I’ve just completed my car purchase and I’m extremely impressed with the level of service provided by Louis. He was so knowledgeable, patient, and genuinely committed to making sure I chose the right... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I couldn’t recommend Wakefield Audi enough because of the incredible customer service I recieved from Dale. Dale was great, he was so helpful with everything to do with my A1, ensured that I understoo... See more
What I love about visiting Audi Wakefield when I take my car in for a service or MOT is how easy it is. The customer service is outstanding. Drop off is quick, great communication on progress througho... See more
Company replied
Absolutely shocking customer service from both Audi Wakefield and Audi UK. Avoid at all costs. The entire experience we have received has caused significant stress and anxiety for both myself a... See more
Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Calder Park,Peel Avenue, WF2 7UA, Wakefield, United Kingdom
- 01924 241400
4.6
Excellent
744 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Staff were helpful and all went…
Staff were helpful and all went smoothly replacing the airbag to my Audi TT would highly recommend
April 8, 2026
Unprompted review
Reply from Sytner Group - Wakefield Audi
Dear Vivienne, thank you very much for your kind words and for taking the time to leave us a 5-star review. We’re delighted to hear that our team were helpful and that the airbag replacement on your Audi TT went smoothly. It’s always wonderful to know our customers feel confident in recommending us. We truly appreciate your support and look forward to assisting you again in the future. Best wishes from all of us at Wakefield Audi.
Everything was clearly explained and I…
Everything was clearly explained and I was shown the exact car I was considering.
April 10, 2026
Unprompted review
Reply from Sytner Group - Wakefield Audi
Thank you Nigel, for your kind words. We’re delighted to hear that everything was clearly explained and that you were able to see the exact car you were considering. It’s always our aim to provide a transparent and enjoyable experience for our customers. We truly appreciate your positive feedback and hope you continue to enjoy your vehicle.
poor service
i Have been waiting to leave this review to see if the issues got better.,Well they havent got any better in the 5 months of ownership of the car.
Mistakes were made during the process of buying the car eventually after several months Audi uk got involved and fixed one of the issues made by the Dealership.
I like the way the car looks but i wish it drove as good as it looks
several software issues have appeared (Brake servo restriction warning messages).The car randomly unlocking itself and doors open messages.Audi assist came and and said if they happened again contact the dealership.Also regarding the brakes the grinding noise at low speeds is driving me crazy,which when i took back to the dealship they said the brakes are fine and the noise is acceptable and even if they changed the brakes they would makle the same noise.
This was supposed to be my dream car but has turned out to be the opposite.The aftersales at the dealership isnt very good which is very frustrating.
The quality of this car isnt what expected from a audi approved used car. This will be my last purchase from wakefield Audi or any other Audi if this the quality they say is acceptable.
I regret making this purchase and i am considering cutting my losses and selling the car and buying a different brand of car.
sorry im not enjoying the Audi Driving experience.
Mr Westerman
As requested i contacted Audi still waiting for a response 2 weeks later
November 14, 2025
Unprompted review
Reply from Sytner Group - Wakefield Audi
Hi Mr Westerman, thank you for taking the time to leave your review. We’re very sorry to hear how disappointed and frustrated you feel with your experience, as this is certainly not what we would want for any of our customers. We take all feedback seriously, particularly when it relates to both the vehicle and our aftersales service, and we appreciate you bringing these concerns to our attention. We have responded to you directly to address the issues you’ve raised in more detail and to clarify the findings from your visits to us. If you would like to discuss anything further, please don’t hesitate to get back in touch — we’re always here to help.
Had a lovely experience at Audi in Wakefield
Had a lovely experience at Audi in Wakefield! Amazing customer service particularly from Louis and Scott! They accommodated my wishes in a car and perfectly picked out what was best for me! They checked in frequently even after purchase.
