I placed my order on april 16, it was paid in full, nothing happened until i received an email from t-dimension on 8 of May saying it was out of stock and I would be fully refunded, it's now the 21 of... See more
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Address confirmation part was unusual for sure. Other than that everything went smoothly, only took a bit more time to receive order than expected. Communication with store was at a very good level, p... See more
Company replied
Quick responses, but due to lack of control throughout the delivery process you wait a bit over 2 weeks to receive your high-price camera without a real tracking ability. In addition it´s not... See more
Company replied
I wanted the new S24, but the Hong Kong or USA version which come with the latest Qualcomm SoC instead of the Exynos. T-Dimension had everything I needed: lower price than every single competitor, no... See more
Company replied
Company details
Written by the company
Founded in 2003, T-Dimension offers and delivers Photography Equipment to customers around the world as an eTailer. The HK-based company served satisfied clients and has been well rated in trusted channels such as: eBay/Amazon/Lazada/Taobao. Treasuring Great Moments of Life leads to Happiness, hence our eShop focuses in the range of Photography Equipments. The T-Mission is to ensure Quality Service that includes the following: Delivery, Shopping Experience, Community & Customer Support. AU Facebook Page: https://www.facebook.com/TDimension/ UK Facebook Page: https://www.facebook.com/TDimensionUK/
Contact info
Unit 703C, 7/F., Lai Cheong Factory Building, 479-479A Castle Peak Road, Lai Chi Kok, Kowloon, Hong Kong
- HK +852 27891288 | AU +61 280113753 (AEST 12:30pm - 9:30pm) | UK +44 2071934703 (GMT 1:30am - 10:30am)
- shop@t-dimension.com
- www.t-dimension.com
4.1
Great
5K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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Excellent service
Received with in week of order, brand new sealed in box.
Absolute savings
July 9, 2024
Reply from T-Dimension Ltd
Thank you for supporting T-Dimension.
Regards,
T-Dimension
Way the cheapest source
Way the cheapest source of my phone. The delivery date was quite long, but they kept me informed continuously.
July 7, 2024
Reply from T-Dimension Ltd
Thank you for supporting T-Dimension.
Regards,
T-Dimension
Best prices
Best prices. Sending needs time and you get the Ups Number on the Delivery day but prices are without competition. 👍
July 7, 2024
Reply from T-Dimension Ltd
Thank you for supporting T-Dimension.
Regards,
T-Dimension
Reply from T-Dimension Ltd
Thank you for supporting T-Dimension.
Regards,
T-Dimension
Very good value and helpful customer…
Very good value and helpful customer care. Got phone for my wife 30% cheaper than anywhere else.
June 28, 2024
Reply from T-Dimension Ltd
Thank you for supporting T-Dimension.
Regards,
T-Dimension
still impressed!
Second buy from Germany, second S24, and still super impressed! Thank you for the great service and the new phones :)
June 25, 2024
Reply from T-Dimension Ltd
Thank you for supporting T-Dimension.
Regards,
T-Dimension
Reply from T-Dimension Ltd
Thank you for supporting T-Dimension.
Regards,
T-Dimension
Bad luck - great service!
They initially shipped me a broken phone (but it was most likely UPS or Samsung's fault), but after some support they refunded me without many issues!
Many thanks to Elaine from support and the managament, technical and all teams! <3
Ordered a new phone from them right away!
June 17, 2024
Reply from T-Dimension Ltd
Thank you for supporting T-Dimension.
Regards,
T-Dimension
Reply from T-Dimension Ltd
Thank you for supporting T-Dimension.
Regards,
T-Dimension
I am satisfied with the delivery
I am satisfied with the delivery. This was done quickly and reliably. there was regular status information.
May 17, 2024
Reply from T-Dimension Ltd
Thank you for supporting T-Dimension.
Regards,
T-Dimension
A mixed purchase experience
Just as others have shared online, when I placed the order, I did get request to send my photo ID and proof of my US address, unusual but I did comply. The camera RX100 VII did arrive on time in an opened box (which I was told earlier), with all accessories, but no user manual, guarantee card, etc. I have been using the camera for some time now and it works great. It seems they forgot to put back in the box all those printed papers.
May 17, 2024
Reply from T-Dimension Ltd
Thank you for supporting T-Dimension.
