This was my BMW i4's first service. Steven Gunapalan, the service agent, collected and returned the car from and to my home. Steven went the extra mile and arranged for the purchase of a battery for t... See more
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Location
Switch locationArlington Business Park, Gunnels Wood Road, SG1 2BE Stevenage, GB
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Excellent from beginning to end. Re: BMW M2CS carbon roof repair. I was talked through the process by Peter & his team. A week passed and the end result is even better than expected. I am i... See more
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Jason from the Stevenage branch was absolutely unreal! He gave us an amazing deal and helped us every step of the way. He was extremely patient, helpful and made the whole experience so easy. I’d hone... See more
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Good but frustrating. When attempting to contact a particular member of staff via phone, e-mail or the website this can prove almost impossible. May be an out office response would be advisa... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Arlington Business Park, Gunnels Wood Road, SG1 2BE, Stevenage, United Kingdom
4.7
Excellent
452 reviews
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Love the place
Love the place. From it’s Specialist Cars roots and now Sytner the team are all very welcoming and I can imagine it isn’t easy running such an operation so credit to everyone involved.
January 24, 2026
Unprompted review
Reply from Sytner Group - Sytner Stevenage BMW
Dear Tim, thank you ever so much for your kind words and your long standing custom and relationship with Stevenage and thoughtful review. We are delighted to hear that you feel welcomed by our team and appreciate the journey from Specialist Cars to Sytner. It truly means a great deal to us that our efforts are recognised, especially given the complexities involved in running such an operation. Your support and encouragement are greatly valued by everyone here at Sytner Stevenage BMW. We look forward to welcoming you back again soon.
Excellent car service
The car was serviced and this was extended by a day which meant it would be with you for the weekend, however then we were told that it could be collected on Saturday morning, which was really good news.
January 22, 2026
Unprompted review
Reply from Sytner Group - Sytner Stevenage BMW
Thank you very much for your kind words. We’re delighted to hear that the service experience met your expectations and that the early collection on Saturday morning was a pleasant surprise. It’s always our aim to provide a smooth and convenient service for our customers. Your feedback is greatly appreciated and motivates our team to continue delivering excellent care. We look forward to welcoming you back to Sytner Stevenage BMW in the future. Thank you once again for choosing us.
Really great service
Really great service, quick efficient and explained simply
January 23, 2026
Unprompted review
Reply from Sytner Group - Sytner Stevenage BMW
Thank you very much for your kind words. We’re delighted to hear you found our service quick, efficient, and easy to understand. It’s always our aim to provide a straightforward and positive experience for all our customers. We truly appreciate your feedback.
Excellent service as always and very…
Excellent service as always and very comfortable surroundings to wait in.
January 17, 2026
Unprompted review
Reply from Sytner Group - Sytner Stevenage BMW
Thank you, John, for your kind words. We’re delighted to hear you consistently enjoy our service and find the surroundings comfortable. Your continued support means a great deal to us, and we look forward to welcoming you back to Sytner Stevenage BMW soon.
Oli Nash for president!!
Oli Nash at Sytner BMW/Mini service in Stevenage is brilliant. Exemplary service and always goes the extra mile. Never leaves a stone unturned and always makes sure that customers are 100% happy with their cars and the service they receive. You pay for quality at main dealers but you get it here. Guaranteed.
January 2, 2026
Unprompted review
Reply from Sytner Group - Sytner Stevenage BMW
Thank you, Daniel, for your wonderful feedback. We are delighted to hear that Oli Nash consistently provides exemplary service and goes the extra mile to ensure complete satisfaction. It’s fantastic to know that our commitment to quality at Sytner Stevenage is recognised and appreciated. Your kind words truly mean a lot to the team and reinforce our dedication to delivering the highest standards. We look forward to continuing to provide you with outstanding service in the future.
Great customer service
Easy process, great customer service. Ollie was great in managing my issues and getting the problem resolved with my car, good updates both systemically online and in person.
