Taps.co.uk Reviews 

1,163
TrustScore 4 out of 5

3.8

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Rated 5 out of 5 stars

Right from the start, customer service was excellent, Staff ( Emma Trott), was patient and diligent, answering all questions I gave and took care not just blurt out any sales jargon. Goods arri... See more

Rated 5 out of 5 stars

The options on separate taps for hot and cold are limited. Most are mixer taps and it took some effort trawling the various supliers to fint these. They are excellent , easy to use and smart in appe... See more

Rated 3 out of 5 stars

Ordered a Summit back to wall WC pan along with the white gloss unit but a Tampa WC pan was delivered DESPITE contacting Taps.co.uk to advise them of their error when I originally received the despatc... See more

Rated 2 out of 5 stars

Item was not described enough on web site, so when arrived not suitable, customer enquiries not helpful just kept repeating same programmed speel. returns policy poor, cost £5.95 for delivery then exp... See more

Company details

  1. Kitchen Supply Store
  2. Bathroom Remodeler
  3. Bathroom Supply Store

Written by the company

Shop with confidence at the UK's number 1 website for taps. We work in partnership with the leading tap manufacturers including Perrin & Rowe, Franke, 1810 & Gessi to create the best range of kitchen and bathroom taps online. Our range boasts the most up-to-date kitchen taps, bathroom taps and showers allowing you to find the perfect finishing touch to your project. We are proud to supply the public, kitchen and bathroom designers and hotels.


Contact info

3.8

Great

TrustScore 4 out of 5

1K reviews

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No recent history of asking for reviews

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3.8

All reviews

(1,163)

3 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

newburgh kitchen taps

Bought cheap mixer taps from Ebay. Found out that the length protruding into sink was far to short. Replaced with Newburgh tap. Excellent choice. Easily fitted by an amateur, me.

September 1, 2015
Unprompted review
Rated 5 out of 5 stars

Refreshingly excellent service

we made a small order for a replacement kitchen tap only, but the whole experience was excellent.
easy to view items, easy to order, kept in the loop each step of the way, quick delivery and working perfectly and looking good.
no negatives to report!

August 31, 2015
Unprompted review
Rated 5 out of 5 stars

All good

All good. Delivered on time. Good product. Very pleased.

August 31, 2015
Unprompted review
Rated 2 out of 5 stars

Very poor customer service

Item was not described enough on web site, so when arrived not suitable, customer enquiries not helpful just kept repeating same programmed speel. returns policy poor, cost £5.95 for delivery then expected to pay cost of return which could have been anything from £9.00 to £20.00.

August 24, 2015
Unprompted review
Rated 1 out of 5 stars

Sometimes Buying Online is not always the Best Option :(

The Riva 460mm basin and full pedestal set, that i purchased from Taps.co.uk, arrived at my address on time and when it was supposed to which was brilliant. But as soon as a qualified plumber tried to install the basin and fix in a slotted waste he noticed leakage from underneath the basin, my plumber tried installing multiple wastes into the basin all from Taps.co.uk and the leak kept occurring? He then informed me that was because of the way the basins sink hole was cut.
I then called the customer service team, to inform them of the problem and get a refund on the product. They told me to send them pictures of the fault and they would get back to me? It's been 4 days and As of yet i haven't recieved any conformation that they are addressing my problem, So because of this i am not happy with the overall customer service.

August 23, 2015
Unprompted review
Rated 1 out of 5 stars

bad service

full of empty promises with better bathrooms not delivered when said then prices changed when finally delivered not complete promise to send next day didnt arrive totally useless staff at there office would be more suited to sweeping streets but probably would get that wrong a bunch of monkeys could do better if you are reading this and are thinking of using them DONT

August 14, 2015
Unprompted review
Rated 5 out of 5 stars

Superior company

A first rate service, nothing was too much trouble, even down to measuring the tiles due to an unfortunate experience with another company.

A company I would highly recommend, it's customer service is second to none....Thank you for turning a potential catastrophe around.

August 8, 2015
Unprompted review

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