Drove my new MINI Cooper S away yesterday from Sytner MINI at Stevenage. The whole experience from my initial visit, then test drive and purchase, through to collection was faultless. I was mostly loo... See more
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Location
Switch locationArlington Business Park, Gunnels Wood Road, SG1 2BE Stevenage, Hertfordshire, GB
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Professional, accurate and timely service. In fact, they completed the repair ahead of the schedule having advised me to drop the car earlier in case they could fit the repair in sooner. It was extrem... See more
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Had such a great experience at Sytner Mini Stevenage! Shaun and Jay were both amazing — super helpful, friendly, and made choosing my new car really easy and enjoyable. Couldn’t recommend them enough,... See more
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The whole team at Stevenage were very helpful. Louis went above and beyond - he was new in post and I believe that we were his first customers. He was supported well by the other members of the... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Arlington Business Park, Gunnels Wood Road, SG1 2BE, Stevenage, Hertfordshire, United Kingdom
4.8
Excellent
103 reviews
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Friendly, informative and patient service. No hard sale and staff are very knowledgeable.
The showroom was inviting and modern. Nikki made sure we were comfortable and we had a hot drink made for us. We were able to take our time to browse the cars in the showroom. Every question we asked was answered confidently. Nikki was very knowledgable. We didn’t feel pressured into a sale this gave us the confidence to know our custom was valued. After ordering we were kept updated with video messages and emails. We could also monitor progress online. Handover was efficient and everything we needed to know was explained. We are so happy with our car and the ongoing support we are receiving.
March 15, 2024
Reply from Sytner Group - Sytner Stevenage MINI
Thank you for your kind words, Gemma. We are delighted to hear that you had a great experience at Sytner Stevenage MINI. We strive to ensure that all of our customers feel comfortable and valued, and it's great to hear that Nikki was able to provide you with the knowledge and support you needed. We are also pleased that you were able to monitor the progress of your car online and that the handover was efficient. We are so glad that you are happy with your car and the ongoing support you are receiving. Thank you for choosing Sytner Stevenage MINI.
My interaction with Matthew Squires…
My interaction with Matthew Squires from our first meeting in buying my mini was excellent.
Very Knowledgeable about the Product and was helpful in helping me in deciding what Car to Purchase Car.
His after service has been very good.
March 12, 2024
Reply from Sytner Group - Sytner Stevenage MINI
Thank you for your kind words, Kevin. We are delighted to hear that you had a great experience with Matthew Squires at Sytner Stevenage MINI. We strive to provide the best customer service and it is great to hear that Matthew was knowledgeable and helpful in helping you decide which car to purchase. We are also pleased to hear that you have been satisfied with the after service. We look forward to seeing you again soon.
The sales team were very professional…
The sales team were very professional and kind. They advised me very well and made the transaction go very smoothly
March 6, 2024
Reply from Sytner Group - Sytner Stevenage MINI
Thank you for your kind words, Francesca. We are delighted to hear that you had a positive experience with our sales team. We strive to provide the best customer service and ensure that all transactions are handled efficiently and with the utmost care. We are glad that we could meet your expectations and that you were satisfied with the service you received. We look forward to seeing you again soon.
Thank you to Sytner MINI Stevenage
Thank you to Sytner MINI Stevenage, especially Matthew Squires, who took over responsibility for my order from a previous member of staff, sending me a video introduction to himself. On the day of handover of my new Mini, Scott concluded the process with meticulous handover, including thorough introduction to the car controls etc. I’d also like to thank the lovely lady who welcomed us with fresh coffees too. Matt kept me updated regularly by phone and email re progress of my order, I wouldn’t hesitate to go back to Sytner MINI Stevenage to buy another mini in the future, their customer service has been excellent.
February 15, 2024
Unprompted review
Reply from Sytner Group - Sytner Stevenage MINI
Thank you for your kind words. We are delighted to hear that you had such a positive experience with Sytner MINI Stevenage. We are especially pleased to hear that Matthew Squires and Scott provided you with such excellent customer service. We strive to provide the best customer service possible and it is great to hear that we have achieved this. We look forward to seeing you again in the future.
