Sytner Group - Sytner Wolverhampton BMW Reviews 

dealt with Tom Hawthorne, sold me 3 cars now!
great experience, went really smooth

I had regular updates on the progress of the sale. My car was ready for pick up as arranged. Everything to do with the purchase was explained to me and taken stage by stage so that I understood the process.
I was shown all the changes from my old car and felt comfortable to ask as many questions as I liked.
I was reassured that if I needed to come back to go through some of the controls again that it would not be a problem

I have been a customer of Rybrook and Sytner for many years and have always found the staff extremely helpful and friendly. The showroom is always immaculate and welcoming. I would especially like to mention Matt and Sam who are part of the sales team for looking after me so professionally over the years. It's been a pleasure doing business with the dealership at Wolverhampton.

So I called up to book my car in for a repair I left a voicemail and asked someone to call me back that was early morning.
I called again in the afternoon because nobody had called me back.
Waited on the telephone then it went dead called back again and was put through to someone else then got cut off again.
I called back again and told the woman what happened and I was a new customer and thought the service wasn’t great, she replied that she would get the service manager to call be back that was over a week ago and still no call.

Not repair my car on time take 6 days half hour job and end up dmage my car not fix it,
After finishing job I find 2 problems and in my car and she never telling me when I pick up my car and after I went back try to telling me it was been like this before .

Marie on reception very friendly & I enjoyed a good yarn.

Matt was very helpful coming in on his day off to help with my warranty claim.

Was extremely happy that Ashley agreed to pay the shortfall that my warrantee company wrongly refused to pay.

After viewing a 22 Reg BMW K1600 at there Wolverhampton Dealership I agreed to purchase and duly left a deposit.

We agreed a collection date of the following week to give them time to carry out a Pre-Delivery service and inspection.

When I collected the Bike they had damaged a £500 accessory that was working prior to them carrying out the service.
They have refused to either carry out the repair themselves or pay for a specialist.

You would think going to a Main Dealership they would have a strong focus on customer service, not the case I'm afraid at Wolverhampton Rybrook.

Buying a new Bike should be an enjoyable experience, what a shame you just can't take anything for granted.

This is the second time i have sent my car in for some work and its the second time they have damaged my car. First time i eventually got them to agree to repairing body damage to my vehicle, for which i had to return back due to the disgusting paint job they did for them to re do- second time sent it in and they damaged driver side control panel leaving it to hang off the driver seat, not agreeing liability to damages. I dealt with a member of staff called WILLIAM STONE, who was utterly rude on the phone not letting me get my word in at all! Do not send your car here they do not accept damages and are rough with handling your car. Such a poor representation of bmw

I am a trade account holder, I ordered some parts on a Thursday from Stuart and was suppose to collect them on Saturday. I arrive on Saturday and the parts have been left on quote. I re ordered them on Saturday from collection on Wednesday and I have been told there not ready to collect till the following day on Thursday. As a business owner I have been very disappointed in the service provided by Mark and Stuart from the parts department as it has affected my business of being a garage owner having to let customers down due to an established business who can not carry out simple duties and tasks they are required to do. Will never be using them again and would gladly be closing my trade account with them and opening up somewhere else due to lack of customer service skills. Very poor customer service skills and rude staff be aware.

Excellent customer service from start to finish from Steve Turner at Rybrook Wolves. They made the entire experience worry free and listened to my requirements ensuring everything was delivered. Nothing was too much for them and they always made us feel welcome and kept us up to date. I cannot recommend them highly enough especially Steve!

18/7/23
Called into the very quiet reception today at approx 14.45hrs, only 2 other male customers present sitting down and chatting.
2 receptionists on the desk, one greeted me.
I asked if there were any black automatic X1 motors available.
She kindly rang and asked a salesman who replied he didn't know out of 3 available X1s, if the black one was automatic transmission.
I was told to look outside on the pitch, bearing in mind it was raining very heavily and the cars I was interested were not under a canopy.
There was no offer to sit down until the rain stopped, no offer of a salesman to assist with an umbrella, in fact just NIL customer service whatsoever.
I'm a retired female nurse with 45 years service and was going to treat myself. I certainly intend to but NOT at Rybrook Wolverhamptom.....Shame on you!

What can I say, the service you get from Rybrook Wolverhampton is worth every penny you pay for their amazing cars, all the staff are friendly welcoming and always offer you a drink throughout, Jason Westbury is amazing so helpful so understanding to your every need, every tiny little detail nothing is too much for him to make your experience truly special you forget your parting with your money, constant updates, Jason Bailey was just as friendly, they make you feel like your the best customer they’ve ever had lol I am over the moon with my purchase and the high standard you get from here is first class

Sent me a price to pre authorise which i did. Arrived to collect my vehicle and bill had increased by £140. I was told that there was an error and if i wanted my car back i had to accept the higher charge. Absolutely zero customer service and i will be changing my future work to another dealer. Well done guys you have lost all of my future work over £140.

I have always used Bmw and I must say that the service I have received from Rybrook BMW Wolverhampton has always been first class.
I would like to take this opportunity to thank Simon and the team for all the good service they have provided over the past few years, they are always very pleasant, polite, helpful and understanding. Unfortunately I am moving out of area now and will miss dealing with Simon at Rybrook Wolverhampton.
5 star ⭐️ service all round.

Fantastic service from first enquiry to picking my car up, Jason Wellbury made buying a car very easy, nothing was a problem and what i asked he did without any problems, I have bought plenty of cars in the past but this experience was by far the best, thank you Jason

Unbelievably rude bmw technician by the name of Will. Snatched and ripped paperwork from me, while I was trying to read it.
Don't you ever treat customers like that.

Great customer service at Rybrook BMW. Especially great service from Christian who recently sold me my 1 series. No faults at all. Ordered over email/phone with Christain as I could not get to the branch. Always pleasant to speak with and couldn't do enough to get me what I wanted and at the price I wanted. When there were problems with the manufacture of the car, I was told about them immediately and kept up to date with the order process. Staff always seem happy to see you and can't do enough for you - would 100% recommend this branch.

My first time dealing with this dealership and my salesperson James was fantastic to deal with I would definitely recommend dealing with him and would definitely contact James again when I next consider buying a BMW again

Appalling aftersales from Rybrook Wolverhampton. I took my Mini in for a minor issue to be fixed under warranty. They kept it all week, during which time they used it to run errands (they thought they had unplugged the dash cam, which in itself suggests they're trying to hide something - but what they didn't realise they had only unplugged the rear camera feed, so I had all the recordings of them using it to run errands). The car is also fitted with a tracker and I have logs of every journey it made while in their 'care'.

In the week they had it, the job they did took just 15 minutes labour - and it didn't even resolve the issue.

To top it all, while it was in I asked several times for Sales to value it for possible part exchange for a new model - and to this day nobody has bothered to contact me.

Bought my fourth car from Rybrook Wolverhamton and wouldnt go anywhere else. Total service from Jason Westbury and the team. As always the car presented beautifully, all I could have asked for. Worth the journey and passing other BMW dealers to get there. Customer focussed service at its best.