Another great experience at MINI Worcester. Pete looked after me again while the car was in for its MOT and brake fluid service. As always, he was friendly, helpful and kept me updated throughout... See more
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Location
Switch locationWainwright Road, Knightsbridge Park, WR4 9FA Worcester, England, GB
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Quick, easy and friendly service by Thomas and the team, especially as my work was covered under warranty. I was kept updated and had the vehicle returned quickly; thank you for all your help Thomas a... See more
Booked in online , left car there in the morning, they send a video report though pm it was clear and precise , car collected later pm . There was also a tracking app to follow the cars progress. Tom... See more
Company replied
Bought my car from Sytner Worcester two years ago before moving locally. I received excellent service at the time and again on 14th August when I booked in for this year’s inspection/MOT. Everything w... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Wainwright Road, Knightsbridge Park, WR4 9FA, Worcester, England, United Kingdom
- 01905459600
4.5
Excellent
303 reviews
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Quick, easy and friendly.
Quick, easy and friendly service by Thomas and the team, especially as my work was covered under warranty. I was kept updated and had the vehicle returned quickly; thank you for all your help Thomas and the team.
September 4, 2026
Unprompted review
May use AI-assist with repliesRead more
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Very efficient and attentive
Very efficient and attentive. Problem resolved without any issues.
September 11, 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Dear Rebecca, Thank you very much for your kind words. We are delighted to hear that you found our service efficient and attentive, and that your problem was resolved smoothly without any issues. Your feedback is greatly appreciated and serves as a wonderful encouragement to our team. It is always our aim to provide a seamless experience for all our customers. We look forward to welcoming you back to Sytner Worcester BMW in the future. Kind regards, The Sytner Worcester BMW Team
Quick service
September 10, 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Thank you very much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that you experienced quick service at Sytner Worcester BMW. Our team always aims to provide efficient and friendly assistance, ensuring that every visit is as smooth as possible. Your positive feedback is greatly appreciated and motivates us to maintain our high standards. We look forward to welcoming you back in the future.
Very friendly team helpful and…
Very friendly team helpful and efficient 10 out of 10
September 10, 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Dear Karen, Thank you ever so much for your wonderful review. We’re delighted to hear that our team at Sytner Worcester BMW was friendly, helpful, and efficient during your visit. Your kind words and a perfect 10 out of 10 rating truly mean a lot to us. It’s always our aim to provide an outstanding experience for everyone who walks through our doors. We look forward to welcoming you back again in the future. Warm regards, The Sytner Worcester BMW Team
Brake repair
My car was taken on time and a good job done, and I was looked after by Tom Kelly and he kept me informed
September 10, 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Dear D Holloway, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Tom Kelly provided you with excellent care and kept you well informed throughout the process. It is always our aim to ensure that our customers feel looked after and receive a high standard of service. Your positive feedback means a great deal to us, and we look forward to welcoming you back to Sytner Worcester BMW in the future. Kind regards, The Sytner Worcester BMW Team
The worst BMW dealer in the UK
The worst BMW dealer in the UK. Poor customer service, massively overpriced cars, service. Selling second cars for prices like brand new. Avoid this address.
September 11, 2026
Unprompted review
First class service from Tom
First class service from Tom, excellent communication. Went out of his way to help me.
September 8, 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Dear Adrian, Thank you very much for your kind words. We are delighted to hear that Tom provided you with first-class service and excellent communication throughout your experience. It’s wonderful to know he went out of his way to assist you. Your feedback is greatly appreciated and serves as a wonderful encouragement for the whole team. We look forward to welcoming you back to Sytner Worcester BMW in the future. Best wishes, The Sytner Worcester BMW Team
Honest reviews
I feel it’s important to leave an honest review of my experience purchasing my brand new BMW. This being my 7-8 new car from BMW / Mini over the last few years.
I chose Sytner Worcester because I had previously had a very positive experience with Sytner, so I had every reason to expect the same high standard this time. Unfortunately, that simply hasn’t been my experience.
From the day I first saw the car I’d remarked on marks on the paint work which would be addressed before I collected it the following week, so I drove over to collect the car, only to see once they did the big un-vailing only to see the issues with the paintwork which I’d previously pointed out were still very noticeable so I immediately told them even tho I was assured these had been rectified but imho nothing had been done and to my anger it hadn’t been rectified at all so they proceeded to take the car around to the area where they address body work, then an hour later bought it back to the front of the dealership in the daylight it looked amazing yet when I got the car home the marks were still there. To be fair, the dealership subsequently accepted responsibility and agreed to rectify the paintwork, which I appreciate.
