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Review summary

Created with AI, based on recent reviews

Considering 57 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the excellent customer service, highlighting quick responses and helpful resolutions to issues. Many also appreciate the quality of the tea products, noting the superior taste and ingredients compared to other brands. Reviewers often find the website easy to use and deliveries prompt. However, some people were dissatisfied with the order process, experiencing delays in dispatch and delivery, or receiving incorrect items. There are also concerns regarding product quality, with some finding certain teas weak or not matching their expectations. A few customers also raised questions about the environmental impact of the tea bags, specifically regarding the use of plastic.

What people talk about most

Product

Consumers find product to be ambiguous. Many reviewers praise the quality, with some calling it "the best tea... See more

Order

Reviewers express significant dissatisfaction with their order experiences. Many customers report issues such... See more

Quality

Clients share ambiguous opinions on quality. Some customers praise the quality, highlighting that the tea is... See more

Delivery service

People report ambiguous experiences with delivery service. Some customers praise prompt and swift deliveries,... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the amazing and superb... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The delivery was really poor. I was wondering where the tea was and checked the tracking link for Royal Mail. It said that they had delivered to "my safe space" as I was out on 3/12/25, 2 days ago. I... See more

Company replied

Rated 4 out of 5 stars

Being able to order simply is a challenge and finding a way through special offers and packages is a challenge. Sending marketing offers of 3 for 2 after I have ordered is irritating. Tea is great an... See more

Rated 5 out of 5 stars

Well, what a pleasure it was to deal with tbe Teapigs people. I had a problem with some teabags so emailed the company. They responded virtually immediately and came up with a solution. Communication... See more

Company replied

Rated 5 out of 5 stars

Two of my tea bags broke open and I reached out to the Teapigs team to see if I was being too rough or perhaps got an odd batch. Kira responded to my email very quickly and was very helpful I sent her... See more


Company details

  1. Coffee Store

Written by the company

Back in 2006 the world of whole-leaf tea was boring, stuffy and outdated. Meanwhile, cool things were happening in the world of coffee. We saw the opportunity to get everyone drinking real tea again! And by real we mean big leaf and big on flavour. So, in November 2006 teapigs was born. Our mission today is the same as it was back in 2006: to get everyone drinking top quality, whole-leaf, great tasting tea - and to do business a bit differently while we're at it. All natural. No nasties. BIG leaf = BIG flavour. Simple!


Contact info

3.4

Average

TrustScore 3.5 out of 5

324 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 18% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 1 out of 5 stars

Quality significantly worse since Covid…

I was a frequent subscriber to Teapigs as I was addicted to their jasmine tea pearls. I decided to subscribe as they cost so much when buying 15 tea temples £5.90 or thereabouts. I enjoyed the subscription till shortly after lockdown. From then on the quality of the tea in the 50 packs dropped dramatically, it tasted almost like it had been brewed and rebrewed )if you are a green tea fanatic like me you will know the taste I mean!. I reached out to teapigs as I was a prescriber for well over a year at that point and made my case about the quality issue. I advised them that the quality issue seems to only be in the huge packs of 50 and doesn’t seem to affect the packs of 15. They came back to me and told me absolutely nothing has changed about the tea and they sent me 3 boxes of the x50 bags. Well the lot tasted no better unfortunately and I have had to leave my beloved tea pigs. I know for a fact that quality has dropped significantly and I would not recommend a subscription on that basis. The x15 tea bags unfortunately is the only way to guarantee quality with this brand these days.

July 5, 2023
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Delivery is a couple of days from ordering. Package is good as well . I like the idea of being able to order as few just to sample them. You can have tea bags are loss tea. All round a great product and have no complants to date, I have been buying the super fruit for a while now and yes it is bursting with flavour.

May 24, 2024
Unprompted review
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Reply from teapigs

Good choice, Super Fruit is up there as one of the team's favourites too!

