teapigs Reviews 324

I love your tea but many bags a broken or have small holes in and leaves leak into the cup. This was problematic with your happy tea as all the bags were defective.Also on my last delivery, some of the camomile bags also leaked leaves. It's a shame but not the end of the world. Ive ordered more camomile (it's wonderful tea) so hoping for a better result!

I cancelled this subscription approximately one year ago when I received email notification of this delivery I tried using the edit function but got the response order not found, I have photographic evidence for this.

Fantastic company!

wonderful tea thats full of quality and flavour! Our favourite is Liquorice and peppermint! amazing!
Thank you for being such a great company !!

Ordered from Australia for delivery in UK - great service with speedy delivery - thank you!

So very helpful and polite I couldn't have asked for more.

I loved Teapigs. Until I ordered 90 Happy and 21 of them were completely broken. No response from the company following my contacting them. Gutted because I won’t be ordering again. The odd bag is one thing but there’s clearly a quality control issue here…not to mention the lack of customer service.

This is my first order from teapigs.
After experiencing my first taste in a London hotel, I asked the staff "where I can get my hands on this great tasting tea?"
My order turned up today, right on schedule.
However.... After taking advice from the waiter to try the chocolate flake tea, unfortunately i received Redbush. Just a little upset 😢

No delivery was attempted

Lovely tea as always. Well packaged and arrived in great time.

Thank you for giving such great customer service when I contacted you with a problem. You have exceeded my expectations and I will be back for more of your lovely teas.

This Earl Grey tea is simply the best. No powder, no oily residue, wonderful flavour. I drink it every single morning in life and couldn’t live without it now.

Love this tea. Got subscription.
Emailed a good few days before latest subscription due to ship to say please don't send it, we still have loads. email ignored. I emailed again in response to their "nearly ready to ship" email. Ignored again. Emailed a 3rd time after it shipped to say we don't want it this time, no reply to that either. I've left them I think 4 or 5 phone messages now over a few weeks, all with my phone number. Nobody has called me. Whats happened tea pigs?!

Have not had customer service that good in a long time! Sophie was efficient and kind.

Lovely company who sell great loose leaf tea. We were looking for mint tea for ages to go in our tea pot, and most places only sold green and mint tea, so we were very pleased to find this tea as it is delicious. It was also extremely quick to order as all the details were taken in one page using Apple Pay. Will definitely continue to order from you, thank you!

I have been drinking teapig peppermint tea for years. The quality and taste can not be beaten.
I love the option of buying my teas in a larger bulk

So pleased to be able to buy one of the great Joseph Joseph bottles again, have two smaller ones but lost cap to one - now I can use smaller one again and have larger one for travelling! Great service, prompt delivery and environmentally packaged :)

Love the tea, prices and company's good service.

Outstanding service!!!!
I contacted the customer service team to express my thorough pleasure with using their green teas and made one small suggestion regarding the packaging due to having some teabags tear during the openingproceas. I was given not only really useful information that I hadn't previously known about the product but also sent out a substantial amount of tea for free. This was such a kind gesture. Very very happy customer.

Really easy website to follow. And a really tasty cuppa.

Excellent as always!
Quick dispatch and delivery!
Great range of teas, went for a mystery box and was not disappointed! Got so much for the money!
Lovely free gifts too, added bonus!
Excellent! Thanks teapigs!