This is my THIRD order from Tattahome. Great place to find Le Creuset item NOT sold in the U.S. However now that TARIFFS AND DUTY TAXES are in place there is no way of knowing what the amount will be... See more
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ORDERED AT X-MAS DELIVERED FOR EASTER ORDERED A NICE RAG WITH TATTAHOME END 2025. 6 WEEKS DELIVERY TIME WAS ANNOUNCED AND FINALLY I GOT RAG DELIVERED IN WEEK 20! REASON WHY I HAVEN`T CANCELED MY... See more
The product is great but this review is about the vendor. The vendor has great products that are difficult to find in the UK. Delivery was superfast by DHL. The product was very competitively p... See more
Best prices for Le creuset, only if they would improve their delivery timings it would have been 5 stars. Otherwise great service
Company replied
Company details
- Furniture Accessories Supplier
- Bathroom Supply Store
- Decoration and Interior Design Store
- Interior Designer
- Kitchen Supply Store
- Lighting Store
Written by the company
Tattahome – Italian Design for Home and Bathroom Tattahome is an Italian company specializing in the online sale of high-end furniture, bathroom furnishings, faucets, and stylish home accessories. With over 50 years of experience, we offer a carefully curated selection of design products known for their quality, functionality, and timeless elegance. Our wide-ranging catalog includes furniture, lighting, kitchen accessories, tableware, bathroom vanities, mirrors, showers, and faucets — ideal for both modern and classic interiors. We work with private customers, architects, and interior designers on residential and commercial projects across Europe, the United States, the Middle East, and Asia. At Tattahome, we provide a complete and personalized service: from product consultation to order management and global shipping. We handle logistics and ensure home delivery, including customs clearance where required. Our multilingual support team offers technical assistance, regular updates, and fast response times. What sets us apart is our commitment to reliability, professionalism, and attention to every detail. Our customers appreciate the smooth shopping experience, secure packaging, competitive pricing, and the peace of mind that comes from working with a dedicated and experienced team. Choosing Tattahome means bringing the best of Italian design into your home — effortlessly, safely, and wherever you are in the world.
From Our Door to Yours — Guaranteed and Protected
Fast & Safe Shipping with DHL, UPS and FedEx
At Tattahome, we pride ourselves on offering insured shipping to your door — wherever you are in the world. In the rare event of damage during transit, we take full responsibility for replacing the item at no extra cost to you. Our multilingual support team is always available to provide updates, technical advice, and dedicated after-sales assistance.
Contact info
Viale Leonardo Sciascia 240, 92100, Agrigento, Italy
- 0922651906
- info@tattahome.com
- www.tattahome.com
3.8
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 44% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Tattahome
You’re very welcome! If you need any further assistance, please feel free to contact us anytime.
Great customer service
February 25, 2026
Unprompted review
Reply from Tattahome
Thank you for your review! We’re glad you appreciated our customer service and look forward to assisting you again.
Cool Professional
Good communication.
Timely updates.
Excellent selection of products.
Only one concern:
Adaption of EU to US electrical
February 24, 2026
Reply from Tattahome
Thank you for your feedback and for highlighting our communication, updates, and product selection. We truly appreciate it.
Defective product received
Defective product received. Shipping delayed. Unpleasant customer service received from Andrew the After Service manager who only enjoys arguing with me.
February 24, 2026
Reply from Tattahome
We are sorry to read your review. Our after-sales team always aims to assist customers and resolve any issue as quickly as possible. If a product arrives defective, we normally work with the manufacturer to provide the appropriate replacement or solution.
We regret that you felt our communication was unpleasant, as this is certainly not the experience we want for our customers.
Kind regards,
Delay and extra payment not worth it
I paid for an item 2 months ago, no communication about delay. Then a message from DHL that import duty needs to be paid. It would have been cheaper and faster to order elsewhere. I very much regret shopping at Tattahome.
RESPONSE TO TATTAHOME
I'm not the only customer who did not see this on your website, so obviously not clear.
You have not responded to numerous emails, so not available either.
March 2, 2026
Unprompted review
Reply from Tattahome
Dear Customer,
We are sorry to read your message, however we would like to clarify an important point.
