Booked in online , left car there in the morning, they send a video report though pm it was clear and precise , car collected later pm . There was also a tracking app to follow the cars progress. Tom... See more
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Location
Switch locationWainwright Road, Knightsbridge Park, WR4 9FA Worcester, England, GB
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Bought my car from Sytner Worcester two years ago before moving locally. I received excellent service at the time and again on 14th August when I booked in for this year’s inspection/MOT. Everything w... See more
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The MOT etc were easy to book. Communications before the day good. On the days I was supported by Thomas Kelly who was friendly polite and respectful. He informed me about the whole process, what to... See more
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Straightforward MOT while I waited - nothing more, nothing less. Tom his usual self: efficient, cheerful and helpful. Complimentary wash appreciated. Found the background music mildly intrusive - wo... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Wainwright Road, Knightsbridge Park, WR4 9FA, Worcester, England, United Kingdom
- 01905459600
4.5
Excellent
292 reviews
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Mot & Service
Very satisfied with work carried out, we were kept informed of what was being done during the day and when vehicle was ready for collection.
We dealt with Tom Kelly who as usual was excellent dealing with any queries we had. He takes time to explain things, nothing is too much trouble for him.
Very satisfied with our dealings with all at the dealership.
May 18, 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Dear John, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Tom Kelly provided excellent service and kept you well informed throughout. It’s wonderful to know that you felt supported and that nothing was too much trouble. Your satisfaction means a great deal to all of us at Sytner Worcester BMW, and we look forward to assisting you again in the future. Best regards, The Sytner Worcester BMW Team
Reply from Sytner Group - Sytner Worcester BMW
Dear Marc, Thank you ever so much for your kind words and fantastic review. We are delighted to hear that you found our staff and service to be great. It is always our aim to provide a welcoming and professional experience for all our customers. Your positive feedback truly means a lot to the entire team here at Sytner Worcester BMW. We look forward to welcoming you back in the future and continuing to provide the high standard of service you expect. Best wishes, The Sytner Worcester BMW Team
A nice Relaxing Atmosphere for your…
A nice Relaxing Atmosphere for your Clients to still be able to work from, with an excellent choice of Refreshments.
I hardly notice the time had gone so quickly.
May 11, 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Dear Chris, Thank you very much for your kind words. We are delighted to hear that you found the atmosphere relaxing and conducive to working comfortably. It’s wonderful to know that our selection of refreshments added to your experience and helped the time pass quickly. Your feedback is greatly appreciated, and it’s always a pleasure to welcome clients who value a calm and pleasant environment. We look forward to seeing you again soon. Best wishes, The Sytner Worcester BMW Team
Sam was my point of contact and she…
Sam was my point of contact and she explained everything and kept me informed. I don’t like having to book centrally but they will put you through if asked. It is difficult to get a courtesy car and I booked a waiting appointment as I live on my own but was able to get a lift anyway. The car was cleaned and everything went well
May 20, 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Dear Angela, Thank you for your kind words and for taking the time to share your experience with us. We’re pleased to hear that Sam was able to keep you informed throughout and that you felt well supported, especially with the lift arranged. We appreciate your understanding regarding the courtesy car availability and booking process. It’s great to know the car was cleaned to your satisfaction and that everything went smoothly. We look forward to assisting you again in the future. Best wishes, The Sytner Worcester BMW Team
Reply from Sytner Group - Sytner Worcester BMW
Dear Ishtiaq, Thank you very much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that Sam was able to assist you promptly and that you found his support helpful. It is always our aim to provide excellent service and ensure our customers feel valued throughout their experience. Your feedback is greatly appreciated, and we look forward to welcoming you back to Sytner Worcester BMW in the future. Best regards, The Sytner Worcester BMW Team
Polite and friendly service
Polite and friendly service. Kept me informed.
April 27, 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Dear Simone, Thank you very much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that you found our service polite and friendly, and that we kept you well informed throughout your experience. It is always our aim to provide the highest standard of customer care, and your feedback is truly appreciated. We look forward to welcoming you back to Sytner Worcester BMW in the future. Best wishes, The Sytner Worcester BMW Team
The bill came as a bit of a shock, but
The bill came as a bit of a shock, but I was kept well informed and the job was completed in the time arranged. Customer service was friendly and professional.
April 24, 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Dear David, Thank you for your honest feedback. We appreciate you recognising our efforts to keep you well informed throughout the process. We understand that unexpected costs can be a surprise, and we’re pleased to hear that the job was completed within the agreed timeframe. It’s wonderful to know that our team’s friendly and professional customer service made a positive impression. Your comments are truly valued, and we hope to continue providing you with excellent service in the future. Kind regards, Sytner Worcester BMW
My problem with my Mini Cooper was…
My problem with my Mini Cooper was handled very efficiently and effectively .