However, I collected the car again yesterday after another three days with them working on removing the marks which apparently was bird mess?? , and even then, there were still minor issues that needed to be addressed before I could actually drive away.
And this is where I feel the real problem lies.
“In my opinion, if a brand-new car is sitting in a BMW showroom waiting to be collected by a customer, it should be showroom ready — full stop.
I don’t believe customers should have to point out problems, return the car, wait for things to be rectified and then still find issues when they come back to collect it it’s appalling to say the least.
There seems to be an attitude in some dealerships of “we’ll sort it when we sell it.” Personally, I think that is completely the wrong approach.
If you are asking a customer to spend a considerable amount of money on a brand-new BMW, then the preparation and attention to detail should reflect that. The car should be thoroughly checked, prepared and presented to an exceptionally high standard before the customer ever arrives to collect it.
Buying a new car should be an exciting experience. You should arrive, see your new car looking absolutely immaculate, get in and drive away feeling that every detail has been taken care of.
Instead, my experience has been one of having to identify issues myself and then repeatedly return to have them dealt with.
I don’t expect the impossible, and I understand that occasionally something can be missed. What I do expect, however, is ‘’pride in the product being sold and respect for the customer who is paying for it.”
BMW is a premium brand, and customers paying premium prices should receive a premium level of service.
Ultimately, this isn’t really about a few marks on paintwork or minor issues. It’s about “standards, attention to detail and the attitude towards the customer.”
If a dealership genuinely wants customers to respect and value the products they sell, then they need to show that they respect the customer who is paying for them.
I hope Sytner take this review in the constructive spirit intended, because I genuinely believe the experience could and should have been so much better. While I was in the showroom I pointed out numerous cars with the same marks on in the showroom, I understand whilst cars out side may get marks on etc but definitely not on the showroom floor those cars should be perfect in every way
September 7, 2026
Unprompted review
Another Great Experience
Another great experience at MINI Worcester.
Pete looked after me again while the car was in for its MOT and brake fluid service. As always, he was friendly, helpful and kept me updated throughout. Everything was handled smoothly and professionally. Really appreciate the consistently excellent customer service from Pete and the team.
Thanks again!
September 5, 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Dear Yasser, thank you very much for your lovely review. We’re delighted to hear that Pete and the team provided you with consistently excellent service during your recent visit. It’s wonderful to know that you felt well looked after and kept informed throughout the MOT and brake fluid service. Your kind words mean a lot to us, and we truly appreciate your continued support. We look forward to welcoming you back to MINI Worcester in the future. Thanks once again!
BMW first classVery happy with our service
Very happy with our service , we had lovely lad called Ben and then a young lady called Courtney and a little help from Louis all lovely
September 1, 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Dear Nigel, Thank you ever so much for your lovely kind words. We’re absolutely delighted to hear you had such a positive experience with Ben, Courtney, and Louis. It’s wonderful to know our team made your visit enjoyable and memorable. We truly appreciate you taking the time to share your feedback and for choosing Sytner Worcester BMW. Should you ever require any assistance in the future, we’ll be more than happy to help. Wishing you all the best with your vehicle! Kind regards, The Sytner Worcester BMW Team
Excellent customer service from the…
Excellent customer service from the team. Clear and transparent process, very smooth from the initial test drive, ordering the new vehicle to collection. Oscar and Guy supported us throughout!
September 3, 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Dear Kerry, thank you very much for your kind words and positive feedback. We’re delighted to hear that the entire process, from the initial test drive to collection, was smooth and transparent. Oscar and Guy will be pleased to know they provided the support you needed throughout. It’s always our aim to deliver excellent customer service, and your review truly honours the efforts of the team. We hope you are thoroughly enjoying your new vehicle. Best wishes from everyone at Sytner Worcester.