January 9, 2026
Unprompted review
Reply from Sytner Group - Sytner Stevenage BMW
Thank you very much for your kind words and positive feedback. We are delighted to hear that Ollie provided excellent support and kept you well informed throughout the process. It’s wonderful to know that your experience with us was straightforward and that our customer service met your expectations. We truly appreciate you taking the time to share your experience and look forward to assisting you again in the future. Your satisfaction is very important to us.
Stephen went above and beyond for me
Stephen went above and beyond for me. Very helpful - thank you.
January 7, 2026
Unprompted review
Reply from Sytner Group - Sytner Stevenage BMW
Thank you very much for your kind words, Neil. We’re delighted to hear that Steven provided such excellent service and went above and beyond to assist you. Your feedback is greatly appreciated, and we hope to welcome you back to Sytner Stevenage BMW in the future.
Oli is always very helpful and goes…
Oli is always very helpful and goes above and beyond with his customer service.
January 6, 2026
Unprompted review
Reply from Sytner Group - Sytner Stevenage BMW
Dear Alexander, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Oli consistently provides such excellent customer service and goes above and beyond to assist you. It is always our aim to ensure every customer feels valued and well supported throughout their journey with us. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team. We look forward to welcoming you back in the future. Kind regards, Sytner Stevenage BMW Team
Very happy with the efficiency of the…
Very happy with the efficiency of the Service team. My car broke down and I arrived unexpectedly at Sytner and asked for help which was duly provided, including the provision of a courtesy car and later a hire car. The part required was on long lead time and with it being Christmas it was going to exasperate the time my car was on the road. I was particularly satisfied with Stephen’s efforts all round. I always receive high quality service at Sytner Stevenage. Good job!
January 2, 2026
Unprompted review
Reply from Sytner Group - Sytner Stevenage BMW
Dear James, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Stephen and the Service team were able to assist you promptly during a difficult situation, especially over the Christmas period. It’s wonderful to know that you consistently receive high-quality service at Sytner Stevenage. Your satisfaction is our priority, and we truly appreciate your continued trust and support. Best wishes, The Sytner Stevenage BMW Team
Easy check in & was kept up to date…
Easy check in & was kept up to date with progress
December 30, 2025
Unprompted review
Reply from Sytner Group - Sytner Stevenage BMW
Thank you, Barbara, for your kind words. We’re delighted to hear that the check-in process was easy and that you felt well informed throughout. Your feedback is greatly appreciated, and we look forward to welcoming you back to Sytner Stevenage BMW in the future.
Simply the best
When we got to the dealership we meet Dereck who was very polite made us both a coffee and took us threw the signing stages made us feel very welcome and Dereck will b the reason I will be back for my next new car then Thierry show me all the gadgets on the car he was polite funny and knows what he’s doing and Chris I only spoken to on the phone and again very polite and easy to talk to in all you have an excellent team
December 29, 2025
Unprompted review
Reply from Sytner Group - Sytner Stevenage BMW
Dear Alan, thank you very much for your kind words and for taking the time to share your experience at Sytner Stevenage BMW. We are delighted to hear that Derek, Thierry, and Chris made you feel so welcome and supported throughout your visit. It’s wonderful to know that their politeness, knowledge, and humour left such a positive impression. We truly appreciate your recommendation and look forward to welcoming you back for your next new car. Best wishes from the entire team.
Reply from Sytner Group - Sytner Stevenage BMW
Thank you very much, Mr Callander, for your kind words. We are delighted to hear that everything went like clockwork during your experience with us. Your positive feedback is greatly appreciated, and we look forward to welcoming you back to Sytner Stevenage BMW in the future.
Jason from Sytner Hitchin is very…
Jason from Sytner Hitchin is very helpful and professional, so I could get back my car by 1 day.
December 22, 2025
Unprompted review
Reply from Sytner Group - Sytner Stevenage BMW
Dear Bryan, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Jason was able to assist you so efficiently and professionally, ensuring you got your car back within a day. It’s always our aim to provide excellent service and support to our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the whole team. Kind regards, The Sytner Stevenage BMW Team
I’m very satisfied with the service…
I’m very satisfied with the service that we received from BMW Synter Stevenage.
