Drove my new MINI Cooper S away yesterday from Sytner MINI at Stevenage. The whole experience from my initial visit, then test drive and purchase, through to collection was faultless. I was mostly loo... See more
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Location
Switch locationArlington Business Park, Gunnels Wood Road, SG1 2BE Stevenage, Hertfordshire, GB
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Professional, accurate and timely service. In fact, they completed the repair ahead of the schedule having advised me to drop the car earlier in case they could fit the repair in sooner. It was extrem... See more
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Had such a great experience at Sytner Mini Stevenage! Shaun and Jay were both amazing — super helpful, friendly, and made choosing my new car really easy and enjoyable. Couldn’t recommend them enough,... See more
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The whole team at Stevenage were very helpful. Louis went above and beyond - he was new in post and I believe that we were his first customers. He was supported well by the other members of the... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Arlington Business Park, Gunnels Wood Road, SG1 2BE, Stevenage, Hertfordshire, United Kingdom
4.8
Excellent
103 reviews
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Helpful and friendly
Helpful and friendly staff who couldn't do enough for you. Seamless experience from beginning to end and lots of help along the way.
October 28, 2023
Reply from Sytner Group - Sytner Stevenage MINI
Thank you for your kind words, Peter. We are delighted to hear that you had a seamless experience with us here at Sytner Stevenage MINI. Our team is dedicated to providing the best customer service possible and we are glad that you found them to be helpful and friendly. We understand that buying a car can be a daunting experience and we are here to help you every step of the way. We hope to see you again soon and thank you for choosing Sytner Stevenage MINI.
Very friendly and knowledgable staff
October 6, 2023
Reply from Sytner Group - Sytner Stevenage MINI
Thank you for your kind words, Amy. We are delighted to hear that you had a positive experience with our staff. We strive to provide the best customer service and are glad that you felt our team was friendly and knowledgeable. We look forward to seeing you again soon.
Always a pleasure to deal with Sytner…
Always a pleasure to deal with Sytner Stevenage Mini. Everyone is helpful, professional and friendly. I've purchased many a Mini from Stevenage Mini and it's like being a member of the family.
September 29, 2023
Reply from Sytner Group - Sytner Stevenage MINI
Thank you for your kind words. We are delighted to hear that you have had such a positive experience with Sytner Stevenage MINI. We strive to provide the highest level of customer service and it is wonderful to hear that we have achieved this. We are proud to be able to offer a family-like atmosphere and we are glad that you have felt this. We look forward to seeing you again soon.
Great Service
All members of staff not just the ones I dealt with (Nikki Hargreaves and Laura Marshall) were welcoming, friendly and helpful. Every time I called in or telephoned I got the answer I needed. Will definitely get my next mini there!!
September 22, 2023
Reply from Sytner Group - Sytner Stevenage MINI
Thank you for your kind words, Anne. We are delighted to hear that you had such a positive experience with Nikki Hargreaves and Laura Marshall at Sytner Stevenage MINI. We strive to ensure that all of our customers receive the highest level of service and it is wonderful to hear that we have achieved this. We look forward to welcoming you back when you are ready to purchase your next MINI. Thank you for your continued support.
Matt and Laura made my experience…
Matt and Laura made my experience perfect and were so helpful, from start to finish made it easy and whenever i had questions they came back to me. Thank you guys for making buying the car so smooth.
Love the car by the way !!
September 29, 2023
Reply from Sytner Group - Sytner Stevenage MINI
Thank you for your kind words, Lindsay! We are delighted to hear that Matt and Laura made your experience perfect and that you are happy with your new car. We strive to provide the best customer service and we are glad that we could make the process of buying your car smooth and easy. We hope you enjoy your car and if you have any further questions, please do not hesitate to contact us. Thank you for choosing Sytner Stevenage MINI.
Working with the Sytner group team was…
Working with the Sytner group team was very family orientated and the process of transitioning from the old car to the new car was hassle free. the professionalism maintained during the entire process was very thorough.
September 21, 2023
Reply from Sytner Group - Sytner Stevenage MINI
Thank you for your kind words, Leric. We are delighted to hear that you had a positive experience with us. We strive to provide a family-friendly and professional service to all our customers and are glad that we could make the transition from your old car to the new one hassle-free. We look forward to seeing you again soon.
Very helpful sales staff with good…
Very helpful sales staff with good communication skills
Which made buying the car a good experience
Thank you
September 7, 2023
Reply from Sytner Group - Sytner Stevenage MINI
Thank you for your kind words, Mr Welton. We are delighted to hear that our sales staff at Sytner Stevenage MINI made your car buying experience a good one. We strive to ensure that all our customers have a positive experience when they visit us and it is great to hear that our team have achieved this. We hope you enjoy your new car and look forward to seeing you again soon.