Very helpful staff member
Very helpful staff member
Good knowledge and friendly approach
February 16, 2024
Reply from Sytner Group - Sytner Stevenage MINI
Thank you for your 5 star review! We are delighted to hear that you had a great experience with our staff member at Sytner Stevenage MINI. We strive to provide excellent customer service and it's great to hear that our staff member's knowledge and friendly approach was appreciated. Thank you for your kind words.
We’ve just purchased an approved used…
We’ve just purchased an approved used mini from Sytner Stevenage. Tia was a great help, narrowing down our search and finding the right car for us. Tia was extremely helpful throughout the whole process and remained in contact until she was able to hand over the keys.
February 6, 2024
Reply from Sytner Group - Sytner Stevenage MINI
Thank you for your kind words, Anna. We are delighted to hear that Tia was able to help you find the perfect car for you. We strive to provide the best customer service and it is great to hear that Tia was able to make your experience a positive one. We hope you enjoy your new car and thank you for choosing Sytner Stevenage MINI.
My new car
The friendliness and professionalism of all the people working at Sytner Stevenage, particularly Nikki and Charlie who made the purchase of my new mini easy and effortless. I came in not expecting to be able to be able to go from my Mini Cooper back into another countryman and at first it seemed almost impossible but they both pulled it out of the hat and with a few tweaks I’m now in my 5th mini and absolutely love it . Thank you xx
January 27, 2024
Reply from Sytner Group - Sytner Stevenage MINI
Thank you for your kind words, we are delighted to hear that Nikki and Charlie were able to make your purchase of your new MINI easy and effortless. We are so pleased that you are now in your fifth MINI and that you love it. We strive to provide the best customer service and it is great to hear that we have achieved this. We look forward to seeing you again soon.
As always such a great experience with…
As always such a great experience with Mini at Stevenage. My new mini is the third car I have purchased from this dealer. Everything so straight forward ... such great customer experience. Special thanks to Charlie and Damian. I love the new Countryman. Sue Evans
January 30, 2024
Reply from Sytner Group - Sytner Stevenage MINI
Thank you for your kind words, Sue! We are delighted to hear that you had a great experience with us at Sytner Stevenage MINI. We are so pleased that you have chosen us for your third car purchase and that you love your new Countryman. We would like to extend our appreciation to Charlie and Damian for their excellent customer service. We look forward to seeing you again soon.
Really easy and positive
January 22, 2024
Reply from Sytner Group - Sytner Stevenage MINI
Thank you for your 5 star review, Mrs Luck. We are delighted to hear that your experience with Sytner Stevenage MINI was easy and positive. We look forward to welcoming you back soon.
The customer service was excellent
The customer service was excellent. Nothing was too much trouble. Tia Musgrove is a credit to the company, she was so helpful made the whole experience so easy and enjoyable. Thank you
December 23, 2023
Reply from Sytner Group - Sytner Stevenage MINI
Thank you for your kind words, Karen. We are delighted to hear that Tia Musgrove made your experience at Sytner Stevenage MINI so enjoyable. We strive to provide the best customer service possible and it is wonderful to hear that we have achieved this. We are proud to have Tia as part of our team and we will be sure to pass on your kind words. Thank you for taking the time to leave us a review.
Reply from Sytner Group - Sytner Stevenage MINI
Thank you for your kind words, Mrs Watson. We are delighted to hear that you had a great experience with us at Sytner Stevenage MINI. We strive to provide the best customer service and we are glad that we could meet your expectations.
Very happy with my experience of buying…
Very happy with my experience of buying my mini. The sales staff were on hand all the way through the process.
The after care experience was great too.
December 16, 2023
Reply from Sytner Group - Sytner Stevenage MINI
Thank you for your 5 star review of Sytner Stevenage MINI. We are delighted to hear that you had a great experience when buying your MINI and that our after care service was also up to your expectations. We strive to provide the best customer service and we are glad that we have achieved this with you. We hope that you enjoy your MINI and that you will come back to us in the future. Thank you for your kind words.
Outstanding thank you Nikki Hargreaves…
Outstanding thank you Nikki Hargreaves your a star
December 13, 2023
Reply from Sytner Group - Sytner Stevenage MINI
Thank you for your kind words, Sue! We are delighted to hear that Nikki Hargreaves provided you with an outstanding experience. We strive to ensure that all of our customers receive the highest level of service and it is wonderful to hear that Nikki was able to exceed your expectations. We are proud to have such a dedicated team member and we will be sure to pass on your kind words. Thank you for choosing Sytner Stevenage MINI and we hope to see you again soon.
