I have a Family abbonemang with Tele 2. They increased the price of extra data kort with 50kr. Without informing me. One of their salesman in Västra Frölunda, she did not guide me properly. I en... See more
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The fiber in my street has failed again. I have lived here for 1 year and this is the third major fault. It's been 3 weeks so far with no resolution now. It's a whole complicated mess where they don't... See more
The tele2 TV and radio signal suddenly stopped via LAN cable, although these work through wifi. The support can only handle simple cases. Devices get IP address through DHCP, the led lamps are blinkin... See more
Inconsiderate and incompetent customer service. If we contact Tele2 via their online chat, the reps either abruptly leave or cannot help us. If we call, they are short-tempered and equally incompetent... See more
Company details
Written by the company
Du är nr 1. Vi är Tele2. Sedan Tele2 grundades 1993 har vi ständigt utmanat, utvecklat och innoverat. Våra prisbelönta nätverk möjliggör idag mobil- och fast uppkoppling, telefoni, nätverkstjänster, TV, streaming för miljontals kunder.
Contact info
Sweden
- www.tele2.se
1.5
Bad
5K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Tele2
Hi Nancy!
Thank you for sharing your positive review about us on our Trustpilot page! We're glad to hear that you're happy with the speed of your network, and your experience with our customer service.
Greetings,
Ohanes
Reply from Tele2
Hello Ali.
Thanks for your opinion on our Trustpilot-page.
Great to hear that you are pleased with the service that we provided.
Kind regards
Johan
Reply from Tele2
Hej Mats,
Tack för ditt positiva omdöme om oss på vår Trustpilot-sida! Vi är glada att du är nöjd samt att du har fått en positiv upplevelse i din kontakt med vår kundservice.
Med vänlig hälsning,
Ohanes
God service
May 6, 2024
Reply from Tele2
Hej Beata.
Tack för ditt fina omdöme på vår Trustpilotsida.
Roligt att höra att du varit nöjd med din kontakt med oss.
Med vänlig hälsning
Johan
Tv program är under all kritik
Tv program är under all kritik. Bara repriser. Internet är svajigt och ofta har jag ingen tv.
May 3, 2024
Reply from Tele2
Hej Smilja,
Tack för ditt omdöme på vår Trustpilot-sida. Vad tråkigt att höra att du inte är nöjd med din Tv-tjänst och att ditt internet inte fungerar som den ska. I detta fall rekommenderar jag att du ringer till vår kundservice så ska vi självklart kika på det så vi kan hjälpa dig.
Du hittar våra kontaktvägar på tele2.se/kundservice/kontakt
Med vänlig hälsning,
Ohanes
Bra service!
May 2, 2024
Reply from Tele2
Hej Daniel
Tack för ditt fina omdöme!
Med vänlig hälsning
Nathalie
I would like to close my subscription
I would like to close my subscription, I am on the mobile phone since one hour and they are just passing my call from one collegue to another.
I would like to get the e-mail address to write to in order to cancel my subscription, it shuld not be that much complicated, but apparently for tele2 is.
Provide an e mail address to require the unsubscription, since in your home page we have only the contact number, which is actually useless.
April 29, 2024
Unprompted review
Reply from Tele2
Hi Efisio
Thank you for your review. You can chat or send e-mail to us by clicking on the link here: https://www.tele2.se/kundservice/kontakt. Then select in the categories which service you want to terminate and you will be able to start a chat or send an e-mail (in order to be able to chat or email via this method, you need to log in with bankID). The chat is open to 18:00 today.
If you do not have access to log in via bankID, you can send your case to the email address: tele2-info@tele2.com and we will respond as soon as possible.
Kind regards,
Rasmus
IAM happy because my wifi works very…
IAM happy because my wifi works very well everything I need I get without any complications of networking can use google, YouTube and others social medias.
April 26, 2024
Reply from Tele2
Hi Juhudi!
Thank you for your positive review and sharing your experience about us on our Trustpilot page. I'm glad to hear that you are happy with your wifi!
Sincerely,
Ohanes
The internet is not stable
April 26, 2024
Reply from Tele2
Hello Li.
Thanks for your judgement on our Trustpilot page.
I can see that you have had a error report with us recently, that you did not have the right speed, and I can see that you now have the correct speed to your router.
Wifi is most stable if there is no other disturbing items in the way and if the router is placed approximately one meter from the ground so the wifi waves gets the right conditions and free ways to the connected devices.
If you have the opportunity, please try a network cable from your router to your devices to get the best stability.
If it still does not work well for you, you are welcome to contact our customer service again and we will help you further.
Kind regards
Johan
Reply from Tele2
Hej Pia
Tack för ditt fina omdöme!
Med vänlig hälsning
Nathalie
Not practically solving any problem
Not practically solving any problem. I could feel how much the responding person, Charlie, hated his job by getting not at all service minded reply. I felt extremely uncomfortable throughout the entire process.
April 25, 2024
Reply from Tele2
Hello ABCDE.
We always strive for you as a customer to receive good treatment when in contact with us and I sorry to hear that it has not happened in this case.
If you have further questions you are welcome to contact our customer service again.
Kind regards
Johan
Reply from Tele2
Hi Cherno!
We are happy to hear that you are pleased with being a customer at Tele2. Thank you for your review!
Best Regards,
Louise
The network has long range
The quality of my connection is better now after following the recommendations from the customer service. All the best!
April 18, 2024
Reply from Tele2
Hi Felix
Thank you for your opinion. When it comes to wifi, we cannot always guarantee a certain function but you can always control how the connection works by connecting the computer and router with a cable. You are always welcome to contact our customer service so we can help you to optimize your wifi.
Best regards
Nathalie
Reply from Tele2
Hej Märta-Lena!
Vad roligt att höra att du är nöjd med oss och vår service. Tack för ditt omdöme!
Med vänlig hälsning,
Louise
Thank you Tele2
This is a correction of my first review;
Even though I wasn't satisfied with Tele2's customer service in the first place I was afterward contacted by Tele2 and had a detailed talk about the incident that was the reason for my bad review. The person I talked to was very kind and professionel and I have now changed my mind about Tele2. Receiving a call like this makes me as a customer feel prioritized.
Thank you Tele2 and Fredrik for being positive solution oriented even though it was a "tricky" situation for both part.
April 15, 2024
Unprompted review
Reply from Tele2
Hi Mine.
Thank you for your review. I'm very glad that we were able to find a solution.
Sincerely,
Fredrik
Tele 2 are scamming people
Tele 2 are scamming people .because they call that now tele 2 as bought mitt 3 so since I'm use mitt 3 they will send me tele 2 teléfono card so I excepted so means was lie tele 2 didn't bought mitt 3 so now they send me bill every month to pay and im mot using the tele 2 still have my mitt 3 why you people are scamming poor people
March 28, 2024
Unprompted review
Tele-Fail
Stuck with Tele2 for broadband because they're the only provider in my area - what a joke! My internet constantly cuts out during the freaking workday, making working from home an absolute nightmare.
Don't waste your time with Tele2's unreliable garbage. I'm cancelling and switching to a mobile broadband provider. Hopefully, anything is better than this abysmal service.
March 21, 2024
Unprompted review
this is the worst internet
this is the worst internet i cant even watch a video in 480p without lagging don't spend your money on this piece of crap
March 19, 2024
Unprompted review
If you want to save your time and money…
If you want to save your time and money stay away from Tele2. Most importantly if you don’t want stress, take my advice which comes from experiences..
March 1, 2024
Unprompted review
Every thing that is written bellow…
Every thing that is written bellow (other reviews) is true. Worst company ever
February 21, 2024
Unprompted review
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