While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 57 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the excellent customer service, highlighting quick responses and helpful resolutions to issues. Many also appreciate the quality of the tea products, noting the superior taste and ingredients compared to other brands. Reviewers often find the website easy to use and deliveries prompt. However, some people were dissatisfied with the order process, experiencing delays in dispatch and delivery, or receiving incorrect items. There are also concerns regarding product quality, with some finding certain teas weak or not matching their expectations. A few customers also raised questions about the environmental impact of the tea bags, specifically regarding the use of plastic.

What people talk about most

Product

Consumers find product to be ambiguous. Many reviewers praise the quality, with some calling it "the best tea... See more

Order

Reviewers express significant dissatisfaction with their order experiences. Many customers report issues such... See more

Quality

Clients share ambiguous opinions on quality. Some customers praise the quality, highlighting that the tea is... See more

Delivery service

People report ambiguous experiences with delivery service. Some customers praise prompt and swift deliveries,... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the amazing and superb... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The delivery was really poor. I was wondering where the tea was and checked the tracking link for Royal Mail. It said that they had delivered to "my safe space" as I was out on 3/12/25, 2 days ago. I... See more

Company replied

Rated 4 out of 5 stars

Being able to order simply is a challenge and finding a way through special offers and packages is a challenge. Sending marketing offers of 3 for 2 after I have ordered is irritating. Tea is great an... See more

Rated 5 out of 5 stars

Well, what a pleasure it was to deal with tbe Teapigs people. I had a problem with some teabags so emailed the company. They responded virtually immediately and came up with a solution. Communication... See more

Company replied

Rated 5 out of 5 stars

Two of my tea bags broke open and I reached out to the Teapigs team to see if I was being too rough or perhaps got an odd batch. Kira responded to my email very quickly and was very helpful I sent her... See more


Company details

  1. Coffee Store

Written by the company

Back in 2006 the world of whole-leaf tea was boring, stuffy and outdated. Meanwhile, cool things were happening in the world of coffee. We saw the opportunity to get everyone drinking real tea again! And by real we mean big leaf and big on flavour. So, in November 2006 teapigs was born. Our mission today is the same as it was back in 2006: to get everyone drinking top quality, whole-leaf, great tasting tea - and to do business a bit differently while we're at it. All natural. No nasties. BIG leaf = BIG flavour. Simple!


Contact info

3.4

Average

TrustScore 3.5 out of 5

325 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 18% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I love Teapigs and was really excited…

I love Teapigs and was really excited to get my delivery however the Postie put the parcel in my food recycle bin so the box was soaked in rotten food and stinking. I still have 5 stars because technically it’s not your fault

April 26, 2024
Unprompted review
teapigs logo

Reply from teapigs

Thanks for the love Eileen. Oh no! Hopefully, the tea inside was all okay?

Rated 5 out of 5 stars

Great tea

Great tea, fair prices, especially for large quantities and loose leaf. Always well packed and arrives within about 5 days.

March 1, 2024
Unprompted review
teapigs logo

Reply from teapigs

Thanks for the review, Will!

Rated 5 out of 5 stars

Tea lover

I love any kind of tea by Teapigs. Their teas always give the best test. Also packaging, company ethics etc guilty free. I'm converted to Teapigs long time ago 💜 Lemon and ginger, camomile and chain tea are my favorites 💜

March 6, 2024
Unprompted review
teapigs logo

Reply from teapigs

Thanks Nazmlye!

Rated 5 out of 5 stars

Super easy to follow ordering…

Super easy to follow ordering instructions, which is appreciated by myself as an older, not the best with technology user 😅. Kept up to date re order. Ordered same thing again for other Daughter and know they are going to be thrilled with their surprise delivery of a product they both love. Thanks !!
Cherrill Bland

March 4, 2024
Unprompted review
teapigs logo

Reply from teapigs

Hi Cherrill
Thanks for the great review. Everybody loves a good surprise!