I am extremely happy with the outcome & how it was handled by Tom the Mini Service Manager
April 21, 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Dear Colin, Thank you very much for your kind words. We are delighted to hear that Tom, our MINI Service Manager, was able to handle your MINICooper issue efficiently and effectively. It’s wonderful to know you are extremely happy with the outcome and the service you received. Your feedback is greatly appreciated and motivates our team to continue delivering the highest standards of care. We look forward to welcoming you back to Sytner Worcester in the future. Best regards, The Sytner Worcester Team
Friendly professional service from…
Friendly professional service from service personnel
April 20, 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Dear Margaret, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that you found our service personnel both friendly and professional. It is always our aim to provide a welcoming and efficient service to all our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team here at Sytner Worcester BMW. We look forward to welcoming you back in the future. Best wishes, The Sytner Worcester BMW Team
Fantastic experience with Andy and Luke…
Fantastic experience with Andy and Luke in Doncaster and loved the call the next day and the personal touches. Highly recommend
April 18, 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Dear Gino, Thank you ever so much for your fantastic review. We’re delighted to hear that Andy and Luke provided such a positive experience in Doncaster and that the follow-up call and personal touches made a real difference. It’s always our aim to offer exceptional service and it’s wonderful to know this was reflected in your visit. Your recommendation means a great deal to us. We look forward to welcoming you back in the future. Best wishes, The Sytner Worcester BMW Team
My wife and I visited the bmw showroom…
My wife and I visited the bmw showroom and was assisted from reception to Matt who was prepared to listen to our needs and make us really welcome he made us coffee he was very professional in his knowledge of the product we asked a lot of questions about going fully electric and Matt had all the answers we cannot fault his professionalism he was so down to earth and a really nice guy and a real asset to BMW it was a pleasure to do business with him and we love the car
Thanks to Matt
April 10, 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Thank you, Debbie, for your wonderful review. We are delighted to hear that Matt provided such a warm and professional experience, answering all your questions about going fully electric. It’s fantastic to know you felt welcomed and valued throughout your visit. We’re thrilled that you love your new BMW and that Matt made the process enjoyable. Your kind words mean a great deal to us and to Matt personally. We hope you enjoy every journey in your new car!
Welcoming and supportive staff
Welcoming and supportive staff - recognised me from previous visit, explained everything fully, gave me contact details and assured me car would be ready quickly
April 18, 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Dear Karen, Thank you very much for your kind words. We are delighted to hear that our team at Sytner Worcester BMW made you feel welcomed and supported during your visit. It’s wonderful to know that you felt fully informed and reassured about your car’s service. We always aim to provide a friendly and professional experience, and your feedback is truly appreciated. We look forward to welcoming you back in the future. Best wishes, The Sytner Worcester BMW Team
Frustrating Booking System
The whole experience of the recall has been frustrating. From being notified in November 25 about the need to change the starter motor it took until this week to get it replaced. What was really frustrating was recieving a text message from to say my repair was booked in for Sunday 8th March. When I tried to call the service department to say I could not make that day I find out that you cannot speak to a human but have to go through a long winded "press 1" etc which ends with a message saying someone would ring back. After about 4 hours someone did call me back to say the part was not in stock and the text message was an error and that they would call when they had the part in. At about 5:30 the same day I missed a call but the message said the part was indeed in and to call back to arrange a date to bring my car in. On the Monday I spent a frustrating morning trying to contact the service department repeated times. Every time I tried to get through using the "press 1" it would cut me off. I Finally pressed a different number and got straight through to car sales and after explaining the frustration in trying to contact the service department he went across to them and said that he would definitely get someone to call me back, which they did only to tell me that the starter motor was not in and I had been told in error on Friday that it was! I finally had a call this week and it has been replaced. The member of staff who booked me in was fine. The whole experience has been has been totally unsatisfactory, it is so frustrating that your booking system does not let you speak to a human and I am sure that you will lose customers with this totally inadequate system.
April 16, 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Dear Terence, Thank you for sharing your experience. We sincerely apologise for the frustration caused by the communication issues and delays during your recall repair. We appreciate your patience throughout this process and are sorry that our booking system did not meet your expectations. We would like to invite you to contact our Head of Business, Shangi Bogle, at shangibogle@sytner.co.uk to discuss your concerns further. Your feedback is important to us. Kind regards, Sytner Worcester BMW
Very courteous
Very courteous, Stuart was very efficient and helpful keeping me updated about work be carried out.
Thoroughly recommend 👍
April 14, 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Dear James, Thank you very much for your kind words and positive feedback. We are delighted to hear that Stuart provided you with efficient and courteous service, keeping you well informed throughout the process. It is always our aim to ensure every customer feels valued and supported. Your recommendation means a great deal to us. We truly appreciate you taking the time to share your experience and look forward to welcoming you back to Sytner Worcester BMW in the future. Best regards, The Sytner Worcester BMW Team
Worst car buying experience BMW…
Worst car buying experience BMW Worcester ! Never again! Dont do that!
