The delivery was really poor. I was wondering where the tea was and checked the tracking link for Royal Mail. It said that they had delivered to "my safe space" as I was out on 3/12/25, 2 days ago. I... See more
Company replied
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Back in 2006 the world of whole-leaf tea was boring, stuffy and outdated. Meanwhile, cool things were happening in the world of coffee. We saw the opportunity to get everyone drinking real tea again! And by real we mean big leaf and big on flavour. So, in November 2006 teapigs was born. Our mission today is the same as it was back in 2006: to get everyone drinking top quality, whole-leaf, great tasting tea - and to do business a bit differently while we're at it. All natural. No nasties. BIG leaf = BIG flavour. Simple!
United Kingdom
Replied to 18% of negative reviews
Typically replies within 2 weeks
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I love Teapigs and was really excited to get my delivery however the Postie put the parcel in my food recycle bin so the box was soaked in rotten food and stinking. I still have 5 stars because technically it’s not your fault

Reply from teapigs
Thanks very much!Perfect excellent xx

Reply from teapigs
Order not delivered. Royal Mai

Reply from teapigs
Great tea, fair prices, especially for large quantities and loose leaf. Always well packed and arrives within about 5 days.

Reply from teapigs
I love any kind of tea by Teapigs. Their teas always give the best test. Also packaging, company ethics etc guilty free. I'm converted to Teapigs long time ago 💜 Lemon and ginger, camomile and chain tea are my favorites 💜

Reply from teapigs
Super easy to follow ordering instructions, which is appreciated by myself as an older, not the best with technology user 😅. Kept up to date re order. Ordered same thing again for other Daughter and know they are going to be thrilled with their surprise delivery of a product they both love. Thanks !!
Cherrill Bland

Reply from teapigs
Great order brilliant price my favourite tea don’t have to worry about running out and enjoying free gifts. Thank you very much

Reply from teapigs
We love teapots tea they are delicious. My son is especially thankful for the teapigs bottle!

Reply from teapigs
I've spent many weeks ordering far more expensive loose tea blends from Whittards trying to find great black tea. All of those were pale, tasteless and disappointing. Loose tea from the supermarket is dust and your cuppa ends up full of tea dust. At last, I've found the perfect everyday cuppa! Teapigs Everyday Brew! Delicious tea, strong flavour, great colour and good leaf size. Oh, and brilliant price too (compared to the "posh" tea companies).
The only way the experience could be improved would be quicker dispatch, as it was a little slow so took 6 days from ordering to arriving.

Reply from teapigs
Excellent customer service.
Tea is delicious and always refreshing. Would highly recommend teapigs.

Reply from teapigs
Giving a fast and ethical service. Reasonable special offers though with extra calls on my income this product has moved into the luxury level. I use tea pigs less often now to make them last. I fill in with tea that cost less. With a few more special offers I will be able to use more often. Only very special visitors get the tea pig cuppas now.

Reply from teapigs
These Teapigs taste great and completely recyclable packaging.

Reply from teapigs
I mistakenly missed the flat number from my delivery address and the items ordered were returned to Teapigs as undelivered. I contacted Teapigs to update my address and offered to pay for the postage. They wouldn't have any of it and immediately offered to dispatch the same products. This is what good customer service looks like.

Reply from teapigs
We discovered Teapigs in a hotel in Felixstowe and have been obsessed ever since. Fantastic taste and value as you can double dip the bag if you so desire. Love all the eco packaging and compostable bag. We certainly always make sure we have Teapigs in the cupboard. 10 out of 10

Reply from teapigs
Thank you to Stephanie who help me out with my order. Always been a loyal customer of tea pigs for years.. the ingredients are so pure and they taste divine!

Reply from teapigs
The price wasn’t bad and it came quickly with free gifts

Reply from teapigs
Delicious tea and great customer service. I always order my Darjeeling Earl grey and jasmine tea from them.

Reply from teapigs
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