Excellent company to deal with, needed a specific size water tank & delivered next day, can fault. Even called to mentioned that we had missed a fitting on the order & added on to the order for us.... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very helpful. Order was placed and contact made to explain item was currently out of stock. However, Matt spoke to the manufacturer and arranged for a direct delivery from them. Also initially offered... See more
Company replied
Great company to deal with. Asked for help in finding a replacement for my shower bath screen which had been fitted 12 years ago. Big thanks to Malcolm who went out of his way to find an alternative... See more
Company replied
I placed the order for my new hot water cylinder on Mon 3rd Aug and it arrived at my house in the morning of Thu 6th allowing my plumber to get it installed that very evening. I paid a good price for... See more
Company replied
Company details
- Plumbing Supply Store
- Bathroom Supply Store
- Heating Contractor
- Heating Equipment Supplier
- Boiler and Heating Service
Written by the company
Specialist Stockist of Polypipe Underfloor Heating Lowest UK Priced Worcester Bosch Boilers, All Radiators - Henrad Ecorad Boiler Baxi Boiler Vaillant Worcester Bosch Ideal Potterton Alpha Copper and stainless Cylinders from TDL Online - Trade Distribution Ltd
Tdlonline Details
Written by the company
- Free Delivery on Orders over £100
- Free Delivery on Orders over £100 Next Day Delivery If In Stock Most Items on Website are kept in stock Price Match available on Most Products
Contact info
Unit 2 C Quarrywood Ind Est, ME20 7NA, Aylesford, United Kingdom
- 01622 716758
- matt@tdlonline.co.uk
- www.tdlonline.co.uk
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Reply from TDL Online
Thanks for the review Danny
Helpful staff and quality product
Very helpful staff - thankyou John for checking delivery options for me. Product delivered promptly. Shower screen was very good value for the quality.
July 3, 2025
Reply from TDL Online
Thanks for the review
Reply from TDL Online
Thanks for the review Sam
Reply from TDL Online
Thanks for the review Robert
Copper cylinder
After placing the order in the evening we realised we had typed in the incorrect post code. I called the next day and spoke to a member of staff who was very helpful and said he would correct it straight away. The cylinder arrived exactly as promised and within the time predicted and with the correct post code. Thank you
June 24, 2025
Reply from TDL Online
Thanks for the review Alec
Reply from TDL Online
Thanks for the review
Reply from TDL Online
Thanks for the review
Reply from TDL Online
Thanks for the review
Poor service - Avoid
I am writing to express my disappointment regarding a recent delivery. Despite paying an additional £50 plus VAT for Friday delivery, the item arrived on Monday, two days later than expected. This delay resulted in additional expenses for an engineer's time and a period without hot water.
June 18, 2025
Reply from TDL Online
Hi Vishal
When we spoke with the manufacturer they said they could deliver next day and they have let us down on this occasion. Unfortunately it was out of our hands. Please call and I will refund the £50 paid extra for next day delivery.
Kind Regards
Matt Collins
Good service.
had what we wanted. ordering was easy. confirmation by email. estimated delivery was correct, it arrived on time.
June 18, 2025
Reply from TDL Online
Thanks for the review Leslie
Easy to navigate the item I wanted on…
Easy to navigate the item I wanted on TDL website. The delivery was made very quickly by a charming delivery driver . Thank you very much TDL.
June 18, 2025
Reply from TDL Online
Thanks for the review Maureen
Very easy to deal with on the…
Very easy to deal with on the phone,super helpful, shower door delivered when they said it would! Would use them again!
June 12, 2025
Reply from TDL Online
Thanks for the review Monique
Reply from TDL Online
Thanks for the review
Great service
I was after something specific, I ordered it on Friday afternoon and it was delivered on Monday morning - couldn't have asked for anything better!
June 6, 2025
Reply from TDL Online
Thanks for the review Scott
Top marks!
Easy ordering, speedy service, super price. Ordered Thursday, arrived Friday, amazing. First class support with my enquiry
A big thanks🙏
June 5, 2025
Reply from TDL Online
Thanks for the review
For us TDL have been an amazing find!
For us TDL have been an amazing find!
Massive range, competitive pricing, fast delivery and good communication. TDL do all really well.
Highly recommended!
May 30, 2025
Reply from TDL Online
Thanks for the great review Matt
Great customer service
Went the extra mile to deliver my item direct from supplier when item was not available from stock.
May 21, 2025
Reply from TDL Online
Thanks for the review Jose
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