Sytner Group - West London Audi Reviews 

Unfortunately, this visit was far from professional. I brought my car in for a service and received it back with several amber advisories noted on the report. However, I was later told that some of those issues would actually result in an MOT failure.

After getting the problems fixed, I booked the car back in for a retest. I was kept waiting all day, and when I finally spoke to Rajesh, a staff member , his attitude was rude and dismissive. The interaction felt unnecessarily unpleasant, with a noticeable lack of professionalism.

It’s a real pity, as I’ve never had such a negative experience here before.

Good experience from the beginning and kept up to date for the duration the car was with them on the progress and timescales. Staff were pleasant and welcoming. Not sure it could have gone any smoother!

Thank you vm

Always amazing service, taking all the stress away. Fabulous team and well taken care of as a customer.

Anoop looked after me well. Was able to secure me a discount on my tires and the brakes, and kept me well informed throughout the process.

I was greeted in a friendly manner by the car and the desk team. Anoop came and saw me at table 12 promptly and confirmed what was to be done with my car. No surprises and very smooth.
The work was done to schedule and I drove away happy having had the chance to do some work on my laptop.

The best price for my car to be serviced across the whole Audi group so very happy there. Raj, my service agent was a pleasure to deal with and the guy in the car washing department treated my car like his own. First class service all round.

excellent communications before during an after the service, highly recommend West London Audi Synter Group and my service advisor was Anoop Narayanan

Sales person was abrupt and very dismissive. I asked for a quotation for repairs 4 times, was bounced around to different people, and it was only because of the forecourt manager’s efforts (after my service was completed) that this was addressed. Once he supported this, I received a quotation for parts to order, and a cost on labor from the internal team. Obvious that the receptionist, forecourt and back office are the ones that provide the real service in this location (100%). Disappointing

Excellent and efficient service for my car. Friendly staff, nice coffee and keep you up to date. I would highly recommend!

Paris who was in charge of my vehicle was extremely, courteous, friendly and knowledgeable.

Unfortunately the previous ladies on reception 6 months ago have left to work in other departments.

Their replacements clearly didn't want to be there, were rude, stroppy and unhelpful, which put a dampener on the experience as I had a waiting book as my car was being serviced!!

I had my car serviced at West London Audi yesterday and was very pleased with the experience. Everything was handled efficiently from start to finish. The staff were professional, friendly and well organised, and both the handover and collection were completed with minimal waiting time. The whole process felt smooth and straightforward. Thoroughly recommended.

Very professional, high‑quality, and personable customer service throughout. My car was serviced promptly, and I was immediately provided with a clear update on any future work required. I also received an email confirmation that included a video of my car inspection, which was unexpected and extremely helpful. The complimentary valet service was a lovely touch and very much appreciated. Thank you, West London Audi, for such an excellent overall experience.

We have received a brilliant customer zero from Kash Riaz when we bought our new car recently. We have been their customer for long time but the service we received this time was unbeatable. He looked after the process from the start very well and went beyond the expectations. Really satisfied and recommend..

My advisor was informative and perfect for me!

Very well organised set up and a very welcoming team.

Staff very helpful and informative throughout

As always very welcoming and efficient

I brought my Audi in for what I expected to be a straightforward service and left feeling completely misled and let down. I was initially quoted around £5,000 of extra work on top of the service, which was a real shock and made me seriously worry about the condition of my car. Only when I mentioned that I had an Audi warranty did most of this “urgent” work suddenly vanish, apparently fixed by a simple system reset. That swing from thousands of pounds of work to almost nothing has left me feeling that the original quote was neither transparent nor trustworthy.

The whole experience was made worse by the lack of communication. I had to constantly chase for updates, and no one ever clearly talked me through the supposed issues or asked if I even wanted the additional “recommended” work carried out. When I was finally told my car was ready, there was no proper explanation of what had actually been done, how the problems were resolved, or why the original quote was so high, just a quick comment that the service agent would follow up – which never happened.

To make matters worse, after this experience I filled out a contact form on their own website to give them a chance to respond directly, and I still have not received any reply. Being ignored even at that stage has left me feeling frustrated, undervalued as a customer, and with very little confidence in this service centre. I would strongly think twice before bringing my car back here or recommending them to anyone else.

UPDATE

Since that visit, the same warning light has now come back on. This clearly suggests that the underlying issue was not properly identified or resolved. I have telephoned West London Audi on multiple occasions to book the car back in, and each time I have been told that someone would call me back to arrange an appointment. To date, no one has called me back and no appointment has been made.

This is on top of the earlier poor communication, the lack of explanation at handover, and the fact that I previously submitted a contact form via your website and never received any response. Taken together, this gives the impression that my concerns are being ignored and that there is little regard for customer safety or aftercare.