We felt that the whole experience from start to finish ran so smoothly. Ryan looked after us very well. He was extremely professional, friendly and knowledgeable. We felt confident to go ahead wit... See more
Company replied
Location
Switch locationWainwright Road, Knightsbridge Park, WR4 9FA Worcester, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I outlined my requirements and the salesperson helped identify suitable vehicles for me. The process was seamless and the turnaround excellent. All my requirements were met and I drove my new car home... See more
Company replied
Although open on a Sunday staffing was very limited so only possible to look. Needed second visit to ask questions. On second visit only offered certain models in green paint finish but when we came... See more
Company replied
My partner and I recently order our new lease vehicles from the BMW Sytner dealership in Worcester, UK. From the moment we walked through the showroom doors we received a professional welcoming servi... See more
Company replied
Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Wainwright Road, Knightsbridge Park, WR4 9FA, Worcester, England, United Kingdom
- 01905343595
4.6
Excellent
45 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I’ve just purchased another mini at…
I’ve just purchased another mini at Worcester mini and the service is excellent. Michaela was super helpful, kept me updated on the build to when it arrived. Always on hand with any queries or questions.
Super friendly and super efficient! Thank you Michaela and Luke was great too!
Highly recommend.
December 3, 2024
Unprompted review
Reply from Sytner Group - Sytner Worcester MINI
Thank you for your glowing 5-star review, L p! We are delighted to hear that you had an excellent experience at Sytner Worcester MINI. Our team, especially Michaela and Luke, are dedicated to providing top-notch service and ensuring our customers are kept informed every step of the way. We are thrilled that you found them to be super friendly and efficient. Thank you for recommending us, it means a lot to us. We look forward to seeing you again in the future.
Great customer experience 😊 Sytner Mini Worcester
My daughter put us on to this company and so glad she did.
Can’t fault these guys. So lovely to deal with. Felt comfortable as soon as we walked through the door. The staff are very friendly and down to earth and look after you from start to finish.
Michaela was really patient as I was a bit nervous to have a test drive but she put me at ease and I enjoyed it thanks to her.
She kept in touch with us by email and answered all questions and concerns promptly and efficiently. On hand over day she explained everything about the car in detail.
On the way home we noticed a tiny chip on screen. We emailed Michaela and a guy turned up the next morning to fix it. Fantastic customer service!
We felt cosseted throughout the whole process of buying our car. We are really happy and feel at ease with our purchase due to all the cover and after sales you get with this company 10/10
September 17, 2024
Unprompted review
Reply from Sytner Group - Sytner Worcester MINI
Thank you for taking the time to leave such a positive review, Dale! We are thrilled to hear that your daughter recommended us and that you had a great experience at Sytner Worcester MINI. Our team takes pride in providing excellent customer service and we are glad that you felt comfortable and well taken care of throughout the entire process. We are also happy to hear that Michaela was able to address any concerns and that you are satisfied with your purchase. Thank you for choosing us and we hope to see you again in the future.
Excellent and joyful experience
Excellent and joyful experience. Thomas Mullen was patient, helpful , but not pushy. He carefully explained all the different gadgets in the car. Very kindly linked my phone and found a spare hanbook for me. I was dreading having a new car but he made it easy for me. Thank you, Tom and also James. I will recommend your fantastic service!
August 26, 2024
Reply from Sytner Group - Sytner Worcester MINI
Thank you for your kind words, Martine. We are delighted to hear that you had an excellent experience at Sytner Worcester MINI. Thomas Mullen and James were happy to assist you with your new car and make the process easy and enjoyable. We are glad that you were able to familiarize yourself with the gadgets in the car and that Thomas was patient and helpful. Thank you for recommending our fantastic service. We look forward to seeing you again in the future.
Nothing too much trouble
Nothing too much trouble, I particularly found Emma Gatfield patient and helpful she deserves a rise!
August 5, 2024
Reply from Sytner Group - Sytner Worcester MINI
Thank you for your kind words and for taking the time to leave us a 5-star review! We are delighted to hear that you had a positive experience at Sytner Worcester MINI. We will make sure to pass on your compliments to Emma Gatfield for her exceptional service. We appreciate your feedback and look forward to welcoming you back in the future. Thank you for choosing Sytner Worcester MINI.
I was kept informed at all times
I was kept informed at all times. The vehicle briefing was comprehensive and easy to understand,
The salesman was excellent.
July 28, 2024
Reply from Sytner Group - Sytner Worcester MINI
Thank you for your glowing review, Annie! We are delighted to hear that you had a positive experience at Sytner Worcester MINI. Our team takes great pride in keeping our customers informed and providing comprehensive vehicle briefings. We are also pleased to hear that our salesman was excellent in assisting you. We appreciate your feedback and look forward to serving you again in the future. Thank you for choosing Sytner Worcester MINI.