I’m in the mini family …
Loved Damien and Laura made to feel like i am part of a mini family.
December 2, 2023
Reply from Sytner Group - Sytner Stevenage MINI
Thank you for your kind words, Christine. We are delighted to hear that you felt like part of the Sytner Stevenage MINI family. We strive to ensure that all of our customers have the best possible experience when they visit us, and it's great to hear that the MINI Team were able to make you feel so welcome. We hope to see you again soon!
Professional people very respectful and…
Professional people very respectful and kept you updated along your journey
November 22, 2023
Reply from Sytner Group - Sytner Stevenage MINI
Thank you for your kind review, Mrs Watkins. We are delighted to hear that you had a positive experience with us at Sytner Stevenage MINI. We strive to provide the highest level of customer service and it is great to hear that we achieved this for you. We understand how important it is to keep our customers informed throughout their journey and we are pleased that you felt we did this. We look forward to welcoming you back to Sytner Stevenage MINI in the future.
Everyone was so friendly and helpful in…
Everyone was so friendly and helpful in the show room. Mark was informative and helped me to go through all the details in a clear calm way. He kept me up to date with the progress of my order and made the buying of my lovely mini a real pleasure
November 19, 2023
Reply from Sytner Group - Sytner Stevenage MINI
Thank you for your kind words, Miss Deans. We are delighted to hear that you had a pleasant experience with us here at Sytner Stevenage MINI. We strive to provide the best customer service and it is great to hear that Mark was able to help you with all the details and kept you informed throughout the process. We are so pleased that you are now the proud owner of a lovely MINI and we hope you enjoy it for many years to come. Thank you for choosing Sytner Stevenage MINI.
Professional salesman
The service and knowledge from Damien was excellent he explained things very well and a genuinely nice man
November 21, 2023
Reply from Sytner Group - Sytner Stevenage MINI
Thank you for your kind words, Mr Finn. We are delighted to hear that you had a great experience with Damien at Sytner Stevenage MINI. We strive to provide the best service and knowledge to all our customers and it's great to hear that Damien was able to do this for you. We hope to see you again soon and thank you for your continued support.
Sytner Stevenage Laura
Was going to purchase a mini, changed my mind then re thought it over and wanted to go ahead….. Laura Marshall that was dealing with the sale is extremely rude and very uncooperative - Avoid her if you are buying a car from them if you want a nice experience there at Sytner 👍
October 31, 2023
Unprompted review
Reply from Sytner Group - Sytner Stevenage MINI
We are sorry to hear about your experience with Laura Marshall. We take customer service very seriously and we would like to invite you to contact our Head of Business, Manjit Ahluwalia, ManjitAhluwalia@sytner.co.uk, to discuss your experience further. We want to ensure that all our customers have a positive experience when visiting Sytner Stevenage MINI and we would like to take this opportunity to make it right. We look forward to hearing from you.
Great service
Absolutely delighted with the car and the sales team experience. Polite, efficient and clear. Thank you.
November 7, 2023
Reply from Sytner Group - Sytner Stevenage MINI
Thank you for your kind words, Mr Groom. We are delighted to hear that you had a great experience with our sales team at Sytner Stevenage MINI. We strive to provide our customers with the best possible service and it is great to hear that we have achieved this. We hope you enjoy your new car and that you will come back to us in the future. Thank you for choosing Sytner Stevenage MINI.
The whole process was trouble free
The whole process was trouble free, I was kept up to date regularly, and a special thanks to Mathew Wren who was efficient, courteous and very helpful.
November 2, 2023
Reply from Sytner Group - Sytner Stevenage MINI
Thank you for your kind words, Mr Watkins. We are delighted to hear that you had a trouble-free experience with us at Sytner Stevenage MINI. We are especially pleased to hear that Mathew Wren was able to provide you with efficient, courteous and helpful service. We strive to ensure that all of our customers have a positive experience with us and we are glad that we were able to meet your expectations. We look forward to welcoming you back in the future.
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