Another great experience at MINI Worcester. Pete looked after me again while the car was in for its MOT and brake fluid service. As always, he was friendly, helpful and kept me updated throughout... See more
Location
Switch locationWainwright Road, Knightsbridge Park, WR4 9FA Worcester, England, GB
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Bought my car from Sytner Worcester two years ago before moving locally. I received excellent service at the time and again on 14th August when I booked in for this year’s inspection/MOT. Everything w... See more
Company replied
Booked in online , left car there in the morning, they send a video report though pm it was clear and precise , car collected later pm . There was also a tracking app to follow the cars progress. Tom... See more
Company replied
The MOT etc were easy to book. Communications before the day good. On the days I was supported by Thomas Kelly who was friendly polite and respectful. He informed me about the whole process, what to... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Wainwright Road, Knightsbridge Park, WR4 9FA, Worcester, England, United Kingdom
- 01905459600
4.5
Excellent
295 reviews
Asks customers to review
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I'm still waiting for my refund now....
I'm still waiting for my refund now....
Paid a £99 reserve fee for an approved used car. In the end, I chose not to purchase as it wasn't the right spec. Informed the agents but I still have not received the refund. The agents don't seem to care.
November 3, 2025
Unprompted review
Fantastic service as always sort any problems
Fantastic service as always
Fantastic service department
Can’t fault them
Big Thanks to Thea
November 21, 2025
Unprompted review
May use AI-assist with repliesRead more
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Service was completed in a timely manor
Your service representative was very professional, explained everything clearly and most importantly listened to what I had to say about the length of time it was going to take to carry out the service. Main criticism was being told that the car wouldn’t be ready in the 3 hours I had been informed initially when I made the booking. I had chosen to drop off the car and collect later, only to be told that the car wouldn’t be ready for some 7 hours later in the day, this I found very annoying. Fortunately the service receptionist addressed my concern and managed to get my car ready for collection much earlier than what was first communicated to me on arrival at the garage. The business really needs to stick to the time that they have promised the car to be ready for collection, not change without understanding the consequences and impact on the customer.
November 25, 2025
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Dear Malcolm, thank you for your detailed feedback. We are pleased to hear that our service representative was professional and attentive to your concerns. However, we sincerely apologise for the inconvenience caused by the delay and the change in the collection time. We understand how important it is to honour the original timeframes given and appreciate your patience in this matter. Your comments are invaluable in helping us improve the overall customer experience. Kind regards, Sytner Worcester BMW.
Poor communication
Poor communication. Dropped car off at 8.15am. Video from technician at 10am explaining works. Call to you at 12.00 and confirmed ready anytime after 1pm. Went to collect at 3pm and not ready, and had to wait until 3.45pm for car to be finally ready!
November 25, 2025
Unprompted review
Great personal service and a really…
Great personal service and a really good deal
November 24, 2025
Unprompted review
My BMW Purchase
Working with Jordan Lindsay and Courtney Cook made my car purchase easy and carefree. Courtney kept me updated on the process from start to finish, and took the extra step to ensure customer satisfaction in helping me register with MyBMW.
November 11, 2025
Reply from Sytner Group - Sytner Worcester BMW
Dear T Hunt, Thank you very much for your kind words. We are delighted to hear that Jordan Lindsay and Courtney Cook made your car purchase straightforward and enjoyable. It’s wonderful to know Courtney’s updates and assistance with MyBMW registration helped provide a seamless experience. Your satisfaction is very important to us, and we truly appreciate you taking the time to share your positive experience with Sytner Worcester BMW. We hope you enjoy your new vehicle for many miles to come. Best wishes, Sytner Worcester BMW Team
Too much red tape and taking for ever…
Too much red tape and taking for ever to sort.
November 8, 2025
Reply from Sytner Group - Sytner Worcester BMW
Dear David, Thank you for your feedback. We apologise that your experience felt hindered by excessive red tape and delays. We appreciate how frustrating this can be and understand the importance of a smooth and efficient process. We would like to invite you to contact our Head of Business, Shangi Bogle, at shangibogle@sytner.co.uk, who would be pleased to discuss your concerns further and ensure your experience is improved in the future. Kind regards, Sytner Worcester BMW Team
Excellent service and so very…
Excellent service and so very profesdional and knowledgeable. Thank you love my BMW.
November 11, 2025
Reply from Sytner Group - Sytner Worcester BMW
Dear Sarah, Thank you ever so much for your kind words and wonderful review. We are delighted to hear that you found our service professional and knowledgeable. It’s always a pleasure to know our customers are happy with their BMW and the experience they receive at Sytner Worcester. Your satisfaction means a great deal to us, and we truly appreciate you taking the time to share your positive feedback. Enjoy every moment with your BMW! Best wishes, The Sytner Worcester BMW Team
Great customer service
November 7, 2025
Andy Bull sales executive was very…
Andy Bull sales executive was very helpful and made the process of changing cars non stressful. There were a couple of things that would have been useful to know up front , ie the Car Tax amount , otherwise all good
November 1, 2025
Reply from Sytner Group - Sytner Worcester BMW
Dear Mary, Thank you very much for your kind words and for taking the time to share your experience with Andy Bull and the team at Sytner Worcester BMW. We’re delighted to hear that Andy made the process of changing cars straightforward and stress-free for you. We appreciate your feedback regarding the Car Tax information and are pleased that, aside from this, everything met your expectations. It’s wonderful to know you had a positive experience with us. Best wishes, Sytner Worcester BMW Team
Just excellent from start to finish
Just excellent from start to finish, great communications, friendly and easy people to deal with. Courtney in sales was my primary point of contact and was super helpful but the whole team were great - Jolie, Jordan and even big boss Marvin - how car dealers should be when you need a new car
September 29, 2025
Reply from Sytner Group - Sytner Worcester BMW
Thank you for your glowing review, Simon. We are delighted to hear that you had an excellent experience at Sytner Worcester BMW. Our team takes great pride in providing top-notch customer service, and we are thrilled that Courtney, Jolie, Jordan, and Marvin were able to make your car-buying journey a smooth and enjoyable one. We strive to uphold the highest standards in the industry, and it is an honour to know that we have met your expectations. Thank you for choosing Sytner Worcester BMW.