March 3, 2026
Unprompted review
Reply from Sytner Group - Wakefield Audi
Dear Carly, Thank you ever so much for your wonderful review. We are delighted to hear that Louis and Scott provided such excellent customer service and helped you find the perfect car to suit your needs. It’s fantastic to know that you felt well supported throughout the entire process, even after your purchase. Your kind words mean a great deal to the team here at Wakefield Audi. We truly appreciate you taking the time to share your experience. Best wishes, Wakefield Audi Team
We bought an approved used car from…
We bought an approved used car from Wakefield Audi and from start to finish, Will & Scott were fantastic to deal with! Very good customer service and nothing was too much trouble! Thanks both!! Would highly recommend⭐️
March 30, 2026
Unprompted review
Reply from Sytner Group - Wakefield Audi
Dear Danni, Thank you ever so much for your kind words and for taking the time to share your experience. We’re delighted to hear that Will and Scott provided excellent customer service and made the process straightforward and enjoyable. It’s wonderful to know that nothing was too much trouble and that you would highly recommend us. We truly appreciate your support and hope you continue to enjoy your approved used car for many miles to come. Best wishes from all of us at Wakefield Audi.
Great experience buying my new used car…
Great experience buying my new used car from Wakefield Audi, I’d like to give a mention to Louis and the rest of the team who looked after us, nothing was too much trouble and the made the whole process easy and enjoyable, would definitely recommend to anybody.
March 26, 2026
Unprompted review
Reply from Sytner Group - Wakefield Audi
Dear Daniel, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that Louis and the team made the process of purchasing your new used car straightforward and enjoyable. It’s wonderful to know that nothing was too much trouble and that you felt well looked after throughout. Your recommendation means a great deal to us, and we truly appreciate your support. We hope you continue to enjoy your new vehicle for many miles to come. Best wishes, Wakefield Audi Team
Excellent service
Excellent service from Louis. Sourced the perfect car for me and made the whole process super easy from start to finish.
March 17, 2026
Unprompted review
Reply from Sytner Group - Wakefield Audi
Thank you very much for your kind words, Louise. We’re delighted to hear that Louis was able to find the perfect car for you and made the entire process straightforward and enjoyable. It’s always our aim to provide excellent service from start to finish. We truly appreciate your feedback and hope you continue to enjoy your new vehicle.
Buying my new to me car was easy with…
Buying my new to me car was easy with Louis and Scott, perfect service from start to finish, I would highly recommend anyone to purchase a car from here.
All the staff are friendly and helpful.
Thanks Louis!
March 15, 2026
Unprompted review
Reply from Sytner Group - Wakefield Audi
Dear Dave, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that Louis and Scott provided you with excellent service throughout your purchase. It’s wonderful to know that our team made the process straightforward and enjoyable for you. Your recommendation means a great deal to us, and we truly appreciate your recognition of our friendly and helpful staff. We hope you continue to enjoy your new car and look forward to welcoming you back to Wakefield Audi in the future. Thanks once again for your support. Best wishes, The Wakefield Audi Team
Car purchase
Whole experience of buying a replacement car was most enjoyable and made very easy. Staff were all incredibly friendly and very efficient. Sales exec Louis was a credit to the dealership.
March 21, 2026
Unprompted review
Reply from Sytner Group - Wakefield Audi
Dear B Mander, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that your car buying journey was both enjoyable and straightforward. It is wonderful to know that our team, especially Louis, made such a positive impression and provided you with friendly and efficient service. Your feedback is greatly appreciated and serves as a fantastic encouragement to all of us here at Wakefield Audi. We hope you continue to enjoy your new vehicle and look forward to welcoming you back in the future. Kind regards, The Wakefield Audi Team
Expensive Tyres…….do not buy from a main dealer !…
Took car to Sytner Audi in Wakefield. Servicing was fine BUT a new tyre was needed to pass the MOT (which had expired by 2 days) and the charge was £262…………. this is nearly £100 more than I could have got the tyre elsewhere (black circles/tyreshopper etc). As the MOT had expired and there was a defect on the tyre I was unaware of, the dealer basically had me over a barrel.
I feel Audi main dealers charge too much for tyres. It’s not as though it’s an OEM part ! Very poor.
