Tavistock Reviews 

I asked for paint to repair small scratches on vanity unit. The paint was delivered in a few days. Fantastic service. Can't be more satisfied.

I would just like to put on record the excellent customer service I have received from Tanya and Tavistock.

Thank you for your professional and prompt responses to my emails, often within minutes and for resolving the issues I had with the toilet seat fittings.
It is a refreshing change to receive such excellent after sales service.

In these days, when as a customer, we are encouraged to speak out if things aren't quite right, I am a firm believer, that when things go well and are resolved quickly and proficiently, as in this case, equally it should also be praised.

So thank you again and feel free to convey my appreciation to any other relevant members of the company.

I have recently had a Tavistock bathroom cabinet installed . After about 12 weeks the vinyl wrapped protection is lifting it is bubbling and cracked it places .

We ordered a vitoria bathroom suit through BOD (500mm vanity unit, traditional toilet and toilet seat) back on the 19th of September giving ourselves 4 weeks for deliver and being told that the delivery was expected to be 10 days. We are now the middle of November and still no confirmed delivery date, the supplier is saying that it is down to problems with Tavistock. No bathroom now for 2 months and no answer when it will be, just not good enough

Bought a Tavistock toilet seat via QSS. I reported a fault to QSS in May and have been chasing for a response since then. QSS keep saying that they havent had a response from Tavistock and therefore won't replace or refund. Super frustrating and disappointing having spent so much money on (great) Tavistock products to have our positive experience blown by an £80 loo seat.

UPDATE: I also posted this on the QSS site and they responded within 12 hours and have (finally) offered a refund. Thank you Tavistock for responding.

Needed spare part for soft-close toilet seat bought several years ago. Provided instantly, free of charge. Excellent customer service.

Horrendous customer service. After spending over £300 on a mirror for it to go faulty in 6 months, they wash their hands of you. The stockists they approve to sell their products are doing nothing to resolve this issue, Tavistock themselves don’t care. Shameful.

I recently bought a roper Rhodes motif sink top and after a while noticed circular marks in the basin. The marks were like a pattern and made it look like a stain in a certain light. It looked like a pattern of scratches. When contacting roper Rhodes the customer service was no existent they weren’t interested at all I Won’t be buying roper rhodes again.

Back in June 2021 we had a toilet seat replaced as they manufacturer confirmed it was faulty, the hinges had Brocken in the toilet while trying to remove it to clean the toilet, these seats are called "Quick release toilet seats" I tried to take it off, I couldn't it was stuck firmly in the toilet, I called my husband who, when tried the hinges broke!! 2021 we had a new one delivered, I then tried to clean the toilet and still couldn't release the seat to clean the seat/toilet so just left it until one of our boys was sick in the toilet in 2022, when we tried to use the " quick release" option the seat broke in exactly the same way as the first toilet seat. I got in touch with qssupplies who said "we have checked the email thread and confirmed that we have ordered the item with ideal not roper Rhodes. And you have reported this to roper Rhodes" I then said, I called the manufacture, Travistock Bathrooms who confirmed the toilet seat has a 5 year guarantee and should be under warranty, why would you not replace it?? Who then came back with the below comment:
"We have been informed by the manufacturer that the this will not be faulty this has not been removed correctly.
A new one would have to be purchased.
You would need to order a new seat."
Why would the manufacturer design a "Quick release seat" which actually is not! Then refuse to replace the faulty item under their 5 year warranty??
Absolutely rubbish service and product! Never mind the miss selling! So, why replace the toilet seat the first time it broke with exactly the same problem as the second time, as it was faulty the first time it broke!

Great response and great service here to back up a super product, a replacement door arrived with the best protective packaging that I have ever seen

I had selected and bought a toilet seat (for a pan installed some twelve years or so, ago) which I thought was the wrong one, so contacted Tavistock Bathrooms asking what the correct model number was. They replied to my e-mail promptly and also explained how I could use the seat already purchased!

The team were very helpful and the replacement part delivered very quickly.

I sent their info team an email regarding my shower I purchased 18 months previous. They replied immediately and provided the replacement part in the post same day. Just excellent and speedy customer service from Tanya in the Tavistock sales team that other companies should follow. A big thank you!

Fault on pipe work and showerhead.
Replacements received within 4 days of first contact . Customer service was amazing and all issue dealt with promptly.

Having purchased 2 vanity basins and cabinets almost 5 years ago, I was delighted to find the company honoured their 25 year warranty, despite only having proof of purchase by way of a single delivery note. Replacement of the basins was necessary following cracking of the basins, presumably an inherent defect at manufacture stage.
Despite a courier issue where the replacements arrived broken, there was no hesitation in 2 further basins being sent. I highly recommend this company for their after sales service and efficient and courteous way in which this matter was dealt.

I had issues with a broken dampner, after a few emails to confirm the main issue a whole new toilet seat system was sent out within two days, utterly superb service to say the least, many thanks indeed for the immaculate service.

I am now on my second Vitoria soft close bar hinge seat and the second one has also had the screws pop out and is unusable.
Tavistock in a phone call have denied there is a problem in design and yet the fitter I used has had to change 4 Vitoris toilet seats for other customers.
I have been offered other seats by the retailer but they don't fit!

Fantastic after sales service. Slight cosmetic damage was noticed on one of the doors of a newly installed vanity unit. It was, obviously, not practical to return the item to the retailer as the plumber had installed it all.
I contacted Tavistock directly and Tanya arranged a replacement door to be sent to me.
Excellent service.

Emailed Tavistock over a problem I had and they responded within hours problem now sorted a very good company to deal with and the customers service after sales service is excellent
Was very happy with the outcome if you deal with this company you will not be disappointed

Excellent service . Replaced my 4 year soft close WC seat as the soft close mechanism failed.
24 hours from email to receiving a new seat .
Well done tavistock customer service for such prompt attention.