Rated 2 out of 5 stars

opened three of the boxes and each one…

opened three of the boxes and each one was tasteless , got in touch with teapigs , they sent a another order which was Less than half the original order .messaged straight away only ti be disregarded and is on way .anyway.
very poor

May 22, 2024
Unprompted review
Rated 5 out of 5 stars

first rate tea and service

The loose leaf tea is excellent.

This order was "Every Day Brew", "English Breakfast" and "Lemon & Ginger" - all perfect.

There was a problem with a mis-delivery, the service to resolve it couldn't have been friendlier, quicker or better

May 6, 2024
Unprompted review
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Reply from teapigs

Thanks John. Enjoy!

Rated 5 out of 5 stars

Best Tea I have had

A bit more expensive than other everyday brands but worth every penny! I use the Everyday Brew and Decaf English Brekfast. Both are delicious. This is the first decaf tea I have had that satisfies as much as caffeinated. There is no dust residue from these bags. I have started to order direct from Teapigs as cheaper than most supermarkets. Highly recommend this brand.

May 19, 2024
Unprompted review
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Reply from teapigs

No dust in these tea temples! Thanks, Christine.

Rated 5 out of 5 stars

Always great tea!

Always great tea. Usually have what I want in stock and it’s here in a couple days. Usually cheaper than anywhere else.

May 9, 2024
Unprompted review
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Reply from teapigs

Thanks so much Paul!

Rated 5 out of 5 stars

I love Earl grey T pigs the only thing…

I love Earl grey T pigs the only thing is that they need to be delivered sooner brew tea deliver the next day for no extra charge

May 10, 2024
Unprompted review
teapigs logo

Reply from teapigs

Hey there! Thank you so much for telling us how much you love Earl Grey tea! I wanted to let you know that we offer free standard delivery on all orders over £25. If you're a fan of bulk buying, you might want to take advantage of our special offer and stock up on your favourite tea. Not only will you save some money, but you'll also qualify for free delivery. This way, you'll always have plenty of tea in your cupboard whenever you're in the mood for a cuppa. Cheers!

Rated 5 out of 5 stars

I love Teapigs Silver Tips!

I absolutely love Teapigs Silver Tips teabags - I have been a fan for many years. I can drink this tea on an empty stomach without feeling the nausea I normally get with black tea. Teapigs are very easy to order from and efficient.

May 7, 2024
Unprompted review
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Reply from teapigs

Glad you enjoy it Jackie!

Rated 5 out of 5 stars

Trust Teapigs to broaden your horizons!

I have been buying tea from Teapigs for several years and have never been disappointed with the quality of their tea, good service and environmentally friendly packaging. I always look forward to receiving my order because there is usually a free sample enclosed. This time, not only did I receive a sample pack of their new cereal Joyfull which I now buy from Tesco, but also a box of their new black tea. I don't drink a lot of black tea but, having tasted its lovely fresh flavour, I will definitely buy more. Thank you for giving me the opportunity to try your new products.

May 3, 2024
Unprompted review
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Reply from teapigs

No problem Mrs Grimshaw! Thanks for the lovely review, here's to many more happy brews.

Rated 5 out of 5 stars

Great quality

Fast delivery, always great quality. Also I always receive a freebie. Thank you TeaPigs!

May 4, 2024
Unprompted review
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Reply from teapigs

Thanks Adrienn!

Rated 5 out of 5 stars

Jasmine Tea Temples to die for

Easy website order process, fast delivery.
My wife adores their Jasmine Tea, so it's a regular restock every few months...

May 1, 2024
Unprompted review
teapigs logo

Reply from teapigs

Thanks John, the Jasmine tea is a special one! :)

Rated 5 out of 5 stars

Teapigs are unique in their taste

Teapigs are unique in their taste. I love the liquorice and peppermint. I appreciate the quick delivery and helpful customer service team.

May 1, 2024
Unprompted review
teapigs logo

Reply from teapigs

Thank you for the lovely feedback!

Rated 5 out of 5 stars

Simply the best

Great tea, great value especially for quality, provenance and taste …and great customer service

April 26, 2024
Unprompted review
teapigs logo

Reply from teapigs

"Simply the best.... better than all the rest!" Thanks J!

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