T-Dimension Ltd Reviews 4,619

TrustScore 4 out of 5

4.1

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Rated 1 out of 5 stars

I placed my order on april 16, it was paid in full, nothing happened until i received an email from t-dimension on 8 of May saying it was out of stock and I would be fully refunded, it's now the 21 of... See more

Rated 5 out of 5 stars

Address confirmation part was unusual for sure. Other than that everything went smoothly, only took a bit more time to receive order than expected. Communication with store was at a very good level, p... See more

Company replied

Rated 4 out of 5 stars

Quick responses, but due to lack of control throughout the delivery process you wait a bit over 2 weeks to receive your high-price camera without a real tracking ability. In addition it´s not... See more

Company replied

Rated 5 out of 5 stars

I wanted the new S24, but the Hong Kong or USA version which come with the latest Qualcomm SoC instead of the Exynos. T-Dimension had everything I needed: lower price than every single competitor, no... See more

Company replied

Company details

  1. Photo Shop
  2. Cell Phone Store

Written by the company

Founded in 2003, T-Dimension offers and delivers Photography Equipment to customers around the world as an eTailer. The HK-based company served satisfied clients and has been well rated in trusted channels such as: eBay/Amazon/Lazada/Taobao. Treasuring Great Moments of Life leads to Happiness, hence our eShop focuses in the range of Photography Equipments. The T-Mission is to ensure Quality Service that includes the following: Delivery, Shopping Experience, Community & Customer Support. AU Facebook Page: https://www.facebook.com/TDimension/ UK Facebook Page: https://www.facebook.com/TDimensionUK/


Contact info

4.1

Great

TrustScore 4 out of 5

5K reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Avoid. Fishing.

Ask for personal data and source.of funds. Data fishing. Be carefully. I don't recommend. Avoid them.

October 8, 2024
T-Dimension Ltd logo

Reply from T-Dimension Ltd

Please understand that we always make sure to handle customer's private information with caution. It was never our intention to intrude your privacy.

We truly regret for causing you much trouble, but we hope you understand that all these measures were executed in light of Seller's Protection, especially when the purchased item was of high value or your account was not verified at the time of purchase.

Last but not least, we will not honor fake or fraudulent claims and reserve the right, in our sole discretion, to reject any purchase which we suspect to be fraudulent.

Should you require any further assistance, please kindly contact us.

Thanks and regards,
T-Dimension

Rated 5 out of 5 stars

Brand New Snapdragon S24

Don't listen to these negative review. This company is legit.
Ordered the phone on Friday, and it arrived on Wednesday. Less than a week.
Their communication though whatsapp was quick regarding any question.
Phone works reliably as it should, and cheaper than any place in UK, plus I got the better snapdragon cpu.

Side note, the package seal was opened upon delivery. When I asked t-dimension, they said that it is part of their quality control to make sure that nothing is broken or missing before shipping, which I don't mind.

Overall you can get genuine phones from them at better price.

November 27, 2024
Unprompted review
T-Dimension Ltd logo

Reply from T-Dimension Ltd

Thank you for supporting T-Dimension.

Regards,

T-Dimension

Rated 4 out of 5 stars

All in all very good

All in all very good. It would help a lot if there was a better way of contacting T-dimension to sort out a mistake I made in ordering.

September 25, 2024
T-Dimension Ltd logo

Reply from T-Dimension Ltd

Thank you for supporting T-Dimension.

You can contact us at shop@t-dimension.com or Whatsapp if necessary.

Regards,

T-Dimension

Rated 5 out of 5 stars

Great experience

Great experience! Ordered an Xperia 1 VI on 5 november and received it on 18/11, without any tax or duty, in mint condition. Price was lower than any other site I could find.
Before ordering, be aware of the warranty and return policy: if they are ok for you, then do not delay any longer, the customer support is prompt and friendly and I am sure it will be able to solve all your problems!

November 18, 2024
Unprompted review
T-Dimension Ltd logo

Reply from T-Dimension Ltd

Thank you for supporting T-Dimension.

Regards,

T-Dimension

Rated 5 out of 5 stars

Overall great store. I would order from them again

Address confirmation part was unusual for sure. Other than that everything went smoothly, only took a bit more time to receive order than expected. Communication with store was at a very good level, prices are also better than in local stores. Received items were totally new.

November 19, 2024
Unprompted review
T-Dimension Ltd logo

Reply from T-Dimension Ltd

Thank you for supporting T-Dimension.

Regards,

T-Dimension

Rated 5 out of 5 stars

Good job.

Good job.
Excellent price - very pleased.
Item top-notch.
Frequency of post-purchase communications could be better to relieve the anxiety of spending on what was, to me anyway, a completely unknown platform, (which my VPN highlighted with a “credit card data stripper” warning - when I went back into my account to check on progress, not when I initially made the purchase).

October 17, 2024
T-Dimension Ltd logo

Reply from T-Dimension Ltd

Thank you for supporting T-Dimension.

