Tapcentre 

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Rated 1 out of 5 stars

We've been trying for weeks to get a response to complaints. No answer on the phone, voicemails not replied to, no reply to online chat messages, no reply to emails. A warranty is no use if the c... See more

Rated 1 out of 5 stars

Happy to take your money. Item faulty, they assure you of a new item and you wait, email, wait, you never hear from them again!! Will never use or recommend.

Rated 1 out of 5 stars

I have tried to contact this company by email and phone. Ive left countless numbers of voicemail messages with no response. I did recieve a couple of emails from a lady called Jacinta promising me... See more

Rated 1 out of 5 stars

The company immediately took payment in August 2013 and have never provided me with the tap that I ordered. I have only had one email response saying goods have been dispatched and then totally ignor... See more

Company details

  1. Kitchen Supply Store

Information provided by various external sources

TapCentre.com is a rapidly growing company with a management team in place with over 25 years experience in the home and leisure industry and online retail. TapCentre.com has a large warehousing and distribution premises in London and a support team in place in Nottingham to ensure we deliver the best possible experience online and the most efficient service to you, the customer. With a dedicated and knowledgable team of customer service representatives we pride ourselves on attention to developing new business and maintaining a loyal customer base and recommendations by delivery high quality yet affordable products.


Contact info

All reviews

(55)

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Rated 4 out of 5 stars

Fast Delivery

I ordered 5 taps for my new home and they all arrived after 2 days when I chose the free delivery 5-7 days so am pleased with the delivery service. I couldn't get a discount for the bulk order but I suppose the prices were good anyway :-)

June 14, 2011
Unprompted review
Rated 5 out of 5 stars

10/10

i found this site by accident after purchasing some taps from the tap centre, i probably wouldn't have brought from them had i seen this site first! I had a very good experience with them and didn't have any problems with the products, delivery or service.
and i would definitelybuy from them again

June 13, 2011
Unprompted review
Rated 4 out of 5 stars

All round v.impressed

I thought I'd write a review as Tapcentre got some criticism.I've been using them for over a year and have ordered over 20 taps last year. Did have an issue with two orders in January but this is sorted and the service since then have been great.

Prices are excelent too which is why i started using them in the first place.

June 13, 2011
Unprompted review
Rated 5 out of 5 stars

fab products and great service received

Great service, fantastic products. brought the butler of london 1.02 and the latitude k1000!! quality great and the service receive was excellent!! would defo recommend.

June 12, 2011
Unprompted review
Tapcentre logo

Reply from Tapcentre

Stephanie,

Thank you for your comments.

Since being made aware of some of the comments on this site and the unfortunate circumstances that a handful of customers had experienced, we have ensured the following steps have been taken:

1. All customer with pending issues have been attempted to be contacted and resolved. Those that have not managed to contact, we have made additional attempts through Trustpilot to acquire order numbers to resolve. Our absolute priority is to ensure that any problems are resolved in a timely and efficient manner.

2. Introduction of a secondary warehouse to our operations as well as additional customer services resources to contact customers in a timely and efficient manner. We service thousands of customer monthly and make proactive efforts in continuing and improving our offering to customers.

3. Promotion of feedback to our customers who have purchased at Tap Centre. We would like to hear from all of our customers to develop our strengths and eliminate our weaknesses.

If you do need to contact our team, please do not hesitate to do so on info@tapcentre.com

Kindest regards
N Timms - Director

Rated 5 out of 5 stars

Dealt with my problem perfectly

I had a problem with my item being delivered to my billing address instead of my shipping address. One of the customer service ladies (thank you Jacinta) dealt with it brilliantly and liaised throughout with a redispatch and collection of the first product.

They also offered me a 10% off on my next purchase as apologies for the problem. I certainly feel they dealt with me professionally and will be making use of the discount gesture.

June 11, 2011
Unprompted review
Rated 5 out of 5 stars

Nice website

Good website, easy to use. Ordered and delivered promptly with no problems what so ever. Would recommend

June 11, 2011
Unprompted review
Rated 4 out of 5 stars

Good company, good service

I ordered a Tap from Tap Centre about a week ago, emailed them for a couple of tips as to what type of tap would work best in my house and they were very helpful. Delivered on time and price was good compared to other websites that I looked at.

June 11, 2011
Unprompted review
Rated 4 out of 5 stars

Good site and range and prices ok

i purchased on tap centre as they suggested the item was available. Although not the cheapest on the astracast product, they had in stock and delivered it on a next day service.

Have read the reviews afterwards however would buy again.

June 10, 2011
Unprompted review
Rated 4 out of 5 stars

Price - then surprisingly good service

My wife chose a tap from their website but then I saw all the reviews on Trust Pilot so I was naturally concerned. I look over the web and Tapcenters price was about £30 cheaper than the closest competition so I took a chance and placed an order. I was more than pleased when I chose free delivery and actually got the product the next day!

By the sounds of the managers comments on some of the reviews it may well be that there is truth in a temporary blip unless I was just lucky In any case, I would order again when my wife decides what she wants in the bathroom.

June 10, 2011
Unprompted review
Rated 5 out of 5 stars

No problems

I ordered 2 taps from Tap Centre, one bathroom and one kitchen tap on 2-3 day delivery. They both came after 2 days. I will definitely use again and recommend to all.

June 10, 2011
Unprompted review
Rated 4 out of 5 stars

Fast Service!

Ordered Frankie sink and tap, on a next day delivery and received immediately.

Noticed a few of the bad reviews, fortunately i am not one of them.

June 10, 2011
Unprompted review
Rated 4 out of 5 stars

Speedy service and great tap

I ordered my tap on the Sunday evening on a 2 - 3 day service and have received the tap today. Beautiful tap - I must have been another lucky one, but given the good service I had I thought I would give some recognition for my taps delivered in the time specified.

April 20, 2011
Unprompted review
Tapcentre logo

Reply from Tapcentre

Hi Simeon,

Thanks for the comments and glad to hear that goods were delivered on time and in good condition.

N Timms - Director

Rated 4 out of 5 stars

good service

was i lucky ? did not have the tap i ordered in stock , but was contacted straight away , and was sent alternative tap ( next day delivary ) , unfortunatly tap was faulty . but was offered refund straight away , which i took and have received , was pleased with service , and received apology .
all thing considered would use them again

March 12, 2011
Unprompted review
Tapcentre logo

Reply from Tapcentre

Alan,

Many thanks for your review and positive feedback for TapCentre.com. There are some unfortunate circumstances whereby stock may be faulty. I welcome feedback on our returns/faults procedure so if there is any further feedback you may be able to offer to improve, please email through to info@tapcentre.com

Thanks

N Timms - Director

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