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Taps Empire Reviews 

530
•
TrustScore 4.5 out of 5

4.6

Bathroom Supply Store
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Review summary

Created with AI, based on recent reviews

Looking at 85 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times, high product quality, and competitive prices available across a wide range of items. Many consumers also deeply appreciate the smooth online ordering process, helpful communication regarding delivery schedules, and overall reliability of the service. However, some reviewers were not happy with delivery problems, noting specific instances where couriers left parcels unattended, packages went missing, or tracking showed unsuccessful delivery attempts. These shipping failures and courier complications caused notable frustration for a small group of buyers during their overall purchasing journey.

What people talk about most

Delivery service

Customers report positive experiences with delivery service, frequently highlighting very quick and prompt... See more

Product

Clients share positive opinions on product quality, highlighting that items are well-described and arrive in... See more

Price

Consumers find price to be very satisfactory, consistently highlighting great value and competitive costs... See more

Order

Reviewers mention positive feedback about order processes, highlighting simple online ordering and very quick... See more

Quality

Reviewers highlight positive aspects of quality, noting that items are reasonably priced and well packaged.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent! Best price for a Franke accessory out of any of the suppliers. Website and payment process very easy to navigate. We have used Taps twice, each of our orders arrived very promptly with go... See more

Rated 5 out of 5 stars

Web-sit was clear & easy to navigate. Found what I wanted quickly; costs were clearly displayed; delivery date was very soon & price was competitive. When the product arrived it was well packaged & h... See more

Rated 5 out of 5 stars

I ordered replacement Bristan Tap valve/cartridges! They arrived sooner than expected and were exactly what I needed! Good products! Good Price! Reliable delivery! Well done Taps Empire!

Rated 5 out of 5 stars

Quick reply to my question, reasonable price and prompt delivery, good results. Better than another different company that took my money and order then told me it wasn’t in stock.

Company details

  1. Bathroom Supply Store
  2. Bathroom Remodeler
  3. Heating Equipment Supplier
  4. Kitchen Remodeler
  5. Plumbing Supply Store
  6. Shower Door Shop

Written by the company

Taps Empire is U.K.'s leading retailer of bathrooms, taps, mixers, showers and radiators.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

530 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.6

All reviews

(530)

82 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

I would never buy from this supplier…

I would never buy from this supplier again. Goods arrived promptly and OK but family illness and resulting availability of plumber meant item not installed as originally planned. It was then discovered that the item was unsuitable for our location but as we were outside the 14 day returns period, they totally refused to accept any Return goods, despite our explaining valid reason why the install was delayed. Very poor Customer Relations

February 16, 2024
Unprompted review
Taps Empire logo

Reply from Taps Empire

We genuinely try our best to accommodate customer requests. Unfortunately, since you contacted us to return the order delivered 4 weeks ago, we were unable to accept your request.

Rated 5 out of 5 stars

Quality taps at very reasonable prices.

Great value plus excellent service. A little problem with our order was resolved quickly and efficiently. Both our lovely Bristan taps have now been fitted. Would definitely recommend and will use again if the need arises.

February 9, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent website

Excellent website, comprehensive choice of goods, easy to order. Quick response. I am very pleased with the taps I purchased. My parcel was delivered in super quick time. Cannot fault the service.

February 16, 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service, you actually get to speak to a human!!
Swift delivery, helpful staff, polite staff, couldn’t ask for more, will definitely use again. Thank you.

February 6, 2024
Unprompted review
Rated 5 out of 5 stars

Helpful on the phone, quick delivery!

Helpful on the phone, quick delivery
I called to confirm stock on a shower tray + waste, (having been misled about availability by another supplier), the person I spoke to was quick and confirmed the parts were in stock and would be delivered within a week, probably sooner. 2 days later, they turned up!

January 22, 2024
Unprompted review

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