Teahouse Transport Reviews 

Everything went well, according to the plan and according to the information in the e-mail. The courier called shortly before he arrived, picked up the package and shouted again. The package arrived in 6 days according to my specified request. Although it had a slightly damaged packaging, the fact that I packed everything properly was fine.

Appalling service. I ordered delivery almost a week ago and no one has contacted me since payment. I have no customs documents (invoice and declaration) and the pick up date has passed. I am claiming my money back via my bank. If they refuse, I will get police involved.

Also, their customer service is non existent. No one picks up the phone and emails are ignored. They need to go under asap.

Generally good for sending parcels, the only down side is getting in touch with them. There are so many Numbers but one time it took me literally half a day to get hold of someone. Maybe chat online would be helpful too? And more Clear instructions on How to fill the forms etc. 🤷🏻‍♀️ Otherwise good, once you get hold of someone they are very helpful.

I was terrified of the consequences related to Brexit but experienced zero issues thanks to Teahouse Transport. The communication was perfect, collection on time, received regular updates about my parcels, didn't encounter any custom fees and delivery service to CZ was perfect. The parcels weren't damaged.

Don’t ever trust them. After scheduling a collection day three times, they just never showed up. Also they disappeared and stopped answering my emails. I just lost 177 euros.

Unfortunately not able to give 0 stars. Worst experience ever. They using incompetent DHL company to deliver. Caused my mum stress. On their website says delivery with 3-4 days plus extra 1 or 2 days. They came pick up parcel on 5.8 only came today 16.8. My mum had to pay €144 custom for the parcel that contained my personal things which teahouse put the price of £69. Absolutely digusted by the service. Incompetent company!!!!!!!

Zero customer support. Some of the numbers on their website don't even exist and those that do never pick up. I have been trying to contact them because I still haven't received a label for a package that's supposed to be picked up tomorrow and can't reach them because they don't reply and don't pick up.

I have used them few times before Brexit and were happy with the service provided.
However this time had shocking experience!
Booked next day pick up on Monday 4.6 ..but they called me 4 days after that system didn't recognize that address, had to pay extra 15£ to 50£ I already pay. Promised quick postage..today is 14 and package is still at home ! Can't get a refund as is only 24h from booking time.
Will not use again.
1 star for this service 1+ for service in the past.

Everything went to plan and, unlike some agents, Teahouse Transport has a customer service department that actually responds.

Lost package avoid all responsibilities, also blocked messaging on Facebook. No reply on emails no explanation I lost £380

I really appreciate how quick I recieved my parcel box and there were no troubles around.

Great communications, and great price! I send parcels quite often and Teahouse is the cheapest and efficient transport i have used so far.

Here is what happened to me:
- they made me pay for a shipment I wanted to make, all fine, but it was corporate stuff and NEEDED to be shipped in a certain date.
- day before shipment they cancel it without any reason, asking me to add 15 pounds more to do it.
- I pay the 15 pounds then try to call them to make sure the courier would still come the day after, it was in the afternoon and within their working hours, no one called me nor replied to my mails.
- The courier didn't show up the day after, making me pay a s**t ton of money for a last minute solution.
- Tried at least to get a refund, they just disappear.

Maybe they work well usually, but with me this was PURE CRAP.

Very helpful castomer service. Price very reasonable.

For years using Teahouse to sending packages from UK to SVK, can only recommended. Great communication, service, never problem with delivery. Always pick up package the day i choose.
Price went a bit up after Brexit what is understandable but service still great.
☆☆☆☆☆
Happy, will use again.

Everything went as smooth as possible. They delivered all my belongings in 3 days from UK to Czech republic *thumbs up*

I cannot recommend Teahouse Transport enough! I have been using their service for more than three years to send boxes between the Czech Republic and the UK. Last week, I sent three big boxes from the UK on Wednesday and they arrived the same week on Sunday!