Tele2Reviews 

I live in Gothenburg and this company can't provide me with a good connection, even though I pay a lot. I thank you for this very expensive time but no keep in touch.

From march 28 have problems with internet and till today they dont fix problem. I was calling 90222 and was come in shop where I buy. They just say we will contact you and we will compensate the losses and now use your mobile internet till we fix problem. And today still nothing no call, no fix problem, just send full faktura like it was from begining. I have to pay double fakturas for them and for my phone aboniment. When I say, I want to end our contract because nothing changes they say I dont can do it because contract is locked please wait we will fix everything (and it doesn't matter that before taking the Internet they say, we dont lock up our customer like the tre or telenora do it) so till today nothing. First they say we dont see problem, second time they say you have broke modem and need change to new one, third time they say again we dont see problem but we will fix everything. And every time same talk just wait we will fix and bla bla bla. Stay away from tele2 its my advise.

The tele2 TV and radio signal suddenly stopped via LAN cable, although these work through wifi. The support can only handle simple cases. Devices get IP address through DHCP, the led lamps are blinking but the program does not come through. My guess is some important TCP/IP protocols are blocked. Computers work fine on the same LAN. Support can't help. Technicolor TV hub changed, problem still persistent.

They sold me sold me stuff and promised me stuff they couldn’t keep . The salesperson told me I would get Netflix, HBO, etc. in their TV Standard package, but that was all a lie. Now I am stuck using something I never use and that I initially didn’t buy for 1.5 more years. Their customer support is absolutely terrible as they basically refused to help me in this matter, even though they acknowleged similar reports from other customers. I will never use tele2 again.

Worst company. One of the top companies cheating customer with their subscription and invoice policies in Sweden. Double check before you engage.

I am back here again since I wrote, it is over a week now and tele2 haven't done anything to make our internet at home work.

We have tried to call multiple times a day but the internet hasn't been fixed. I don't understand why we should suffer for a service we pay for. We cannot get a new service provider immediately because there is a notice period.

I will not in anyway recommend this service provider to anyone. They are inconsiderate and incompetent.

My experience with Tele2's customer service when attempting to purchase the latest iPhone on a 2-year subscription on March 20, 2023, was nothing short of a nightmare. After making a payment for the device, the order was unexpectedly canceled on the same day. This led me to immediately reach out to the customer service team to inquire about the reason for cancellation and request a refund.

Unfortunately, the interactions that followed with Tele2's customer service team were incredibly frustrating. Despite following up with them repeatedly, I have yet to receive my refund, 44 days later. The customer service representatives provided me with generic responses that did not provide any real insight into the refund process or when I could expect to receive my money back.

As a result, I have been left in the dark about when to anticipate the refund, which has caused me significant stress and inconvenience. I cannot stress enough how disappointing and frustrating this experience has been for me. The lack of transparency and responsiveness from Tele2's customer service team has been unacceptable.

In conclusion, I would strongly advise against using Tele2 as a service provider. Their customer service is unresponsive, unhelpful, and downright frustrating. The cancellation of my order and the lack of transparency around the refund process have left me feeling incredibly disappointed and dissatisfied with the entire experience. I would highly recommend looking elsewhere for a more customer-friendly and reliable service provider.

Complaining about the company policy to share private data (breaching GDPR) in order to get the SIM card. It was reqired to send employment contact, with payslips and bank transaction, just to get a simple number, justifing that with the weak facts that company requires this info (more than a bank for the loan to be honest) in order to assess the risk of my ability to cover the monthly bills!?!? Dear TELE2, people can be billionaires and still not pay you the monthly bills if they dont wish to, so I dont see any justificiaton for the company like TELE2 to treat customers this way. If I did not need the SIM card and if there were no supportive employed in one of your office, I would cut the current contact immediately. Persobally if I have to give scores, they would be below 1, like:
TELE2 as a company - 0
Customer service - 0
Office employees - 5.
You definetly need to change something in order to improve customer relationship.

We called just to activate our internet that we were already paying for via our association, but instead they sold us a subscription for 600 kr per month 😞, and they will not cancel it before 2 months has passed.

This is about Tele2(comhem) I had a call with a call center guy after a long waiting queue. I enquired about the offers and at the end I said that I will let you know when I need the broadband connection. After a month without my consent they sent me a text message to pay the Invoice. I was shocked how can they do without my consent. I called them to understand why I need to pay. Then, they said that it was activated and you have a binding period for a year so cannot be cancelled. Its a Big SCAM with TELE2...................Beware never authenticate yourself with the bankID they manipulate and gives you unneccessary stress and headache. Stay away from this operator!!!!!

Avoid at any cost - They are broadlight cheaters. Worst customer service ever - they even hung up phones when asked about wrong invoices. No escalation contact either.

They sent their employee (apparently) to my door to sell their broadband internet service. He tried to get me to sign up on the spot. After a long talk, in the end I said clearly that I won't sign up now. A couple of weeks later, I get an invoice from Tele2 for a month of service which I never ordered and never received. It doesn't look very legal to me.

As new customer, NO discount as new customer. Have really really bad experience with onboarding. Order Internet from tele2, after 5 days recived router, Connect router, Internet did NOT work. Call service center and make complain, after 13 days they fix issue. Before solving issue they send me double invoice. I felt really bad and there is NO internet and they asking for money. Invoice has extra money then call again to fix invoice. Very sad that why i chose tele2. Now i will make sure that no one in my friend or friends get Tele2. I make mistake.

Scam company won't let me leave their predatory subscription.

Terrible connection, 500 Mbit optic internet is feeling worse than 20mbit coax. Constant package loss terrible connection overall...

Today I had an issue with my SIM card . Actually today my operator has changed to Tele 2. I asked Julia ,working in Tele 2 in Mall of Scandinavia , to help me but she was not supportive at all !!! She behaved rudely !!! She kept saying " if I do this I get fired "!!!! I think Her LAZINESS was the problem, not getting fired.
Any way customer servise on phone was supportive and soon they will send me a new SIM card hopefully !

They sold me number which previous owner is in search by financial police. Every week I have to prove to someone that I am not that man. I called to Tele2 costumer service and explained them my situation and they refused to cancel current number. This continues almost one and half year. Now I am forced to have that number turned off and continue to pay for it. I don’t know what can one call such behavior but for sure it is more than fraud. Just think twice when you take number from this company.

Please do not entertain their agent when they give you offer. Even if you are on bindingstid with another company they will still give you a different number and you will be billed even if you never activated the number.

Tele2 has the worst customer service ever.

After having called multiple times I know one thing, you shouldn't let children run your customer service department.
I called 4 times, where 2 of those times I was told information that was untrue and admitted by other colleagues of them. Because of this I'm out 80 euros and the only thing they can tell me is that they will send it onto another department, AGAIN.
Gonna leave as soon as my contract ends.