Although open on a Sunday staffing was very limited so only possible to look. Needed second visit to ask questions. On second visit only offered certain models in green paint finish but when we came... See more
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Location
Switch locationWainwright Road, Knightsbridge Park, WR4 9FA Worcester, England, GB
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My partner and I recently order our new lease vehicles from the BMW Sytner dealership in Worcester, UK. From the moment we walked through the showroom doors we received a professional welcoming servi... See more
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From the moment I entered the car sales room I was given the very best of customer care. With no pushy sales tactics. I found my forever car. Max was so helpful and friendly , makes the best cup of co... See more
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Very helpful and understanding, due to my age I required that they collected the car from me. They came when booked, collected the car and brought it back to me once serviced, sparkling clean. Special... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Wainwright Road, Knightsbridge Park, WR4 9FA, Worcester, England, United Kingdom
- 01905343595
4.5
Excellent
42 reviews
No history of asking for reviews
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Emily Archer was amazing , nothing was too much trouble amd very friendly
Emily was very helpful , friendly amd nothing was to much trouble
May 22, 2026
Unprompted review
Awful after sales service
Awful after sales service. I put a review on Trustpilot slating them, and the head of customer service rang me the next day at 5.50 and said “I am here to 6pm and then off tomorrow. So ring me back in 10 mins! These guys are shockingly bad. DO NOT USE!
March 3, 2026
Unprompted review
May use AI-assist with repliesRead more
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Very helpful and understanding
Very helpful and understanding, due to my age I required that they collected the car from me. They came when booked, collected the car and brought it back to me once serviced, sparkling clean. Special thanks to Thomas Kelly and Matt. Highly recommended.
March 4, 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester MINI
Dear Glenda, Thank you ever so much for your kind words and for taking the time to share your experience. We are delighted to hear that Thomas Kelly and Matt provided such helpful and understanding service, especially with the collection and return of your car. It’s wonderful to know your vehicle was returned sparkling clean and that you felt well looked after throughout. Your recommendation means a great deal to us. We look forward to welcoming you back to Sytner Worcester MINI in the future. Best wishes, The Sytner Worcester MINI Team
Excellent service from Sytner of Worcester
From the moment I entered the car sales room I was given the very best of customer care. With no pushy sales tactics. I found my forever car. Max was so helpful and friendly , makes the best cup of coffee too. From both the administration and practical input, everything about my new car was explained in thorough detail.
February 28, 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester MINI
Dear Patricia, Thank you ever so much for your wonderful review. We are delighted to hear that Max and the team provided you with such excellent customer care, making your experience enjoyable and stress-free. It’s fantastic that you found your forever car and appreciated the thorough explanations and friendly atmosphere, not to mention the coffee! Your kind words mean a great deal to us all at Sytner Worcester MINI. Wishing you many happy miles in your new car! Best wishes, The Sytner Worcester MINI Team
Both Adam and Harry were great in…
Both Adam and Harry were great in finding me a car that fit my budget. Slight issue with a small dent was sorted quickly and efficiently.
February 19, 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester MINI
Dear Jude, Thank you very much for your kind words and for taking the time to share your experience with Adam and Harry at Sytner Worcester MINI. We’re delighted to hear they were able to find a car that suited your budget and that the small dent issue was resolved quickly and efficiently. Your satisfaction means a great deal to us, and we hope you continue to enjoy your new car. Please do not hesitate to get in touch if you need any further assistance. Best wishes, The Sytner Worcester MINI Team
Great service as always
Great service as always. This is my 6th mini purchased from Mini Worcester.
January 14, 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester MINI
Dear Philippa, Thank you ever so much for your kind words and continued loyalty to MINI Worcester. It’s truly a pleasure to have assisted you with your sixth MINI purchase. We’re delighted to hear that our service consistently meets your expectations. Your support means a great deal to us, and we look forward to welcoming you back whenever you’re ready for your next MINI. Wishing you many happy miles ahead in your new car! Best wishes, The Mini Worcester Team
Our Sales Executive Luke was extremely…
Our Sales Executive Luke was extremely knowledgeable and was able to answer all of our questions professionally.He was an excellent ambassador for Sytner and the Mini brand
November 27, 2025
Unprompted review
Ryan was really great and made it an…
Ryan was really great and made it an easy process. There was a tear on the leather in the car and Ryan made sure it was sorted. Thank you for the lovely car and experience!
