Had great service from everyone. Notjing was too much trouble. CHarlotte, Leon Jenkins and Graham were so helpful.
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See what reviewers are saying
I would Like To sincerely thank Adam Horton, Group Buyer, for making the process of selling my car as easy and stress free as possible. The communication from start to finish was fantastic and he was... See more
Company replied
Joseph was fantastic from start to finish. No request was ignored and his attention to detail was really awesome. As I didn’t see the car before I bought it he really personalised and supported my... See more
Would like to say a massive thank you to leon Jenkins at sytner swansea mini for the amazing experience at mini. From ordering the car, keeping us updated of the car being built to the delivery date.... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
375 Carmarthen Rd, SA5 8LW, Swansea, United Kingdom
- 01792 651505
4.8
Excellent
348 reviews
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Quick and very easy to deal with and…
Quick and very easy to deal with and the sales executive Lewis Hughes was very efficient.Will go back again
October 4, 2021
Reply from Sytner Group - Sytner Swansea MINI
Good Afternoon Mr Cook, I’m delighted to read your kind words about Sytner Swansea and especially the service received from Lewis. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, Keith Farrell - Managing Director.
100% service from Charlotte Evans sales…
100% service from Charlotte Evans sales excellent from start to finish 👍👍
October 1, 2021
Reply from Sytner Group - Sytner Swansea MINI
Good Afternoon Christopher, I’m delighted to read your kind words about Sytner Swansea and especially the service received from Charlotte. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, Keith Farrell - Managing Director.
Experiences of Sytner Swansea
My experience was entirely positive. Your representative was helpful, informative and friendly. All relevant details were fully explained to my complete satisfaction
September 29, 2021
Reply from Sytner Group - Sytner Swansea MINI
Good Afternoon Mr Lowing, I’m delighted to read your kind words about Sytner Swansea and especially the service received. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, Keith Farrell - Managing Director.
Excellent service.
Excellent service.
Updated regularly during the whole new car buying process…emails answered promptly..
Thrilled with new car
September 24, 2021
Reply from Sytner Group - Sytner Swansea MINI
Good Afternoon Miss Rees, I’m delighted to read your kind words about Sytner Swansea and especially the service received. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, Keith Farrell - Managing Director.
Exceptional Service
I recently bought a MINI Cooper S, my fourth MINI from this dealership over the last 9 years. I have always dealt with Graham D in sales. His attention to detail, personable manner and guidance has been exceptional. I return to the dealership because Graham D takes the time to give a personal service, ensuring my investment is secured.
September 24, 2021
Reply from Sytner Group - Sytner Swansea MINI
Good Afternoon Stephen, I’m delighted to read your kind words about Sytner Swansea and especially the service received from Graham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, Keith Farrell - Managing Director.
Reply from Sytner Group - Sytner Swansea MINI
Good Afternoon Mr Prydie, I’m delighted to read your kind words about Sytner Swansea and especially the service received. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, Keith Farrell - Managing Director.
My experience from start to finish with…
My experience from start to finish with Mini has been faultless. Charlotte Evans, was very kind and friendly with excellent product knowledge. She guided me on the right car for me, and explained all information prior to my final choice. John and Charlotte both had great sales skills and experience, allowing me to make the right choice for me.
September 9, 2021
Reply from Sytner Group - Sytner Swansea MINI
Good Afternoon Miss Jones, I’m delighted to read your kind words about Sytner Swansea and especially the service received from Charlotte. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, Keith Farrell - Managing Director.
Lewis was a fantastic person to deal…
Lewis was a fantastic person to deal with and arranged everything to meet my requirements.
So in love with my new mini!
September 7, 2021
Reply from Sytner Group - Sytner Swansea MINI
Good Afternoon Emily, I’m delighted to read your kind words about Sytner Swansea and especially the service received from Emily. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, Keith Farrell - Managing Director.
An excellent experience
Everything about changing my Mini has been excellent, I cannot speak highly enough of the dealership at Swansea. From my first phone call to getting my new Clubman has been beyond my expectations and that has been due to the excellent service I have received. I have had contact (mostly by phone)with 4 out of what I believe are 5 people who work in that showroom and all of them were most helpful. The Manager more than met my needs and my expectations treating me with great respect and the personal delivery that he arranged through his Sales Executive was brilliant, 100% no less. I wish I lived nearer and could use their services for my future needs. This is the second Mini I have bought through Sytner and this purchase has been as near to a perfect experience as there could be, demonstrating how a good dealership can be run and make every difference to customer satisfaction and love of the vehicle purchased.
September 3, 2021
Reply from Sytner Group - Sytner Swansea MINI
Good Afternoon Dr Standeven, I’m delighted to read your kind words about Sytner Swansea and especially the service received from the team in MINI. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, Keith Farrell - Managing Director.
