Taps.co.uk Reviews 

1,163
TrustScore 4 out of 5

3.8

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Rated 5 out of 5 stars

Right from the start, customer service was excellent, Staff ( Emma Trott), was patient and diligent, answering all questions I gave and took care not just blurt out any sales jargon. Goods arri... See more

Rated 5 out of 5 stars

The options on separate taps for hot and cold are limited. Most are mixer taps and it took some effort trawling the various supliers to fint these. They are excellent , easy to use and smart in appe... See more

Rated 3 out of 5 stars

Ordered a Summit back to wall WC pan along with the white gloss unit but a Tampa WC pan was delivered DESPITE contacting Taps.co.uk to advise them of their error when I originally received the despatc... See more

Rated 2 out of 5 stars

Item was not described enough on web site, so when arrived not suitable, customer enquiries not helpful just kept repeating same programmed speel. returns policy poor, cost £5.95 for delivery then exp... See more

Company details

  1. Kitchen Supply Store
  2. Bathroom Remodeler
  3. Bathroom Supply Store

Written by the company

Shop with confidence at the UK's number 1 website for taps. We work in partnership with the leading tap manufacturers including Perrin & Rowe, Franke, 1810 & Gessi to create the best range of kitchen and bathroom taps online. Our range boasts the most up-to-date kitchen taps, bathroom taps and showers allowing you to find the perfect finishing touch to your project. We are proud to supply the public, kitchen and bathroom designers and hotels.


Contact info

3.8

Great

TrustScore 4 out of 5

1K reviews

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3.8

All reviews

(1,163)

3 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Taps

Excellent site, excellent price, excellent service, first class defo use again thanks

August 6, 2015
Unprompted review
Rated 3 out of 5 stars

fast delivery, poorly designed tap re fitting

Good price , fast delivery on the tap but it is very difficult to fit as nut is non-standard size for specialised plumbing tools and feed pipes are too close to nut to use standard tools. Result, new tap is not secured properly to sink.

August 6, 2015
Unprompted review
Rated 4 out of 5 stars

Lovely !

Change the nuts for 10 mm or 12 mm to make them compatible with the standard spanner sizes

August 5, 2015
Unprompted review
Rated 5 out of 5 stars

Faulty Taps Returned

Ordered a Cobre mixer tap on Thursday. It was delivered on Friday (standard delivery!!). I fitted the tap on Saturday but oh dear hardly any flow through the hot side, I've been a plumber for 40 years and realised the problem lay in the tap casting itself, so faulty tap, refund required.
I emailed customer services on Tuesday, by Friday I hadn't had a reply so I rang them.
The guy I spoke to couldn't have been more helpful. He couldn't understand why there was no response to my email, he offered a refund and said as the item was faulty that there was no point returning it (I assume because it was under a threshold price). Easy as that.
Top marks for friendly customer service.

July 31, 2015
Unprompted review
Rated 1 out of 5 stars

Absolute let down to be fair!

Purchased goods online on 28th June 2015 and apparently everything was in stock, 2 weeks later still no goods and not even an email to say why?
I called the service line and was told that 1 item was out of stock but they would send out the part order on next day delivery, 1 WEEK later and still no goods? Rang the service line again and was told it would be out in 2 days! The delivery came but was short of 3 items not 1? called the service line again.... Huge apologies and explanation, the towel rail will be out in 2 days! 2 days later, no towel rail? called the service centre and the said there had been some mix up and it would be out in 2 days! That was 2 days ago and still no towel rail?
PLACED THE ORDER NEARLY 4 WEEKS AGO!!! WHATS GOING ON???

July 23, 2015
Unprompted review
Rated 5 out of 5 stars

Shower screen

Great product and excellent service, I had missed the first delivery but they delivered a couple of days later at a more convenient time at no extra cost.

July 22, 2015
Unprompted review
Rated 5 out of 5 stars

Fantastic!

I needed to source a Cloakroom mirror which I had been told was no longer manufactured - upon contacting Taps I was given A1 service, the item sourced, and delivered by mid morning the next day, So great to be made a promise and for it to be kept. Ten out of 10 for Taps. Thank you, Marge

July 22, 2015
Unprompted review
Rated 5 out of 5 stars

Mixer taps

First class service with a first class product at a competitive price.
What more could you ask for

July 21, 2015
Unprompted review
Rated 5 out of 5 stars

Quality at the right price

Fast and efficient service and delivery. Although the tap hasn't been fitted yet. It is of excellent quality and will be a great addition to my new kitchen.

July 20, 2015
Unprompted review
Rated 5 out of 5 stars

Taps

Just to say the taps arrived in good time and just as the imagine online and very reasonable. Have not fitted yet so can not make any judgement on that.

Would recommend this item from what I have seen so far.

July 17, 2015
Unprompted review
Rated 5 out of 5 stars

Another lovely tap

Another lovely mixer tap, this time for a client. Fast and efficient delivery with lots of information about delivery dates. Tap also was packed in a soft bag within the box. Excellent service.

July 12, 2015
Unprompted review

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