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Review summary

Created with AI, based on recent reviews

Considering 57 reviews, most reviewers were let down by their experience overall. Many customers reported receiving incorrect, damaged, or used products, with some even finding items that were not authentic or mishandled. Reviewers frequently experienced significant delays in delivery, with orders not arriving as expected or showing false delivery updates. The customer service was widely criticized for being unhelpful, unresponsive, and providing generic, scripted responses, making it difficult to resolve issues. The return process was a major source of frustration, with many complaints about denied returns, issues with product pickup, and difficulties in obtaining refunds or replacements. However, some customers mentioned that the delivery speed was not too bad compared to other platforms, and a few appreciated the choice of clothes available.

What people talk about most

Product

Clients share negative opinions on product, with many reporting issues such as receiving incorrect sizes or... See more

Order

Customers consistently note negative experiences with order fulfillment, with many reporting significant... See more

Delivery service

Customers had negative experiences with delivery service, with many reporting horrible experiences and... See more

Customer service

Consumers find customer service to be a source of frustration, with many describing it as unhelpful and... See more

Return policy

Users describe negative interactions with return policies, highlighting significant dissatisfaction with the... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Worst app. They take 3 plus working days in reverting on delivery issues. Saying that sat Sunday isnt functional. My point is if system is working on sat Sunday for taking orders it should also functi... See more

Rated 1 out of 5 stars

One of the worst places to buy perfumes from. I purchased a couple of high-end fragrances from TataCliq, and they don’t even last 30 minutes. Clearly, something is wrong with their storage and logisti... See more

Rated 1 out of 5 stars

I made my 1st purchase from Tata Cliq. An Aldo bag (you can imagine the cost) but I received a damaged bag. Upon requesting a return, their logistics partner updated that pick up failed because the pr... See more

Rated 1 out of 5 stars

Had a very bad experience. The worst online shopping platform ever experienced. Policies made by the company is to harass and cheat the customers. Firstly they send the wrong products and then refuse... See more


Company details

  1. Clothing Store
  2. Men's Clothing Store
  3. Shoe Store
  4. Women's Clothing Store

Information provided by various external sources

Online Shopping in India for Mobiles, Electronics, Men & Women Clothing, Shoes at TATA CLiQ. Shop online & get upto 60% off on clothing and electronics from top brands.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

122 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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1.3

All reviews

(122)

52 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Delivered wrong product

Very disappointed with Tata Cliq Luxury. I ordered an expensive Samsonite trolley bag. They delivered a wrong color and have disappeared on me. They are not replying or picking up the product from my house. I have filed a merchant dispute with my credit card. Request everyone facing similar issues to do the same.

August 16, 2023
Unprompted review
Rated 1 out of 5 stars

Tata cliq is the worst site

Tata cliq is the worst site. They sent me the wrong product and are not taking it back. I have raised 100 complaints but they are not responding and I am not stuck with shoes worth 5k that don’t even fit.

August 11, 2023
Unprompted review
Rated 1 out of 5 stars

Worst kind of online delivery store.My…

Worst kind of online delivery store.My product did not get delivered even though I got SMS & money was paid by UPI.It was only after I inquired about the product the call centre informed that the product had been cancelled but the same was available online at a higher price by the same seller which I checked online.
Advise buyers to stay away from TATACLIQ,it only fleeces poor customers & keeps the money to run their organisation !!!

June 8, 2023
Unprompted review
Rated 1 out of 5 stars

Deplorable customer service

Deplorable customer service. I ordered a watch on 4th May, and the delivery date was set to 8th May. Since then the delivery date changed 5 times to the following days. I sent one email to their customer service but no reply from them. I am yet to receive that item when I making this review.

I ordered an item in Myntra on same day May -4 and the expected delivery was May 16. But they delivered it 6 days earlier which is May 10.