GREAT SERVICE FROM COURTNEY
October 7, 2025
Reply from Sytner Group - Sytner Worcester BMW
Thank you for taking the time to leave us a 5-star review, Mr Hughes. We are delighted to hear that you received great service from Courtney at Sytner Worcester BMW. Our team takes pride in providing exceptional customer service and we are glad that Courtney was able to meet your expectations. We will make sure to pass on your kind words to her. Thank you for choosing Sytner Worcester BMW and we hope to see you again in the future.
Buying my new car
From the initial meeting with Jas he made the whole experience so easy and listened to what I wanted. From the test drive to the handover was made so easy.
October 7, 2025
Reply from Sytner Group - Sytner Worcester BMW
Thank you for taking the time to leave such a positive review, David. We are delighted to hear that Jas provided you with a seamless and enjoyable experience at Sytner Worcester BMW. Our team strives to listen to our customers' needs and make the car buying process as easy as possible. We are glad that you were able to test drive and receive your new car with ease. Thank you for choosing Sytner Worcester BMW and we hope to see you again in the future.
Buying a new car
Great offer and super service and support in purchasing a new vehicle.
October 7, 2025
Reply from Sytner Group - Sytner Worcester BMW
Thank you for your glowing review, Massimo! We are delighted to hear that you had a great experience at Sytner Worcester BMW. Our team takes pride in providing exceptional service and support to our customers, especially when it comes to purchasing a new vehicle. We are thrilled that our offer met your expectations and that you were satisfied with our level of service. It was a pleasure to have you as our customer and we hope to see you again in the future. Thank you for choosing Sytner Worcester BMW.
Fantastic experience
I was invited to the sales event, my requirements were discussed, I didn’t feel pressured at any point, we found a vehicle and I was kept informed throughout the process up to collection of my vehicle. All the controls were discussed on collection, and I was helped with updating my BMW app for the change of car.
September 21, 2025
Reply from Sytner Group - Sytner Worcester BMW
Thank you for taking the time to leave us a 5-star review, Mrs Samantha Pegg. We are delighted to hear that you had a positive experience at our sales event and that our team was able to find the perfect vehicle for you. We pride ourselves on providing a pressure-free environment for our customers and ensuring that they are well-informed throughout the entire process. It's great to know that you were satisfied with the level of communication and assistance you received. We hope you enjoy your new BMW and we are always here to help with any updates or questions you may have. Thank you for choosing Sytner Worcester BMW.
Very smooth handover
Very smooth handover, no complaints at all. Sub very good at communicating throughout.
October 5, 2025
Reply from Sytner Group - Sytner Worcester BMW
Thank you for taking the time to leave us a 5-star review, Chris. We are delighted to hear that your handover experience at Sytner Worcester BMW was smooth and that our team member was excellent at communicating with you throughout. We always strive to provide our customers with the best service possible, and it is an honour to know that we have met your expectations. We appreciate your support and look forward to serving you again in the future. Thank you for choosing Sytner Worcester BMW.
Great customer service
The best service I’ve ever received. I honestly can’t thank Richard in sales enough. His customer care and polite nature and talking me through everything from beginning to end. Always a phone call away if i had any questions. When I went to pick up my car he had time to give me a detailed guide of what the car had to offer and show me all the controls inside made sure I was happy. I would totally recommend this garage and definitely Richard. This is the 2nd car I’ve had from here and honestly wouldn’t go anywhere else
September 16, 2025
Reply from Sytner Group - Sytner Worcester BMW
Thank you for taking the time to leave such a glowing review. We are delighted to hear that you had the best service experience at Sytner Worcester BMW. Our team takes great pride in providing exceptional customer care, and we are thrilled that Richard in sales went above and beyond to ensure your satisfaction. We appreciate your loyalty and trust in us for your second car purchase. We look forward to welcoming you back for all your future automotive needs. Thank you for choosing Sytner Worcester BMW.
First class salesman
First class salesman, very good product knowledge and not pushy at all.
Can’t fault the service 10/10
September 15, 2025
Reply from Sytner Group - Sytner Worcester BMW
Thank you for your kind words, Phittawan. We are delighted to hear that you had a positive experience with our salesman at Sytner Worcester BMW. Our team takes great pride in providing excellent service and product knowledge without being pushy. We are glad that you felt comfortable and well-informed during your visit. Your satisfaction is our top priority and we are honoured to have received a 10/10 rating from you. We look forward to serving you again in the future.
First class service
First class service. Subaan Baig went above and beyond expectations to help with the purchase of my M2. A five star experience
September 20, 2025
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Thank you for taking the time to leave us a 5-star review, Ros. We are delighted to hear that you had a first-class experience at Sytner Worcester BMW. Our team takes great pride in going above and beyond for our customers, and we are glad that Subaan Baig was able to assist you with your M2 purchase. We appreciate your kind words and look forward to providing you with exceptional service in the future. Thank you for choosing Sytner Worcester BMW.
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