You have not paid import duties, but UK VAT, as clearly specified on our website.
For orders shipped to the UK, prices are shown without VAT at the time of purchase, because the goods are exported from the EU. UK VAT is then collected locally by the courier (DHL) upon import, in accordance with UK regulations.
This has been the standard procedure since Brexit, therefore nothing has changed recently. All EU retailers shipping to the UK follow the same process post-Brexit.
We understand that additional payments at delivery can be frustrating, but this is not an extra charge from Tattahome — it is the UK VAT applied by your local customs authority.
If you need any further clarification, we remain at your disposal.
Sadly
Sadly, the item was ordered in November as a Christmas present, but finally arrived towards the end of February. In addition, the price that seemed attractive was impacted by nearly 1/3 of the cost again in import duties.
February 23, 2026
Reply from Tattahome
Dear Customer,
We truly regret that the delivery did not meet your expectations, especially considering the item was intended as a Christmas present. We understand how disappointing it must have been to receive it at the end of February.
Regarding the additional costs, we would like to clarify once again that what you paid was UK VAT, not import duties. Since the UK is no longer part of the EU following Brexit, goods shipped from Italy are exported without EU VAT and UK VAT is collected at import.
This means the price initially appeared lower because it was shown without VAT, and the VAT (currently 20% in the UK) is then collected by DHL on behalf of UK authorities. It is not an extra charge from Tattahome, nor an additional “1/3 cost” in duties, but simply the local tax applied to all imports into the UK post-Brexit.
We always specify on our website that UK orders are VAT-excluded at checkout and VAT is due upon import.
We are sorry for the delay you experienced and for the frustration caused. If you would like, we can review your specific order in detail to clarify the timeline and any charges applied.
Expect to pay duty and taxes on top of your order!
Be careful when buying from this company, especially if you are not based in the EU - they are not transparent about import duty and import tax and they DO NOT send their goods DTP (delivered taxes paid), you will have this added at customs which can make their prices significantly more expensive than might initially appear. Also their despatch time is unnecessarily long; they took over three weeks to pack and send ceramics I bought in Feb 2026 and there was no communication during this time to let me know what was going on. You'd be forgiven for thinking they'd forgotten or lost your order. All in all, poor admin and transparency, I will never buy from this company again.
February 5, 2026
Unprompted review
Reply from Tattahome
Dear Customer,
We are sorry to read your review, but we feel it is important to clarify a few points for transparency.
First of all, we do clearly state on our website that orders shipped outside the EU (including the UK) are sold without EU VAT and that local VAT is payable upon import. This has been standard procedure since Brexit.
We do not hide this information, and we do not add any “extra” charges. The VAT collected by DHL is charged by UK customs authorities — not by Tattahome. Many international retailers operate in the same way and do not ship DDP (Delivered Duties Paid), especially for design and made-to-order items.
Regarding dispatch time: the ceramics you purchased were not in stock and had to be ordered from the manufacturer. For many design brands, production lead times can vary, and February is often a busy period for Italian manufacturers. Three weeks for non-stock ceramic items is within normal production timelines in our industry.
That said, we do acknowledge that communication could always be improved, and for this we apologise if you felt left without updates. That was certainly not our intention.
We are a long-established Italian company shipping thousands of orders worldwide every year, and transparency and reliability are extremely important to us.
We regret that your experience did not meet your expectations and wish you all the best for your future purchases.
I ordered a piece of hard to find Le Creuset
I ordered a piece of hard to find Le Creuset kitchenware from Tattahome. It arrived in perfect condition, well packaged. I was get impressed with the excellent communication at every stage about delivery, customs etc.
March 2, 2026
Unprompted review
Reply from Tattahome
Dear Customer,
Thank you very much for your wonderful feedback!
We’re delighted to hear that your hard-to-find Le Creuset item arrived in perfect condition and that you were satisfied with the packaging and overall experience. We take great care in preparing fragile and special products to ensure they travel safely.
It’s especially rewarding to know that you appreciated the communication throughout the delivery and customs process — we believe transparency at every stage is essential, particularly for international shipments.
