The delivery was really poor. I was wondering where the tea was and checked the tracking link for Royal Mail. It said that they had delivered to "my safe space" as I was out on 3/12/25, 2 days ago. I... See more
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Back in 2006 the world of whole-leaf tea was boring, stuffy and outdated. Meanwhile, cool things were happening in the world of coffee. We saw the opportunity to get everyone drinking real tea again! And by real we mean big leaf and big on flavour. So, in November 2006 teapigs was born. Our mission today is the same as it was back in 2006: to get everyone drinking top quality, whole-leaf, great tasting tea - and to do business a bit differently while we're at it. All natural. No nasties. BIG leaf = BIG flavour. Simple!
United Kingdom
Replied to 18% of negative reviews
Typically replies within 2 weeks
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I was a frequent subscriber to Teapigs as I was addicted to their jasmine tea pearls. I decided to subscribe as they cost so much when buying 15 tea temples £5.90 or thereabouts. I enjoyed the subscription till shortly after lockdown. From then on the quality of the tea in the 50 packs dropped dramatically, it tasted almost like it had been brewed and rebrewed )if you are a green tea fanatic like me you will know the taste I mean!. I reached out to teapigs as I was a prescriber for well over a year at that point and made my case about the quality issue. I advised them that the quality issue seems to only be in the huge packs of 50 and doesn’t seem to affect the packs of 15. They came back to me and told me absolutely nothing has changed about the tea and they sent me 3 boxes of the x50 bags. Well the lot tasted no better unfortunately and I have had to leave my beloved tea pigs. I know for a fact that quality has dropped significantly and I would not recommend a subscription on that basis. The x15 tea bags unfortunately is the only way to guarantee quality with this brand these days.
Great taste and quality !
Prompt delivery)
Thanks

Reply from teapigs
Great service and excellent product!

Reply from teapigs
Great service. Delivery is a couple of days from ordering. Package is good as well . I like the idea of being able to order as few just to sample them. You can have tea bags are loss tea. All round a great product and have no complants to date, I have been buying the super fruit for a while now and yes it is bursting with flavour.

Reply from teapigs
opened three of the boxes and each one was tasteless , got in touch with teapigs , they sent a another order which was Less than half the original order .messaged straight away only ti be disregarded and is on way .anyway.
very poor
The loose leaf tea is excellent.
This order was "Every Day Brew", "English Breakfast" and "Lemon & Ginger" - all perfect.
There was a problem with a mis-delivery, the service to resolve it couldn't have been friendlier, quicker or better

Reply from teapigs
A bit more expensive than other everyday brands but worth every penny! I use the Everyday Brew and Decaf English Brekfast. Both are delicious. This is the first decaf tea I have had that satisfies as much as caffeinated. There is no dust residue from these bags. I have started to order direct from Teapigs as cheaper than most supermarkets. Highly recommend this brand.

Reply from teapigs
Great customer service as always from teapigs. Thanks for the delivery and the freebies!

Reply from teapigs
Great company to buy from. I have purchased several times now. Products always top quality

Reply from teapigs
Teapigs always give a great service from the time you put in the order, to the time when you sit down and take the first sip of your chosen tea. Just lovely!

Reply from teapigs
Always great tea. Usually have what I want in stock and it’s here in a couple days. Usually cheaper than anywhere else.

Reply from teapigs
I love Earl grey T pigs the only thing is that they need to be delivered sooner brew tea deliver the next day for no extra charge

Reply from teapigs
Tea pigs are superb. Flavoursome and in my opinion,the best

Reply from teapigs
I absolutely love Teapigs Silver Tips teabags - I have been a fan for many years. I can drink this tea on an empty stomach without feeling the nausea I normally get with black tea. Teapigs are very easy to order from and efficient.

Reply from teapigs
I have been buying tea from Teapigs for several years and have never been disappointed with the quality of their tea, good service and environmentally friendly packaging. I always look forward to receiving my order because there is usually a free sample enclosed. This time, not only did I receive a sample pack of their new cereal Joyfull which I now buy from Tesco, but also a box of their new black tea. I don't drink a lot of black tea but, having tasted its lovely fresh flavour, I will definitely buy more. Thank you for giving me the opportunity to try your new products.

Reply from teapigs
Fast delivery, always great quality. Also I always receive a freebie. Thank you TeaPigs!

Reply from teapigs
Easy website order process, fast delivery.
My wife adores their Jasmine Tea, so it's a regular restock every few months...

Reply from teapigs
Teapigs are unique in their taste. I love the liquorice and peppermint. I appreciate the quick delivery and helpful customer service team.

Reply from teapigs
Great tea, great value especially for quality, provenance and taste …and great customer service

Reply from teapigs
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