ORDERED AT X-MAS DELIVERED FOR EASTER ORDERED A NICE RAG WITH TATTAHOME END 2025. 6 WEEKS DELIVERY TIME WAS ANNOUNCED AND FINALLY I GOT RAG DELIVERED IN WEEK 20! REASON WHY I HAVEN`T CANCELED MY... See more
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Review summary
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What people talk about most
Reviews shaping this summary
The product is great but this review is about the vendor. The vendor has great products that are difficult to find in the UK. Delivery was superfast by DHL. The product was very competitively p... See more
Best prices for Le creuset, only if they would improve their delivery timings it would have been 5 stars. Otherwise great service
Company replied
I purchased the alessi electric kettle in white, having first asked if it would come with a uk plug. Unfortunately it does not. It comes with an adapter plug. That is different. The kettle itself is l... See more
Company details
- Furniture Accessories Supplier
- Bathroom Supply Store
- Decoration and Interior Design Store
- Interior Designer
- Kitchen Supply Store
- Lighting Store
Written by the company
Tattahome – Italian Design for Home and Bathroom Tattahome is an Italian company specializing in the online sale of high-end furniture, bathroom furnishings, faucets, and stylish home accessories. With over 50 years of experience, we offer a carefully curated selection of design products known for their quality, functionality, and timeless elegance. Our wide-ranging catalog includes furniture, lighting, kitchen accessories, tableware, bathroom vanities, mirrors, showers, and faucets — ideal for both modern and classic interiors. We work with private customers, architects, and interior designers on residential and commercial projects across Europe, the United States, the Middle East, and Asia. At Tattahome, we provide a complete and personalized service: from product consultation to order management and global shipping. We handle logistics and ensure home delivery, including customs clearance where required. Our multilingual support team offers technical assistance, regular updates, and fast response times. What sets us apart is our commitment to reliability, professionalism, and attention to every detail. Our customers appreciate the smooth shopping experience, secure packaging, competitive pricing, and the peace of mind that comes from working with a dedicated and experienced team. Choosing Tattahome means bringing the best of Italian design into your home — effortlessly, safely, and wherever you are in the world.
From Our Door to Yours — Guaranteed and Protected
Fast & Safe Shipping with DHL, UPS and FedEx
At Tattahome, we pride ourselves on offering insured shipping to your door — wherever you are in the world. In the rare event of damage during transit, we take full responsibility for replacing the item at no extra cost to you. Our multilingual support team is always available to provide updates, technical advice, and dedicated after-sales assistance.
Contact info
Viale Leonardo Sciascia 240, 92100, Agrigento, Italy
- 0922651906
- info@tattahome.com
- www.tattahome.com
3.8
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 45% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Communication was good from the start
Communication was good from the start, fast dispatch with plenty of notification from tatta and courier DHL
March 13, 2026
Unprompted review
Absolutely incredible company yo deal…
Absolutely incredible company yo deal with!
I’m not going to go into the issues that DHL presented myself and this company but what I can say is that they went above and beyond what they had to do, they were one of the most attentive companies ive ever come across in what was very challenging times for both myself and more so them!
11 out of 10
Absolutely incredible.
March 12, 2026
Unprompted review
Reply from Tattahome
Thank you so much for your incredibly kind words. Your feedback truly means a lot to us.
We are very sorry for the inconvenience caused by the courier, but we are really grateful for your understanding and patience throughout the process. Situations like these can be challenging, and your support and appreciation make our work even more meaningful.
It was a real pleasure assisting you, and we hope to have the opportunity to serve you again in the future.
Warm regards,
Much cheaper than retail price
Much cheaper than retail price, arrived as expected, well packaged and fast.
February 10, 2026
Unprompted review
Reply from Tattahome
Thank you for your wonderful feedback!
We are delighted to hear that you appreciated the price, packaging, and delivery time. We always do our best to offer the best possible value together with safe packaging and reliable service.
We truly appreciate your support and hope to serve you again soon.
I broke a plate inherited from my mum
I broke a plate inherited from my mum. They had the exact match at a good price. Delivery went well. What else would one want?
February 13, 2026
Unprompted review
Reply from Tattahome
Thank you for your lovely review.
We’re really happy that we could help you find the exact plate to replace one that had such a special meaning. Items like these often carry memories, so it’s always a pleasure when we can help restore a complete set.
We’re also glad the delivery went smoothly.
Thank you again for choosing us.
Great products
Great products, very well packaged for delivery. Very happy.