October 12, 2025
Reply from Sytner Group - Sytner Worcester MINI
Dear Kelsey, Thank you very much for your kind words and for taking the time to share your experience with us. We’re delighted to hear that Ryan was able to make the process straightforward and that you are pleased with your new car. It’s wonderful to know that any concerns were promptly addressed to your satisfaction. We hope you continue to enjoy driving your MINI and look forward to welcoming you back to Sytner Worcester in the future. Best wishes, The Sytner Worcester MINI Team
Reply from Sytner Group - Sytner Worcester MINI
Thank you for your kind words, Evan. We are delighted to hear that our team at Sytner Worcester MINI has made such a positive impression on you. Our staff takes great pride in providing friendly and attentive service to all of our customers, and it's wonderful to know that they have remembered your name. We strive to create a welcoming and personalised experience for each and every one of our clients. Thank you for choosing Sytner Worcester MINI, we look forward to seeing you again soon.
Jason was very helpful and…
Jason was very helpful and knowledgeable about their product
September 30, 2025
Reply from Sytner Group - Sytner Worcester MINI
Thank you for your positive review, Karen. We are delighted to hear that Jason provided you with helpful and knowledgeable service during your visit to Sytner Worcester MINI. Our team takes great pride in their expertise and we are pleased that it was evident during your experience. We strive to provide our customers with the best possible service and we are glad that Jason was able to assist you with your needs. Thank you for choosing Sytner Worcester MINI.
Reply from Sytner Group - Sytner Worcester MINI
Thank you for your kind words, Penny! We are delighted to hear that you had a fabulous experience at Sytner Worcester MINI. Our team takes great pride in providing friendly and professional service to all our customers. We are glad that our efforts have been recognised and appreciated. We strive to maintain the highest standards of excellence and it is always a pleasure to receive positive feedback. Thank you for choosing us and we look forward to welcoming you back in the future.
Jason was very helpful and…
Jason was very helpful and knowledgeable, the whole team at sytner are always great.
September 27, 2025
Reply from Sytner Group - Sytner Worcester MINI
Thank you for your kind words, Miss Salter. We are delighted to hear that Jason provided you with helpful and knowledgeable service. Our team at Sytner Worcester MINI takes great pride in providing exceptional customer service, and we are glad to hear that this was reflected in your experience. We appreciate your support and look forward to welcoming you back in the future. Thank you for choosing Sytner Worcester MINI.
Reply from Sytner Group - Sytner Worcester MINI
Thank you for your kind words, Janet. We are delighted to hear that you had a positive experience at Sytner Worcester MINI. Our team takes great pride in providing friendly and accommodating service to all of our customers. It is our honour to ensure that you receive the best possible experience at our dealership. We appreciate your support and look forward to welcoming you back in the future. Thank you for choosing Sytner Worcester MINI.
Mini Experience
Appointment with Luke was on time, very informative and questions answered honestly
September 17, 2025
Reply from Sytner Group - Sytner Worcester MINI
Thank you for your kind words, Mrs Fraser. We are delighted to hear that your appointment with Luke at Sytner Worcester MINI was a positive experience. Our team strives to provide informative and honest answers to all of our customers' questions. We are glad that Luke was able to meet your expectations and provide you with a timely and informative appointment. Thank you for choosing Sytner Worcester MINI and we look forward to seeing you again in the future.
Great customer service
Big thank you to my sales executive Emma Gatfield for her amazing customer service!!
I experienced great customer service from beginning to end , nothing was too much trouble and I was kept informed all throughout the procedure.
Emma helped find me my dream Mini and ensured it was well within my price range.
I really appreciated the transparency from Emma and the team when my mini arrived from Cardiff with unexpected poor paintwork and bodywork. The team phoned me straight away and fixed the paintwork and bumper at a considerable cost to the business.
The handover experience was great. Emma explained all the different gadgets. She ensured my Apple car play was set up before I drove away.
I really appreciated the follow up call after collection to check how I was getting on with my new MINI.
I would highly recommend this dealership for anyone considering a new car. I found the whole experience was very personal and always customer focused.