February 10, 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Dear Frank, We are truly sorry to hear about your disappointing experience at BMW Worcester. This is certainly not the standard we aim to uphold, and we appreciate you bringing this to our attention. We would like to invite you to contact our Head of Business, Shangi Bogle, at shangibogle@sytner.co.uk, so we can better understand your concerns and work towards a resolution. Your feedback is important to us, and we hope to restore your faith in our service. Kind regards, Sytner Worcester BMW
Friendly and helpful staff
April 15, 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Dear James, Thank you very much for your kind words. We are delighted to hear that you found our team friendly and helpful during your visit to Sytner Worcester BMW. Providing excellent customer service is something we take great pride in, and it’s wonderful to know this was reflected in your experience. Your feedback is truly appreciated, and we look forward to welcoming you back in the future. Best wishes, The Sytner Worcester BMW Team
A serious lack of understanding of customer service I am afraid
I have recently purchased an approved used BMW from another branch of Sytner. Unfortunately this car had a serious common problem, so for convenience I was advised by the branch I purchased it from to take it to my local branch, which is Worcester, who would resolve the issue for you in no time. I have used this branch before on the odd occasions for routine servicing. As they didn’t have any courtesy cars, it was suggested that I would have to wait 2 weeks for an appointment. After the fault got worse, I quickly arranged to use another car, and called Sytner of Worcester to bring the appointment forward, which I found the service advisor very difficult at first and unwilling to help. As I am a highly skilled professional man, with backgrounds in mechanical engineering in my early career, and the fact that I have had a very similar issue with another BMW. I tried to advise the gentleman service advisor that I wished their technician to check this part, as sometimes it doesn’t always show a error code when it’s failing, ( I advised just to note I wasn’t trying to tell someone how to do their job, to which he strongly advised that he wasn’t technical person. The following day, I had to chase for an update, which I was advised that this high engine oil consumption of now over half a liter oil in 2 weeks, was considered as normal for newer BMW’s, with no visible oil leaks, and no warranty claims would be approved by BMW until my car exceeded 0.7L (700ml) in 1000km (621 miles), which I politely advise I strongly disagree with, as I stated it’s not a racing car and he replied that you do have 12 months BMW warranty. So I collected the car and drove it home. As I had been keeping a photographic audit trail of the mileage on the speedometer and the engine oil level on the idrive, (as this car doesn’t have a manual dipstick). The amount of engine oil consumed was at 0.8L (800ml) in 668 miles driven (1075 km). So I had to stop driving the car and I made contact with the Sytner Shrewsbury branch where I purchased it from, they have been wonderful and very responsive. One is now left asking why these two dealerships under the same umbrella, are worlds apart with their customers service, as the one takes their business seriously and listens to their customers, instead of being dismissive. As it appears reading other reviews and my personal experience that Sytner of Worcester doesn’t careless, about their customers experience or business, which I have formally fed this back within the group.
April 9, 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Dear Mr Higgins, We apologise that your recent experience with Sytner Worcester did not meet your expectations. We appreciate your detailed feedback and understand your concerns regarding the service and communication you received. We would like to invite you to contact our Head of Business, Shangi Bogle, at shangibogle@sytner.co.uk, who would be keen to discuss your experience further and address any outstanding issues. Kind regards, Sytner Worcester BMW Team
Efficient friendly and speedy!
April 9, 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Thank you very much for your kind words. We are delighted to hear that you found our service efficient, friendly, and speedy. It is always our aim to provide a seamless and enjoyable experience for all our customers. Your positive feedback means a great deal to the entire team here at Sytner Worcester BMW. We look forward to welcoming you back in the future and continuing to meet your expectations with the highest standards of service.
The overall service was efficient and…
The overall service was efficient and Emma was very polite and friendly.
April 11, 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Dear Derek, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that the overall service was efficient and that Emma was polite and friendly throughout your visit. It is always our aim to provide a welcoming and professional environment for all our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team. We look forward to welcoming you back in the future. Kind regards, Sytner Worcester BMW Team
Customer service and driver polite and helpful
Four stars because of bad corporate strategy spoiling my experience, which was otherwise very good.
My car was collected and returned to home for its service. Customer service personnel and the driver who collected and returned my vehicle were all polite and helpful. As always the courtesy cleaning of the car was much appreciated.
I have been a customer of this garage for many years and I find the move to being more online and less personal since Sytner took over from Rybrook much less user friendly. Whilst the staff remain polite and helpful, it is more difficult to speak to them on the phone than it used to be. I hope that we will not be forced to do even more online. Talking directly to friendly staff remains important.
I am upset that Sytner is no longer honouring the lifetime free MOT obligation given to me when I bought my car. Reneging on this commitment is offensive and not a customer friendly corporate strategy. I had my MOT carried out by a local garage this year.
April 10, 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Dear Malissa, thank you for your thoughtful feedback. We are pleased to hear that you found our customer service and vehicle collection process polite and helpful. We appreciate your loyalty over the years and understand your concerns regarding the increased online focus and changes to the lifetime free MOT. Your comments about the importance of personal contact and clear communication are noted, and we value your continued support despite these challenges. We hope to maintain a positive relationship with you moving forward.
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