Very disappointed
Booked a test drive for mini, impossible to park at allocated time. Had to wait 46 minutes after discussion of mini required then cost of car with a cash payment which was told to salesperson. They were only interested in getting us to take out finance which we did not want left very disappointed. Went to another mini dealership which was £4048 cheaper for exactly the same car
August 29, 2021
Unprompted review
Reply from Sytner Group - Sytner Swansea MINI
Good afternoon Michael, I am disappointed to read your review and would like to understand the detail so I can investigate and respond. If you would like to direct message me at keithfarrell@sytner.co.uk. Kind regards, Keith Farrell, Managing Director
Reply from Sytner Group - Sytner Swansea MINI
Good Afternoon Chris, I’m delighted to read your kind words about Sytner Swansea and especially the service received. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, Keith Farrell - Managing Director.
Excellent service from start to finish
Excellent service from start to finish, for a particularly smooth purchase experience, very ably assisted by Lewis Broad. Lewis went the extra mile in ensuring the car was in prime condition when we came to pick it up, and that the paperwork was dealt with efficiently, and explained clearly to us at all stages
August 23, 2021
Reply from Sytner Group - Sytner Swansea MINI
Good Afternoon Julia, I’m delighted to read your kind words about Sytner Swansea and especially the service received from Lewis. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, Keith Farrell - Managing Director.
Great experience, again!
Cannot recommend Sytner Swansea Mini enough! The whole team were very helpful and made the whole experience stress free. Lewis went above and beyond - from videos of the car pre-purchase to phone calls & emails checking that everything was okay after purchasing my new Mini.
August 14, 2021
Reply from Sytner Group - Sytner Swansea MINI
Good Afternoon, I’m delighted to read your kind words about Sytner Swansea and especially the service received from Lewis. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, Keith Farrell - Managing Director.
Impressive sales professionalism and attitude.
My wife and I were very impressed with the professionalism and attitude of your Sales Executive Tara Bowen. Her friendliness and support were a great comfort and we felt at ease during the whole selling process. We would have no qualms in recommending Sytner Swansea for buying a Mini. Thank you very much.
August 13, 2021
Reply from Sytner Group - Sytner Swansea MINI
Good Afternoon Terry, I’m delighted to read your kind words about Sytner Swansea and especially the service received from Tara. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, Keith Farrell - Managing Director.
Outstanding Service
Our Salesman Lewis was fantastic and having seen the car online on Tuesday I was driving it away on Saturday. Great experience.
August 8, 2021
Reply from Sytner Group - Sytner Swansea MINI
Good Afternoon Miles, I’m delighted to read your kind words about Sytner Swansea and especially the service received from Lewis. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, Keith Farrell - Managing Director.
Great service.
August 3, 2021
Reply from Sytner Group - Sytner Swansea MINI
Good Afternoon Sarah, I’m delighted to read your kind words about Sytner Swansea and especially the service received. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, Keith Farrell - Managing Director.
5 Star service from Lewis
5 Star service from Lewis.....
Bought a Mini Cooper S from Lewis at the Swansea dealership, and I have to say well done👏👏, it was a pleasure to deal with him and all other members of the team that we encountered, he was knowledgeable, professional, he listened to us & then knew exactly what our requirements were, found the models that were available, and arranged the delivery of the chosen car from Tamworth. I was kept updated at all times
I couldn't be happier.
I had been to this dealership some years previously for servicing & my experience wasn't so great.
July 28, 2021
Reply from Sytner Group - Sytner Swansea MINI
Good Afternoon Mrs Davies, I’m delighted to read your kind words about Sytner Swansea and especially the service received from Lewis. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, Keith Farrell - Managing Director.
Bought a new mini
We recently purchased a new mini our advisor was Tara Bowen really helpful and friendly, she answered all our questions and was very informative. When we decided on our mini Tara
Kept us informed of its progress all the way and after delivery phoned a couple of days later to check how things where. Would definitely come back again a really pleasant experience and really happy with our new car😁 excellent service
July 28, 2021
Reply from Sytner Group - Sytner Swansea MINI
Good Afternoon John, I’m delighted to read your kind words about Sytner Swansea and especially the service received from Tara. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, Keith Farrell - Managing Director.
Excellent Service received
Excellent Service received. Charlotte Evans was brilliant, in securing a vehicle for us from another Sytner location and kept us fully informed throughout.
July 23, 2021
Reply from Sytner Group - Sytner Swansea MINI
Good Afternoon, I’m delighted to read your kind words about Sytner Swansea and especially the service received from Charlotte. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, Keith Farrell - Managing Director.
Reply from Sytner Group - Sytner Swansea MINI
Good Afternoon Ceri-Ann, I’m delighted to read your kind words about Sytner Swansea and especially the service received from Lewis. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, Keith Farrell - Managing Director.
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