Sytner Group - Sytner Sunningdale MINI Reviews 

229
TrustScore 4.5 out of 5

4.6

London Rd, SL5 0EX Sunningdale, GB


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Rated 5 out of 5 stars

Friendly and professional. Bailey was great answered all questions, understood my needs,provided clear information. Made purchasing my new mini completely stress free.

Company replied

Rated 5 out of 5 stars

Called & spoke to Ethan who was really attentive throughout our experience at this garage yesterday. A true gentleman who also offered to fast charge our EV whilst we test drove the Mini for my son -... See more

Company replied

Rated 2 out of 5 stars

Bought a MINI Clubman through the MINI approved used scheme from Sunningdale. Car has had to have the bonnet resprayed twice due to a poor job done in a repair by Sytner; and car was sold without... See more

Company replied

Rated 5 out of 5 stars

We connected with Chris Buss; Group Buyer for Sytner Mini having enquired at Sunningdale to sell a mini. The initial telephone conversation was informative and courteous. We met Chris a few days l... See more

Company replied


Company details

  1. Car Dealer
  2. Used Car Dealer

Written by the company

In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

229 reviews

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4.6

All reviews

(229)

12,428 reviews in the last 12 months

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Rated 5 out of 5 stars

No pressure

Friendly, no pressure salesman Lewis. He pulled out all of the stops the bring forward the delivery date when our old car packed up. Oh, and the Mini Clubman is awesome.

October 7, 2020
Unprompted review
Sytner Group - Sytner Sunningdale MINI logo

Reply from Sytner Group - Sytner Sunningdale MINI

Hi Mr Bingham - thank you for your great feedback and 5 star review. We are glad you enjoyed your experience buying MINI Sunningdale, we agree the MINI Clubman is an awesome choice! Enjoy! Gemma Tate - Head of Business

Rated 5 out of 5 stars

Excellent service

October 7, 2020
Unprompted review
Sytner Group - Sytner Sunningdale MINI logo

Reply from Sytner Group - Sytner Sunningdale MINI

Hi Mrs Keeling - thank you for your 5 star review and positive comments surrounding your MINI Sunningdale experience. Kind regards - Gemma Tate - Head of Business

Rated 5 out of 5 stars

I love my new car!!

Highly recommend this garage and a special mention to Lewis in Sales. Would definitely use again.

October 6, 2020
Unprompted review
Sytner Group - Sytner Sunningdale MINI logo

Reply from Sytner Group - Sytner Sunningdale MINI

Hi Julie, thank you very much for your kind words and feedback regarding your purchase from our Lewis. He is a highly valued member of our team and your feedback will mean a lot to him. Enjoy your new MINI! Gemma Tate - Head of Business

Rated 5 out of 5 stars

First-class experience working with…

First-class experience working with Sytner in the purchase of a new Mini E.
Both sales and financial personnel were a pleasure to deal with as nothing was too much trouble to explain. One was made to feel welcome and treated as a valuable customer. Paperwork was made easy, straight forward and almost everything was done online. The overall experience of purchasing a new car was without trauma and a true pleasure.

October 5, 2020
Unprompted review
Sytner Group - Sytner Sunningdale MINI logo

Reply from Sytner Group - Sytner Sunningdale MINI

Hi William, thank you so much for taking the time to write your great review and rate us with 5 stars on Trustpilot. We hope you are enjoying your MINI Electric (what a car!) and look forward to seeing you again in the future for hopefully another easy, pleasurable experience. Kind regards, Gemma Tate - Head of Business

Rated 5 out of 5 stars

Purchase of used Mini Cooper. Despite turning up at the showroom…

Despite turning up at the showroom spontaneously I received excellent service throughout the transaction.

October 5, 2020
Unprompted review
Sytner Group - Sytner Sunningdale MINI logo

Reply from Sytner Group - Sytner Sunningdale MINI

Hi Lyn, thank you for your great 5* review. A spontaneous visit which results in a happy client and a positive experience is always a good thing! We hope you are enjoying your MINI and hope to see you again soon. Kind Regards, Gemma Tate - Head of Business

Rated 5 out of 5 stars

Sunningdale - v Nottingham - no contest !