February 26, 2026
Unprompted review
Reply from Tattahome
Thank you for your kind feedback.
We’re very happy to hear that you appreciated the products and the care we put into the packaging. We always do our best to ensure that every order arrives safely and in perfect condition.
Thank you again for your trust, and we hope to serve you again soon.
Ordered a le cruset from Tattahome-…
Ordered a le cruset from Tattahome- arrived in the UK quite quickly! The prices are great but also be mindful you will have to pay duties for UK shipping.
February 17, 2026
Unprompted review
Reply from Tattahome
Thank you for your kind review. We’re very happy to hear that your Le Creuset order arrived quickly and that you were satisfied with our prices.
Just to clarify for other customers, shipments to the UK are not subject to import duties on these items, but UK VAT may be collected by the courier at delivery, according to local regulations.
Thank you again for your feedback and for choosing Tattahome.
Nice shop, lovely price
Nice shop, everything is fine, good price, the only custom was an extra expense.
February 18, 2026
Unprompted review
Tattahome zero stars
If I could give Tattahome zero stars, I would. If you read reviews before your purchase you’re in luck as it will prevent you having to go down the road I went through, and you can give your business to a trusted retailer.
I ordered the 2nd of January and I’m writing this March 11th. 2.5 months later, they still hadn’t shipped my item after numerous attempts trying to get a confirmed shipping date. You get basic messages from Andrew, stating they are awaiting delivery of the item to their warehouse, never an apology, never accountability, never clarity. After 2.5 months I requested a refund through PayPal. It was an awful experience. Save your time and money.
I would never purchase from this company, recommend it to anyone and they should be ashamed.
March 10, 2026
Unprompted review
Reply from Tattahome
Dear Customer
We are truly sorry to read about your dissatisfaction and the experience you describe. However, we would like to clarify a few important points for transparency.
Many of the design products we sell are not stocked items but are made-to-order or supplied directly by the manufacturer, which means delivery times can vary depending on the brand’s production schedule. This information is clearly indicated on our website product pages before purchase.
In your case, the delay occurred because we were waiting for the manufacturer to deliver the item to our warehouse, and unfortunately this was outside of our direct control. Our team provided updates whenever information was received from the supplier.
As soon as you requested a refund through PayPal, the procedure was handled according to PayPal’s buyer protection policy.
We always strive to assist our customers professionally and transparently, and we regret that this situation did not meet your expectations. Our intention is never to create inconvenience, but rather to provide access to authentic design products from leading Italian brands worldwide.
If there is anything further we can clarify, we remain available.
Kind regards,
Reply from Tattahome
Thank you for your review.
We’re very happy to hear that you were satisfied with the price of your SMEG kettle. We always do our best to offer great products at competitive prices.
Thank you for choosing Tattahome, and we hope to serve you again soon.
Reply from Tattahome
Thank you for your kind review.
We’re delighted to hear that the ordering process was easy and that your delivery arrived quickly. Providing a smooth shopping experience and fast shipping is always our goal.
Thank you for choosing Tattahome, and we hope to serve you again soon.
Easy to work with
Easy to work with. Shipping went quickly and my items were packed well. Beautiful items.
March 9, 2026
Unprompted review
Reply from Tattahome
Thank you for your kind review.
We’re very happy to hear that your experience with us was smooth and that your items arrived quickly and well packed. It’s also wonderful to know that you’re enjoying the products.
Thank you for choosing Tattahome, and we hope to serve you again soon.
Customer service was great and shipping…KWC was openbox
Customer service was great and shipping was fast. The faucet I ordered was shipped with the hot input not fully assembled. I had to disassemble the KWC faucet and try to screw in the connecting hose that was not properly attached. I found out after installing the faucet, because it immediately shot water straight out of the fixture. The item I received was open box.
March 6, 2026
Unprompted review
Reply from Tattahome
Thank you for your feedback and for your kind words about our customer service and shipping.
We are sorry to hear about the issue you experienced during installation. All our products are new and supplied directly by the manufacturer, and in some cases the internal connections may need to be tightened during installation as part of the standard fitting process.
We are glad you were able to resolve the issue, but please know that if you ever encounter anything unusual, our team is always available to assist and find a quick solution.
Thank you again for choosing Tattahome.
Beware of import duties.…
You might have warned me about the import duties. $277! almost half the cost of the merchandise.
March 3, 2026
Unprompted review
Reply from Tattahome
Dear Customer,
Thank you for your message.
