Tavistock Reviews 

For our bathroom renovation a little over a year ago, we opted for a simple bathroom tap from Tavistock. After only 2-3 months the mixer handle started to become stiff and made horrible crunching sounds that were amplified by the sink. Tavistock staff was helpful and send a replacement cartridge with installation instructions, which solved the problem - until 2-3 months later. Already suspicious that this was just an inferior cartridge, I asked them to replace it again, which they did. Now we are on our third cartridge and have the exact same problem.
My conclusion is that this is just a bad product made from inferior parts and no amount of replacing will fix the problem. This is really frustrating, especially since I don't think we are able to get our money back because the bathroom retailer we bought it from went out of business (this seems to happen with quite a few bathroom retailers?).

I recently bought 4 pairs of Tavistock Ashmore taps and 1 bath filler. They look and work brilliantly.
I've also contacted Tavistock directly and found the their staff to be very helpful.

Recently purchased two Resonate mirrors, two Cadence vanity units and an Orbit toilet through a local builders merchant and have been very pleased with the quality of all the products.

Had a Micra Uno WC installed by Signature kitchens bathrooms and tiles in Whitley bay.

The toilet cistern is mis-shapen and doesn't sit flush to the wall. The cistern lid is out of square and does not fit correctly on the cistern.

The toilet pan is very visibly asymmetrical. I have never seen any brand of bathroom furniture as badly made as this.

Been using Tavistock products for a number of years, great quality and if something does go wrong, their customer service team sort it quickly and efficiently.

I bought a Tavistock Landsdown back to wall toilet unit in July and several stains have appeared including water stains. I cannot believe a product that is made for the bathroom cannot take water or light bathroom cleaners. The painted wood is obviously very porous. My last wooden unit lasted 15 years and this is showing marks after 2 months. When contacting customer service they no longer stock the size I bought so am now left with a more quality product and no way of changing it. They could not even tell me what product to use to get the stains off just said proprietary cleaner. Am scared to use anything on it as am afraid it will make it worse. Shocking to charge these prices for such inferior products. I will not be buying from them again. Do not buy from Tavistock.

Very helpful and provided excellent service

Toilet seat was broken and Tavistock refused to replace meaning I need to pay for the whole toilet to be unplumbed and returned to Costco as Costco don’t replace parts.
I would not recommend

In 2023 we had a Loft Close Coupled Open Back Rimless Pan & Cistern installed in our cloakroom. It was sold to us as a quality product. However it is the most inefficient and unhygienic product I've ever encountered. It takes up to 4 flushes to clear the pan and on occasion the force of the flush results in dirty water being flushed out onto the floor or on your cloths. Quality product? I don't think so.

Have purchased some bathroom cabinets from Tavistock and I am very please overall with the quality and service.
After approximately 18 months some slight signs of small chips to the exterior paint finish but this is mainly due to sharp finger nails and knocks in general.
One of the door hinges and so I contacted customer services - brilliant,,, quick to answer and supplied a new hinge supplied - sorted no problem.
Would definitely use again !!

Very impressed with service today. Tanya and her colleagues reacted swiftly and knowledgeably to my query about shower controls, and what I thought would take hours of web browsing took a few minutes to sort out.

Hi
We purchased a Tavistock Bathroom wall unit some 6 months ago, for some reason one of the the top joints started swelling quite visibly..
Obviously due to water ingress.With a 10 year guarantee I thought the joints should be waterproof?
I have to say that as soon as I contacted Tavistock with the problem there were no ifs or buts , the very next day a replacement was authorised. Service like this tells me I made the right decision paying that little bit more for better quality. Well done Tanya and Tavistock!!
Just got to get onto the retailers I purchased from to replace it now. Forgot to say I also have two compass vanity units with no problems😉👍

Axiom Duel Shower
Bought 3 of these for new build £390 from Costco
Quick delivery direct from Tavistock
Professionally fitted by plumber 2 of the shower valves leaked Sent pictures of leaking valves to Tavistock
There technical department firstly denied that the valves where there's (this was rectified when they where identified on part diagram) Some 5 weeks later 3 separate delivery's after hours on phone we have now got 18 valves (6 per shower to change) worst customer service i have ever received
think carefully before purchasing
the shower does not have a flow control as advertised only a on or off button
The anti scald control can only be accessed by removing the the front plate and getting to the cartridge
Poor design poor quality
AVOID

I contacted Tavistock Bathrooms after I damaged a hinge cover on our new toilet seat. I asked if it was possible to purchase replacement covers. They could not have been more helpful, sending a replacement by return of post, free of charge. What excellent customer service and thanks for getting me out of the dog house!

A great big THANK YOU to Tanya for her very prompt help in sorting out a problem for me.
A credit to your firm

Cons and Pros.
Didn't address issue I had with wall mounted basin.
Very difficult to fit to wall even with specialist Sink Fix kit because of inherent design faults. ( Holes too close to edge of basin and out of level).
Did replace faulty ceramic valves on brand new bath taps albeit non in stock so sent a set taken from another set of taps.
Also Washbasin and WC different colour 'whites'. Ended up changing WC to sort.........

Thank you. I have resent all the previous correspondence regarding this matter and now await an acknowledgement and resolution

Latest update.
In fairness Tavistock stepped up to the mark regarding Customer Service. Basin now going back into re-manufacture taking on board inherent design faults and feedback from customer. All resolved satisfactorily.

The Lansdown vanity unit looks to be made from spray-painted MDF. Where the side panels meet the front, the fixing is very poor. As a result, the joints open up, and the paint cracks. This leaves a visible white line along the joint.
So far, I've had three Lansdown vanity units; each was rejected on delivery because they exhibited the above issue. This is despite this outer packaging being undamaged.
I'm incredibly disappointed with Tavistock. I had assumed paying a premium price would reflect in a quality product.
I contacted the MD of Roper Rhodes, who own the Tavistock brand, but he hasn't responded.

I had a problem with a vanity unit drawer front, I got in touch with Tavistock Bathrooms and without any hesitation they replaced it. Very quick response and delivery. Thanks Tanya.

Bought second soft close toilet seat because first was serving us well. There was a brilliant upgrade on the new one and was planning to refit the first one. They were happy to send me the upgrade to use with the refit. That’s brilliant customer service and superb product.

Very knowable on bathrooms and helped us make the correct decision.