Sytner Group - Sytner Sunningdale MINI Reviews 

229
TrustScore 4.5 out of 5

4.6

London Rd, SL5 0EX Sunningdale, GB


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Rated 5 out of 5 stars

Friendly and professional. Bailey was great answered all questions, understood my needs,provided clear information. Made purchasing my new mini completely stress free.

Company replied

Rated 5 out of 5 stars

Called & spoke to Ethan who was really attentive throughout our experience at this garage yesterday. A true gentleman who also offered to fast charge our EV whilst we test drove the Mini for my son -... See more

Company replied

Rated 2 out of 5 stars

Bought a MINI Clubman through the MINI approved used scheme from Sunningdale. Car has had to have the bonnet resprayed twice due to a poor job done in a repair by Sytner; and car was sold without... See more

Company replied

Rated 5 out of 5 stars

We connected with Chris Buss; Group Buyer for Sytner Mini having enquired at Sunningdale to sell a mini. The initial telephone conversation was informative and courteous. We met Chris a few days l... See more

Company replied


Company details

  1. Car Dealer
  2. Used Car Dealer

Written by the company

In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

229 reviews

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4.6

All reviews

(229)

12,428 reviews in the last 12 months

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Rated 5 out of 5 stars

The service & attention received by the…

The service & attention received by the Sytner Team in Sunningdale Mini has been flawless. Price & vehicle spot on. All of this during a very difficult time.

July 3, 2020
Unprompted review
Sytner Group - Sytner Sunningdale MINI logo

Reply from Sytner Group - Sytner Sunningdale MINI

Many thanks for your great review which has been passed onto the MINI Team. We look forward to seeing you again soon. Best wishes, Sytner BMW Sunningdale.

Rated 5 out of 5 stars

Mini Cooper Sport

Saw the car online, travelled 70 miles to view and test drive. A totally great experience at Sytner Sunningdale made especially so by James the Salesman. He was extremely helpful and gave me a very good deal both on purchase and trade in making it a very easy decision to do business with them. Nothing was too much trouble.

June 19, 2020
Unprompted review
Sytner Group - Sytner Sunningdale MINI logo

Reply from Sytner Group - Sytner Sunningdale MINI

Good afternoon Mrs Webster, thank you so much for the positive feedback and great star rating. We are delighted that you enjoyed the experience at Sunningdale. James will be thrilled to learn of your comments. Kind Regards Rob Sims-Managing Director

Rated 4 out of 5 stars

Very efficient and helpful service.

June 9, 2020
Unprompted review
Sytner Group - Sytner Sunningdale MINI logo

Reply from Sytner Group - Sytner Sunningdale MINI

Good morning Mrs Cook, thank you so much for your kind comments. We do appreciate you taking the time to complete this review. Kind Regards Rob Sims-Managing Director

Rated 5 out of 5 stars

Great team, service and my new MINI car

We managed to order our new car with great advice of Tom. The car is just exactly what I wanted, and Tom was very perceptive to our wish
Ist and we developed very good rapport with him. Tom was very helpful in sorting out some ad hoc cosmetic issue with our new car too. The Sytner group in Sunningdale had definitely have the team and service that makes us welcome and willing to carry on having MINIs in our family (it’s the THIRD car we’ve bought from the same branch!). Will highly recommend to anyone who wants to buy a MINI car. Thank you!

June 2, 2020
Unprompted review
Sytner Group - Sytner Sunningdale MINI logo

Reply from Sytner Group - Sytner Sunningdale MINI

Good morning LS. Thank you so much for your positive feedback and great star rating. We do appreciate it. Tom will be thrilled to learn of your kind comments. Kind Regards Rob Sims-Managing Director.

Rated 5 out of 5 stars

I was very impressed with the Sytner…

I was very impressed with the Sytner Garages both in Sheffield when we first started our search for a Mini when visiting friends and then Sunningdale when we returned home, where we chose a Mini Cooper S. Unfortunately I was unable to get my car as the shut down occurred just one day before I was due to collect it. This which was extremely disappointing as I had sold my old car a few days before in preparation for getting my new one.
I live in a village with very limited public transport and really need to have my own vehicle, so I would be most grateful if I was able to have my car as soon as possible. The registration is RX69 JOA.