We truly appreciate your trust and hope to assist you again soon with your next special find.
Excellent online shopping experience.
Excellent online shopping experience with Tattahome. Communication is prompt and on point. Dispatch was fast. Packaging was sound and secure. Will order again from Tattahome without hesitation.
February 17, 2026
Unprompted review
Reply from Tattahome
Dear Customer,
Thank you very much for your fantastic review!
We’re truly pleased to hear that you had an excellent shopping experience with Tattahome and that our communication, dispatch time, and packaging met your expectations. We put great care into every order, so it’s rewarding to know this was appreciated.
Your confidence in ordering from us again means a great deal to our team.
We look forward to assisting you with your next purchase!
I believe this is really bad practice and they should not be able to get away with holding onto peoples money four weeks after confirmation of a refund.
I placed my order with this company on the 21st of January and receive my confirmation as normal. Then I received Emails which said that I would have to pay import tax and VAT on this product and it would not be sent to me for six weeks. As there is a 10 day cool off period on the 27th of January I informed them that I no longer wish to purchase this item. I received a confirmation email on the 27th January that my refund would be issued and this was no problem.
I am still waiting for my refund onto my credit card and it is now the 28th of February. I have sent them numerous emails and I’ve been told that my payment is being processed and last week they said it would be this week that I would receive the refund.
I still have not received my refund on the 28th of February. This is terrible customer service and show no respect for people’s rights
Diane
February 28, 2026
Unprompted review
Reply from Tattahome
Dear Diane,
Thank you for your message. We are sorry to hear about your frustration and we completely understand your concern regarding the refund.
As confirmed in our previous communication on January 27th, the order was cancelled within the cooling-off period and the refund was promptly initiated from our side. Once the refund is processed by us, the timing for the amount to appear on your credit card unfortunately depends on the banking system and the card provider, which can sometimes take several business days — and in some cases longer — to be fully reflected on the statement.
We have already confirmed that the refund procedure has been completed from our side. If the amount is not yet visible on your card, we kindly recommend checking with your card issuer, as they are able to track the transaction on their system.
Of course, if you need any additional confirmation or documentation of the refund transaction, we will be happy to provide it.
Kind regards,
Awful!
Ordered a tap that was advertised at 3-4 weeks for delivery & had to wait 15 weeks! Had to constantly chase for updates rather than being informed of the delay. Will certainly never be using this website again!
February 27, 2026
Unprompted review
Reply from Tattahome
Dear Customer,
We are sorry to hear about your disappointment. Unfortunately, delivery times depend on the manufacturer’s production schedule, and delays can sometimes occur that are outside of our direct control.
The estimated 3–4 weeks is the standard lead time provided by the manufacturer, but in rare cases production delays may extend this timeframe.
In any case, we always do our best to keep customers informed and assist throughout the process. We regret that your experience did not meet expectations.
Kind regards,
We had to wait for the Lalique 100…
We had to wait for the Lalique 100 Points Burgundy Glass we ordered but didn't mind as we are building a collection of these exclusive and quality product.
February 4, 2026
Unprompted review
Reply from Tattahome
Dear Customer,
Thank you very much for your kind review.
We truly appreciate your patience and are delighted to hear that you are building a collection of the beautiful Lalique 100 Points Burgundy Glasses. They are indeed exceptional pieces, known for their refined design and outstanding quality.
Sometimes these exclusive items require a little extra waiting time as they are produced and supplied directly by the manufacturer, but we are very pleased to know that the product met your expectations.
Thank you again for your trust in Tattahome. We look forward to assisting you with the next additions to your collection.
Kind regards,
Love the service and pan I received…
Love the service and pan I received from Tattahome. So much I orderd another.
February 23, 2026
Unprompted review
Reply from Tattahome
Dear Customer,
Thank you for your kind words. We’re delighted you loved the product and our service, and even happier that you decided to order another one.
We truly appreciate your support!
Kind regards,
Very slow shipping
Very slow shipping, took over 4 months to finally get my items. Delayed my construction and remodel tremendously and costs me thousands of dollars.