Regards,
T-Dimension
Many documents asked for an order
after the order, they asked me the official documents such as a copy of driver license / ID card / Passport / Government Tax invoice which can show the name and the delivery address for validation. Then they want still Staff ID card.
May 16, 2024
Reply from T-Dimension Ltd
We are sorry for your unhappy experience. However, please understand that we always make sure to handle customer's private information with caution. It was never our intention to intrude your privacy.
We truly regret for causing you much trouble, but we hope you understand that all these measures were executed in light of Seller's Protection, especially when the purchased item was of high value or your account was not verified at the time of purchase.
Last but not least, we will not honor fake or fraudulent claims and reserve the right, in our sole discretion, to reject any purchase which we suspect to be fraudulent.
Should you require any further assistance, please kindly contact us.
Thanks and regards,
T-Dimension
Product listed on the website was not…
Product listed on the website was not available, which seams to be a common theme on the website. Would not have chosen this site if the product was avilable elsewhere. Lazy dropshipping without inventory or availability checks.
Support tried to upsell instead.
A plus was that they payed me back without discussion and withina reasonable timeframe.
May 11, 2024
Reply from T-Dimension Ltd
Thank you for the message. Regarding your order for this item, we are sorry that our distributor suddenly lacks the stock for this model, and there is no ETA for restock. We have tried to look for some other distributors, but failed. We apologize for the inconvenience caused to you.
Thanks and regards,
T-Dimension
Perfekt Deal and transaction without…
Perfekt Deal and transaction without and problems 😀
June 8, 2024
Reply from T-Dimension Ltd
Thank you for supporting T-Dimension.
Regards,
T-Dimension
I bought recently a Galaxy S24 and it…
I bought recently a Galaxy S24 and it was delivered within 5 working days. It was with 600 € a lot of money for these cell phone, but today i saw it offered in a local shop for over 900 €. In all i am very happy with the goods an also the very friendly communication with Elaine from T-Dimension. Totalls up to 10 points
June 22, 2024
Unprompted review
Reply from T-Dimension Ltd
Thank you for supporting T-Dimension.
Regards,
T-Dimension
Great price and communication with…
Great price and communication with seller, however slight delay in processing and shipping needs to be better.
May 22, 2024
Reply from T-Dimension Ltd
Thank you for supporting T-Dimension.
Regards,
T-Dimension
Reply from T-Dimension Ltd
Thank you for supporting T-Dimension.
Regards,
T-Dimension
This company could not deliver on the…
This company could not deliver on the product advertised and had to issue a refund with no alternative.
In reply to the comment made by this company. I did redirect the order to my home address but I was then told there was no stock and they were unable to fullfil the order and a refund was issued
May 18, 2024
Reply from T-Dimension Ltd
We are so sorry that we don't ship the package to PO Box / Parcel Locker / Self-storage as the courier doesn't accept any package which ships to PO Box / Parcel Locker / Self-storage.
We can only send the package to the physical address. We feel so sorry that we need to cancel the order and arrange a full refund.
Regards,
T-Dimension
"Out of Stock" Not Reliable! Avoid!
"Out of Stock" Avoid!! not Reliable at All!
After email assurances and a few weeks wait, was told "not in stock".
Full refund eventually issued but this was not the first time things are advertised at a great price (but aren't actually available)
Then purchased again in White color and received a message after a week, white color out of stock, Requested me to change the color while white colour was available as showing "in stock" I agreed to change the color with a purple, but when I received after 2 weeks, color was not as described! I requested to return the item & got reply that I have to pay posting charges plus 10% Restocking fee which is arroud £80 In Total, just avoid to buy anything from them!! Very disappointed with my recent purchase, All I can say just Avoid!!
June 12, 2024
Unprompted review
S24 Snapdragon imported to Italy
I wanted the new S24, but the Hong Kong or USA version which come with the latest Qualcomm SoC instead of the Exynos. T-Dimension had everything I needed: lower price than every single competitor, no import fees (I live in Italy), original box, 10 days shipping and constant updates during the process. I was skeptical, but I gave it a try and I couldn't be happier. The phone works perfectly, arrived on time and I can't complain on anything. If in the future I'll need to import a smartphone I'll know where to look
June 5, 2024
Unprompted review
Reply from T-Dimension Ltd
Thank you for supporting T-Dimension.
Regards,
T-Dimension
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