March 31, 2020
Unprompted review
Sytner Group - Sytner Sunningdale MINI logo

Reply from Sytner Group - Sytner Sunningdale MINI

Good afternoon Janet. Thank you so much for your feedback. I am truly sorry that there is a delay in the delivery of your new MINI. As you have indicated the current situation has restricted us from being able to handover your car. I am unsure when we will be able to re-open the business, however, as soon as we have any information will be in touch with you. I am truly sorry that this has caused you inconvenience and would like to thank you for your patience during these challenging times. Please stay safe. Kind regards Rob Sims-Managing Director.

Rated 5 out of 5 stars

New Mini Countryman through Motability

Ordering, delivery, handover all excellent. Tom Collins did an excellent job in keeping us informed re manufacture & delivery. Went out of his way to make sure we were happy with handover

March 27, 2020
Unprompted review
Sytner Group - Sytner Sunningdale MINI logo

Reply from Sytner Group - Sytner Sunningdale MINI

Good afternoon Mr Willatts, Thank you for your kind comments regarding Tom and his high level of customer service. I know that he will be delighted to learn of your satisfaction. Kind regards Rob Sims-Managing Director

Rated 5 out of 5 stars

Great service all done with both…

Great service all done with both professionalism and good humour

March 19, 2020
Unprompted review
Sytner Group - Sytner Sunningdale MINI logo

Reply from Sytner Group - Sytner Sunningdale MINI

Good afternoon Mrs Biggin. I am delighted that we provided a great service during the purchase of your car. I shall ensure that our team is made aware of your comments. Kind regards Rob Sims-Managing Director.

Rated 5 out of 5 stars

Tom struck just the right balance…

Tom struck just the right balance between delivering a great service and selling the right car for me.

Personable and attentive, he made sure all my questions were answered and made the process as smooth as possible.

March 13, 2020
Unprompted review
Sytner Group - Sytner Sunningdale MINI logo

Reply from Sytner Group - Sytner Sunningdale MINI

Good afternoon Miss Landells, thank you so much for your kind comments, Tom will be pleased to learn of them. Regards Rob Sims-Managing Director

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish, Tom and Adrian are always helpful and friendly. Sytner is our first stop when looking for a new car.

March 8, 2020
Unprompted review
Sytner Group - Sytner Sunningdale MINI logo

Reply from Sytner Group - Sytner Sunningdale MINI

Good afternoon Mrs Bennett, both Tom and Adrian are delighted to learn of your satisfaction. Thanks for the great star rating. Kind Regards Rob Sims-Managing Director

Rated 5 out of 5 stars

Excellent personal service

Ross was so helpful in finding my perfect mini
He was also very patient explaining the dashboard and safety features
I’m very happy with such excellent service

February 28, 2020
Unprompted review
Rated 5 out of 5 stars

Blossom

I found Blossom to be extremely helpful, not pushy, quick to respond to emails. It was a pleasure doing business with her (and I love my new mini :))

January 28, 2020
Unprompted review
Sytner Group - Sytner Sunningdale MINI logo

Reply from Sytner Group - Sytner Sunningdale MINI

Good afternoon Claire, thank you so much for the feedback. Blossom will be delighted to learn of your kind comments. Regards Rob Sims-Managing Director

Rated 5 out of 5 stars

My New car

I am pleased to say that I had a very professional polite service from Tom very friendly and efficient he knew exactly what I was looking for he is a credit to your company. THANK YOU.

January 24, 2020
Unprompted review
Sytner Group - Sytner Sunningdale MINI logo

Reply from Sytner Group - Sytner Sunningdale MINI

Good afternoon Angela, thank you so much for your feedback. Tom will be delighted to learn of your kind comments. Regards Rob Sims-Managing Director

Rated 5 out of 5 stars

Sytner Sunningale Mini Sales Review

I located an ex-demonstrator MINI via the Sytner Affinity website, and was put in touch with Ross, who works at the Sunningdale branch. Although the sale was conducted at arms-length, he did everything he could within his power to make me feel comfortable about purchasing the car without seeing it in the flesh first. He conducted a personalised video presentation and went to great lengths to ensure that I was entirely happy with my purchase. He wasn't pushy (I hate pushy sales staff) and when the car was eventually delivered, it was exactly as described - I couldn't have been happier. Thank you :)

January 15, 2020
Unprompted review
Sytner Group - Sytner Sunningdale MINI logo

Reply from Sytner Group - Sytner Sunningdale MINI

Good morning Ally. Thank you for the positive feedback and great star rating. I am delighted that Ross has delivered a high level of customer care. Kind Regards-Rob Sims-Managing Director

Rated 5 out of 5 stars

Tom was the best.

