Booked in online , left car there in the morning, they send a video report though pm it was clear and precise , car collected later pm . There was also a tracking app to follow the cars progress. Tom... See more
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Location
Switch locationWainwright Road, Knightsbridge Park, WR4 9FA Worcester, England, GB
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Bought my car from Sytner Worcester two years ago before moving locally. I received excellent service at the time and again on 14th August when I booked in for this year’s inspection/MOT. Everything w... See more
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The MOT etc were easy to book. Communications before the day good. On the days I was supported by Thomas Kelly who was friendly polite and respectful. He informed me about the whole process, what to... See more
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Straightforward MOT while I waited - nothing more, nothing less. Tom his usual self: efficient, cheerful and helpful. Complimentary wash appreciated. Found the background music mildly intrusive - wo... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Wainwright Road, Knightsbridge Park, WR4 9FA, Worcester, England, United Kingdom
- 01905459600
4.5
Excellent
292 reviews
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My car was booked in primarily for recall work
My car was booked in primarily to implement a factory recall that has been outstanding for many months. So I took the opportunity to bring forward a large and expensive service. So when I collected the car I was informed that the recall work couldn’t be undertaken due to parts issues. Why hadn’t someone contacted me days before or even when I dropped the car off. Sytner appears keen to take my money rather than do , probably , low value recall work. Very poor customer service.
July 14, 2026
Unprompted review
May use AI-assist with repliesRead more
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The Service receptionist and Sales
The Service receptionist, Peter,
provided a first class service.
Sales Executive, Emily, listened to my requirements, showed me how they could be met, with various options and then put a plan in place to proceed at a date suitable to me.
July 13, 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Dear Elizabeth, Thank you very much for your kind words. We are delighted to hear that Peter provided you with a first-class service and that Emily was attentive to your requirements, offering suitable options and a clear plan. It is always our aim to ensure every customer feels listened to and supported throughout their experience. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the team here at Sytner Worcester BMW. Kind regards, The Sytner Worcester BMW Team
Good customer service
Customer service from everyone was super, plus it’s a nice environment to wait; which was a good job as I booked a ‘service whilst I wait’ but was there nearly 4 hours due to delays. But they were apologetic and we all had ice cream :-)
July 8, 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Dear Richard, Thank you very much for your kind words. We’re delighted to hear that our team provided excellent customer service and that you found the environment comfortable during your visit. We do apologise for the delay and truly appreciate your patience. It’s great to know that the ice cream helped make the wait a little more enjoyable. We look forward to welcoming you back to Sytner Worcester BMW in the future. Best wishes, The Sytner Worcester BMW Team
Your customer service was excellent
Your customer service was excellent. I was kept fully informed about the vehicle. I have been a customer for quite a few years and will continue to do so
July 7, 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Dear Delma, Thank you very much for your kind words and continued loyalty to Sytner Worcester BMW. We are delighted to hear that our customer service met your expectations and that you felt fully informed throughout your experience. It is always a pleasure to assist valued customers like yourself, and we truly appreciate your ongoing support. We look forward to welcoming you back for many years to come. Best wishes, The Sytner Worcester BMW Team
service fine, admin poor
The service itself was absolutely fine but I was annoyed that I had a full service in June and then called in for a brake fluid service a couple of weeks later. This should have been picked up when Sytner had the car.
I was also annoyed that the front page of the booking form quoted £75 for the service but when you book there are around £50 of mandatory add ons. I think that the full price should be quoted up front
July 6, 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Dear Stephen, thank you for your feedback. We apologise for any frustration caused regarding the brake fluid service and the pricing information. We appreciate your comments about transparency and understand how important it is to have clear communication on costs. We would like to invite you to contact our Head of Business, Shangi Bogle, at shangibogle@sytner.co.uk to discuss your experience further. Your satisfaction is important to us, and we value the opportunity to address your concerns.
Great experience at the Worcester facility
Andy Bull was very considerate, clear and helpful throughout the process. Fantastic experience with the whole team at Worcester!