February 24, 2026
Unprompted review
Reply from Tattahome
Dear Customer,
We are sorry to hear about your disappointment. Unfortunately, delivery times depend on the manufacturer’s production schedule, and delays can occasionally occur that are outside of our direct control.
Lead times shown on the website are estimated, and we always do our best to assist customers and keep them updated throughout the process.
Kind regards,
Easy to order
Easy to order, quick delivery, hassle free.
Well done.
February 23, 2026
Unprompted review
Reply from Tattahome
Dear Customer,
Thank you for your feedback. We’re glad to hear the ordering process was easy and the delivery quick and hassle-free.
We hope to see you again on Tattahome!
Kind regards,
Not clear the total cost if you buy from UK, between 20% tax and DHL managing charges
Not clear the total cost if you buy from UK, between adding 20% tax to the product price and DHL managing charges (fixed extra £11.00) beyond the delivery price
The seller should check per country of destination and advise properly, as taxes percentages are fixed per country
February 23, 2026
Unprompted review
Reply from Tattahome
Dear Customer,
Thank you for your feedback. We would like to clarify that on our website it is clearly stated that UK orders are VAT excluded, and that UK VAT (20%) is collected by the courier upon delivery, according to post-Brexit import regulations.
The £11 DHL handling fee is also charged directly by the courier for the customs clearance service and is not determined by us.
We always try to provide transparent information and assist our UK customers, and we appreciate your comments.
Kind regards,
Great if you’re happy to wait a long time for delivery
I ordered two items that I really wanted but couldn’t find anywhere else on the internet in the colours I wanted. I found them at Tattahome. I read the Trustpilot reviews before ordering knowing that I’d be ordering from a company based in Italy and not the UK. I realised I would need to allow extra time for delivery. In the end I chased my order up twice, I got polite responses saying my order would take 4 weeks to get to them and then I would be notified by email when in turn it would be dispatched to me. I ordered on 26th December 2025 and received it on Tuesday 17th Feb. I was so happy to receive it. It was well packaged. They look great. Only grumble is lack of updates… I thought I’d been scammed at one point, if they’d been up front and said it would take 2 months to get to me I wouldn’t have been concerned. In the end I’m happy as I received my goods in perfect condition but if they’d been time critical (a gift) i’d have been a bit upset.
February 17, 2026
Unprompted review
Reply from Tattahome
Thank you for your detailed review and for your patience. We are very happy to hear that you are pleased with the items and that they arrived well packaged and in perfect condition.
As many of our products are ordered directly from the manufacturer, production times can sometimes extend the delivery timeframe. We truly appreciate your feedback regarding updates and will take it into account to improve our communication.
Thank you again for your trust in Tattahome.
US only review!
US only review!
product and pricing is amazing.
shipping took a while, but could be items issue.
had to pay a 40% import fee, but could be because of trump tarrifs.
would still use again, but will wait a while
February 14, 2026
Unprompted review
Reply from Tattahome
Thank you for your feedback. We’re glad to hear you appreciated the product and pricing.
Regarding import fees, these are determined by U.S. customs regulations and unfortunately are outside of our control. We always do our best to ship orders as quickly as possible.
We truly appreciate your trust and look forward to serving you again.
Kind regards,
Easy site to use delivered on time only…
Easy site to use delivered on time only thing is it says on the site that there is no import charge for items under £135. I purchased a toaster for 113 and still had to pay the driver £38 import duty before it could be left with me
February 17, 2026
Unprompted review
Reply from Tattahome
Thank you for your feedback. We’re glad to hear you found the site easy to use and that the delivery was on time.
Regarding the charges, the £135 threshold applies only to goods value, and sometimes couriers may still apply VAT and customs clearance/handling fees, which are determined by the courier and local regulations and are unfortunately outside of our control.
Avoid- no item after 3 months and no refund
My order (pumpkin le creuset pot) had still not arrived three months after placing my order. When I asked about my order 4 weeks and 8 weeks after ordering i was told it would be sent soon. I am now trying to get a refund and keep being promised it will be sent but have not received that. i would avoid ordering from here. if i hadnt seen some postive reviews of items arriving, i would think this was a scam.
November 24, 2025
Unprompted review
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