Telappliant Reviews 

Connections comes into our school to maintain and service our IT, telephones and CCTV.

Luke comes in fortnightly and the staff find Luke very approachable, helpful in everything he does.

All work carried out is done very efficiently and professionally.

Well done connextions

From initial contact the experience with the company was a positive one. They kept me informed and were able to help with the problem very quickly.

Fairly quick to setup, and easy configuration. The service is fair and works most of the time, and they support both IAX and SIP. Billing is ok but limited and confusing, and when you come to cancel you'll find it virtually impossible.

We deal with Connexions for our IT, CCTV and telephone systems. They always respond to our requests and queries in a timely manner and during our fortnightly visits ensure that all staff equipment is running smoothly. When we have an urgent issue they make sure we are a priority and things are usually resolved within a short time and without needing to wait for an engineer to visit the school. If we need to be trained in a new product they have provided both telephone and face to face support. Their staff are polite, knowledgeable and always happy to help.

We have worked with Connexions for over 10 years, and have had great support from them over this time. Latest experience was when we had an IT disaster at 5pm. Engineers were on site within half an hour, and co-ordinated a team to rescue the situation, and to have our Hotels able to function again within 2 hours, and all other areas business as usual for first thing in the morning.
Turned situation around really quickly, and stayed calm throughout. Very impressive to have such an great team of engineers who went above and beyond in supporting our business in crisis.

Craig from ConneXions (Telappliant)organised the repair and upgrade of our new LED outside lights. Our previous outside lights stopped working and Craig arranged for his team to come out to do a site survey and recommended a new, more efficient and cost effective replacement.
Would recommend.

We have worked with Craig and the Connexions team in Carlisle for over ten years and nothing is too much bother for them, they are professional at all times while working on a district general hospital site for us. They most recently completed installation work on two new face fit test rooms for the Trust, working in conjunction with other contractors. They carry out both installation & maintenance work on our behalf, their service is always excellent and i would recommend them to anyone.
Steve Dougan
Head of Estates
West Cumberland Hospital

Craig and the Connexions team in Carlisle look after multiple sites for us and both the installation service and after service is excellent.
Simon Harrison
Harrison Northern Group and The Halston

We at Yates Evolution Gym was very pleased with Telappliant Carlisle office with great service and support from there customer service to Adam Humphreys who installed the system Adam haves great knowledge of the system from start to finish explaining everything he was doing to help use understand the system better he answered every question we had a great company with a great team would recommend to others.

New Phone supplied via Phillip Andrews in Carlisle, excellent services as always, nothing is too much trouble, even sorted and posted an a Friday afternoon as we needed this is a rush

Telappliant (Connexions)
I work at BPD Zenith Ltd and we had our previous door entry system for about 15years which Telappliant (Connexions) have maintained brilliantly until it finally gave up on us a few weeks ago. Adam Humphreys from the team came out a few times to try and correct the problem but the system was too far gone and we had to have a full new one implemented. We were fitted in quickly which was great. Adam and the other members of the team fitted the new system quickly and with very little mess. He also explained how to use the software very well and we have had zero issues since. 100% recommend both Telappliant (Connexions) and Adam in particular

Very speedy & helpful action carried out by Adam to answer my request completely. Great customer service. Thank you.

We had Adam Humpfreys from Connexions Group down at our mill a week ago to sort a couple of issues we had with Ext points.
I just want to say how helpful Adam was and nothing was a trouble for him. When I call Adam or anyone from Connextions they are always very helpful, and if they are busy, they always call me back as soon as they are available.

We have been a happy Telappliant customer for many years. They were good.

But recently our call credit burned away in no time.

Upon checking, we noticed they increased their call rates to German landlines from 0.02 GBP to 0.30 something GBP without notice. That's 30 times more as was, close to drug dealer's margins.

Contacted Support, who ignored my ticket for 2 weeks.

Reached out again in a final attempt to solve as we were still hoping it is some weird error, but no, they said new rates are correct, quote: There has been substantial increases in the tariffs we are supplied, which mean we can no longer offer the low rate.

Of course that's BS. Rates on any other network remain unchanged. Any cheap mobile plan can do better.

They were also not really interested in keeping long term customers, quote: I appreciate you may wish to move your number to a new provider under the circumstances.

Good-bye Telappliant and remember: Greed increases the profits, but only for a short time.

Very speedy & helpful action carried out by Harriet to answer my request completely. Great customer service. Thank you.

We have used Amica / Telappliant for our IT services for over a year and they couldn't be any better! They designed a new website for our platform and have since be requested by others we work with following the great design efforts of their team (Julian) & (Toby) to name a few.

The management (Louis), whom we spoke to initially provided excellent service to all our needs and ensured all the required work was completed on time. They are always super fast in responding, repairing or amending anything and incredibly efficient.

We are proud to have them as a service provider and would certainly recommend.

Fast, effective service. I handed a short outline of the issue, they resolved it quickly - can't ask for more.

We have been super impressed by the product, but also by the culture of the company. Great speed of response and easy to deal with people.

Louis and his team have been a delight to deal with at Telappliant. Their organisation has been outstanding and we have been supported through the process with our new website. We would highly recommend Telappliant for their suite of services and the staff's attention to detail.

Amica are an excellent I.T. support partner to work with, always helpful and quick to action any request large or small. Couldn't be happier with my choice of vendor.