Great service
August 15, 2023
Reply from Sytner Group - Sytner Stevenage MINI
Thank you for your kind words, Tom! We are delighted to hear that you had a great experience with us at Sytner Stevenage MINI. We strive to provide the best service possible and are glad that we could meet your expectations.
Sytner Review
No pressure sale, friendly and informative with good after sale follow up.
July 18, 2023
Reply from Sytner Group - Sytner Stevenage MINI
Thank you for your kind words, Miss Wright. We are delighted to hear that you had a pleasant experience with us and that our after sale follow up was satisfactory. We strive to provide the best customer service and we are glad that we could meet your expectations.
Great service
Great service from Damian, Shaun and Mark from Sytner Stevenage. Thank you guys!
August 4, 2023
Reply from Sytner Group - Sytner Stevenage MINI
Thank you for your kind words, Maria. We are delighted to hear that you had a great experience with Damian, Shaun and Mark. We strive to provide the best service possible and are glad that we could meet your expectations. Thank you for choosing Sytner Stevenage MINI.
Nikki in sales made the experience much…
Nikki in sales made the experience much more bearable with her patients and help, and respect and interest.
June 12, 2023
Reply from Sytner Group - Sytner Stevenage MINI
Thank you for your kind words, Lesley. We are delighted to hear that Nikki made your experience with us at Sytner Stevenage MINI so enjoyable. We strive to ensure that all of our customers receive the highest level of service and it is wonderful to hear that Nikki was able to provide you with the respect and help you deserved. We are proud of our team and the hard work they put in to ensure that all of our customers have a positive experience. We look forward to seeing you again soon.
Second time buying a mini from this…
Second time buying a mini from this group. Great experience first time round and on this occasion same positive experience with the purchasing process. From this step to collection of the car, poor communication and zero customer service. Left feeling frustrated and disappointed.
May 31, 2023
Reply from Sytner Group - Sytner Stevenage MINI
We are sorry to hear about your experience with Sytner Stevenage MINI. We take customer service very seriously and we would like to invite you to contact our MINI Brand Manager, Shaun Cadogan, shauncadogan@sytner.co.uk, to discuss your experience further. We value your feedback and we would like to ensure that you have a positive experience with us in the future. Thank you for taking the time to share your experience.
Felt I was part of a team looking for a…
Felt I was part of a team looking for a car that would suit me. Questions always answered promptly and information on all queries readily available. It was an enjoyable experience with a happy and helpful team.
June 6, 2023
Reply from Sytner Group - Sytner Stevenage MINI
Thank you for your kind words, Richard. We are delighted to hear that you had an enjoyable experience with our team at Sytner Stevenage MINI. We strive to ensure that all of our customers feel like part of the team and that their questions are answered promptly and accurately. We are glad we were able to find a car that suited your needs. We look forward to seeing you again soon.
Damien at Stevenage has been absolutely…
Damien at Stevenage has been absolutely amazing and even post sale has checked in. He was helpful, extremely patient when I couldn’t make up my mind! Not pushy at all which was exactly what I wanted (can’t bear that!) A really genuine and lovely guy. And LOVE my new mini!
June 5, 2023
Reply from Sytner Group - Sytner Stevenage MINI
Thank you for your kind words, Jacqueline. We are delighted to hear that you had such a positive experience with Damien at Sytner Stevenage MINI. We strive to provide the best customer service and it is great to hear that Damien was able to meet your expectations. We are also pleased to hear that you are happy with your new MINI. We hope you enjoy your new car and thank you for choosing Sytner Stevenage MINI.
Matt Wren especially and all the staff…
Matt Wren especially and all the staff were very helpful and welcoming and made the process of purchasing my mini stress free.
June 2, 2023
Reply from Sytner Group - Sytner Stevenage MINI
Thank you for your kind words, Tina. We are delighted to hear that Matt and the team at Sytner Stevenage MINI made your experience stress free. We strive to provide the best customer service and it's great to hear that we achieved this for you.
Reply from Sytner Group - Sytner Stevenage MINI
Thank you for your 5 star review, Helen. We are delighted to hear that you had an exceptional experience with us at Sytner Stevenage MINI. We strive to provide the best customer service and it's great to hear that you were kept fully updated throughout. We look forward to welcoming you back soon.
Mini!! There is nothing little about their big hearts and customer service.