June 28, 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Dear Craig, Thank you very much for your kind words. We are delighted to hear that Andy Bull and the entire team at Sytner Worcester provided you with a considerate, clear, and helpful experience. It’s wonderful to know that your time with us was fantastic from start to finish. Your feedback is greatly appreciated and serves as a wonderful encouragement to the team. We look forward to welcoming you back in the future. Best wishes, The Sytner Worcester BMW Team
Impressed with service partic Mr Baig
June 26, 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Dear Neil, Thank you very much for your kind words and for taking the time to share your positive experience. We are delighted to hear that you were impressed with the service, especially from Mr Baig. It is always our aim to provide excellent customer care, and your feedback is truly appreciated. We look forward to welcoming you back to Sytner Worcester BMW in the future. Best wishes, The Sytner Worcester BMW Team
Valued customer
As always, there was a warm welcome and I was made to feel like a valued customer. It was a waiting appointment so I took advantage of the air con and a nice coffee! The complimentary health check was appreciated as was the car clean, which was filthy
June 26, 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Dear Amanda, Thank you very much for your kind words and for taking the time to share your experience at Sytner Worcester BMW. We are delighted to hear you felt warmly welcomed and valued during your visit. It’s great to know you enjoyed the air conditioning and a nice coffee while waiting. We’re also pleased the complimentary health check and car clean met your expectations. Your feedback is truly appreciated, and we look forward to welcoming you back again soon. Best regards, The Sytner Worcester BMW Team
It was absolutely fine
It was absolutely fine, my service advisor kept me fully it to speed with the whole process
June 25, 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Dear Dave, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that your service advisor kept you fully informed throughout the entire process. It is always our aim to provide clear communication and excellent service to all our customers. Your positive feedback is greatly appreciated and motivates our team to continue delivering the highest standards. We look forward to welcoming you back to Sytner Worcester BMW in the future. Kind regards, The Sytner Worcester BMW Team
Professional, Friendly, and Transparent Service
I had a very positive service experience at BMW. From the moment I arrived, all the staff were friendly and welcoming. The receptionist promptly collected my car key and showed me to the customer waiting area, which was clean, comfortable, and offered complimentary coffee, tea, and snacks.
During the service, the technician sent me a detailed video explaining the condition of my car and highlighting the checks that had been carried out. I really appreciated this level of transparency and professionalism.
When the service was completed, a member of staff took the time to go through the inspection report with me, clearly explaining the results and answering my questions before I left. Overall, the entire process was smooth, efficient, and customer-focused. I'm very satisfied with the excellent service and would happily recommend this BMW service centre.
June 22, 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Dear William, Thank you very much for your kind words and detailed feedback. We are delighted to hear that you found our team friendly and welcoming, and that the service process was smooth and transparent. It’s wonderful to know you appreciated the video update and the thorough explanation of the inspection report. Your recommendation means a great deal to us. We look forward to welcoming you back to Sytner Worcester BMW in the future. Best regards, The Sytner Worcester BMW Team
First service on my Mini Countryman
Check in process online and at dealer on the day at the service desk was very good.
Vehicle inspection video emailed to me mid morning. Car valeted and ready for me within my preferred time slot.
June 23, 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Dear Stephen, Thank you very much for your kind words. We are delighted to hear that the online check-in process and your experience at the service desk were both smooth and efficient. It’s great to know that the vehicle inspection video and valet service met your expectations and that your car was ready within your preferred time slot. We truly appreciate your feedback and look forward to welcoming you back to Sytner Worcester BMW in the future. Best regards, The Sytner Worcester BMW Team
Tom was a superhero
Tom was a superhero. He got my car in the day I broke down, part ordered and back to me the next day. All fixed and washed off too! Plus it didn’t cost me as much as I was scared it would! AMAZING!
June 22, 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Dear Catherine, thank you ever so much for your wonderful review. We’re thrilled to hear that Tom was able to assist you so promptly and efficiently when you broke down. It’s fantastic that the part was ordered and fitted the very next day, and that your car was returned to you looking spotless. We’re also pleased the cost was less than you anticipated. Your kind words truly mean a lot to the whole team here at Sytner Worcester BMW. Warm regards.