I had the pleasure of dealing with salesperson Lewis Evans at Sunningdale who was the model professional from start to finish. From my initial telephone enquiry through to the delivery of my vehicle he couldn’t have been more helpful or accommodating. I will certainly be using the dealership at Sunningdale again. The odd part was that I in fact live in Nottinghamshire. My experience of dealing with Sytner Mini Nottingham was very different. The service was appalling, the sales staff utterly inept and my time one of the most miserable and frustrating times I’ve been forced to endure. Curiously, knowing this was an hour of my life I wouldn’t get back I relayed the story to two Mini owning friends. Both of them spoke of similarly dreadful experiences at Nottingham - both bought brand new minis as a consequence from Sytner Leicester Instead (a combined purchase value of £45,000)
I walked into Nottingham with a budget of £30,000 (it may be that my jeans and t-shirt suggested otherwise?) I left with my budget fully intact. I was subsequently delighted to spend much of that budget at Sunningdale. So thank you Lewis - good old fashioned polite and helpful service paid dividends. I suppose it’s all money in Sytner’s a pocket at the end of the day - but it’s a reminder to those reading this that sales is in fact an art - and that most of us want to be treated as if we matter and are valued. It is also in the modern era easy to deal with any dealership anywhere - and will !

October 2, 2020
Unprompted review
Sytner Group - Sytner Sunningdale MINI logo

Reply from Sytner Group - Sytner Sunningdale MINI

Hi Mr Staw, what wonderful feedback to receive. I must say I have worked for the brand and company for a number of years and I don't think I've read such an honest, constructive and positive review - thank you so much for taking the time to write it. We share every review with the wider team at Sytner Sunningdale and Lewis was absolutely delighted to read your lovely words. He works incredibly card, as do all of our MINI Sales Team and I'm glad that this has been reflected in your experience with us. Enjoy your MINI and we hope to see you again in the future. Kind regards, Gemma Tate - Head of Business

Rated 5 out of 5 stars

Great car, great service!

Tom was very knowledgeable and enthusiastic. He listened to my requirements and made sure the car was right for me. Once I placed the order he kept me up to date and in fact the car came a week early which was a lovely surprise. On both visits to the showroom Tom allowed me plenty of time to firstly make the right choice and secondly to provide an indepth hand over of the car.
I would certainly recommend Tom and Sytner

September 30, 2020
Unprompted review
Sytner Group - Sytner Sunningdale MINI logo

Reply from Sytner Group - Sytner Sunningdale MINI

Hi Julie, what fantastic feedback for Tom and the team, thank you so much for taking the time to write your review. Tom and the MINI team work incredibly hard to ensure our customers have a great experience so I'm delighted this is reflected in your 5* review! Enjoy your MINI and we hope to see you again soon. Kind regards, Gemma Tate - Head of Business

Rated 5 out of 5 stars

Everything was very good and very…

Everything was very good and very perlite and very helpful

September 27, 2020
Unprompted review
Sytner Group - Sytner Sunningdale MINI logo

Reply from Sytner Group - Sytner Sunningdale MINI

Dear Mr Middleweek, thank you for your 5 star review and taking the time to share your experience with us. We hope to see you again soon. Gemma Tate - Head of Business

Rated 5 out of 5 stars

Great service

Great service , And very helpful friendly staff .

September 26, 2020
Unprompted review
Sytner Group - Sytner Sunningdale MINI logo

Reply from Sytner Group - Sytner Sunningdale MINI

Hi Mr Griffin, thank you very much for your kind comments and 5 star review. Best regards, Gemma Tate - Head of Business

Rated 5 out of 5 stars

Excellent service from all the team @ Mini

Excellent service from all the team @ Mini
Kept informed on status of vehicle all the time
Very well organised with COVID-19 arrangements
Great video sent prior to pick up
Online handover docs very slick
Would definitely buy again from here
And car is brilliant :)

August 31, 2020
Unprompted review
Sytner Group - Sytner Sunningdale MINI logo

Reply from Sytner Group - Sytner Sunningdale MINI

Good afternoon RT - thank you very much for taking the time to leave this excellent feedback! I'm delighted to hear that the team were organised and the handover as slick. Enjoy your brilliant MINI and look forward to seeing you again soon. Kind regards, Gemma Tate - Head of Business

Rated 5 out of 5 stars

Highly recommended...

Highly recommended.... Very friendly, highly professional and very knowledgeable. From our first viewing to car collection, the whole process was great. Premises and vehicle were clean and sanitised.
Tom made the buying experience a pleasure, so thank you Tom and your Sytner colleagues. We love the car !

August 26, 2020
Unprompted review
Sytner Group - Sytner Sunningdale MINI logo

Reply from Sytner Group - Sytner Sunningdale MINI

Hi Mr Callan, thank you for your 5* review and your wonderful feedback regarding your experience with Tom and the MINI Sunningdale team! Also delighted you are loving your new MINI - such an amazing car! Thanks again, Gemma Tate - Head of Business

Rated 5 out of 5 stars

A very smooth car purchase

A very smooth car purchase. The car represented good value which was the principal attraction. All the staff I came into contact with were professional and were very clear on what was on offer in terms of the car and any potential finance packages.