May 8, 2023
Unprompted review
Rated 1 out of 5 stars

My order was placed on April 13th and…

My order was placed on April 13th and paid for with a  card. My delivery date was set for April 17th, and I was ecstatic because this was my first order from Tata Cliq. However, when I look at the tracking information, the date has been pushed to April 19th rather than April 17th. The awful service left me very disappointed. If I had ordered through Myntra, I would have received my stuff the same day. After I receive my order, I will uninstall this APP from my phone.

April 17, 2023
Unprompted review
Rated 1 out of 5 stars

I have ordered a gold earring and I…

I have ordered a gold earring and I have requested for a return and the courier cancelled without my consent. I have been calling customer care to arrange for a pick up and every time they said that they cannot do it due to technical issue. And that they raised it with their technical team. I had to follow up daily as there is no update and I have been told to wait 48 hrs each time. I first called them on 7th April and we are now on 13th April. They haven't done anything. Avoid shopping here, incase you need a return you are screwed.

April 6, 2023
Unprompted review
Rated 1 out of 5 stars

Pathetic experience with TataCLiQ

I wish i could give a rating in the negative to tata cliq. Despite being associated with s gem like Shri Ratan Tata, this company believes in duping their customers. I was delivered a STAINED, USED and STINKING shirt instead of the westside dress that i had ordered. Despite raising various complaints and complying to their requirements, i was told that they cant do anything because according to them, they had delivered the right product. As a customer, I feel so agitated and helpless and i curse my decision of investing my money and trust in this fraudulent company. And they didnt stop just there. They even disabled my account because j shared my concern on twitter. I would advise everyone who is here to read reviews to not waste their time snd money on tata cliq. Its a lesson learnt for a lifetime

March 18, 2023
Unprompted review
Rated 1 out of 5 stars

I got the product completely different…

I got the product completely different from ordered. The courier boy changed the upper bill of the packet by making the hole in the packing. And the product is different when opened. Customer service has refused my request as of now. Will keep chasing and update here. Escalated the request to higher management. Let's see what happens.

January 17, 2023
Unprompted review
Rated 1 out of 5 stars

The company has worst customer support

The company has worst customer support. They don’t short out your issue. They have not sent the item and refused to refund the amount saying you are falsely claiming, we have delivered the item.
They tell you to keep mailing on their customer support without responding.
I have lost my money, I hope people read this review and avoid losing theirs.

January 12, 2023
Unprompted review
Rated 1 out of 5 stars

Horrible customer service.Correct pair…

Horrible customer service.Correct pair of shoes sent back but Tata cliq says that the Quality check failed.
The delivery guy checked the product before picking up the product.
They treat their customers with utter disrespect and their customer service is beyond pathetic.
Will Never buy anything from TataCliq.

December 13, 2022
Unprompted review
Rated 1 out of 5 stars

Really awful shopping experience

According to company policy, unshipped and unpacked orders can be cancelled. However, my unconfirmed order has not been canceled after hours or writing emails (to Csmanagement at tatacliq com) and making phone calls to TataCliq support.

November 29, 2022
Unprompted review
Rated 5 out of 5 stars

Personal experience was great

After so many negative reviews I decided to give it a try and much to my surprise items were delivered on or before time and quality was super good! I dont know might be I was lucky I bought items worth 3k and didnt had the chance with their customer service( fr which there are many negative reviews) Anyways my personal experience was great!

August 8, 2022
Unprompted review
Rated 1 out of 5 stars

One of the worst site to shop

TataCliq - One of the worst site to shop. I returned my one of the ordered product and got less money in refund and its been more than 2 months i am chasing. This way they are making money and harassing their customers. Nobody is willing to work there. I hope i will get my money one day with interest..i didn't even wanted to give 1 star to them..they deserve in negatives

January 29, 2021
Unprompted review
Rated 1 out of 5 stars

Very poor Application will never recommend

Thrice I ordered a trouser, everytime the order was placed successfully and the pincode was serviceable. After successfully placing the order the status never changed and hence the amount was refunded. Waste of time fooling customers.
Order Id
109079204
109429943
109533002

September 24, 2020
Unprompted review
Show reviews in all languages. (122 reviews)

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