March 24, 2026
Unprompted review
Reply from Sytner Group - Wakefield Audi
Thank you for taking the time to share your feedback. I’m really sorry to hear that you felt this way following your recent visit. This is certainly not the experience we aim to provide, and we never want any customer to feel under pressure or “over a barrel” when making decisions about their vehicle. While we do our best to ensure all work is completed efficiently and to the highest standard, we completely understand your concerns regarding tyre pricing. Please be assured that you are always welcome to source parts such as tyres independently if you prefer. We would have been more than happy to accommodate this and assist by facilitating a re-test for your MOT once the tyre had been replaced elsewhere. Your feedback is important to us, and we will use it to improve how we communicate options in situations like this, ensuring customers are fully aware of all available choices. Thank you again for bringing this to our attention.
Staff
Wanted to put some really good feedback in about the staff at the Wakefield dealership. Particularly Louis, Scott and Chris who have been really helpful and kind whilst sorting out a car. They made everything really efficient and created a really nice experience for me as a customer. So thank you all😁
March 25, 2026
Unprompted review
Reply from Sytner Group - Wakefield Audi
Dear Hannah, Thank you ever so much for your kind words and for taking the time to share your experience. We’re delighted to hear that Louis, Scott and Chris were able to assist you so efficiently and made your visit a pleasant one. It’s wonderful to know that our team created a positive and enjoyable experience for you. Your feedback truly means a lot to us all. We hope you continue to enjoy your new car and look forward to welcoming you back in the future. Best wishes, Wakefield Audi Team
Very friendly people and very helpful…
Very friendly people and very helpful always smiling thank you very much
March 23, 2026
Unprompted review
Reply from Sytner Group - Wakefield Audi
Thank you very much Kenneth, for your kind words. We’re delighted to hear that our team’s friendliness and helpfulness made your experience a positive one. Your appreciation means a great deal to us, and we’re pleased that our smiles brightened your visit. We look forward to welcoming you back to Wakefield Audi in the future. Cheers!
Audi S3 sold be James
James Cook helped me to find the car I wanted. I had a great journey and all my concerns were thoroughly discussed and resolved.
March 18, 2026
Unprompted review
Reply from Sytner Group - Wakefield Audi
Dear Giannis, thank you very much for your kind words. We are delighted to hear that James Cook was able to assist you in finding the car you wanted and that your journey with us was a positive experience. It is always our aim to address any concerns thoroughly and ensure our customers feel confident throughout the process. Your feedback is greatly appreciated, and we hope you continue to enjoy your new vehicle. Best wishes from all of us at Wakefield Audi.
Pleasurable experience at Audi Wakefield
The staff were very helpful Nicola and Craig couldn't have helped me more. They took care of everything for me making my experience with Audi Wakefield very easy and i ended up with a fabulous car. Craig helped set everything up in the car for us before we left. Can't thank them both enough.
March 13, 2026
Unprompted review
Reply from Sytner Group - Wakefield Audi
Dear Faye, thank you so much for your kind words. We’re delighted to hear that Nicola and Craig made your experience with Audi Wakefield so straightforward and enjoyable. It’s wonderful that you’re pleased with your new car and that everything was set up perfectly before you left. Your appreciation means a great deal to the team. We hope you continue to enjoy driving your fabulous new Audi for many miles to come. Best wishes, Audi Wakefield Team
Liam and Scott provide…
Liam and Scott provide excellent service. They explained the process of buying a new car on Finance from start to finish, ensuring everything met my needs. Liam kept me upto date regarding delivery and arranged a pick up date and time for when I was available. They are both professional and welcoming and could not have done enough for me.
March 6, 2026
Unprompted review
Reply from Sytner Group - Wakefield Audi
Dear Mary - Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Liam and Scott provided excellent service and made the finance process clear and straightforward for you. It’s wonderful to know they kept you well informed and accommodated your schedule for delivery. Your positive feedback means a great deal to us, and we’re pleased you felt welcomed and supported throughout your purchase. Best wishes from all of us at Wakefield Audi.
Wakefield Audi
Wakefield Audi, is great from the moment you walk in to the moment you leave, all of the staff there treat you very well.
The two that I mainly deal with is Lydia on reception and Craig in sales.