August 15, 2020
Unprompted review
Sytner Group - Sytner Sunningdale MINI logo

Reply from Sytner Group - Sytner Sunningdale MINI

Hi Paul, great to receive your 5 star review and to read that the team made the process smooth for you. Our MINI team work really hard to ensure customers receive all of the information they need to make the right decisions when choosing their next vehicle, so am delighted to know we were clear and professional. Thank you again to for taking the time to submit your survey, it means a lot to us. Warm regards, Gemma Tate - Head of Business.

Rated 5 out of 5 stars

New mini.

Fantastic staff and service. The process of leasing a new car and swapping from a VW to mini was seamless and very quick. There was a hiccup on collecting the car that was dealt with in a very responsible and professional manner. I love my new mini and feel confident that the Sytner team will support me with services and queries going forward.

August 15, 2020
Unprompted review
Sytner Group - Sytner Sunningdale MINI logo

Reply from Sytner Group - Sytner Sunningdale MINI

Hi Mrs Burroughs, thank you so much for taking the time to review our team at MINI Sunningdale, I am so pleased to read that the team made the experience a pleasant one for you. Your 5 star review means very much to us and we look forward to seeing you again soon. Warm regards, Gemma Tate - Head of Business

Rated 5 out of 5 stars

The service levels were tremendous…

The service levels were tremendous across sales and financing teams. A great experience throughout.

August 6, 2020
Unprompted review
Sytner Group - Sytner Sunningdale MINI logo

Reply from Sytner Group - Sytner Sunningdale MINI

Hi Keith - what a delight to read your comments and receive your feedback! Thank you for taking the time to leave them and I will ensure they are shared with our MINI dream team! Warmest regards, Gemma Tate - Head of Business

Rated 5 out of 5 stars

Great service when buying my car

Great service. James was patient and attentive when I purchased my car. Happy to answer questions via email. Highly recommend

August 4, 2020
Unprompted review
Sytner Group - Sytner Sunningdale MINI logo

Reply from Sytner Group - Sytner Sunningdale MINI

Hi Lucy, thank you so much for taking the time to write a review regarding your experience with James, both he and our team at Sunningdale MINI will be delighted to read your comments. We look forward to welcoming you back to see us in the future. Warmest regards, Gemma Tate - Head of Business

Rated 5 out of 5 stars

Great Customer Service

I couldn’t have asked for better service. I called on the off chance to see if I could by a mini which I knew was in limited supply. Laura sourced me one straight away and I was called back soon after by Adrian to strike a deal. This was done with the minimum of fuss and I’m now the proud owner of a shiny new car. I was let down by other dealers but Sytner came shining through.

August 4, 2020
Unprompted review
Sytner Group - Sytner Sunningdale MINI logo

Reply from Sytner Group - Sytner Sunningdale MINI

Many thanks Mr Muir for your great feedback. Your comments have been passed onto Laura and Adrian

Rated 5 out of 5 stars

Prompt, friendly service.

Prompt, friendly service. No annoying sales pitches, listened to what we wanted and acted on it to find me the perfect car.

July 24, 2020
Unprompted review
Sytner Group - Sytner Sunningdale MINI logo

Reply from Sytner Group - Sytner Sunningdale MINI

Many thanks for taking the time to review Sytner MINI Sunningdale. We look forward to seeing you again soon. Kind regards, the team at Sytner Sunningdale.

Rated 5 out of 5 stars

Delighted with the Mini Cooper S…

Delighted with the Mini Cooper S purchased from Sytner.Special mention of the salesman Lewis Evans who was particularly helpful and nothing was too much trouble.The car was beautifully prepared.Could not have asked for more.

July 18, 2020
Unprompted review
Sytner Group - Sytner Sunningdale MINI logo

Reply from Sytner Group - Sytner Sunningdale MINI

Good afternoon Michael, thank you for this excellent review and star rating. Lewis will be delighted to read your comments. Many thanks

Rated 5 out of 5 stars

thank-you for the very friendly service

thank-you for the very friendly and prompt service and care. made the whole process so easy from evaluation of the car to the purchase on the new one. great spec great value and great attention to all the details

July 7, 2020
Unprompted review
Sytner Group - Sytner Sunningdale MINI logo

Reply from Sytner Group - Sytner Sunningdale MINI

Thank you for your review Mr Andrews. We hope you enjoy your new car! Best wishes, Sytner Sunningdale

Rated 5 out of 5 stars

Could not have been more pleased with…

Could not have been more pleased with the help l had in buying my car from Ross,
Have recommended them!

July 6, 2020
Unprompted review
Sytner Group - Sytner Sunningdale MINI logo

Reply from Sytner Group - Sytner Sunningdale MINI

Your comments have been passed onto Ross and we are please that your buying experience has been enjoyable. We hope to see you again soon. Best wishes, Sytner Sunningdale.

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