Due to the ULEZ coming in where I work I was devastated to have to get rid of my very much loved mini, not knowing what I could afford or how to go about it all, I popped along to Sytner Mini, I was looked after by George Eales initially and then Charlie in relation to the finance, as I went into the show room I saw my absolute dream of a car outside, brand new!! This was something that I really didn’t think I would ever be able to afford, I jokingly mentioned this car when George was asking me what I was looking for, the next minute I know they are coming up with the most fantastic deal, so the next hurdle was getting the finance, having been a single parent for over two decades I wasn’t sure this was going to be a possibility especially on a teacher wage, this is where Charlie stepped in and went through the finance. I was very honest and explained it may be something I can’t achieve and they were so kind, completely understood my situation and said it’s fine if it doesn’t go through we can discuss other options. So while we are then talking about other bits Charlie casually says ‘Yep that’s gone through’ at this point I had to take myself out of the showroom, as a few tears were falling, I’m a bit of a petrol head and to have a brand new car that only I have owned is an absolute dream but to be served with such kindness and support and they knew what it meant to me and not forgetting the amazing hot chocolate too!! Lol anyway then the day came to collect the car, I went along but couldn’t see it, not only had they hidden it in the show room they had also filled it with goodies. I can not recommend this company highly enough so kind, so supportive and it was never about the deal they showed me it was about the quality of service for the person, to be honest I didn’t think car salesmen existed like this anymore, no disrespect meant. They are an absolute credit to the company, the team and most of all everything that Mini is about. Fun, kindness and one of a kind. You may wonder why there has been a delay in posting this, I did a video for them to say thank you. Couldn’t upload that here, also being a teacher I have soooo much to do that it kept being put on the list, so apologies gents and thank you once again for making it such an amazing and smooth experience from the moment I stepped through your doors to then driving away in it.
March 4, 2023
Unprompted review
Reply from Sytner Group - Sytner Stevenage MINI
Thank you so much for your kind words, Tracy. We are delighted to hear that you had such a positive experience with us here at Sytner Stevenage MINI. We strive to provide the highest quality of service to all of our customers and it's wonderful to hear that we achieved this for you. We are so pleased that you were able to find your dream car and that our team was able to help you with the finance. We understand how important it is to have a car that you love and we are so glad that we were able to make that happen for you. We are so glad that you enjoyed your hot chocolate too! Thank you again for your kind words and we look forward to seeing you again soon.
Very friendly Kate Humphrey and helpful…
Very friendly Kate Humphrey and helpful in placing my new Mini JCW Order and sales Manager.
March 22, 2023
Unprompted review
Reply from Sytner Group - Sytner Stevenage MINI
Thank you for your kind words, David. We are delighted to hear that you had a great experience with Kate Humphrey, our Sales Manager. At Sytner Stevenage MINI, we strive to provide the best customer service and ensure that our customers are happy with their purchase. We are glad that Kate was able to help you place your order for the new MINI JCW and that you were satisfied with the service you received. We look forward to seeing you again soon and hope you enjoy your new car. Thank you for choosing Sytner Stevenage MINI.
I received first-class customer service…
I received first-class customer service from Kate Humphrey. Kate looked after me from start to finish and went to a lot of trouble to ensure that my Mini experience was extra special and memorable. Safe to say it was, and I happily drove away my brand new JCW 3-door Hatch on 1st March.
March 1, 2023
Unprompted review
Reply from Sytner Group - Sytner Stevenage MINI
Good morning Claire, thank you for taking the time to share your review. We are absolutely delighted to read that Kate was able to provide you with an extra special and memorable experience during the purchase of your new JCW Hatch. We we will be sure to pass on your kind words and hope to welcome you back into the showroom in the future. Kind regards, the team at Sytner Stevenage MINI.
I paid a deposit on a car with 11350…
I paid a deposit on a car with 11350 mileage, it took over 3 weeks before I was able to pick it up. When I asked the current mileage I was told it was 14900. I was shocked at the increase. I was told it was a being used as a demo in Sheffield & I was expecting an increase from original listing, a few hundred miles or 1k at most. When I actually got in car it was 15150 miles. I queried this and manager said, you were told it was a demo. I said I did expect increase but not 4K. Manager then said original listing must have had incorrect mileage details. I asked if I could have a reduction in price as car had a third more mileage than advertised but told not possible. I’ve emailed regional manager but no reply. I wanted buying a car to be a happy experience but I’m really disappointed with service and treatment by the manager. The mileage of a car impacts value and is vastly different from what was expected. The pick up date was scheduled for Tuesday previous week but told there was a delay, was then supposed to be 10am on 22/11 but another delay until 3:30pm. I’ve no idea why the delays as they wouldn’t explain why. It made it difficult for me to bring a friend and meant I was alone at pick up and felt bullied by manager.
November 22, 2022
Unprompted review
Reply from Sytner Group - Sytner Stevenage MINI
Good morning Amanda, thank you for taking the time to leave a review. We are so sorry to hear that your recent experience with us was not to the standard we strive to deliver. In order to resolve this matter, please contact our MINI Brand Manager Shaun Cadogan by emailing shauncadogan@sytner.co.uk. Many thanks, the team at Sytner Stevenage MINI.
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