My third car in the space of 2 1/2 year,I keep saying it's the last , this time more likely will be having purchased a Q3 2026, I have still placed Wakefield as my place to go to even though York is nearer.
Thank you Wakefield Audi for making me so welcome.
Julian
March 1, 2026
Unprompted review
Reply from Sytner Group - Wakefield Audi
Dear Julian, thank you very much for your kind words and continued loyalty to Wakefield Audi. We are delighted to hear that Lydia and Craig have provided you with such excellent service throughout your visits. It’s wonderful to know that you feel so welcome and valued here, even choosing us over a closer location. We hope you enjoy your new Q3 2026 and look forward to welcoming you back whenever you need us. Best wishes, The Wakefield Audi Team
Excellent service from Craig lovely…
Excellent service from Craig lovely friendly staff, only thing I would say is getting through on the phone system is difficult, but a quick email gets you a call back, love my new Audi
February 27, 2026
Unprompted review
Reply from Sytner Group - Wakefield Audi
Dear Jon, thank you very much for your kind words and for taking the time to share your experience. We’re delighted to hear that Craig and the team provided excellent service and that you’re enjoying your new Audi. We do appreciate your feedback regarding the phone system and understand how important it is to be able to get through easily. It’s wonderful to know that our email response was prompt and helpful. We hope to see you again soon and wish you many happy miles in your new car. Best regards, Wakefield Audi Team
Title: Exceptional Service That Saved Me £7,000 — Truly Above and Beyond
From start to finish, my experience with Emily and Harry has been nothing short of outstanding. Their professionalism, honesty, and genuine commitment to helping me secure the right vehicle made the entire process smooth and stress‑free.
What stood out most was how transparent and supportive they were at every stage. They took the time to understand exactly what I needed, guided me through the options, and never once made me feel pressured. Instead, they empowered me with clear information and expert advice.
And the result speaks for itself — they helped me secure my car and saved me £7,000 in the process. That level of dedication is rare, and I’m truly grateful.
If you’re looking for a team that genuinely cares, delivers exceptional value, and treats you with respect from the first conversation to the final handshake, Emily and Harry are the people you want in your corner. I couldn’t recommend them highly enough.
Thank you both for everything — I’m enjoying the vehicle immensely.
Keith Mutore
February 14, 2026
Unprompted review
Reply from Sytner Group - Wakefield Audi
Thank you so much for taking the time to leave such wonderful feedback. It’s fantastic to read such positive comments, and we truly appreciate you sharing your experience. From the details in your review, we believe you may have intended to leave this for our colleagues at Sytner Select in Wakefield, who Emily and Harry are part of. Unfortunately, we’re unable to transfer or amend reviews on our side. If you’re able to repost your review directly to Sytner Select Wakefield, I’m sure Emily and Harry would be absolutely delighted to see your kind words and know how much their support meant to you. Thank you again for taking the time to share your feedback, and we hope you continue to enjoy your new vehicle.
Everything apart from waiting to pick…
Everything apart from waiting to pick my car up after being valeted which was 25 minutes but the staff looked after me
February 19, 2026
Unprompted review
Reply from Sytner Group - Wakefield Audi
Dear Alan, thank you very much for your kind words and for taking the time to share your experience. We are pleased to hear that our staff looked after you well during your visit. We do apologise for the wait after your car was valeted and appreciate your understanding. Your feedback is invaluable to us, and we are delighted that overall you had a positive experience with Wakefield Audi. We look forward to welcoming you back in the future.
Great service from when i first arrived…
Great service from when i first arrived to drop my car off to picking it up later that day.
February 18, 2026
Unprompted review
Reply from Sytner Group - Wakefield Audi
Dear Mr Stratford. Thank you very much for your kind words and for taking the time to share your experience with Wakefield Audi. We are delighted to hear that you received great service from the moment you arrived to drop off your car until you collected it later that day. It is always our aim to provide a smooth and efficient experience for all our customers. Your positive feedback is greatly appreciated, and we look forward to welcoming you back in the future. Kind regards, The Wakefield Audi Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.