Great staff from receptionist to the…
Great staff from receptionist to the technician dealing with me. Perfect customer service throughout
June 22, 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Dear Josh, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that our team, from the receptionist to the technician, provided you with perfect customer service throughout your visit. It is always our aim to ensure every customer feels valued and well cared for. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team at Sytner Worcester BMW. Kind regards, Sytner Worcester BMW Team
Visited the dealership for service…
Visited the dealership for service booked in advance, I’ve completed the online check in and requested complementary car cleaning service.
Upon dropping off the vehicle I’ve requested to pick up the car around 14:30 as I needed to complete school pick up( car was dropped off after8:30 which I believe is a reasonable request).
I’ve rang the dealership queering the finish time at 14:20 and been informed service has been carried out and car is awaiting cleaning and will be available to pick up at 16:30-17, I was glad the service has been completed but explained I will require my car back much sooner than the time I was informed about and will pick it up without the complementary cleaning
When I got to the service I’ve explained at the reception that I was dissatisfied and disappointed I haven’t received the call saying car was ready or how long it will be despite informing the team in the morning I will need it by certain time due to my commitments.
Person completing the service then proceeded to tell me they couldn’t reach me on the phone yet I had no problem getting through I just find that poor communication and service delivered on the day has been poor.
June 22, 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Dear Paul, Thank you very much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that you experienced very good service during your visit to Sytner Worcester BMW. Your feedback is highly appreciated, and it encourages our team to continue providing the highest standard of care to all our customers. We look forward to welcoming you back in the future. Best wishes, The Sytner Worcester BMW Team
Really helpful and listened to requirements
Really helpful and listened to what we were looking for and matched great car thanks to Matt Buffry
June 20, 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Dear Paul, Thank you very much for your kind words. We are delighted to hear that Matt Buffry was able to listen carefully to your needs and help you find the perfect car. It’s always our aim to provide a helpful and personalised service, so it’s wonderful to know you had such a positive experience. Your feedback is greatly appreciated, and we hope you enjoy your new vehicle for many miles to come. Best wishes from all of us at Sytner Worcester BMW.
My service was completed and further…
My service was completed and further issues identified which could mostly be sorted on the day. Unfortunately, due to parts supply issues, I need to bring back my vehicle for further work next week. All because one necessary bolt was not held in stock.
June 19, 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Thank you for your feedback. We apologise for the inconvenience caused by the parts supply issue, which has unfortunately delayed the completion of your vehicle’s service. We understand how frustrating it can be to have to return for further work, especially when it concerns a single necessary bolt. Your patience and understanding during this time are greatly appreciated, and we hope to ensure a smoother experience for you moving forward. Please do not hesitate to get in touch if you have any further concerns.
Good outfit. Professional.
They kept me informed about what was going on. I trusted them. Much better than Sytner Swansea, so I shall stick with Worcester even though it’s a longer trip for me.
June 19, 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Dear Nick, Thank you very much for your kind words and for choosing Sytner Worcester BMW. We’re delighted to hear that you felt well informed and trusted our team throughout your experience. It means a great deal to us that you prefer our service, even with the longer journey involved. Your loyalty is truly appreciated, and we look forward to continuing to provide you with the high standards you expect. Thanks again for taking the time to share your feedback. Best wishes, The Sytner Worcester BMW Team
Reply from Sytner Group - Sytner Worcester BMW
Dear Munir, Thank you very much for your kind words. We are delighted to hear that you found our staff both helpful and friendly during your visit to Sytner Worcester BMW. Providing excellent customer service is something we take great pride in, and it’s wonderful to know that this was reflected in your experience. Your positive feedback truly means a lot to us. We look forward to welcoming you back in the future. Best wishes, The Sytner Worcester BMW Team
Efficient team
Efficient team, well drilled and coached. Didn’t play a negative game and came up trumps by the final whistle. I could only watch from the seats but was pleased with what I saw.
June 17, 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Dear P J Hare, Thank you very much for your kind words and positive feedback. We’re delighted to hear you found our team efficient and well-coached, and that their approach was both effective and enjoyable to watch. It’s always encouraging to know that our efforts are appreciated, even from the sidelines. Your support means a great deal to us, and we hope to continue providing the same high standard of service in the future. Thanks once again for taking the time to share your thoughts.
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