TaxiTender Reviews 1,852

TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

An excellent service which I would use again. Booking was easy and we were met at the airport and introduced to our driver swiftly. The car was clean and the driver drove carefully. During our... See more

Rated 5 out of 5 stars

Excellent service, can highly recommend! We ordered a taxi from the airport in Curacao to our accommodation. A few days in advance I already received an extensive email with driver information/locatio... See more

Rated 3 out of 5 stars

This time the driver was not on the meeting spot in the airport nor outside where all the taxies did their pick ups in Mexico City, Terminal 2, door 4..We tried to app directly to the driver, sent upd... See more

Company replied

Rated 1 out of 5 stars

Hello I have to ask for a refund, as I have not used your transport. Your driver did not show up at the appointed time 9:30 am or even at 8:30 am as confirmation from the reception of the THB TROPIC... See more

Company replied

Company details

  1. Taxi Service

Information provided by various external sources

We are the global booking platform for taxi services that provides access to the world's biggest taxi network for travelers and channel partners with affordable, fixed prices. Based in Maastricht, we offer cab service to and from airports (airport tran...


Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

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No history of asking for reviews

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Rated 4 out of 5 stars

All arrangements were well done the…

All arrangements were well done the only issue was the taxi transfer back to the airport from the hotel, the transfer was 40 minutes late due to traffic which meant that planning for possible traffic delays was not carefully thought out laving a last minute panic and rush to the airport to catch my flight.

November 12, 2021
Unprompted review
Rated 4 out of 5 stars

Good service

Good service, although the taxi driver spoke little english. We were with a party of 5 people. We were brought to the airport in two cars. We were at the airport on time. No worries.

November 7, 2021
Unprompted review
Rated 5 out of 5 stars

PERFECT

PERFECT
The driver and the company keeps you updated and take contact about the departure/landing. We walked outside the building and the driver was there. The driver was kind as well and took us to the front of the hotel.

November 1, 2021
Unprompted review
Rated 5 out of 5 stars

Can’t fault the service as all went to plan

The service from booking till end was all perfect and organised. All emails and instructions arrived before journey ,a very polite driver was waiting for us with a board with our names on it , all in all can’t fault the service and highly recommend it .Thank you for the service .

October 31, 2021
Unprompted review
Rated 1 out of 5 stars

Not anymore…

U wrote that the taxi would be waiting at the meeting point, see instructions in my voucher. There were no instructions for that and on the airpoint was no meeting point. I requested if he could hold a sign with my name, he didnt and took al long time to find him, he was waiting inside his taxi who all were white.we were the only one left and asked all drivers who where standing outside their car. I phoned and not 1 word of english! No clue where he was waiting. He was just sitting in his car! Than he dropped me not in front of the appartment but down a steep hill with two people in there eighties and two suitcases. He could not speak one word english so we were happy we didnt had a return. No thx for taxi tender, took another for the return. Gr Saskia

October 27, 2021
Unprompted review
TaxiTender logo

Reply from TaxiTender

Dear Saskia,

Thank you for your review. We are sorry to read about this experience. We are afraid that we would need some additional information in order to help you. Could you please contact us and include your booking reference so that we can investigate what happened and offer you a solution?

Kind regards,

TaxiTender Support Team

Rated 5 out of 5 stars

Great experience!

Pick up was on time and exactly where I was told it would be. My driver was very nice. We made it to my hotel safely and quickly.

October 27, 2021
Unprompted review
Rated 1 out of 5 stars

Taxi driver did not show up

Taxi driver did not show up.

Customer service said i would receive a refund, but this did not happen. I can’t get a response from the company anymore.

Huge waste of money.

October 27, 2021
Unprompted review
TaxiTender logo

Reply from TaxiTender

Dear Sir or Madam,

We are sorry to read about the negative experience you have had with our service. We have investigated this issue and can confirm that a full refund has been issued for your payment.
Please accept our sincere apologies for any inconvenience caused.

Kind regards,

TaxiTender Support Team

Rated 5 out of 5 stars

We were first off the plane and through…

We were first off the plane and through the airport with luggage in 10 minutes flat but our driver was waiting for us with a large, clear sign and his car parked 20 meters away. Spotless vehicle driven expertly - a dream pick up really. First class.

October 26, 2021
Unprompted review
Rated 1 out of 5 stars

Not reliable

as I wrote to you at the time (but received no answer) despite precise instructions about when I would arrive and that driver was requested 20 mins later, driver was late ("stuck in traffic")...many other people were piked up during this time, their drivers seemed to have no trouble with the traffic. Then it was not even the driver you notified me - different name, different car, different licence plate. I felt unsafe and I got to my hotel later, and for more money, than if I had just taken a taxi. Will never use your service again.

October 26, 2021
Unprompted review
TaxiTender logo

Reply from TaxiTender

Dear Sir/Madame,

Thank you for your feedback. We are very sorry to hear that you had such an experience with your bookings, since this is not the level of service we aim to provide.
We kindly ask you to contact us with your booking reference so that we can look into the matter in depth.

Kind regards,

TaxiTender Team

Rated 4 out of 5 stars

Excellent service

Excellent service, 2hrs delayed and the taxi was still waiting for us in Athens!! Friendly driver, will use the service again when needed!

October 24, 2021
Unprompted review
Rated 1 out of 5 stars

Horrible experience

I never had my taxi. I called and the driver of the 'step taxi' company told me that he did not have a reservation. Suddenly nervousness, stress and waste of time. a horrible experience. never again ... I ask for reimbursement and compensation. I hope for the return there will be no problem.

October 14, 2021
Unprompted review
TaxiTender logo

Reply from TaxiTender

Dear Jean-Marc,

Thank you for your feedback.
Please notice we have investigated your case and sent you an email informing a refund has been made for your trip.

We apologize for the inconvenience.
We will keep working to improve our service.

Kind regards,
TaxiTender Team

Rated 1 out of 5 stars

Refund

Hi ,
I’m still waiting for the refund due to the cancellation of this service.
It’s out of your control due to the no traffic allowed in Brussel on Sundays but the refund should not take one month .
// Santiago Gomez

October 10, 2021
Unprompted review
TaxiTender logo

Reply from TaxiTender

Dear Santiago,

Thank you for your feedback.
We have requested our finance team to investigate what happened with your refund so we can provide you a solution as soon as possible.

Kind regards,
TaxiTender Team

Rated 5 out of 5 stars

The service was great

The service was great! The car has a lot of space for two of us and some backpacks. The driver arrived on time which was 1:50am. Everything went very smoothly to the airport.

October 10, 2021
Unprompted review
Rated 4 out of 5 stars

Good service

Good service. We booked a shared taxi from Kos airport to hotel. First ride was with a larger taxi bus with total of 6 people
Second ride was with a small van with 2 other people.

October 9, 2021
Unprompted review

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