WORST COMPANY EVER!!! BIG BIG SCAM!! DONT DELIVER THE PRODUCT THEY PROMISE - THEY SEND INVOICES FOR 6 MONTHS(!) WITHOUT AGREEMENT - FEE ON FEES- NEVER UNDERSTANDING THE CLIENTS - ONLY SELFISHNESS!... See more
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See what reviewers are saying
Moved house and ordered internet connection through my work. Took 8 weeks to install fibre connection then 30 mins before they were due to come and finalise, they moved the date back by another 8 week... See more
Company replied
Horrible customer service. Had to follow up 4 times and didn't get a reply or an official offer for a business set-up. Might still go with them but it's interesting strategy to be the most expensive... See more
Company replied
Its a shame that such old company got the most incredible bad service and super high prices. The costumer service is so unprofessional and amatoresque. They send you same bill several times and they... See more
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Company details
Information provided by various external sources
Denne side vedrører alene anmeldelser af TDC Erhverv. Hvis du er tidligere kunde hos TDC Privat, vil vi som altid rigtig gerne have din anmeldelse. Du skal blot anmelde yousee.dk, som nu er blevet samlet med TDC Privat i ét stærkt YouSee. Kære Erhvervskunde, Tak, for at du tager dig tid til at anmelde TDC Erhverv. Vi vil altid gerne høre fra dig, for at blive dygtigere til vores arbejde. For at vi kan betjene dig bedst muligt, vil vi bede dig om at indtaste dit CVR-nummer. Så har vores kundeservice nemlig mulighed for at identificere din virksomhed og dine behov, inden at vi vender retur til dig. Med venlig hilsen TDC Erhverv TDC Erhverv er den største leverandør af it- og kommunikationsløsninger til små, mellemstore og store virksomheder i Danmark. Vi har branchens førende produkter, de højst certificerede specialister og Danmarks bedste netværk. Det er din garanti for løsninger, der matcher og udvikler din forretning – nu og i fremtiden.
Contact info
Teglholmsgade 1, 0900 , København C, Denmark
- 70709090
- erhverv@tdc.dk
- www.tdc.dk
1.2
Bad
7K reviews
Replied to 94% of negative reviews
Typically replies within 1 week
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Very difficult to contact and to get rid of
I bought a TDC contract for my cell phone in august last year, but in October I could get an iPhone at 3, so I wanted to cancel my TDC contract.
When I was in the shop, the guy told me I was signing a contract that could get canceled every month, but when I called them to cancel my contract, they said I was stuck with this contract for at least 6 months.
Of course I didn't agree with this and started calling, going into the shops and calling again.
The shops are useless. I went in there and I got the same answer over and over again: "No, we can not do anything about that here. You will have to call the customer service."
On the question of "what CAN you do in a shop then?" they had no answer.
So, I called in October to cancel my contract and the guy changed it to a monthly contract and directly canceled it. November 7th I would get my last bill.
Jump forward to January and I have 2 warning letters and 2 unpaid bills. I start calling again "no sir, you can do that in the shop". So I went to the shop, "no sir, you have to call customer service for that".
I was being sent from one to the other and back again. In total I have spent up to 5 hours (if not more when you count the travel time to the shops) trying to cancel my contract. In between I even got a letter that said "Thanks for staying with us! As agreed upon we extend your contract". Seriously, WTF?!
When asking for some kind of compensation (I also take Home Trio from them), they couldn't help me because it says in their Terms and Conditions they can't give any compensation for time lost waiting for them.
I recorded one conversation, but first I got a 29 minute wait (have proof, will use it if it gets annoying again when canceling Home Trio).
I would love to get some answer from TDC on this subject, because I'm losing trust in them.
February 9, 2011
Unprompted review
Reply from TDC Erhverv A/S
Dear Rvervuurt,
I'm not familiar with the details of your specific case, so I cannot say with any degree of certainty, but you may have bought a subscription plan with a 6-month contract (standard for most of our products). If you e.g. buy a mobile phone on a 6-month contract, part of the contract includes payments on the subsidised phone price; consequently, you cannot cancel the contract until the end of the 6-month period.
If you'd like, I'll take a look at your specific case if you'll be so kind as to e-mail me your account details and your mobile number; this will give me a chance to provide you with more detailed and satisfactory answers to your questions. The address is thomaswandahl(at)tdc.dk.
Sincerely,
Thomas Wandahl
Customer Service Manager at TDC
God service
October 25, 2010
Unprompted review
No title
September 1, 2007
Unprompted review
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