Rated 5 out of 5 stars

Great order brilliant price my…

Great order brilliant price my favourite tea don’t have to worry about running out and enjoying free gifts. Thank you very much

March 3, 2024
Unprompted review
teapigs logo

Reply from teapigs

Thanks Carol, you're our favourite too.

Rated 5 out of 5 stars

We love teapots tea they are delicious

We love teapots tea they are delicious. My son is especially thankful for the teapigs bottle!

March 2, 2024
Unprompted review
teapigs logo

Reply from teapigs

Hey Sian, glad he likes the bottle. Game changer for keeping on top of your water intake!

Rated 5 out of 5 stars

I've spent many weeks ordering far more…

I've spent many weeks ordering far more expensive loose tea blends from Whittards trying to find great black tea. All of those were pale, tasteless and disappointing. Loose tea from the supermarket is dust and your cuppa ends up full of tea dust. At last, I've found the perfect everyday cuppa! Teapigs Everyday Brew! Delicious tea, strong flavour, great colour and good leaf size. Oh, and brilliant price too (compared to the "posh" tea companies).
The only way the experience could be improved would be quicker dispatch, as it was a little slow so took 6 days from ordering to arriving.

March 2, 2024
Unprompted review
teapigs logo

Reply from teapigs

We're flattered Jonathan! Our usual dispatch time is much quicker, but due to a recent surge in orders, there may have been a delay. Rest assured, we are working hard to ensure timely deliveries going forward.

Rated 5 out of 5 stars

Giving a fast and ethical service

Giving a fast and ethical service. Reasonable special offers though with extra calls on my income this product has moved into the luxury level. I use tea pigs less often now to make them last. I fill in with tea that cost less. With a few more special offers I will be able to use more often. Only very special visitors get the tea pig cuppas now.

February 27, 2024
Unprompted review
teapigs logo

Reply from teapigs

Thank you for the review.

Rated 5 out of 5 stars

Great products

Great products, quick delivery

February 28, 2024
Unprompted review
teapigs logo

Reply from teapigs

Great products, quick delivery and the best customers. Thanks Kathryn!

Rated 5 out of 5 stars

Teapigs Customer Service

I mistakenly missed the flat number from my delivery address and the items ordered were returned to Teapigs as undelivered. I contacted Teapigs to update my address and offered to pay for the postage. They wouldn't have any of it and immediately offered to dispatch the same products. This is what good customer service looks like.

February 23, 2024
Unprompted review
teapigs logo

Reply from teapigs

Only the best for our customers - happy sipping Peter!

Rated 5 out of 5 stars

We discovered Teapigs in a hotel in…

We discovered Teapigs in a hotel in Felixstowe and have been obsessed ever since. Fantastic taste and value as you can double dip the bag if you so desire. Love all the eco packaging and compostable bag. We certainly always make sure we have Teapigs in the cupboard. 10 out of 10

February 19, 2024
Unprompted review
teapigs logo

Reply from teapigs

Thanks for the review Bex!

Rated 5 out of 5 stars

Thank you to Stephanie who help me out…

Thank you to Stephanie who help me out with my order. Always been a loyal customer of tea pigs for years.. the ingredients are so pure and they taste divine!

February 16, 2024
Unprompted review
teapigs logo

Reply from teapigs

Thanks for the kind comments Cami, I'll let Steph know!

Sophie

Rated 5 out of 5 stars

Great company

The price wasn’t bad and it came quickly with free gifts

February 22, 2024
Unprompted review
teapigs logo

Reply from teapigs

Thanks for the review Tolly!

Rated 5 out of 5 stars

Delicious tea

Delicious tea and great customer service. I always order my Darjeeling Earl grey and jasmine tea from them.

February 20, 2024
Unprompted review
teapigs logo

Reply from teapigs

Hi Pamela

Darjeeling Earl Grey & Jasmine Pearls, good choice! Thanks for the review. :)

Sophie

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look