Please note that import duties and local taxes are clearly specified on our website and are unfortunately outside of our control. These charges are determined by the customs authorities of the destination country.
Over the past year, there has also been extensive media coverage regarding the additional tariffs introduced in the United States, which significantly increased import duties on many products coming from Europe. Fortunately, many of these measures have recently been challenged and removed following decisions by the Supreme Court.
We always strive to be as transparent as possible regarding international shipments, but customs duties are applied directly by local authorities and are not collected or retained by us.
If you need any clarification or assistance, please feel free to contact us.
Kind regards,
TATTAHOME SORT EVERYTHING
TATTAHOME SORT EVERYTHING. The price are good !
February 27, 2026
Unprompted review
Reply from Tattahome
Thank you for your review!
We’re glad to hear you were happy with our service and prices.
Thank you for choosing Tattahome.
I’m impressed with the merchandise and…
I’m impressed with the merchandise and the prompt delivery. I will definitely look forward to making future purchases with you 👍😁
February 26, 2026
Reply from Tattahome
Thank you for your kind review!
We’re delighted to hear that you were happy with the products and the delivery.
We look forward to serving you again soon.
Very happy with my purchase
The photos didn’t do the flatware justice, I’m very happy with my purchase. Yes, shipping took time but that was covered during check out, DHL sent updates and the package arrived sooner than expected which was great. WECDXPQGG
February 8, 2026
Unprompted review
Reply from Tattahome
Thank you for your review!
We’re very happy to hear that you loved the flatware and that the delivery arrived sooner than expected.
Thank you again for choosing Tattahome, and we hope to serve you again soon.
Legit company very happy 😃
I was a little dubious about this company however I had no other choice as I wanted white le creuset . This company is based in Italy . Communication is very limited and I contacted the company a couple of times with vague responses. However my amazing items arrived 6 weeks after order with a limited duty tax and all in perfect condition.
This is a legit company and I am very happy they offered my goods and delivered in perfect condition . Thank you
February 24, 2026
Reply from Tattahome
Thank you for your honest review.
We understand that ordering from abroad can sometimes create uncertainty, so we’re very happy to hear that your Le Creuset items arrived safely and in perfect condition. Our products are shipped from Italy, and some items require production time before dispatch.
We truly appreciate your trust and hope to serve you again in the future.
Really bad experience
Really bad experience, if you are in the UK then don't buy from this firm. They advertised a competitive price and then it turns out this didn't include VAT so I got a hefty bill from DHL. When I said I didn't want to pay the VAT and I wanted DHL to return it to them, they tried to refuse. I pointed out their advertising was misleading as not portraying the full price (which they ignored) and then they tried to say I would have to pay import duties for it being returned to Italy which was where it came from.
I have ended up having to escalate to my credit card company.
This company does not operate within the EU distance selling regulations nor the UK Adverstising Standards. AVOID
February 23, 2026
Reply from Tattahome
We are sorry to read your review, but we must clarify a few important points as what you are stating is simply not correct.
On every product page of our website, it is clearly specified for UK customers that:
“UK orders are VAT excluded. You’ll pay UK VAT (20%) to the courier upon delivery. No extra customs duties apply. Same total as before Brexit.”
This information is visible before purchasing, therefore there is no misleading pricing and nothing is hidden from customers. The VAT is collected by the courier according to UK import rules after Brexit, not by us.
We ship thousands of orders to the United Kingdom every year, and this process is standard and well known by UK customers purchasing from EU retailers.
Regarding the refusal of the shipment, when a customer declines to pay import VAT, the parcel is automatically returned by the courier. In such cases, return shipping costs and handling fees may apply, which is also standard procedure in international shipping.
We are a serious company with many years of international experience, and transparency with our customers is extremely important to us. Unfortunately, it seems that the information provided on the website was not read carefully.
The delivery arrived far sooner than I…
The delivery arrived far sooner than I expected, and each item was carefully and securely packaged. Very satisfied with the experience.
February 23, 2026
Reply from Tattahome
Dear Customer,
Thank you for your kind feedback. We’re glad to hear your order arrived sooner than expected and that the items were carefully packaged.
We truly appreciate your support and hope to welcome you again on Tattahome.
Kind regards,
Reply from Tattahome
Thank you for your feedback! We’re really glad to hear you were satisfied with our service.
We also appreciate your suggestion regarding the website navigation — feedback like yours helps us improve the experience for all our customers. We’re continuously working on making the site easier and more intuitive to use.
If you ever need assistance finding a product, our team will always be happy to help. We look forward to serving you again soon!
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