Having sourced vehicles from them for over fifteen years now, again on this latest engagement everything was dealt with to a very high standard.
Well done to Molly Taylor who looked after us, you made it all very easy Molly!
Stuart Walker.
December 18, 2025
Unprompted review
Reply from Sytner Group - Sytner Stevenage BMW
Dear Stuart, Thank you very much for your kind words and continued loyalty over the past fifteen years. We are delighted to hear that your recent experience with Sytner Stevenage BMW met your expectations and that Molly Taylor provided such excellent service. It’s always a pleasure to know our customers feel well looked after and that the process was made easy. Your feedback is greatly appreciated, and we look forward to assisting you again in the future. Kind regards, Sytner Stevenage BMW Team
Excellent friendly greeting
Excellent friendly greeting, efficient and timely process to book in vehicle and was ready when confirmed. Allowed me with confidence to plan my day.
December 18, 2025
Unprompted review
Reply from Sytner Group - Sytner Stevenage BMW
Dear Darren, Thank you very much for your kind words and for taking the time to share your experience with us at Sytner Stevenage BMW. We are delighted to hear that you found our greeting friendly and the booking process efficient and timely. It is wonderful to know that we were able to provide you with the confidence to plan your day effectively. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, The Sytner Stevenage BMW Team
I’ve had 2 experiences very close…
I’ve had 2 experiences very close together. One is really fast and good at replying and sorting the issue, the other person has booked me in, and then not ever made contact after that, and I was lucky I guessed correctly my car was ready….. 3 hours after it was actually ready. 50/50
December 17, 2025
Unprompted review
Reply from Sytner Group - Sytner Stevenage BMW
Dear George, thank you for sharing your feedback. We are pleased to hear that one of your experiences was efficient and met your expectations. However, we sincerely apologise for the lack of communication regarding your booking and the delay in informing you that your car was ready. We appreciate your patience and understanding, and we value your honest comments as they help us improve our service. We hope your future visits will be consistently positive.
Great customer service with Oli and an…
Great customer service with Oli and an affordable MOT. Thanks!
December 15, 2025
Unprompted review
Reply from Sytner Group - Sytner Stevenage BMW
Dear Bill, Thank you very much for your kind words and for taking the time to leave us a 5-star review. We’re delighted to hear that Oli provided you with great customer service and that you found our MOT service affordable. It’s always our aim to ensure every customer feels valued and well looked after. Your feedback is greatly appreciated, and we hope to welcome you back to Sytner Stevenage BMW in the future. Thanks once again for choosing us. Best regards, The Sytner Stevenage BMW Team
Watch out for these cowboys when buying…
Watch out for these cowboys when buying parts online. They illegally charge a restocking fee which is not allowed for items bought online. Worse still, they promised they would issue a full refund on this occasion only for me to return them and them not issue a full refund. Dishonest, illegal practice from a BMW main dealer. Disgusting- formal complaint raised and reported to trading standards.
December 17, 2025
Unprompted review
Reply from Sytner Group - Sytner Stevenage BMW
Dear Ade, we are sorry to hear about your disappointing experience with our online Parts Store Service. We take all concerns seriously and aim to uphold the highest standards of honesty and fairness. We would like to invite you to contact our Head of Aftersales, Alun Clarke at, alunclarke@sytner.co.uk to discuss your concerns further. Your feedback is important to us, and we hope to address the matter to your satisfaction. Thank you for bringing this to our attention.
Reply from Sytner Group - Sytner Stevenage BMW
Thank you, Robert, for your kind words. We are delighted to hear you found our team welcoming, informative and professional. It is always our aim to provide the best possible experience for our customers, and your feedback is greatly appreciated. We look forward to welcoming you again.
Reply from Sytner Group - Sytner Stevenage BMW
Thank you, Bryan, for your kind words. We’re delighted to hear that our team’s preparation met your expectations. It’s always our aim to provide a seamless and efficient experience for all our customers. Your feedback is greatly appreciated and motivates us to maintain these high standards.
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