Great hand-over experience of my new MINI
Thought I needed to leave a review of the handover experience of my new MINI Countryman JCW I picked up on Friday 19th July from Sytner MINI Worcester.
First a big shout out to my sales executive Tom for a 1st class buying process and handover day. Tom was very informative during the buying process, sending me updates on delivery and made the handover and pick-up day a great experience. Also a follow up call after collection to check how I was getting on with my new MINI.
A big shout out also to the valeting team that presented my new car to a very high standard inside and out.
This is the 3rd Mini I have bought from this dealership and the standard has always been high. It’s great to see with a change of owner that this experience has remained 5 stars.
July 19, 2024
Reply from Sytner Group - Sytner Worcester MINI
Thank you for taking the time to leave such a positive review, Steve. We are delighted to hear that you had a 5-star experience at Sytner Worcester MINI. It is great to know that our sales executive Tom provided you with excellent service and made your handover day a memorable one. We are also pleased to hear that our valeting team presented your new MINI to a high standard. We appreciate your continued loyalty and look forward to seeing you again in the future.
Reply from Sytner Group - Sytner Worcester MINI
Thank you for your 5 star review, Adrian! We are delighted to hear that your experience at Sytner Worcester MINI was excellent and that everything went smoothly and efficiently. Our team works hard to ensure that our customers have a seamless and enjoyable experience, and we are glad that we were able to meet your expectations. Thank you for choosing Sytner Worcester MINI, and we look forward to serving you again in the future.
Exchanging our Mini Countryman for a…
Exchanging our Mini Countryman for a new model was made very straightforward and easy by extremely helpful and efficient staff.
June 30, 2024
Reply from Sytner Group - Sytner Worcester MINI
Thank you for taking the time to leave us a 5-star review, Richard! We are delighted to hear that our team at Sytner Worcester MINI made your experience of exchanging your MINI Countryman for a new model easy and straightforward. Our staff takes pride in providing excellent customer service and we are glad to know that we were able to assist you efficiently. We appreciate your support and look forward to serving you again in the future.
Reply from Sytner Group - Sytner Worcester MINI
Thank you for your glowing review, CD! We are delighted to hear that you had a brilliant experience with our sales and aftersales team at Sytner Worcester MINI. Our team works hard to provide exceptional service to all of our customers, and we are thrilled that we were able to meet your expectations. We appreciate your support and look forward to serving you again in the future. Thank you for choosing Sytner Worcester MINI!
Perfect customer service from beginning…
Perfect customer service from beginning to end , nothing too much trouble and kept informed all throughout the procedure.
June 17, 2024
Reply from Sytner Group - Sytner Worcester MINI
Thank you for your kind words, Julie! We are delighted to hear that you had a perfect experience with our team at Sytner Worcester MINI. Providing exceptional customer service is our top priority, and we are glad to know that we were able to keep you informed throughout the entire process. We appreciate your support and look forward to serving you again in the future. Thank you for choosing Sytner Worcester MINI!
Although open on a Sunday staffing was…
Although open on a Sunday staffing was very limited so only possible to look. Needed second visit to ask questions. On second visit only offered certain models in green paint finish but when we came to leave informed that new model was being launched shortly which was acceptable and order placed. On reflection felt we were being initially offered old stock.
Advised we were cash buyers but finance option was being ‘pushed’
Advised that delivery was anticipated as being 4-6 weeks and asked to be kept informed so that we could move money at appropriate time. After not hearing for a little time sent email asking for delivery update to be told car had arrived. Handover was handled well.
May 30, 2024
Reply from Sytner Group - Sytner Worcester MINI
Thank you for your review, Michael. We are sorry to hear that you felt limited in your options on your first visit and that you felt you were being offered old stock. We always strive to provide the best customer service and we are sorry that this was not the case on this occasion. We are pleased to hear that the handover was handled well and that you were kept informed of the delivery date. We hope that you are now enjoying your new car and that you have a great experience with Sytner Worcester MINI.
James listened to what I wanted (and…
James listened to what I wanted (and didn’t!) & when the mini I wanted was apparently sold at High Wycombe, he chased them up regularly- which was rewarded when that purchase didn’t go through. He arranged for the car to be transferred quickly to Worcester & I drove away in it just over a week after I first went met James. I love my new car - there are a couple of minor issues, but the car has been quickly booked in to hopefully rectify these! I would highly recommend James & Sytner!