Regards,

T-Dimension

Rated 5 out of 5 stars

New S24 with Snapdragon!

Everything is fine. I use my new s24 with snapdragon chip already a few weeks now and am very pleased. Shipping took a bit longer but it was worth to wait. thanks

October 16, 2024
T-Dimension Ltd logo

Reply from T-Dimension Ltd

Thank you for supporting T-Dimension.

Regards,

T-Dimension

Rated 3 out of 5 stars

They asked for too much personal…

They asked for too much personal information so I terminated the transaction

October 15, 2024
T-Dimension Ltd logo

Reply from T-Dimension Ltd

Please understand that we requested for your private information if the order total amount is high.

We truly regret for causing you much trouble, but we hope you understand that all these measures were executed in light of Seller's Protection, especially when the purchased item was of high value.

Should you require any further assistance, please kindly contact us.

Thanks and regards,
T-Dimension

Rated 5 out of 5 stars

Order both a camera and a lense…

Order both a camera and a lense separately which arrived one in a week and the other took a bit longer with a time of 2 weeks.
The products were both in perfect shape, only thing I have to criticize is that there was no security seal tape on the opening (pull tab) of the box.
Finally the only other thing to take in account is that they will ask for further personal information for "further verification", I don't know why the fact that there was your name and email on the PayPal account which matches the Login information of the website is not enough.

September 18, 2024
T-Dimension Ltd logo

Reply from T-Dimension Ltd

Thank you for supporting T-Dimension.

Regards,

T-Dimension

Rated 5 out of 5 stars

The delivery got bit late otherwise…

The delivery got bit late otherwise very smooth customer service and very competitive prices as compared to market.

October 13, 2024
T-Dimension Ltd logo

Reply from T-Dimension Ltd

Thank you for supporting T-Dimension.

Regards,

T-Dimension

Rated 5 out of 5 stars

All was perfect

All was perfect. Delivery in short time 5 stars for the service and product's quality.

October 13, 2024
T-Dimension Ltd logo

Reply from T-Dimension Ltd

Thank you for supporting T-Dimension.

Regards,

T-Dimension

Rated 1 out of 5 stars

AVOID!! Bad, bad, bad,... (not spam at all, of course)

[Edit-last!?] They are treating you -Trustpilot- as either idiots or lyers, as they can "detect" spam reviews that you can not, as I'm labeled as "verified". That's how they consider you!!
[Edit] Already done; automated responses here!!
At least got money refunded the two times I tried buying a D850...
That's my last edit on this! They say, as children do, "it's your fault, not mine ". My review looks for them as spam, that's why I'm a paypal legit customer... yes, you win! That was my fault to enter your world wide web... Never again!! Bye bye...

October 11, 2024
T-Dimension Ltd logo

Reply from T-Dimension Ltd

Spam reviews

Rated 5 out of 5 stars

Well as you know i bought

i bought
a Sony Xperia1iv
When the phone's arrived I had a little surprise waiting for me in the package
A very nice and smart-looking cover came with the phone for free.
Everything went very smoothly delivery
Was on time
I recommend T Dimensions Ltd
To everybody 😀

October 9, 2024
T-Dimension Ltd logo

Reply from T-Dimension Ltd

Thank you for supporting T-Dimension.

Regards,

T-Dimension

Rated 5 out of 5 stars

Trustworthy

Trustworthy, Reliable **5**Stars
Delivery process is a bit slow, takes 15 days at least to your doorstep.

October 8, 2024
T-Dimension Ltd logo

Reply from T-Dimension Ltd

Thank you for supporting T-Dimension.

Regards,

T-Dimension

Rated 1 out of 5 stars

Cheap, but no delivery

I ordered a lens 5 weeks ago with an estimated delivery time of 7 business days - but no delivery until today! The parcel has obviously been lost, but instead of sending me a replacement, they are "investigating" since 2 weeks. Not clear if they will ever solve this. They had the best price, communication was very responsive, but I now think it would have been better to pay a bit more and order from another company.

Update 8. Nov. 2024:
Another week has passed without delivery.
I have now cancelled my order and reduced my rating.

Update 17. Nov. 2024:
Despite my order cancellation, T-Dimension has not yet sent my money back. Therefore, I opened a PayPal case.

Update 25. Nov. 2024:
T-Dimension is still "investigating" and refusing to refund me for the order I placed 2 months ago! It was definitely the right decision to open a PayPal case - they (PayPal) have now sent me back my money.

November 1, 2024
Rated 5 out of 5 stars

New S24 with Snapdragon chip!!!

I bought a new s24 because T-Dimension is the only vendor who makes the Snapdragon version available to european customers. It´s simply awesome that they can sell the Internation version. I also bought two years ago my current Sony A7IV which I still use for my professional work. I can only say good things and am happy for their pricing. It´s quite competitive. Shipping can take some time but that´s usual for import

October 28, 2024
Unprompted review
T-Dimension Ltd logo

Reply from T-Dimension Ltd

Thank you for supporting T-Dimension.

Regards,

T-Dimension

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