February 13, 2025
Unprompted review
Reply from Sytner Group - Sytner Worcester MINI
Dear Lily Moore, Thank you for taking the time to leave such a glowing review for Sytner Worcester MINI. We are delighted to hear that you had an exceptional experience with us, and we are especially grateful for your kind words about our sales executive, Emma Gatfield. We pride ourselves on providing top-notch customer service, and it is wonderful to hear that Emma went above and beyond to ensure that you found your dream MINI within your budget. We are also pleased to hear that you appreciated our transparency and dedication to fixing any unexpected issues with your new car. We are glad that Emma was able to familiarize you with all the features of your MINI and set up your Apple CarPlay before you drove away. Our team is always happy to assist our customers in any way we can. Thank you for recommending our dealership to others. We strive to make every customer's experience personal and customer-focused, and we are thrilled that we were able to achieve this with you. We hope you are enjoying your new MINI, and please do not hesitate to reach out to us if you need any further assistance. Best regards, The Sytner Worcester MINI Team
Amazing experience with Michaela😄
Great place to go😄 I would 100% recommend Mini Worcester to anyone, I had a great experience here a few weeks go. Michaela was an amazing help with finding the perfect car for me! For some background, my old mini completely broke and I was incredibly sad about this. Mini Worcester helped with the process of getting rid of this car and put us in contact with Michaela to help find a perfect new orange mini for me. She listened and was very thoughtful… even remembering the name
of my old car and putting a little note in the window of my new car as a little tribute😄 A few days after taking my new car home she even phoned to ask how I was enjoying it! Very thoughtful:) If i would rate Michaela out of 10 i would give her an 11! A very personal experience here and I would definitely return! Thank you Michaela!
December 21, 2024
Unprompted review
Reply from Sytner Group - Sytner Worcester MINI
Thank you for your glowing review, Georgia! We are delighted to hear that you had a great experience at Sytner Worcester MINI and that Michaela was able to assist you in finding the perfect car. Our team takes pride in providing a personal and thoughtful experience for our customers, and we are thrilled that Michaela went above and beyond to make sure you were happy with your new orange MINI. We hope you continue to enjoy your car and we look forward to welcoming you back in the future. Thank you for choosing Sytner Worcester MINI.
I’ve just purchased another mini at…
I’ve just purchased another mini at Worcester mini and the service is excellent. Michaela was super helpful, kept me updated on the build to when it arrived. Always on hand with any queries or questions.
Super friendly and super efficient! Thank you Michaela and Luke was great too!
Highly recommend.
December 3, 2024
Unprompted review
Reply from Sytner Group - Sytner Worcester MINI
Thank you for your glowing 5-star review, L p! We are delighted to hear that you had an excellent experience at Sytner Worcester MINI. Our team, especially Michaela and Luke, are dedicated to providing top-notch service and ensuring our customers are kept informed every step of the way. We are thrilled that you found them to be super friendly and efficient. Thank you for recommending us, it means a lot to us. We look forward to seeing you again in the future.
Great customer experience 😊 Sytner Mini Worcester
My daughter put us on to this company and so glad she did.
Can’t fault these guys. So lovely to deal with. Felt comfortable as soon as we walked through the door. The staff are very friendly and down to earth and look after you from start to finish.
Michaela was really patient as I was a bit nervous to have a test drive but she put me at ease and I enjoyed it thanks to her.
She kept in touch with us by email and answered all questions and concerns promptly and efficiently. On hand over day she explained everything about the car in detail.
On the way home we noticed a tiny chip on screen. We emailed Michaela and a guy turned up the next morning to fix it. Fantastic customer service!
We felt cosseted throughout the whole process of buying our car. We are really happy and feel at ease with our purchase due to all the cover and after sales you get with this company 10/10
September 17, 2024
Unprompted review
Reply from Sytner Group - Sytner Worcester MINI
Thank you for taking the time to leave such a positive review, Dale! We are thrilled to hear that your daughter recommended us and that you had a great experience at Sytner Worcester MINI. Our team takes pride in providing excellent customer service and we are glad that you felt comfortable and well taken care of throughout the entire process. We are also happy to hear that Michaela was able to address any concerns and that you are satisfied with your purchase. Thank you for choosing us and we hope to see you again in the future.
Excellent and joyful experience
Excellent and joyful experience. Thomas Mullen was patient, helpful , but not pushy. He carefully explained all the different gadgets in the car. Very kindly linked my phone and found a spare hanbook for me. I was dreading having a new car but he made it easy for me. Thank you, Tom and also James. I will recommend your fantastic service!
August 26, 2024
Reply from Sytner Group - Sytner Worcester MINI
Thank you for your kind words, Martine. We are delighted to hear that you had an excellent experience at Sytner Worcester MINI. Thomas Mullen and James were happy to assist you with your new car and make the process easy and enjoyable. We are glad that you were able to familiarize yourself with the gadgets in the car and that Thomas was patient and helpful. Thank you for recommending our fantastic service. We look forward to seeing you again in the future.
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