April 14, 2024
Reply from Sytner Group - Sytner Worcester MINI
Thank you for your kind words, Nikki. We are delighted to hear that you are happy with your new car and that James was able to help you find the perfect one. We are sorry to hear that there were a couple of minor issues, but we are glad that we were able to book it in quickly to rectify them. We are glad that you had a positive experience with us and we hope that you continue to enjoy your new car. Thank you for recommending us and we look forward to seeing you again soon.
Reply from Sytner Group - Sytner Worcester MINI
Thank you for your kind words, Christine. We are delighted to hear that you had a great experience with us at Sytner Worcester MINI. We strive to provide the best customer service and it is great to hear that we have achieved this. We are committed to providing an efficient and helpful service and we are pleased that you were satisfied with the outcome. We hope to see you again soon. Thank you for choosing Sytner Worcester MINI.
Tom Mullen at Worcester was amazing
Tom Mullen at Worcester was amazing! A lovely friendly manner about him and all the time in the world to help with decisions. An asset to the company and I would definitely recommend.
March 10, 2024
Unprompted review
Reply from Sytner Group - Sytner Worcester MINI
Thank you for your kind words about Tom Mullen at Sytner Worcester MINI. We are delighted to hear that he was able to provide you with the help and support you needed to make your decisions. We are proud to have Tom as part of our team and we are glad that you would recommend him. We strive to provide the best customer service and we are glad that Tom was able to do that for you. Thank you again for your review and we hope to see you again soon.
Reply from Sytner Group - Sytner Worcester MINI
Thank you for your kind words, Mrs Birch. We are delighted to hear that you had a pleasant experience with Emma at Sytner Worcester MINI. We strive to ensure that all of our customers have a positive experience when visiting us and it is wonderful to hear that we have achieved this with you. We will be sure to pass on your kind words to Emma and the rest of the team. We look forward to seeing you again soon.
Mini Cooper 1.5
After 12 months experience driving a Mini Countryman, I decided, I missed my previous Mini Cooper and decided to change it. I have just purchased a 3 door mini cooper from Mr Mike Pryce who was extremely helpful in finding what I was looking for! He provided me with excellent comfort and service, thank you
April 6, 2024
Reply from Sytner Group - Sytner Worcester MINI
Thank you for your kind words about our team member, Mike Pryce. We are delighted to hear that he was able to provide you with the excellent comfort and service you deserved. We are glad that you have decided to purchase a MINI Cooper 3-Door from us and we hope that you enjoy your new car. We are committed to providing our customers with the best possible service and we are glad that we have been able to meet your expectations. Thank you for choosing Sytner Worcester MINI.
Great service
I had a mini dash cam fitted at my local branch in Worcester great service made fantastic job polite and helpful staff car came back really clean.
Thanks the team.
April 8, 2024
Unprompted review
Reply from Sytner Group - Sytner Worcester MINI
Thank you for your kind words, Martin! We are delighted to hear that you had a great experience with us at Sytner Worcester MINI. Our team works hard to ensure that our customers receive the best service possible, and we are pleased that you were satisfied with the work we did for you. We are also glad that you found our staff to be polite and helpful. We take pride in our work and strive to make sure that our customers leave with a smile. Thank you for your review and for choosing Sytner Worcester MINI.
Reply from Sytner Group - Sytner Worcester MINI
Thank you for your kind words, Mr Beardmore. We are delighted to hear that Emma Gatfield provided you with excellent service. At Sytner Worcester MINI, we strive to ensure that all of our customers receive the highest level of service and we are pleased that Emma was able to meet your expectations. We value your feedback and we hope to see you again soon.
I felt that my sales person Michaela…
I felt that my sales person Michaela had the right level of contact with me. I never felt chased but I did feel supported and valued. She and her boss went out of their way to find a car that fitted my requirements and we agreed a fair price for a compromise. Very professional.
March 19, 2024
Reply from Sytner Group - Sytner Worcester MINI
Thank you for your kind words, Christine. We are delighted to hear that you had a positive experience with Michaela and her team. We strive to ensure that all of our customers feel supported and valued, and it is wonderful to hear that we achieved this with you. We are glad that we were able to find a car that met your requirements and that you were happy with the price. We look forward to seeing you again soon.
Excellent Service by Salesman James…
Excellent Service by Salesman James Noyce throughout the Purchase of my New John Works Cooper Automatic Mini.
Kind Regards
Jonathan Dyke.
March 18, 2024
Reply from Sytner Group - Sytner Worcester MINI
Thank you for your kind words, Mr Dyke. We are delighted to hear that you had an excellent experience with our Salesman James Noyce when purchasing your new MINI John Works Cooper Automatic. We strive to provide the best customer service and it is great to hear that we have achieved this. We hope you enjoy your new car and we look forward to seeing you again soon. Thank you for choosing Sytner Worcester MINI.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.