Needed car to be ready for a certain…
Needed car to be ready for a certain time and it was
September 2, 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Dear Diane, Thank you very much for your kind words. We are delighted to hear that your car was ready exactly when you needed it. At Sytner Worcester BMW, we strive to provide a reliable and efficient service for all our customers, and it is wonderful to know we met your expectations. Your feedback is greatly appreciated and serves as a great encouragement to our team. We look forward to assisting you with any future motoring needs you may have. Kind regards, Sytner Worcester BMW Team
Really good service from mini and bmw
September 2, 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Dear Emily, Thank you ever so much for your kind words and for taking the time to share your positive experience with both MINI and BMW at Sytner Worcester. We are delighted to hear that you found the service to be really good. Your feedback is greatly appreciated and truly motivates our team to continue delivering the highest standards. It’s always wonderful to know our efforts are making a difference. We look forward to welcoming you back again soon. Best wishes, The Sytner Worcester BMW Team
All the Staff I dealt with were…
All the Staff I dealt with were courteous and efficient, I was kept informed of the work to the car, and it was carried out within the advised timescale.
September 1, 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Dear Ian, thank you very much for your kind words and positive feedback. We are delighted to hear that our team were courteous and efficient throughout your experience, and that you were kept well informed during the process. It’s always our aim to complete all work within the advised timescale, so it’s wonderful to know we met your expectations. Your support means a great deal to us, and we look forward to assisting you with your BMW in the future. Warm regards from everyone at Sytner Worcester BMW.
Reply from Sytner Group - Sytner Worcester BMW
Dear Rosie, Thank you ever so much for your kind words and for taking the time to leave us a five-star review. We’re delighted to hear that you found the entire experience super easy and enjoyed the friendly nature of our team. It’s always our aim to provide excellent service and a welcoming atmosphere, so your feedback truly means a great deal to us. We very much look forward to welcoming you back to Sytner Worcester BMW in the future. Best wishes, The Sytner Worcester BMW Team
First class communication throughout…
First class communication throughout the process and given sensible advice on what was required to improve the vehicle. Plus the care and attention shown by the technicians.
August 27, 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Dear Frank, thank you very much for your kind words and for taking the time to share your experience with Sytner Worcester BMW. We are delighted to hear that our communication met your expectations and that you found the advice provided both sensible and helpful. It is wonderful to know that the care and attention from our technicians stood out to you. Your feedback means a great deal to us, and we truly appreciate your support. We look forward to welcoming you again in the future.
Excellent service from Peter.
August 27, 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Dear Miss Pearson, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Peter provided you with excellent service during your visit to Sytner Worcester BMW. It is always our aim to ensure that every customer feels valued and well looked after. Your positive feedback truly means a lot to us and encourages the whole team to continue delivering the best possible service. We look forward to welcoming you again in the future. Kind regards, Sytner Worcester BMW Team
Team really helpful
Team really helpful, got the car I wanted with minimal fuss. If I need customer support I now I’ll get the level of service I expect.
August 28, 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Dear John, Thank you very much for your kind words and positive feedback. We are delighted to hear that our team made the process straightforward and helped you secure the car you wanted with minimal fuss. It is wonderful to know you feel confident in the level of customer support we provide. Your satisfaction means a great deal to us, and we truly appreciate you taking the time to share your experience. We look forward to assisting you again in the future. Best regards, Sytner Worcester BMW Team
Good customer service.
Booking the service was straightforward and the service advisor kept me fully informed as to the cars' health check and when the car was ready for collection.
Happy to accommodate my changed requirements for car drop off and collection times. Car sparkled, following its complimentary wash and vacuum.
August 26, 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Thank you very much for your kind words and positive feedback. We are delighted to hear that the booking process was straightforward and that our service advisor kept you well informed throughout. It’s great to know we could accommodate your changed requirements and that you were pleased with the care taken during your car’s health check and complimentary wash and vacuum. Your satisfaction is very important to us, and we look forward to welcoming you back at Sytner Worcester BMW in the future.
Don't use the MyBmw app to book a service
I booked the service online using the MyBmw app. I received a confirmation email. When I arrived at reception they had no trace of the booking. Although the service was carried out, it was at the end of the day. You had the car for over 7 hours to carry out a half an hour oil change .
August 25, 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Dear Colin, We apologise for the inconvenience you experienced with your booking at Sytner Worcester BMW. It is disappointing to hear that your appointment was not recognised upon arrival and that your car was with us for an extended period for a simple oil change. We appreciate your feedback as it highlights areas where our service can improve. Thank you for bringing this to our attention, and we hope to provide a smoother experience in the future. Kind regards, Sytner Worcester BMW Team
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