Tom was the best.
Good service, good follow up, did exactly what he promised in terms of delivery. I'm done with Coopers after xteen years and about a dozen BMW'S over the years.

January 10, 2020
Unprompted review
Sytner Group - Sytner Sunningdale MINI logo

Reply from Sytner Group - Sytner Sunningdale MINI

Good morning Robert. Thank you for your kind comments regarding Tom. I know that he will be delighted to read them. Kind Regards Rob Sims-Managing Director.

Rated 5 out of 5 stars

Had a fantastic service from Michael

Had a fantastic service from Michael. Not pushy listened to our needs, on day of collection went through all controls on car even though he was unwell did not rush ensured he answered any questions asked

January 8, 2020
Unprompted review
Sytner Group - Sytner Sunningdale MINI logo

Reply from Sytner Group - Sytner Sunningdale MINI

Good morning Mrs Beaumont. Thank you so much for your feedback. I know that Michael will be delighted to learn of your kind comments.Kind Regards Rob Sims-Managing Director

Rated 5 out of 5 stars

Michael Ainscough was the epitome of…

Michael Ainscough was the epitome of what great customer service looks like. All of his contacts with me were meaningful, appropriate, friendly but highly professional and efficient. You would do well to promote him within your organisation in due course - setting the standards in Recruitment & Training maybe? You have a strong brand in the marketplace so what makes all the difference is people like Michael, i take for granted that my new MINI countryman is amazing!

December 25, 2019
Unprompted review
Sytner Group - Sytner Sunningdale MINI logo

Reply from Sytner Group - Sytner Sunningdale MINI

Good Morning Mrs Scerrino, I’m delighted to read your kind words about Michael. I know that he will be thrilled to learn of your comments. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Rob Sims-Managing Director.

Rated 5 out of 5 stars

Excellent customer service.

Excellent customer service. Nothing was too much trouble. I love my mini.

December 19, 2019
Unprompted review
Sytner Group - Sytner Sunningdale MINI logo

Reply from Sytner Group - Sytner Sunningdale MINI

Good Morning. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Rob Sims-Managing Director.

Rated 5 out of 5 stars

Excellent service

December 12, 2019
Unprompted review
Sytner Group - Sytner Sunningdale MINI logo

Reply from Sytner Group - Sytner Sunningdale MINI

Good Morning Sena, thank you for your great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Rob Sims Managing Director.

Rated 5 out of 5 stars

Ordering my new MINI

I had a very enjoyable experience ordering my new MINI from Sytner Sunningdale.
I was assisted in my purchase by Tom Collins and I felt that Tom's enthusiasm for the cars was clear to see and for someone like myself who has always loved MINI's this is very important!
I also found the wider team to be very helpful during my purchase, for example when I was changing my mind on the colour this was all dealt with with no fuss.
I was provided with timely updates during production of my MINI so I was always aware of progress and when delivery was expected.
I enjoyed the way the car was presented to me on collection day and Tom has supported me since collection with questions I have had (even while he was out of the business).
All in all a great experience.

December 4, 2019
Unprompted review
Sytner Group - Sytner Sunningdale MINI logo

Reply from Sytner Group - Sytner Sunningdale MINI

"Good Morning Paul, I’m delighted to read your kind words about Tom. I shall ensure that he receives the recognition that he thoroughly deserves.Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, Rob Sims-Managing Director."

Rated 5 out of 5 stars

Look no more! Excellent Service!!

I'm absolutely in love with my brand new mini!
Everyone I have meet in this dealership has been lovely. Tom in particular has been amazing and has made the all experience a breeze! Thank you for your patience & help!
Excellent Service!!

November 26, 2019
Unprompted review
Sytner Group - Sytner Sunningdale MINI logo

Reply from Sytner Group - Sytner Sunningdale MINI

Good Morning, Thank you for your feedback and great star rating, it is always a real pleasure to receive comments of this nature. if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Rob Sims-Managing Director.

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