Sytner Group - West London Audi Reviews 

Your customer service rep took excellent care of me!

Nitesh went above and beyond to ensure the work carried out was done as quickly as possible, and even arranged for a replacement car last minute for the bank holiday weekend so we didn’t have to cancel our plans!
Can’t fault the customer service and staff at west London Audi, great experience.

Paris is a very helpful and professional person. Thanks a lot!

Every time I walk in west London Audi is different vibes always welcome even coming for service my car or buying parts or accessories very helpful highly recommended too feel the experience.

I’ve been extremely happy with the service I received from West London Audi throughout the purchase of my new RS3.

The whole experience was professional, smooth, and enjoyable from start to finish, Malik Smith was very professional and I really appreciated the excellent communication and customer care provided.
Many thanks again, and I look forward to dealing with you in the future.

Excellent service from the service agent. Efficient, attentive and personable.

Good service and did everything I asked for.

I recently purchased a new Audi SQ6 Vorsprung through this dealership and unfortunately the experience has been extremely disappointing from both a vehicle quality and customer service perspective.

The car itself has arrived with a long list of issues including cosmetic damage/marking that will not clean off, an intermittent alarm fault which randomly activates, missing Vorsprung weather mats, charging errors above 90%, and the vehicle refusing to charge beyond 98%. In addition, the indicated range is significantly below expectations, showing only around 245 miles at 98% charge despite the published WLTP figures being far higher.

While issues can happen with any vehicle, what has made this experience particularly frustrating has been the complete lack of effective aftersales support. I have been seeking assistance since day 6 and less than 100miles on the clock. I am now attempting to reject the vehicle entirely as they wont put anything right despite owning only three weeks and it still has less than 500miles on the clock.

It is almost impossible to get hold of anyone at the dealership,

Promised callbacks are routinely not honoured and communication has been extremely poor throughout. The responses received from the VIP sales exec Ben McClaskey have been especially disappointing and, at times, dismissive.

Examples include:

Telling me to go and buy the missing vorsprung features myself
Advising that its easy and digital sound packs expected at delivery could simply be purchased through the MMI for a few hundred pounds.
Responding to concerns about the cosmetic damage by asking whether I had “considered cleaning it”

For a brand-new Audi SQ6 Vorsprung, this level of customer service is simply unacceptable. The attitude shown towards genuine concerns has been dismissive rather than proactive, and the dealership has shown very little ownership in resolving the issues properly.

I expected a premium experience purchasing a flagship Audi vehicle, but unfortunately this has been one of the poorest customer service experiences I have had.

I sincerely hope the dealership improves both its aftersales processes and its approach to customer care because at present I would struggle to recommend them.

Worst customer service. Service overpriced and blamed me for damage to car. I was Mercedes customer. I have now sold and never again.

Audi representative Nitesh Varsani was very helpful

Difficult in communicating with dealership due to, having to speak to machine for callback not person.
Attended for service and MOT on 22/4/26 and car given back to me with same problems as it went in with .Also received video of other work car needed after I had got home with car!

Job was done in time and the service from the sales prople was informative.

Car I wanted was in London which was too far to go as I live in Scotland.Moumin delivered my new car to me and took away my old one. This was great as it saved me a very long journey. Moumin was very helpful and I'm delighted with my new Audi and brilliant service provided

Was very good service on reception

Great service for my car. Quick execution and transparent what needs to be fixed.

Kreshnik was welcoming and supportive in getting me the car that I wanted.

Asked via Internet for a video of a particular car.
Jacob called within minuites and although he doesn't understand the concept of customer service, he definitely understands the concept of "gaslighting"
Although I indicated many a time that I did not want to engage in any "sales pitch" and only required the aforementioned video. This obviously wasnt what Jacob was going to allow!!
He is a guy that obviously can't take NO from a woman.
Turning the conversation into a battlefield of his ego and trying to change the narrative of the conversation to suit.

Warm welcome from the team, and work done efficiently and in time.

GREAT - availability of taxi service - to and from home.

NOT SO GOOD - Booking of service on phone - Quite frankly, the system is appalling. I went through the questions three or four times and could still not get anyone to answer my question.
If I had not needed an MOT in a hurry, before going on holliday I would have transferred to another Audi dealer.