothing but praise for how he managed it.Thank you Steven.
June 11, 2026
Unprompted review
Reply from Sytner Group - Sytner Stevenage BMW
Dear Paul, Thank you very much for your kind words and for taking the time to share your positive experience with Steven and the team at Sytner Stevenage BMW. We are delighted to hear that Steven managed the work on your BMW to your satisfaction. It is always our aim to provide excellent service and ensure our customers feel valued and well cared for. Your praise is greatly appreciated and serves as a wonderful encouragement to us all. Kind regards, Sytner Stevenage BMW Team
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